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Top Phone Support Services

Ratings Updated: December 25, 2025
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2,144 Companies

Customer Service Outsourcing: Phone Support Services

List of the Top Customer Service Phone Support Companies

  • Grupo Noa International Logotype

    Grupo Noa International

    4.0 1 review
    Undisclosed
    Undisclosed
    50 - 249

    Services provided

    40% Customer Service Outsourcing
    20% Call Center Services
    15% Language Interpretation +2
    15% Sales Outsourcing
    10% Back Office Outsourcing

    Focus Areas

    36% Phone Support Services
    36% Order Processing & Taking
    17% Email Support Services +1
    11% Chat Support Services

    Grupo Noa International is a customer support service provider specializing in remote frontend user support and call center services. Reviewers appreciate their cost-efficiency, professionalism, and transparency, with consistent praise for their personalized client engagement and effective project management. While occasional challenges arise at the individual level, 100% of reviews highlight the CEO's dedication and open communication as key strengths.

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    Industry Experience

    Grupo Noa International has demonstrated significant expertise in the telecommunications industry, particularly in providing remote user support for service desk operations. Clients appreciate their transparency, professionalism, and ability to adapt to specific challenges, leading to a positive overall sentiment. Their strengths include effective training, quality assurance, and a personalized approach, making them a suitable partner for organizations seeking cost-efficient customer support solutions. Potential clients in telecommunications may find them especially beneficial for managing fluctuating support needs.

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    Telecommunications

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have generally found Grupo Noa International to offer competitive pricing and good value for money, particularly when compared to other agencies. One client noted they selected Grupo Noa after finding most competitors exceeded their budget, and they have been satisfied with the €4,000 monthly investment for account management. Overall, feedback highlights the company's commitment to transparency and quality service, although some concerns regarding individual agent performance were mentioned.
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  • Rooqet Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    10 - 49
    Yerevan, Armenia

    Services provided

    40% Customer Service Outsourcing
    40% Sales Outsourcing
    20% Call Center Services

    Focus Areas

    30% Phone Support Services
    35% Chat Support Services
    35% Email Support Services

    Rooqet is a sales outsourcing company specializing in B2B lead generation and call scheduling. Their reviews indicate a high level of client satisfaction, with impressive communication and a strong alignment of company values. Rooqet is praised for their emotional and responsible client approach, with 100% of reviewers highlighting their effective project management and proactive communication.

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    Industry Experience

    Rooqet has demonstrated expertise in the Software industry, particularly in sales outsourcing and B2B lead generation. Clients commend their proactive communication and high-quality service, noting a strong cultural fit and alignment of values. The overall sentiment is positive, highlighting Rooqet's responsible approach and effective project management. Potential clients in the Software sector seeking sales support and outsourcing services would find Rooqet to be a suitable provider.

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    Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Rooqet's competitive pricing and strong value for money, with one CEO noting it as a key reason for their selection. The company is praised for delivering high-quality sales outsourcing services that exceed expectations, demonstrating a commitment to client success. Overall sentiment reflects satisfaction with the cost-effectiveness of Rooqet's offerings, aligned with their proactive communication and dedicated support.
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  • TeamVan Outsourcing Logotype

    TeamVan Outsourcing

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    30% Customer Service Outsourcing
    20% IT Managed Services
    20% IT Strategy Consulting +3
    15% Call Center Services
    10% Sales Outsourcing
    5% Business Consulting

    Focus Areas

    90% Phone Support Services
    10% Order Processing & Taking

    TeamVan Outsourcing is a Customer Service BPO that provides comprehensive Customer Support Outsourcing, including 24/7 customer service via phone, email, and chat. Reviewers consistently highlight their dedication to customer satisfaction, innovative problem-solving, and timely project management, with a 100% positive feedback rate on responsiveness and efficiency. They achieved a 20% increase in customer satisfaction and a 30% rise in new customer acquisition.

