Southwest Recovery Services is a contingency-based B2B debt collection and accounts receivable management firm headquartered in Addison, Texas. Founded in 2004 by Steven Dietz, who has been active in the commercial collections industry since 1996, the firm operates 12 offices across Texas, Georgia, Ohio, Colorado, Oklahoma, Missouri, and Florida.
The firm specializes in commercial debt recovery for clients in logistics, property management, healthcare, oil and gas, automotive finance, utilities, insurance and subrogation, and government sectors. Its contingency-only model means clients pay no upfront fees—the firm is compensated only when a successful recovery is made, with fees ranging from 25% to 35% depending on account age and volume.
Southwest Recovery Services operates under a strict compliance framework aligned with the FDCPA, Regulation F, and applicable state statutes. The firm is licensed in 20 states and deploys a purpose-built technology stack including Aktos.ai, Skit.ai, TCN, Collectwise, and Experian to manage high-volume portfolios with precision and full compliance documentation on every account.
Services extend beyond standard debt recovery to include early-out programs, revenue cycle management, accounts receivable BPO, and strategic consulting for organizations seeking to strengthen their internal credit and collections infrastructure.
With nearly three decades of industry experience, Southwest Recovery Services combines the resources of a national agency with local market expertise across 12 commercial hubs—delivering compliance-first, results-driven recovery with no retainers and no fees on accounts that are not successfully collected.
"I don't think there's anything they can improve on."
Jan 26, 2026
CMO, Status26
Mike Stewart
Verified
Business services
Farmers Branch, Texas
11-50 Employees
Online Review
Verified
Southwest Recovery Services provides collection services for a marketing firm. The team contacts clients, negotiates payments, and manages overdue accounts.
Southwest Recovery Services has a 50% success rate and has recovered $3,000-$10,000 from customers who are 2-12 months past due. The team has helped the client prevent accounts from aging. The client also praises the team's communication via email and messaging apps.
BACKGROUND
Introduce your business and what you do there.
I’m the CMO of Status26, a company that provides outsourced IT, website management, and integrated digital marketing services. We offer tools and platforms to enhance customer experience, local visibility, and campaign efficiency for brands of all sizes.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Southwest Recovery Services?
We needed help with collections related to contractual marketing services.
SOLUTION
What was the scope of their involvement?
Southwest Recovery Services collects and updates billing card details. The team also contacts clients, negotiates payments, and manages overdue accounts.
What is the team composition?
We work with 2–5 members of Southwest Recovery Services’ team.
How did you come to work with Southwest Recovery Services?
We found them through an online search. We chose them because they were close to our geographic location and offered good value for the cost.
How much have you invested with them?
We’ve spent around $10,000.
What is the status of this engagement?
We started working with them in January 2020, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Southwest Recovery Services has a 50% success rate, which is considered very high for our industry. The team has recovered $3,000–$10,000 from customers who are 2–12 months past due.
How did Southwest Recovery Services perform from a project management standpoint?
We communicate via email and messaging apps. Southwest Recovery Services has helped us prevent accounts from aging.
What did you find most impressive about them?
Steve (Owner) is an amazing sales guy.
Are there any areas they could improve?
I don’t think there’s anything they can improve on.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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1 Reviews
Our Story
We are Southwest Recovery Services, a Dallas‑headquartered BPO and debt‑recovery team founded in 2004. Our 12 regional offices and 20+ years’ expertise span commercial and consumer AR, revenue cycle management, consulting and outsourcing across 10+ industries and all 50 states. We operate contingency‑only, maintain flawless compliance, prioritize preserving client relationships, and deliver measurable recoveries for businesses of every size.
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