At PCN, we know that you trust your customers to us. We take that responsibility very seriously, and that is what drives us to provide world class customer service. How do we do that? It’s simple really. We hire great operators, provide them with excellent training, and then retain them by treating them well. We know that when you are dealing with front-line customer service like we are, a happy employee is not only good for us, it is good for our clients too.
We have been providing high quality, cost-effective telecommunications for doctors, lawyers, plumbers, businesses, government agencies, organizations, and other professionals for over 20 years. Charles White founded Professional Communications Network in the city of Riverside, California back in 1990. We were founded based upon Mr. White’s values of quality customer service, honesty and hard work.This legacy was passed on to his two sons and current Vice Presidents, Brian and Jeff White. Under the direction of the two brothers, PCN has grown from a basic telephone answering service into the world class call center that we are today.