    See all 2 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    IT Support, Digital Mktg & Cust Service for Food Services Co

    5.0 — TeamVan Outsourcing offers outsourcing services for various aspects of a food service company's business. The team provides the client administrative, technical, digital marketing, and 24/7 customer Read more
    Read 1 Review

    Industry Experience

    TeamVan Outsourcing has demonstrated expertise primarily in the Retail and Food Service industries, receiving positive feedback for their customer service, operational efficiency, and marketing strategies. Clients noted a significant increase in customer satisfaction and streamlined processes. The overall sentiment is favorable, highlighting their commitment to timely delivery and innovative solutions. Potential clients in the Retail and Food Service sectors would likely find TeamVan Outsourcing a strong fit for enhancing operational capabilities and customer engagement.

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    Retail

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have praised TeamVan Outsourcing for providing good value for money, with one Operations Manager highlighting that their pricing fit within budget while delivering quality services. The company is noted for reducing operational costs and improving efficiency, contributing to a 20% increase in customer satisfaction. Overall sentiment reflects satisfaction with the costs relative to the benefits received, although some clients suggested that more flexible service packages could enhance their offerings further.
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  • Westshore Bpo Pvt Ltd Logotype

    4.2 17 reviews
    $25,000+
    < $25 / hr
    50 - 249
    Bengaluru, India

    Services provided

    25% Customer Service Outsourcing
    20% Business Consulting
    20% Call Center Services +3
    15% Back Office Outsourcing
    10% Financial Consulting
    10% Sales Outsourcing

    Focus Areas

    37% Phone Support Services
    37% Order Processing & Taking
    15% Chat Support Services +1
    11% Email Support Services

    Westshore Bpo Pvt Ltd is a Customer Service Outsourcing provider, specializing in Call Center Solutions and Remote Customer Care. The company receives mixed reviews, with approximately 71% of feedback highlighting their professional project management and efficient customer support services. However, 29% of reviews express dissatisfaction, citing unprofessionalism and unmet deliverables.

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    7 of 8 Customer Service Outsourcing reviews are 5 stars
    6 new reviews for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Support for Financial Services Firm

    5.0 — Westshore Bpo Pvt Ltd provided customer service support for a financial services firm. The team was responsible for customer ticket handling, news headling monitoring, and content filtering. Read more
    Read 8 Reviews

    Average Project Cost Breakdown

    $10,000 to $49,000 (3) $50,000 to $199,999 (2) $1,000,000 to $9,999,999 (1)

    What Clients Have Said

    Overall, Westshore Bpo Pvt Ltd is viewed positively for offering good value for cost, with multiple clients noting that their pricing fits within budget constraints. For instance, a client from entrust IT Group highlighted the company's 'great culture fit' and 'good value for cost.' However, contrasting feedback from another client described their experience as 'the worst ever,' indicating dissatisfaction with service quality despite perceived affordability. The sentiment is mixed, with positive assessments of cost-effectiveness overshadowed by significant concerns about service delivery.
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    England (4) United States (2) France (1) India (1) Scotland (1)
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  • Leverage Contact Center Logotype

    Leverage Contact Center

    4.8 2 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    20% Customer Service Outsourcing
    60% Call Center Services
    20% Back Office Outsourcing

    Focus Areas

    75% Phone Support Services
    25% Order Processing & Taking

    Leverage Contact Center specializes in Customer Support Outsourcing, including managing multiple communication channels such as voice, email, and WhatsApp for medical services. Reviews highlight their strong customer orientation, effective work methodology, and commitment to adding business value, with notable outcomes like high client satisfaction and increased appointment conversion rates.

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    Industry Experience

    Leverage Contact Center has demonstrated significant expertise in the Consumer Products industry, particularly in enhancing sales outreach in informal markets. Client feedback highlights their strengths in training a well-prepared team and achieving substantial increases in customer engagement and sales penetration. Their collaborative and client-oriented approach has been praised, indicating a strong capacity for adapting to client needs. Overall, the sentiment is highly positive, suggesting they are a suitable partner for companies aiming to expand their market reach effectively.

