What evidence can you share that demonstrates the impact of the engagement?
Their agents are very professional. I listened to a few recorded calls and the only problems that their agents have had come up when there were holes in the script, I provided to them. They always answer the phone within the first ring, and they provide some free service integrations with booking software or logging on your HubSpot account, which was really helpful for us.
How did HelloSells perform from a project management standpoint?
Their team was the primary reason we were able to get everything done. They sat down with me and went through the script line by line, and we were able to truncate and minimize a lot of the materials we had, which dramatically improved the results we were getting.
In the beginning, we would speak on the phone every day for about a week to plan the script for answering calls. Our account manager was there to answer any questions I had outside of business hours, and then she would direct me to their tech director if the problem was a technical one.
What did you find most impressive about them?
HelloSells is just incredibly straightforward to work with. There’s no add on price for setup, you can have multiple lines with different scripts for each department, and just about anything else you need to accommodate your specific business. Your calls are rotated between the same 15–20 people, so their agents are able to get comfortable with your products and services and can help streamline the process a lot.
Are there any areas they could improve?
Their scripting tree only includes five basic primary situations, which is a little limiting, because you either have to leave things out or designate a second number to handle other types of situations. That’s more of a programmatic issue than a personnel one, so it’s really just an issue of how their system is designed.
Do you have any advice for potential customers?
Give them everything they’re going to need to become experts on your business. Their sales reps will become whoever you tell them to be, so if you don’t give them enough information, it will be your fault that they aren’t able to deliver the results that you want.