BolsterBiz is a leading provider of comprehensive offshoring and outsourcing services, designed to drive business growth, optimize operational efficiency, and ensure long-term success. We specialize in delivering high-quality solutions across multiple domains, helping businesses scale while significantly reducing operational costs.With over 2,000 successfully completed projects, we have partnered with more than 100 clients in USA, saving them over $5 million to date, and boasting a remarkable 95% client retention rate.
Our Core Services:
Customer Support Outsourcing: We enhance customer satisfaction and loyalty by providing seamless, 24/7 customer support solutions.
IT Staff Augmentation: We provide skilled professionals to support your in-house teams, whether for short-term projects or long-term initiatives, ensuring rapid and efficient project execution.
Data Analytics Services: We empower businesses with data-driven insights to make strategic, informed decisions. We provide a deep dive into your business metrics, offering actionable intelligence to optimize performance, enhance productivity, & drive growth.
Internet Research Services: We streamline ad-hoc projects and provide valuable insights through our comprehensive internet research services.
Digital Marketing Services: We offer end-to-end solutions, from social media management and SEO to paid advertising and content marketing.
Why Choose BolsterBiz?
Cost Efficiency: Reduce operational expenses without compromising on quality.
Scalability: Tailored solutions that grow with your business.
Expertise: Access to a team of seasoned professionals across multiple industries.
Proven Success: Over 2,000 completed projects, more than 100 clients, and $5 million in client savings.
Global Reach: 24/7 services that cater to businesses worldwide.
Client Satisfaction: With a 95% client retention rate, our commitment to success is proven.
CONTACT US TODAY TO GET A QUOTE
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Year founded
Founded 2017
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
5
/5
What Clients Have Said
BolsterBiz offers competitive pricing and good value for cost, as highlighted by clients who appreciated budget alignment and high-quality service. Specific project costs were not disclosed, but their flexibility and responsiveness were consistently praised across various projects.
Clients have not identified significant areas for improvement, indicating that BolsterBiz consistently meets or exceeds expectations across various projects, further solidifying their reputation as a reliable partner.
Effective Customer Support Augmentation
BolsterBiz effectively augmented client support teams, reducing ticket backlogs from over 2,000 to under 400 and achieving faster response times. Their support has been crucial to client operations, offering nearly 24/7 coverage and delivering consistent service.
High Employee Satisfaction
BolsterBiz is recognized for fostering a positive work environment, with employees expressing high job satisfaction. This translates into dedicated service, with agents committed to long-term collaboration, reflecting well on client relationships.
Proficient in PPC Management
BolsterBiz manages PPC advertising effectively, meeting key performance benchmarks and adjusting tactics as needed. They provide timely reports and adapt to evolving client needs, ensuring budget adherence and strategic alignment.
Excellent Communication and Responsiveness
Clients highlight BolsterBiz’s excellent communication skills and responsiveness. Regular virtual meetings and prompt email responses ensure client needs are met efficiently, enhancing overall project management and client satisfaction.
Customer Service Outsourcing for Mobile Games Company
Customer Service Outsourcing
Confidential
Jan. 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have excelled in service, and we are glad to have them!"
Jun 5, 2025
Customer Support Manager, Atlas Reality, Inc.
Derek St. John
Verified
Gaming
Austin, Texas
11-50 Employees
Online Review
Verified
BolsterBiz provides customer support services for a mobile games company. The team helps solve various queries for end customers, troubleshoot issues, de-escalate situations, and provide support using AI tools.
BolsterBiz has helped the client reduce their backlog from over 2,000 tickets to under 400 and increase their response time to first contact. The team is critical to the client's operation, consistently delivers on time, and is highly flexible. The team's scalability and onboarding are impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Support Manager of Atlas Reality, Inc.
Describe what your company does in a single sentence.
We make mobile games.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire BolsterBiz to accomplish?
Augment our Customer Support team with trained personnel.
SOLUTION
How did you find BolsterBiz?
Online Search
Why did you select BolsterBiz over others?
High ratings
Pricing fit our budget
Good value for cost
Company values aligned
How many teammates from BolsterBiz were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Ongoing chat with players to solve various queries with our game.
Troubleshooting using various internal and 3rd party tools.
De-escalation of upset players.
Use of AI tools to better serve players.
Participation in 1 on 1's and daily standup meetings.
Ongoing training on new features and flows released in the app.
Addition of FAQ's to our FAQ database.
Accountability of in game currency awarding with care to players.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Lowered our backlog from over 2,000 tickets and over 1 year wait times, down to under 400 with wait times around 24 hours (usually around 3-4 hours for time to first response).
Increasing our coverage to players to nearly 24/7 coverage.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They have been critical to our operation. They consistently deliver on time, and respond to our needs without hesitation and are highly flexible!
