Please assess their quality of work.
They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided. The impact on the production and profits of my company is satisfactory.
How much time and money do you estimate that they save you each month?
It is difficult to estimate the time because its use really affects the profits. Thanks to Talk2Rep, the company minimizes the management times between departments and we can focus on primary activities. In terms of money, they save us $800,000.
Based on your experience, what takeaways can you share about working with them?
Talk2Rep and any other back-office service company are important allies in the administration of administrative processes of a company. They allow us to reach the clients in an individualized, effective and friendly way. They also improve time management, procedures, consultations and management of data and documentation.
What do you think are their strengths?
Talk2Rep is a leading company with 15 years of experience. They offer highly trained personnel in administrative processes. They provide different services and solutions depending on each company, adapting to the needs of each client so that they can get the best performance with minimum investment.
Where do you think they can improve?
More than improving, they must expand their range of services according to technological advances.