Your Life, Business, Answered

Gabbyville consists of a team of Virtual Receptionists that provide the most exceptional customer service around.  They feel social interaction has taken a back seat in this high-tech world and they want to bring back what people are craving...that personal touch and basically hearing a live voice!  A great service for small to medium sized businesses that do not have the flexibility of hiring a full-time, onsite Receptionist.  Live & Local, not Automated & Outsourced.

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
2013
Show all +
Knoxville, TN
headquarters

Reviews

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Appointment Setting for Retail Business

"They have great customer service representatives and are always willing to help."

Quality: 
3.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
2015 - Ongoing
The Reviewer
 
51-200 Employees
 
New York, New York
Executive, Retail Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

Yes, we used to do this in-house. The demand increased and we needed additional outbound services.

How many outbound calls did your company handle every day?

About 65%.

What challenge were you trying to address with the service provider?

We wanted to eliminate the work of the in-house team.

SOLUTION

What was the scope of the service provider's involvement?

They need to be effective at all types of outbound calls.

Could you describe the service provider's pricing structure and how they billed you?

They bill us monthly with automatic payments taken out.

How did you come to work with this service provider?

I found them using online resources.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They have a great customer service team.

How much time and money does this service provider save you each month?

It is over $5,000 monthly.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have great customer service representatives and are always willing to help.

What are the service provider's strengths?

Everything is strong.

What areas can the service provider improve?

There are none.

How long has your company been working with this service provider?

It's been ongoing for 2 years.

How much money do you spend annually with this service provider?

It's $50,000 to $199,999.

3.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 3.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer