Gabbyville

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

Yes, we used to do this in-house. The demand increased and we needed additional outbound services.

How many outbound calls did your company handle every day?

About 65%.

What challenge were you trying to address with the service provider?

We wanted to eliminate the work of the in-house team.

SOLUTION

What was the scope of the service provider's involvement?

They need to be effective at all types of outbound calls.

Could you describe the service provider's pricing structure and how they billed you?

They bill us monthly with automatic payments taken out.

How did you come to work with this service provider?

I found them using online resources.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

They have a great customer service team.

How much time and money does this service provider save you each month?

It is over $5,000 monthly.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They have great customer service representatives and are always willing to help.

What are the service provider's strengths?

Everything is strong.

What areas can the service provider improve?

There are none.

How long has your company been working with this service provider?

It's been ongoing for 2 years.

How much money do you spend annually with this service provider?

It's $50,000 to $199,999.