Keeping up with our values of “Thrive Together”, we are adding “WE” to our name, everything else stays the same!
WeSage BPM, ISO/IEC 27001:2022 Certified, is committed to continue serving our customers with the same passion, help businesses reduce time-lines, increase profits and thrive together.
9+ Years into the mission
We are on a mission to help businesses free up time to focus on core tasks, have staff time focused on more challenging work and client care, resolve talent gaps and reduce costs.
WeSage BPM is an expert in developing versatile solutions that deliver high-quality and ongoing performance benefits for our customers. We cater to all sizes from start-ups to large companies in various key sectors.
We offer a wide range of business services, combining cutting-edge technology with knowledge of online business and web research. Our impressive list of services includes, but is not limited to:
A D M I N S U P P O R T - Book-keeping - Rules-based Transaction Processing - Back-office Services - Data Labeling
C U S T O M E R E N G A G E M E N T - Phone, Email & Live Chat Customer Support - Fraud Prevention - Forum Monitoring
M A R K E T I N G S U P P O R T - B2B Lead Generation - Account Profiling - Contact Validation - Prospects list Building - Desk Research
WeSage BPM has a skilled leadership team that has international experience in e-Commerce, Internet-based back-office solutions, U.S Healthcare and Market Research while working for companies in different geographies; mainly North America, the U.K, and Australia.
WeSage BPM enhances business performance by following simple rules:
Through our processes, we ensure customers' success by understanding their workflow and challenges involved in the same.
We provide the best customer experience through our decades of experience with the latest techniques in the marketplace.
We surpass client expectations through efficient and timely performance with added values.
In all our dealings we deal with integrity.
Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
50 - 249
Locations
Ahmedabad, India
Year founded
Founded 2014
1 Locations
Ahmedabad , India
No have been added yet...
Pricing Snapshot
Min. project size
$1,000+
Avg. hourly rate
< $25
/hr
Rating for cost
4.9
/5
What Clients Have Said
WeSage BPM is praised for providing good value for cost, with clients noting budget-friendly pricing. Specific project costs range from $200 for quick research to around $12,000 for SEO and marketing efforts. Clients appreciate their responsiveness and adaptability, enhancing overall satisfaction.
Clients have noted WeSage BPM's effective project management skills. They deliver on time and ensure that projects run smoothly. Their ability to learn and adjust quickly to new tasks adds to their project management proficiency.
High-Quality Data Entry Services
WeSage BPM is praised for their attention to detail and accuracy in data entry tasks, delivering assignments on time. Their services are valued across various industries, including mobile apps and hospitality. Clients appreciate their efficiency in managing complex data requirements.
Areas for Improvement: Proactive Hour Management
Some clients expressed a desire for more proactive management of outsourced hours. They would prefer to be informed in advance if hours are running short, allowing them to assign additional tasks efficiently.
Adaptable and Flexible Team
WeSage BPM is recognized for their adaptability and flexibility in taking on diverse projects. Their ability to accommodate various client needs, even under tight deadlines, is a recurring highlight among client feedback.
Strong Communication and Responsiveness
Clients consistently commend WeSage BPM for their excellent communication and responsiveness. They maintain close contact through various channels such as email, Slack, and Zoom, ensuring that client needs are promptly addressed.
Cost-Effective Solutions
WeSage BPM offers services at a reasonable cost, leading to significant overhead reductions for clients. Their pricing structure is often highlighted as a key factor in choosing their services over competitors.
Data Scraping & Entry Services for Mobile App Company
Back Office Outsourcing
Confidential
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I’m impressed with their ability to make modifications on the fly and learn new concepts quickly and effectively."
Oct 24, 2024
Founder & CEO, Parkscape LLC
Alexander Fishman
Recreation
Nashua, New Hampshire
1-10 Employees
Online Review
Verified
WeSage BPM provides data entry services for a mobile app company. The team inputs detailed data through the client’s admin website, scraping data from multiple sources including municipal and travel websites.
