What evidence can you share that demonstrates the impact of the engagement?
We’ve only had a handful of people say they were exasperated at the number of calls. Some people would call our office afterward and say they’d had a great conversation with someone on the phone. Given our resources, we knew they had talked to someone at Quality Contact Solutions.
Usually, Quality Contact Solutions collected order information and sent it to us. We then sent the order to the distributor, who gets in contact with the customer after that.
How did Quality Contact Solutions perform from a project management standpoint?
We had weekly and biweekly calls with the team. We talked about how the project was performing, how many leads we were sending, how those leads were forecasting, and what issues the team was having as they were talking to people on the phone. There was some product discovery information there as well about our product in general. Aside from calls, we communicated via email. However, they were always available when we needed to jump on a call.
What did you find most impressive about them?
I haven’t worked with any telemarketing providers before, but what stuck with me the most was how invested they were in the project and in our overall success. They were constantly looking to improve and deliver more than they originally promised, to see what else they could do to help our business grow. Overall, they were great business partners, not just a great vendor.
Are there any areas they could improve?
No, Quality Contact Solutions did everything really well.
Do you have any advice for future clients of theirs?
Clients should have a clear idea about their project, to make sure they have objectives, timelines, and numbers and leads forecasted well. Clients should have a good understanding of their own business objectives. That will help communication with Quality Contact Solutions, letting them help potential clients to the best of their abilities in turn.