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Talk2Rep is a results driven Business Process Outsourcing company specializing in Teleservices and Live Chat. Clients turn to Talk2Rep to professionally engage customers and reduce operating costs utilizing our state of the art US contact centers, nearshore operations in the Dominican Republic and our @home agent workforce. Talk2Rep is one of the only BPO's that has a distributed, on-demand platform to deploy work @home, international and US based customer interactions. 

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    250 - 999
  • Year founded
    Founded 2001

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    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.1 /5

    What Clients Have Said

    Talk2Rep offers flexible pricing packages tailored to client needs, with annual spending ranging from $1,000 to $199,999. Clients report significant savings, including $800,000 monthly for one client. Overall, they are considered a cost-effective option for back office services.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 6 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Highly Rated Similar Providers

    Talk2Rep Review Insights

    Overall Review Rating

    4.0
    • Quality 3.9
    • Schedule 4.0
    • Cost 4.1
    • Willing to Refer 4.3

    Top Mentions

    Review Highlights

    • Effective in Handling Inbound Services

      Clients noted that Talk2Rep is effective in handling inbound services, including call center operations, social network management, and email handling, contributing to overall business efficiency.

    • High Ratings for Communication and Client Service

      Talk2Rep receives high ratings for communication and client service, with clients noting the company's ability to build good rapport and effectively manage customer interactions.

    • Significant Cost and Time Savings

      Clients report substantial cost and time savings, with figures ranging from hundreds to $800,000 monthly. This efficiency allows companies to focus on primary activities and reduce internal workload.

    • Client Satisfaction and Increased Sales

      Talk2Rep's services have led to increased customer satisfaction and sales for clients, showcasing the company's ability to positively impact business outcomes.

    • Areas for Improvement: Expanding Services

      Clients suggest that Talk2Rep could expand its range of services to keep up with technological advancements, indicating a need for continuous innovation.

    • Effective Customer Service and Administrative Support

      Talk2Rep provides efficient customer service and administrative support, receiving positive feedback for quality care and effective management of customer interactions. Clients noted improved customer satisfaction and increased profits.

    Talk2Rep Reviews

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    All Filters

    Online Customer Support for Business Firm

    • Less than $10,000
    • Feb. 2009 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.5
    Cost
    5.0
    Willing to Refer
    5.0

    "They allow us to reach the clients in an individualized, effective, and friendly way."

    HR Executive, Business Firm
    Anonymous
    • Business services
    • New York City, New York
    • 501-1,000 Employees
    • Survey Response 

    Call Management System Services for Tech Firm

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2015 - Ongoing
    3.5
    Quality
    4.5
    Schedule
    3.5
    Cost
    4.0
    Willing to Refer
    3.5

    "talk2rep is very important for my company."

    IT Manager, Tech Firm
    Anonymous
    • IT Services
    • New York City, New York
    • 201-500 Employees
    • Survey Response 

    Health Care Online Customer Support

    • Call Center Services
    • Less than $10,000
    • Jan. 2015 - Ongoing
    4.5
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "Saves and does the talking for you."

    HR Manager, Health Care & Life Sciences Company
    Anonymous
    • Human Resources
    • Lexington, North Carolina
    • 201-500 Employees
    • Survey Response 

    Billing Services for Marketing Service

    • Call Center Services
    • Less than $10,000
    • Jan. 2016 - Ongoing
    4.5
    Quality
    4.0
    Schedule
    4.5
    Cost
    4.5
    Willing to Refer
    4.5

    "They are very dependable."

    Business Development Associate, Marketing Service
    Anonymous
    • Advertising & marketing
    • Arizona, United States
    • 201-500 Employees
    • Survey Response 

    Online Customer Support for Business Service

    • Call Center Services
    • $50,000 to $199,999
    • Feb. 2015 - Ongoing
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    "We save an average of $12 per hour."

    Owner, Business Service
    Anonymous
    • Other Industry
    • New York City, New York
    • 1-10 Employees
    • Survey Response 

    Online Customer Support for Business Services Firm

    • Call Center Services
    • Less than $10,000
    • Aug. 2016 - Ongoing
    1.5
    Quality
    1.0
    Schedule
    1.5
    Cost
    2.0
    Willing to Refer
    2.5

    "It has improved revenue."

    Senior Manager, Business Services Firm
    Anonymous
    • Business services
    • Grand Rapids, Michigan
    • 51-200 Employees
    • Survey Response 

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