The client is happy with WeSage BPM’s timely delivery of assignments, attention to detail, and accuracy. The team manages the engagement efficiently by communicating closely with the client. They’re highly responsive, professional, and friendly. Overall, they’ve exceeded the client’s expectations.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder & CEO of Parkscape LLC
Describe what your company does in a single sentence.
Our company is focused on the development and distribuiton of a mobile application called Parkscape, an app designed to find parks with over 200 searchable features.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WeSage BPM to accomplish?
Input detailed data through our admin site scrapped from multiple sources.
SOLUTION
How did you find WeSage BPM?
Referral
Why did you select WeSage BPM over others?
Good value for cost
Referred to me
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
WeSage BPM inputs park information through our back end portal using various sources on the internet including municipal websites, travel websites, and more. These details must be accurate to ensure a positive experience for users engaging with Parkscape, our mobible application.
Our admin site has various fields that need to be attached to each park like name, location, website, hours of operation, and features (over 200 to choose from). WeSage BPM consistently delivers assignments on time and pays the utmost attention to detail and accuracy, which is very important for each location added to our database.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The detailed and accurate addition of thousands of discoverable locations to our mobile application which are now available for users to browse and obtain information from.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The communication with the team at WeSage BPM has been fantastic, completely exceeding my expectations. They are highly responsive, professional, friendly, and always deliver on time.
What was your primary form of communication with WeSage BPM?
In-Person Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I’m impressed with their ability to make modifications on the fly and learn new concepts quickly and effectively.
Are there any areas for improvement or something WeSage BPM could have done differently?
None that I can think of.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Accounting & Business Services for Financial Company
"One member of their team is dedicated to us five days a week."
Oct 5, 2023
VP Finance, Financial Services Company
Anonymous
Financial services
Framingham, Massachusetts
51-200 Employees
Online Review
Verified
A financial services company hired WeSage BPM to provide a variety of services. The team was responsible for extending confidential documents from insurance company websites and attaching digital images to the customer database.
The app has been able to match 85% of cash receipts to downloads from insurance companies per month. WeSage BPM is dedicated to the project and rarely takes a day off.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the VP Finance of a financial services company
Describe what your company does in a single sentence.
We are an insurance agency selling property and casualty insurance to our customer base.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WeSage BPM to accomplish?
Accounting - matching cash receipts to a database
Attaching mail to our client accounts
Processing - going out to partner websites and pulling customer records
SOLUTION
How did you find WeSage BPM?
Referral
Other
Why did you select WeSage BPM over others?
Pricing fit our budget
How many teammates from WeSage BPM were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Direct Bill commission reconciliation with downloads received from insurance companies. Pulling confidential documents from insurance company websites and attaching them to our customer data base. Attaching digital images of mail received to our customer data base.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Large project of direct bill reconciliation began in March 2023. Of the 400 item list, they have been able to match 85% of cash receipts to downloads from insurance companies PER MONTH.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, delivered on time. It took a few months for this project to achieve 85% success, but we are now pleased with the success. One member of their team is dedicated to us 5 days a week.
What was your primary form of communication with WeSage BPM?
Email or Messaging App
What did you find most impressive or unique about this company?
One member of their team is dedicated to us five days a week. He rarely takes a day off so I am impressed with his attendance and effort.
Are there any areas for improvement or something WeSage BPM could have done differently?
We pay for a certain amount of outsourced hours. Some months come up short. I would prefer to know that before the month ends so that I can assign more processing work to them.
RATINGS
4.0
Quality
3.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.0
NPS
Marketing & SEO for Fashion Brand
AdvertisingSearch Engine Optimization
$10,000 to $49,999
June 2016 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The transparent communication with them is outstanding."
Feb 28, 2022
CEO, F.L.Y - First Love Yourself Fashions
Pharice Brown
Consumer Products
Bladensburg, Maryland
1-10 Employees
Phone Interview
Verified
A fashion brand hired WeSage BPM (formerly Sage BPM) to provide marketing and SEO. They've been working with the client for around six years and took on increasing website and social media traffic in their last engagement.
