Can you share any outcomes from the project that demonstrate progress or success?
Supporto saves us an enormous amount of time and allows us to focus on other tasks. We regularly get positive feedback from customers who say they receive fast responses in chats or on social media, and that chat moderators are pleasant and polite. Customers have a positive image of our company thanks to Supporto’s work.
How effective was the workflow between your team and theirs?
We developed a common language quickly. They always ask how things are going and if there’s any way for them to improve.
What did you find most impressive about this company?
They do everything immediately, including adapting to new projects. We’ve never met such an expert, professional team that can speak eight different languages.
Are there any areas for improvement?
It’s hard to name a disadvantage of working with them. Objectively, if they spoke more languages, we could broaden our horizons even further.