What was your primary form of communication with BolsterBiz?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The scalability of their operation is impressive as well as onboarding of new employees!
Are there any areas for improvement or something BolsterBiz could have done differently?
Honestly, no. They have excelled in service, and we are glad to have them!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Customer Service Outsourcing for Financial Services Co
Application Management & SupportCustomer Service Outsourcing
Confidential
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"All of their employees truly love working for BolsterBiz."
Jan 23, 2025
Senior Manager of Customer Operations, Klover (Attain)
Abby Culver
Verified
Financial services
Chicago, Illinois
51-200 Employees
Online Review
Verified
BolsterBiz provides customer support services for a financial services company. The team has created a Zendesk account and developed a help center for the client's customers and processes for the internal team.
BolsterBiz has improved the client's CSTA from 50% to 67%. The team has delivered items on time, and the client praised their work ethic. The team has responded to the client's needs and provided excellent solutions. Overall, the team has been easy to work with, leading to a positive experience.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Manager of Customer Operations of Klover (Attain)
Describe what your company does in a single sentence.
Provides cash advances and financial wellbeing tips to customers, as well as a monthly subscription for credit monitoring and budgeting tools.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire BolsterBiz to accomplish?
Answer customer inquiries
Improve processes to help with ticket inflows
Implement the support side of future apps that we may build or acquire
SOLUTION
How did you find BolsterBiz?
Referral
Why did you select BolsterBiz over others?
High ratings
Pricing fit our budget
Referred to me
Company values aligned
How many teammates from BolsterBiz were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
The Bolster team helped us create a Zendesk account for our business, and agents were hired to answer tickets that came through the CS funnel. We worked closely with them to develop the Help Center for our customers, as well as internal processes for our team. Just last year, our agents answered over 650,000 tickets across 2 applications. The Customer Satisfaction score, which in previous years never exceeded 50%, ended 2024 at 67%. First time reply has fluctuated due to time of year and number of agents available, but usually never exceeds over 13 hours.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
CSAT, Number of Tickets solved, First-Time Reply, internal process updates (such as "traffic control" for the rest of the team, taking charge on training new agents, etc.), Quality Assurance scores
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The Bolster team always delivers on time. Anytime we need them to complete something, they do it immediately, and they never skip on the details. Their work ethic is unmatched. Not only do they respond well to what we need for our business, but they come up with ideas and solutions on their own, and bring them to us when they see a need. They continually go above and beyond their role, regardless of their official title.
What was your primary form of communication with BolsterBiz?
Virtual Meeting
What did you find most impressive or unique about this company?
All of their employees truly love working for BolsterBiz. I have heard multiple agents, new and senior, who have expressed that Bolster is the best job they have ever had. Sanju and Rajesh are easy to work with and always keep us in the loop about high-level updates. They care about their employees and make sure senior agents are rewarded for their hard work through granting promotions. We have multiple Bolster agents who have been with us for years, that alone is enough to show us how great they treat their employees and business partners.
Are there any areas for improvement or something BolsterBiz could have done differently?
Honestly, none that I can think of. Their work ethic is unmatched and we love working with them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
PPC Management for Technology Company
Pay Per Click
$10,000 to $49,999
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are very flexible to our evolving needs."
Dec 16, 2024
Executive, Shield Your Body
Anonymous
Verified
eCommerce
Las Vegas, Nevada
1-10 Employees
Online Review
Verified
BolsterBiz manages the PPC advertising of a technology company. The team creates campaigns, manages budgets, and delivers bimonthly performance reports.
BolsterBiz meets the client's key results benchmarks and guidelines and adjusts tactics when necessary. The team is flexible to the client's evolving needs. BolsterBiz is very responsive to communication and delivers reports on time, meeting the client's budget limitations.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an executive of Shield Your Body
Describe what your company does in a single sentence.
We make technology safer for you to use and enjoy.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire BolsterBiz to accomplish?
To manage PPC
SOLUTION
How did you find BolsterBiz?
Online Search
Why did you select BolsterBiz over others?
High ratings
Good value for cost
Company values aligned
How many teammates from BolsterBiz were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Bolster manages all of our company's PPC advertising. They create the campaigns, manage budgets and deliver bi-monthly performance reporting.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We provide budget limitations and key results benchmarks -- either ROAS or LTV/CPA ratio. They meet these guidelines, or adjust tactics.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Bolster is very responsive to communications, and delivers reports on time. It is clear that our account is being managed effectively.
What was your primary form of communication with BolsterBiz?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are very flexible to our evolving needs.
Are there any areas for improvement or something BolsterBiz could have done differently?
We've been working with them for almost five years now. So clearly they are meeting our needs to our satisfaction.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
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