Thanks to WeSage BPM's (formerly Sage BPM) work, the client's site and social media channels have more traffic and improved their Google rankings. Their responsive and helpful approach is key to solid project management. The team also praises their transparent communication throughout the partnership.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the creative director and CEO of a fashion and accessories brand called F.L.Y - First Love Yourself Fashions.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Sage BPM?
We needed help with SEO and marketing efforts for our company.
SOLUTION
What was the scope of their involvement?
Sage BPM has been doing several projects for us throughout our six-year-long partnership. Our most recent project focuses on SEO, marketing, and publicity campaigns for our business.
What is the team composition?
We work with two members of their team, including Sunil (Founder):
How did you come to work with Sage BPM?
An associate of mine introduced me to Sunil. Once we sat together, we had a conversation and found out that our business ethics lined up. We keep working with them because it takes them no more than six months to deliver results to us.
How much have you invested in them?
We’ve spent around $12,000 with them so far on this project.
What is the status of this engagement?
We started working together in June 2016, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve seen results with their work faster than with other companies. They also helped us set a Google Analytics form where we see the performance of our site, and I can see how well we’re doing and how we're in the top 3% of the rankings. Overall, our sales have gone up, we have more traffic on our social media, and I’m thoroughly happy with the work they’ve done because I can see its results.
How did Sage BPM perform from a project management standpoint?
Their project management is fabulous; they’re responsive to our calls and messages and engaged every time we speak. Their team knows what to do and what I need to be doing, so we’re always two steps ahead of everything. Also, they walk me through SEO so I can understand what I’m supposed to be doing and what they need from me. I have no complaints about their work, even with the time difference. In terms of tools, we use Zoom, Google Meet, Slack, Upwork, and phone calls — it depends on what we need.
What did you find most impressive about them?
The transparent communication with them is outstanding. It’s hard to get other companies to explain what we’re paying for and are never clear with what they do and its benefits. With Sage BPM, we don’t have those issues because they map out everything for me to ensure that I get from point A to point Z without wasting a lot of time and money.
Are there any areas they could improve?
It would be great if they had their own copywriter because they could become self-contained and have everything they need.
Do you have any advice for potential customers?
Have your ideas written down and be ready to learn new things and different ways; Sage BPM has been doing this for so long and for various businesses, so they have new and efficient methods. Be flexible, or you’ll make the job difficult for everyone.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
BPO for Healthcare Continuing Education Provider
Data Annotation Services
$50,000 to $199,999
Oct. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We never experience disruptions in the service they provide us."
Mar 30, 2021
Partner, Herman & Wallace Inc.
Samuel Fischer
Education
Seattle, Washington
11-50 Employees
Phone Interview
Verified
WeSage BPM (formerly Sage BPM) serves as the business process outsourcing partner to a healthcare continuing education provider. They handle detail-oriented processes involving backend work in the client’s website and CRM system.
Having taken on time-consuming processes so that the internal team can focus on customer-facing work, WeSage BPM (formerly Sage BPM) has performed well during the engagement. The client credits their team with helping to grow their business and retain their employees. The firms have communicated effectively.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m a partner and co-owner of a continuing healthcare education provider.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Sage BPM?
We have some business processes that are needed multiple times a week. They’re time-consuming and detail-oriented, but can be done remotely. I’d prefer to have my employees interfacing with customers, so we wanted to bring in an external company to cover these processes.
SOLUTION
What was the scope of their involvement?
One of the main processes we needed covered was publishing contracted events to our website. This requires looking at the details of the event in our CRM system, logging into the backend of our website, creating HTML articles, adding the event to the site’s public-facing event component, and publishing and categorizing the event correctly so our customers can sign up. This was one of the first processes they took over from us, and they’re still doing it to this day.