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    Consumer Products

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients report that Leverage Contact Center provides excellent value for money, particularly in enhancing outreach efficiency. One client noted an investment of $10,000 per month, resulting in significantly increased contact rates—doubling their prior performance. Their commitment to understanding client needs and adapting strategies has been highlighted as a key strength, with feedback indicating that their proactive approach and well-trained team contribute to successful outcomes, making them a worthwhile investment for businesses seeking to expand their market reach.
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  • MoveUp Solutions Logotype

    5.0 2 reviews
    Undisclosed
    < $25 / hr
    10 - 49
    Kharkiv, Ukraine

    Services provided

    15% Customer Service Outsourcing
    15% Accounting
    15% Back Office Outsourcing +4
    15% Blockchain
    15% Call Center Services
    15% IT Strategy Consulting
    10% Recruiting

    Focus Areas

    100% Phone Support Services

    MoveUp Solutions is a versatile agency specializing in customer support outsourcing and website development. With 100% positive feedback, clients praise their quick adaptability, proactive suggestions, and effective global communication. Their attention to detail and high-level service significantly contribute to client success and global expansion.

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    Reviews mention Proactive

    Clients have expressed high satisfaction with MoveUp Solutions' proactive approach, highlighting their ability to quickly adapt to changing circumstances. One client noted their positive attitude and valuable suggestions for procedural improvements, emphasizing that this responsiveness significantly contributes to business progress. Overall, the sentiment reflects a strong appreciation for their proactive engagement and consistent high-level service, reinforcing their reputation as a reliable partner.
    • Customer Support for Lithuanian Digital Agency
      5.0 Jul 12, 2018

      We’re satisfied with MoveUP Solutions’ work because they react and adjust quickly to new circumstances. They not only have a positive attitude, but also provide valuable suggestions for procedural improvements. Their attention to detail and consistent high-level service enables us to move the business forward.

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    Industry Experience

    MoveUp Solutions has received positive feedback across the Advertising & Marketing and Education industries. Clients praised their effective customer support and adaptability in marketing campaigns. In the education sector, they facilitated international presence and website development, demonstrating strong communication and web design skills. Overall, the sentiment highlights MoveUp's expertise in enhancing global outreach and operational efficiency, making them a suitable partner for organizations seeking growth in these areas.

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    Advertising & marketing Education

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed high satisfaction with MoveUp Solutions' cost-effectiveness and overall value. One reviewer noted their 'great final proposal' and effective partnership, highlighting their quick adjustments and valuable suggestions. Another client praised their responsiveness and the impact of their services on expanding global presence. Overall, feedback indicates that MoveUp Solutions provides a high return on investment, with no reported areas for improvement regarding cost or service quality.
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    Lithuania (1) United States (1)
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  • ALPHA BPO Corp Logotype

    5.0 3 reviews
    $5,000+
    < $25 / hr
    10 - 49
    Miami, FL

    Services provided

    30% Customer Service Outsourcing
    25% Back Office Outsourcing
    20% Call Center Services +2
    15% IT Managed Services
    10% Digital Strategy

    Focus Areas

    40% Phone Support Services
    25% Email Support Services
    20% Order Processing & Taking +1
    15% Chat Support Services

    ALPHA BPO Corp is a customer support and call center services provider known for their expertise in delivering efficient and effective support solutions. With over 85% positive feedback across reviews, clients commend their industry experience, significant impact on productivity, and partnership approach. Notably, 100% of reviewers highlight their exceptional project management skills and customer satisfaction.

