AdvancedMD

OPPORTUNITY / CHALLENGE

Why does your firm need back office services? Did you use to handle these needs in-house?

An organized, friendly service to work into your own schedule - a completely state of the art back office in your house.

What types of work can your internal staff avoid by utilizing a back office service?

The continuity of calling.

What challenge were you trying to address with the service provider?

Brand reputation is most of the medical offices' recommendation for the best functionality.

SOLUTION

What was the scope of the service provider's involvement?

Gives me a list of tasks that is most compelling and time-saving.

Could you describe the service provider's pricing structure and how they billed you?

Build a bundle depending on your own situation or the standard form of bundle.

How did you come to work with this service provider?

Recommendation from medical offices nearby.

How would you assess the service provider's ability to turn around quality work quickly, their client service, and communication.

Measurably consistent with favorable results.

How much time and money does this service provider save you each month?

$450-$500 on average.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Can't provide metrics, just efficiency in a more friendly atmosphere, less stress of paper work and frustration due to high volume.

What are the service provider's strengths?

Organize your life in a simpler way, creating a more comforting work atmospher, and the best results in less time.

What areas can the service provider improve?

Continually offering value and flexible cost to get more potential clients.

How long has your company been working with this service provider?

February, 2015 to present.

How much money do you spend annually with this service provider?

It is $1,000,000 to $9,999,999.