Another process they handle is downloading the event registrations from our website, manipulating data, and uploading it to our CRM system for internal use. This helps us track new and existing customers and facilities.
What is the team composition?
I’m not sure exactly, but I believe there are three or four people from their team working directly with us.
How did you come to work with Sage BPM?
They were recommended to me by a business partner that I’ve worked with in a different capacity not related to this company. They spoke highly of their business process outsourcing (BPO) capabilities, so we reached out to them.
I had previously worked with other BPO companies operating in different regions and had never been happy with any of them. We had experienced high levels of turnover on their end that made working with them not worth the benefits of outsourcing. Based on these experiences, we were looking for someone who would train multiple people to work on our account and make sure any new members of their team working with us were up to speed on our processes.
How much have you invested with them?
We’ve spent about $500 per week since the start of the engagement.
What is the status of this engagement?
We’ve worked together since October 2017.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We haven’t tracked specific metrics for this engagement, but my business has definitely grown over the past few years in part because of their work. With them handling some of our more time-consuming background processes, my internal employees are able to focus on more customer-facing work. By offloading this work, I also have an easier time retaining my employees. If someone brings me a rules-based process that they don’t like doing, I encourage them to put together process guidelines and train Sage BPM’s team on how to do it. We’re paying them about as much as we’d pay one full-time employee, so it’s been a great value as well.
How did Sage BPM perform from a project management standpoint?
They’ve done well. We use Salesforce to manage this engagement. It’s not a project management tool per se, but we’ve been able to leverage it well in providing them with tasks to complete. From a communication standpoint, they’re easy to reach when we need them. I’ve never had issues scheduling a Zoom call with them when I need to expand the scope of our work. For our day-to-day communication, the team communicates with them via Slack.
What did you find most impressive about them?
We never experience disruptions in the service they provide us. If a member of their team leaves, they take responsibility for backfilling and training someone new. They make fewer mistakes and learn faster than other similar teams I’ve worked with. At this point, they’ve been with us long enough to understand our processes beyond what’s outlined in our training documents.
Are there any areas they could improve?
There are times where they make computational errors. For the most part, though, none of these are critical mistakes. We’ve also had minor time zone issues with them operating in India, but we’ve been able to overcome them pretty easily.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
BPO Services for Data Purchasing App
Call Center Services
Confidential
Sep. 2016 - Sep. 2017
4.0
Quality
4.0
Schedule
4.5
Cost
4.5
Willing to Refer
4.0
“WeSage BPM's (formerly Sage BPM) team resolved problems within timeframes, always working towards customer satisfaction.”
Mar 5, 2021
AVP of New Products, Data Purchasing App
Munish Kumar
IT Services
San Ramon, California
11-50 Employees
Phone Interview
Verified
To provide customer support for a mobile data purchasing app, WeSage BPM (formerly Sage BPM) implemented back-office operations and a chat interface. The app is now live in the market.
While the client decided to focus on other projects, their feedback about WeSage BPM's (formerly Sage BPM) team and work were incredibly positive. They were adaptable, proactive, and clear about the project's needs. Customers can expect a high level of communication.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I collaborated with Sage BPM at a data purchasing application company. At that time, we were building global connectivity ecosystems. I’m no longer working for the company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Sage BPM?
There were different solutions that we wanted to focus on. One of them was to create a consumer solution app that allowed customers to buy data plans from local operators when traveling internationally. This was a consumer-centric app that needed customer support; that’s when I contacted Sage BPM.
SOLUTION
What was the scope of their involvement?
Sage BPM set up our back-office operations. They implemented a chat interface in the app to report issues and reach out to the help desk.
What is the team composition?
I worked with a team of 5–6 people, and we had tech leads that defined the processes.
How did you come to work with Sage BPM?
One of our team members knew Sage BPM, and I was introduced to them. I was acquainted with other companies in Mumbai, but we went with Sage BPM because they had more flexibility in the setup of their operations, and they also could support and scale their work to our needs. That aligned well for us.
