What was the scope of the service provider's involvement?
Quality Contact Solutions helps us with our marketing department. It helps us generate leads by helping set up appointments and finding us more customers. Quality Contact Solutions has provided our company with amazing support. We couldn't have become the company we are now without the help from this company.
Could you describe the service provider's pricing structure and how they billed you?
As of right now, Quality Contact Solutions charges us by the hour for the time that we are using their services. We are in the process of figuring out if we need to upgrade to a package deal. We signed up for a short-term deal to see if it would work, which it has. Our company is now in the budget-making phases to determine a long-term goal of using outbound services. We receive a bill in the mail which is handled by the accounting department of our company.
How did you come to work with this service provider?
I attended a business conference over 6 months ago and was handed a flyer from Quality Contact Solutions. I researched their company online and read reviews. We did a lot of research about their company and spoke to multiple people from their company before setting everything up.
How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?
Quality Contact Solution is awesome with their ability to conduct all of the outbound sales calls. They have generated about 20% new business for us since we have signed up for their services. We typically do not have a lot of customer complaints or issues but when we do, Quality Contact Solutions has been great at handling them. We have heard great feedback from many of our customers stating that they love calling with questions because all of their questions are answered professionally and they are not on hold as long as they are with other businesses.
How much time, in hours, does this service provider save you each month?
Quality Contact Solutions saves us 24 hours a week. If there are 4 weeks in the month, then they save us about 96 hours of work.
How much money does this service provider save you each month?
Each of my employees gets roughly $10-$12 an hour, so with Quality Contact Solutions, I am saving a lot of money each month because I am not responsible for the benefits such as healthcare and overtime or holiday/sick pay with their employees.