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    Reviews mention Helpful

    Clients have expressed high satisfaction with ALPHA BPO Corp, highlighting the team's efficiency and helpfulness. One CEO noted that customer feedback consistently praises the ALPHA BPO representatives' pleasant demeanor and support. The client emphasized the partnership approach taken by ALPHA BPO, which includes proactive suggestions to enhance their business. Overall, the sentiment is overwhelmingly positive, with clients appreciating the commitment and responsiveness of the ALPHA BPO team.
    • Call Center Services for Software Development Company
      5.0 Jan 18, 2022

      Overall, the feedback about ALPHA BPO is very positive; their team is very efficient. We've also gotten positive feedback from customers who send emails to follow up on calls — customers always say how nice and helpful the ALPHA BPO teammates are. I directly communicate with ALPHA BPO's supervisor via WhatsApp; the supervisor is always available. Their team is very accommodating and works outside of their contracted hours to resolve customer issues.

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    Industry Experience

    ALPHA BPO Corp has received positive feedback primarily in the IT Services and Software industries. Clients from IT Services noted enhanced productivity and cost reduction, while Software industry clients praised their call center services for responsiveness during high-demand periods. Overall, ALPHA BPO is recognized for its industry expertise, effective project management, and a partnership approach that fosters business improvement, making them a strong candidate for companies seeking outsourced customer support and technical services.

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    IT Services Software

    Average Project Cost Breakdown

    $50,000 to $199,999 (2) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients generally perceive ALPHA BPO Corp as providing excellent value for money, with feedback highlighting significant cost reductions and improved productivity. One client reported a 50% decrease in costs while increasing productivity by 80%. Another client noted an investment of $20,000–$30,000, praising the efficiency and partnership-like approach of ALPHA BPO. Overall, the sentiment reflects satisfaction with their pricing relative to the quality of service delivered.
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  • Kexxel BPO Logotype

    Kexxel BPO

    4.5 1 review
    $5,000+
    < $25 / hr
    50 - 249

    Services provided

    30% Customer Service Outsourcing
    35% Call Center Services
    35% Sales Outsourcing

    Focus Areas

    40% Phone Support Services
    40% Order Processing & Taking
    10% Chat Support Services +1
    10% Email Support Services

    Kexxel BPO is a Customer Service BPO specializing in Customer Support Outsourcing and conducting detailed customer service surveys for global clients. Reviews highlight their excellent communication and timely project delivery, with 100% of feedback being positive about their detailed analysis and commitment to meeting tight deadlines, leading to enhanced service improvement for clients.

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    Reviews mention Communicative

    Clients consistently highlighted Kexxel BPO's strong communication skills as a key strength. One executive noted that the team maintained fluid communication and completed tasks ahead of schedule, even accommodating clients in different time zones. The proactive engagement and responsiveness to client needs were particularly praised, with one client stating that minor challenges were swiftly resolved due to effective communication. Overall, the sentiment regarding Kexxel BPO's communicative approach is highly positive.
    • Customer Survey & Analysis for Tech & Consulting Company
      4.5 Jan 13, 2024

      The Training & Operations leader maintained good communication, which enabled us to bridge gaps. We were very happy with the timeline and the accuracy of the reports & Surveys conducted based on our requirements. The communication between the Kexxel BPO team and our team was fluid. Some minor challenges at the onset of the project were easily fixed due to good communication from the Kexxel Team.

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    0 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Survey & Analysis for Tech & Consulting Company

    4.5 — A technology and consulting company hired Kexxel BPO to conduct surveys for over 100 of their customers. The team also provided reports and detailed analyses to the client.  Read more
    Read 1 Review

    Industry Experience

    Kexxel BPO has demonstrated significant expertise in the consulting industry, particularly in conducting customer surveys for global companies. Feedback indicates strong communication, timely project delivery, and the ability to adapt to client needs, leading to valuable insights for service improvement. Their proven track record in consulting suggests they are well-suited for projects requiring meticulous analysis and customer engagement strategies.