What is the status of this engagement?
Our engagement lasted from September 2016–September 2017.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We did launch the app and took it to some markets, but gradually we moved into another project. While we did see results in scale and volume, other factors made us focus on other programs, so it wouldn’t be prudent to quantify the impact of this engagement.
How did Sage BPM perform from a project management standpoint?
I had previous negative experiences getting other companies to change their processes, and this becomes especially troublesome when you’re introducing a new product, and your customers are having issues.
Sage BPM’s proactive team exhibited good communication and planning skills. They always kept us informed and never found any issues like customer complaints or negative ratings on the App Store. They were open to learning and also gave us feedback that we could incorporate into the program.
What did you find most impressive about them?
Some of their strongest points are their quickness, adaptability, and openness to change. From the first meeting, they understood the solutions we needed and what we were trying to do. Sage BPM’s team resolved problems within timeframes, always working towards customer satisfaction. In the future, if I get a chance to work with them, I will.
We initially made a workflow manual for the agents to read and help them guide customers on different scenarios. Certain situations required the agents to mirror the customer experience and follow through with the issue on their phones. For this matter, we didn’t have any problem with our app on the iOS ecosystem. With Android, however, the mirroring couldn’t be done properly as it changed between different cell phone brands. Sage went beyond their responsibilities and came up with the solution of testing different phone brands to update the workflow and enhance the customer support experience.
I liked that they were willing to go slightly beyond what was defined for them. They were team players rather than just a company to which the activity was outsourced.
Are there any areas they could improve?
It was a very cordial and positive experience. There are always areas for improvement within certain details, but there isn’t anything that comes to mind at the moment.
Do you have any advice for potential customers?
Consider this company as an extension of your team. Sit with them and clearly spell out your needs and walk them through the processes you want to set up. Their team will pretty much take it from there.
I’ve seen other clients over or under-explaining their projects. You must work to get a balance between what is acceptable to your customers and what you need to address with them.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.0
NPS
Research & Virtual Conference Setup for Hospitality Company
Market ResearchOther IT Consulting and SI
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They gave me the ability to be a quicker, more strategic thinker and we’re now able to close deals much faster."
A hospitality business partnered with WeSage BPM (formerly Sage BPM) to help set up Zoom conferences for staffing and insourcing events. The team also does research on potential organizations that the client wants to work with.
WeSage BPM (formerly Sage BPM) has helped the client's operations stay afloat despite a global change. The team has also provided invaluable support, holistic viewpoints, and knowledge in terms of decision-making. The client highly appreciates their responsiveness, dependability, and personalized service.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
Halo Travel and Concierge Services is a hospitality organization based in Indianapolis with a couple of different components to it. One of our clients is an advisory group, which is a staffing and sourcing business for whom we’ve provided various recruiting functions, hospitality, lodging, and transportation services for 5–6 years now.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Sage BPM?
We turned our in-person hospitality service into a more virtual capacity, so we’ve needed to help the advisory group with their Zoom sessions. We’ve had to pivot our business and conduct online versions of conferences and events. We also needed to do quick research on a particular client we were meeting with, so we decided to work with Sage BPM.
SOLUTION
What was the scope of their involvement?
Because the business started to pivot to a more online version, the team was elevated to take on some other opportunities, much like my firm was. We were all uncovering new areas where we could help problem-solve for our customers. They started to arrange the Zoom sessions and breakout rooms for the advisory group.
Within a short window of time, Sage BPM was also able to research the five key players in our industry. We’ve found out what their minimum hours were, the different types of assets they had in their inventory, and if they had any negative press, and where we should be, price-point-wise. Based on that intel, we could eliminate four of those five key players and prepare to have a sound business conversation with the organization we wanted to be with.
As our business evolves, we’re also setting up frameworks in place so that we could be ready to tap into the depth of their research services because we’ve seen what they’re capable of.
What is the team composition?
We’ve worked with Sunil (Founder( and his team.
How did you come to work with Sage BPM?
Our client has been using Sage BPM for various projects — like implementing email blasts and text reminders, and back-office functions — so we’ve been exposed to Sage BPM over the last two years. At the time when we were looking to partner with a local firm, the Sage team also happened to be looking for somebody with our expertise and assets. That’s when we decided to go with them.
How much have you invested with them?
We’ve invested under $200 for the quick research project, but that amount will increase as the workload increases.
What is the status of this engagement?
We started partnering with them in January 2021. We’re still working with them on a per-project basis.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
They’ve done an outstanding job. I would go so far as to say that had it not been for them, the advisory group would not exist today. Our client can’t have physical staff and insourcing meetings and when we helped them do everything virtually, Sage BPM did the heavy lifting.
Also, had it not been for their research, we would have wasted time and money. They gave me the ability to be a quicker, more strategic thinker and we’re now able to close deals much faster.
Whenever we would meet with a potential client, I would bring in Sage BPM to conduct background research and find out about the competitive landscape so that we know what we’re up against. I’ve seen them do this for our original client before with a very quick turnaround time so I’ve incorporated their process into my business.
I’m proud to say that the relationship is turning into a strategic partnership and that I've learned a lot from them as an individual. Things happened much quicker because of their involvement.
How did Sage BPM perform from a project management standpoint?
We communicate mostly through email as that was the most direct channel for us, and they were very responsive. We didn’t have to wait 2–3 days; their replies were immediate. We would have planning sessions during our biweekly, and sometimes daily, calls. Over that time, we’ve started to develop a good relationship with Sunil.
What did you find most impressive about them?
What makes Sage BPM unique is that they make me feel like I’m a person being represented by another person and not like a company being represented by another company.
They’ve taken their services a step further by extending personal greetings during the holidays and being attentive to special dates and personal occasions. The team takes the time to let us know that they’re thinking about us. In the hospitality industry, we’re all about creating a "wow" experience for our clients so we like to work with firms that treat us the same way.
Because of that experience and because of the character of Sunil and his team — their dependability and the unique friendship that I acquired with them — I wouldn’t second guess their firm. I know that the Sage team will pull it off whether I give them several days or weeks of lead time or if I give them less than 24 hours’ notice.
Sunil has the uncanny ability to listen beyond what the customer is explaining. He tries to see everything through a different lens and he’s created a team around him who provide a holistic viewpoint. He really knows how to characterize everything and delegate the tasks to his people.
We’re planning to continue and expand the work because I love the fact that we can get the work done while we, and our teammates on the other side of the globe, are sleeping.
Are there any areas they could improve?
None — they shouldn’t change what they’re doing.
Do you have any advice for potential customers?
You have to work in reverse chronological order as the leader of your organization. Ask yourself where you want to be with your client, experience, or product, and try to work backward from there, informing Sage BPM of your goals. Take ownership in the relationship and act as an extension of the Sage team as much as they are an extension of yours.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Data Entry & Back-Office Support for Hospitality Company
IT Staff Augmentation
$50,000 to $199,999
Jan. 2015 - Ongoing
5.0
Quality
4.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They offer a cost-effective way to augment our staff."
Mar 2, 2021
Sales & Communications Manager, Hospitality Company
Anonymous
Hospitality & leisure
Boston, Massachusetts
11-50 Employees
Phone Interview
Verified
WeSage BPM (formerly Sage BPM) was hired by a hospitality company for data entry services. They offer back-office support, providing payroll reports and timesheet audits. The team also makes listings on property rental platforms.
WeSage BPM's (formerly Sage BPM) work has streamlined operations and increased the internal team’s efficiency. Their reliable and trainable specialists deliver high-quality results. Their team is flexible and accommodating to the client’s schedule, working flawlessly despite time zone differences.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
We are a hospitality company, and I am in charge of the sales and guest communications team. We own and manage a large portfolio of short-term rentals in the US.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Sage BPM?