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    Consulting

    Average Project Cost Breakdown

    What Clients Have Said

    Clients express strong satisfaction with Kexxel BPO's pricing, noting it aligns well with their budgets while delivering high-quality results. One client highlighted the company's high ratings and cost-effectiveness as key reasons for their selection. The team is praised for exceeding expectations by completing projects ahead of schedule, indicating a strong value for money. Overall, feedback reflects a positive sentiment regarding the company's cost versus the quality of service provided.
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  • Puzzle Logotype

    5.0 10 reviews
    $100,000+
    $50 - $99 / hr
    50 - 249
    Atlanta, GA

    Services provided

    25% Customer Service Outsourcing
    70% IT Staff Augmentation
    5% Back Office Outsourcing

    Focus Areas

    34% Phone Support Services
    33% Chat Support Services
    33% Email Support Services

    Puzzle is a Customer Service BPO and staffing solution provider, known for building and managing customer service teams and offering staff augmentation. With 83% positive feedback, clients praise their responsiveness and dedication to long-term partnerships. However, they could improve by more thoroughly vetting candidates, as retention was occasionally an issue.

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    Reviews mention Puts the customer first

    The overall sentiment regarding Puzzle's customer-first approach is highly positive. Clients consistently highlighted Puzzle's responsiveness and commitment to project success. For instance, the CEO of MyTime noted that founder Carlos is always available and genuinely cares about client success, while the CEO of iMitig8 Risk LLC praised Puzzle for going above and beyond to offer assistance without additional costs. Such feedback underscores Puzzle's dedication to fostering long-term partnerships over short-term gains.
    • Staff Augmentation for Appointment Scheduling Platform
      4.5 Aug 26, 2023

      Puzzle is extremely responsive. Carlos, the founder, makes himself available at virtually any time and cares deeply about the success of the project and his customers. While the candidates and augmented staff don't always work out, Puzzle is willing to make things right to the best of their abilities. I appreciate their flexibility as they generally care about the long-term partnership rather than short-term gain.

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    • Custom Software Dev for Risk Management Solutions Company
      5.0 Aug 23, 2023

      The company would always put themselves out to help and offer assistance, being a start-up, we needed as much advice and guidance as possible and Puzzel delivered this without additional cost. They really believed in our software, and they went above and beyond.

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    • Mobile App Development for Booking Services Marketplace
      5.0 Apr 17, 2023

      They were very responsive and really cared about ensuring we had a positive experience. Some team members we recruited we did have issues with, but they worked with us to help improve any issues we were facing.

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    0 of 1 Customer Service Outsourcing reviews are 5 stars
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Staff Augmentation for Appointment Scheduling Platform

    4.5 — Puzzle provides staff augmentation services for an appointment scheduling and point-of-sale platform. The team is responsible for recruiting full-time software engineers to the client's team. Read more
    Read 1 Review

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently highlight Puzzle's competitive pricing and strong value for money. Several reviews note that their pricing fits within project budgets and is complemented by a high level of service quality. For instance, a CIO mentioned, 'Good value for cost,' while another CEO praised their ability to deliver results that exceeded expectations without additional costs. Overall sentiment indicates that clients feel they receive excellent support and outcomes relative to their investment.
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    Atlanta, Georgia (5) Los Angeles, California (2) New York City, New York (1) Beverly Hills, California (1) Greenwich, Connecticut (1)
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  • A1 Call Center Logotype

    4.8 3 reviews
    $1,000+
    < $25 / hr
    250 - 999
    Noida, India

    Services provided

    25% Customer Service Outsourcing
    40% Back Office Outsourcing
    25% Call Center Services +1
    10% Sales Outsourcing

    Focus Areas

    22% Phone Support Services
    56% Chat Support Services
    22% Order Processing & Taking

    A1 Call Center is a customer service company specializing in outbound services, enhancing communication, and maintaining customer relationships. Reviews are overwhelmingly positive, highlighting strengths such as excellent customer service, efficiency, and cost savings, with minor critiques on processing speed and schedule flexibility. Approximately 100% of reviewers rate their experience as enjoyable or amazing, emphasizing strong customer relationships.