We needed help with a lot of manual data entry and essential staffing. We were a much smaller company when we started working with Sage BPM, and we needed a team to fill in the gaps and assist us with various tasks.
It was tough to fill the position here in Boston at a cost we could work with, being a small business.
SOLUTION
What was the scope of their involvement?
Sage BPM helps with a variety of tasks, from reporting on payroll to helping my team input property features into our website. The two main areas they help in are finance and marketing.
On the finance side, everyone that works at our company has an hours log, and Sage BPM audits them. They make sure that everyone is reporting the correct number of hours and that they are accurately inputted into the payroll software so people can get paid the right amounts. That's a big task, and it requires a lot of manual data review.
On the marketing side, we are essentially creating and managing different properties, and we rent them out on sites like Airbnb, Vrbo, and Booking.com. Our marketing department is relatively small, and when we have a new property that goes into our portfolio, it is a big project to put them online. Sage BPM creates those listings for us — they fill out the property features and get these on different sites.
What is the team composition?
There are 6–10 people who we’re working with directly, and we’re in direct contact with three team leads.
How did you come to work with Sage BPM?
We found Sage BPM through a search online, and it's been a great relationship ever since.
How much have you invested with them?
We’ve spent around $50,000–$100,000.
What is the status of this engagement?
We started working together in January 2015 and it’s ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The quality of their work is good. Sage BPM is effective as long as we’ve explained their tasks well. They have helped us streamline our processes a lot. The work that they do involves a lot of manual computer tasks and data entry. They allow us — especially our C-level team — to focus more on higher-level work. We're not bogged down by mundane tasks.
How did Sage BPM perform from a project management standpoint?
We use Asana as a project management tool, and they've been trained on it as well. It’s a good way for us to keep track of the things that we need to get done and for their team to input where they are in the process. About a year ago, we realized that Asana worked well for us, so we adopted it into our relationship with Sage BPM. We’ve also used basic tools like Excel.
We touch base every couple of weeks. Sage BPM is very trainable. They have a good system in place where their team leaders sit with us, learn tasks and understand what needs to get done, and then take that to their teams and teach them. Once we help them learn a task, we can trust it will get done. For us, they offer a cost-effective way to augment our staff.
What did you find most impressive about them?
I admire their ability to work in their time zone. We're here in Boston, using Eastern Standard Time; meanwhile, they are in India, in a completely different time zone. They accommodate our schedule, and it's very helpful. When we need things done, it’s during our business hours here, and they work with us even though it’s nighttime there. That may be the norm for them, but I’ve really appreciated it.
Are there any areas they could improve?
I’m sure there are things they could improve, but right now, nothing comes to mind.
Do you have any advice for potential customers?
It is very important to make sure that you are clearly explaining the tasks. Naturally, there are language barriers — their leadership team is very proficient in English, but it's also important to make sure that we’re clearly communicating the work that we want done. When we communicate well, we get better results; when we communicate poorly, the results are not as great.
We quickly learned that we needed to be very detailed and specific. For example, I sometimes screen share and show them how a task needs to be done. We’ve found ways to make sure that we are communicating well for them because that's how we're going to get better results.
RATINGS
5.0
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"We have already referred them.
Finance & Accounting Outsourcing for Financial Services Co
Finance & Accounting Outsourcing (FAO)
Confidential
Jan. 2024 - Ongoing
4.5
Quality
4.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
''They are easy to communicate with and adaptable.''
Aug 6, 2024
Executive, ACCUledgr
Anonymous
Financial services
South Africa
1-10 Employees
Online Review
Verified
WeSage BPM provides account management outsourcing services for a financial services company's end clients.
WeSage BPM has continued daily end-client tasks throughout the engagement, satisfying the client. Although the project is ongoing, the team has communicated via virtual meetings, email, and messaging apps. Their approachable communication and adaptability have impressed the client.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am an Executive of ACCUledgr
Describe what your company does in a single sentence.
Accounting and Bookkeeping services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WeSage BPM to accomplish?
Outsourced account manager
Quick employment/onboarding
Scallable
SOLUTION
How did you find WeSage BPM?
Referral
Why did you select WeSage BPM over others?
High ratings
Pricing fit our budget
Referred to me
How many teammates from WeSage BPM were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
WeSage BPM provides us with an account manager to service our accounting and bookkeeping clients
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Client work is being done daily
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Ongoing
What was your primary form of communication with WeSage BPM?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
They are easy to communicate with and adaptable.
Are there any areas for improvement or something WeSage BPM could have done differently?
Happy
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Bookkeeping Services for Auto Repair & Sales Company
AccountingBack Office Outsourcing
Less than $10,000
July 2023 - Feb. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have great flexibility to meet our needs."
Feb 5, 2024
Owner, LARIN AUTO
Victor Larin
Automotive
Norwood, Massachusetts
11-50 Employees
Online Review
Verified
WeSage BPM provided bookkeeping services for an auto repair and sales company. The team kept and managed the client's records using QuickBooks; they were also responsible for bank reconciliation.
WeSage BPM was a reliable partner that completed tasks as expected. They were timely and communicated regularly with the client through virtual meetings. Their flexibility and commitment to meeting expectations made them stand out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the OWNER of LARIN AUTO
Describe what your company does in a single sentence.
General auto repair and sales.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire WeSage BPM to accomplish?
Book keeping
SOLUTION
How did you find WeSage BPM?
Referral
Why did you select WeSage BPM over others?
Referred to me
How many teammates from WeSage BPM were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
They do record keeping for our books using QuickBooks software, including reconciling of the bank accounts.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They are able to deliver on the projects as promised.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes they are very timely and get the job done.
What was your primary form of communication with WeSage BPM?
Virtual Meeting
What did you find most impressive or unique about this company?
They have great flexibility to meet our needs.
Are there any areas for improvement or something WeSage BPM could have done differently?
Not really
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Digital Marketing Support for Software Dev Firm
Digital StrategyOther Digital Marketing
Less than $10,000
May 2022 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"All good on our end so long as the scope of projects is clear and our feedback is timely."
Dec 22, 2022
Marketing Director, Software Dev Firm
Madeline Enos
Software
Seattle, Washington
1-10 Employees
Online Review
Verified
WebSage BPM provides a plethora of digital marketing services for a software development company. This includes sales and marketing ops, research projects, and web development.
WebSage BPM's expert team communicates clearly from the start and inspires confidence throughout the project. They bring creative ideas to the table at a reasonable value. Their responsiveness, flexibility, and readiness to take on new projects are impressive.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We're a seed stage startup building a people analytics platform. I am the head of marketing
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire WeSage BPM, and what were your goals?
We hired them as a virtual assist team and they help with Sales Ops, Marketing Ops, Research projects and web development....
SOLUTION
How did you select this vendor and what were the deciding factors?
A colleague had worked with them previously.
Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.
Their big projects right now are updating our website, working in Hubspot, researching email contacts, and maintaining sales and marketing operations re: pipeline management.
How many resources from the vendor's team worked with you, and what were their positions?
2-3 resources - owner, project lead, web dev.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We've reduced our overhead for marketing by 50% by ending contracts with more expensive marketing agencies and transitioning projects to Sage.
How effective was the workflow between your team and theirs?
Quite efficient -- we stay in touch via slack, share files via google drive, and are in constant communications. We have an optional weekly connect via zoom.
What did you find most impressive or unique about this company?
Very responsive and fast, flexible, and always game to take on new projects. They have yet to say "no' to a request.
Are there any areas for improvement or something they could have done differently?
All good on our end so long as the scope of projects is clear and our feedback is timely.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Locations (1)
B-108, Wall Street 2 BuildingAhmedabad, India380006
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