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    Reviews mention Timely

    Clients have consistently praised A1 Call Center for their punctuality and responsibility, highlighting their ability to efficiently handle tasks and maintain productivity. One client noted their service as 'premium' and emphasized the significant time and cost savings achieved. However, there is a suggestion for improved flexibility in scheduling. Overall, the sentiment regarding timeliness is largely positive, indicating reliability in meeting deadlines and maintaining service quality.
    • Customer Verification for Administrative Department
      5.0 Aug 11, 2017

      The service provider is praised for their responsibility, punctuality, seriousness, and efficiency. They can carry all their tasks, making them very efficient at all times. One area for improvement noted is more flexibility in their schedule.

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    Industry Experience

    A1 Call Center has received positive feedback across various industries, including Telecommunications, Legal, and Other Industries. Clients appreciate their strong customer service, effective communication, and ability to enhance productivity. Notably, the telecommunications sector highlighted their excellent relationship management, while the legal industry emphasized their efficiency and cost-saving capabilities. Overall, A1 Call Center is well-suited for clients seeking outsourced services to improve customer engagement and operational efficiency.

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    Legal Other Industry Telecommunications

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1) $200,000 to $999,999 (1)

    What Clients Have Said

    Clients consistently express satisfaction with A1 Call Center's pricing and value for money. One client noted they save $2,000 monthly, while another highlighted an impressive $100,000 savings per month. Feedback indicates that their pricing structure is standard and competitive, with clients appreciating the quality of service relative to costs. Overall, the sentiment reflects a strong belief in the company's ability to deliver excellent service at a reasonable price.
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    Chicago, Illinois (1) New York City, New York (1) Flushing, New York (1)
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  • @liveconx Logotype

    4.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Cornwall, Canada

    Services provided

    55% Customer Service Outsourcing
    30% Call Center Services
    15% Sales Outsourcing

    Focus Areas

    27% Phone Support Services
    45% Chat Support Services
    28% Order Processing & Taking

    @liveconx is an appointment setting and customer service company that offers tailored inbound and outbound call handling services. Reviews indicate a high level of customer satisfaction, with 100% of reviewers expressing confidence in their services and acknowledging significant cost and time savings. The company has been praised for its excellent customer service, communication, and flexibility in pricing, with no significant areas identified for improvement.

    See all 3 projects

    Reviews mention High-quality work

    The feedback regarding @liveconx highlights a strong sentiment towards their high-quality work. Clients appreciate the beneficial support provided, noting it has significantly improved organization and saved substantial costs. One client specifically stated, "I have no complaints," and emphasized that their service has been "one of the most beneficial things" for the company. Overall, clients identify their strengths as consistently delivering excellent service without any noted areas for improvement.
    • Appointment Setting for Transportation Business
      5.0 Dec 24, 2017

      I have no complaints. Their help has been very beneficial. It has been one of the most beneficial things because, with their help, I have better organization in the company and can get rid of the headache that was there before.

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    Industry Experience

    liveconx has demonstrated expertise across various industries, including Information Technology, Transportation, and others. Clients have praised their ability to enhance organizational effectiveness and customer service, reporting significant cost savings and improved data management. Overall sentiment is highly positive, with strengths highlighted in appointment setting and inbound/outbound call handling, making them a suitable partner for businesses seeking efficient communication solutions.

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    Information technology Transportation Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (1) $200,000 to $999,999 (1) $10,000,000 + (1)

    What Clients Have Said

    Clients have generally expressed satisfaction with @liveconx's pricing and the value they receive. One reviewer noted they save about $10,000 annually for a monthly fee of $500, highlighting the cost-effectiveness of their services. Another client emphasized that their pricing adapts to specific needs, enhancing the perceived value. Overall sentiment suggests that clients find their services beneficial and worth the investment, with no major complaints regarding cost.
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    Dallas, Texas (1) North Bergen, New Jersey (1) Saint Albans, New York (1)
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  • Labora Logotype

    5.0 1 review
    $1,000+
    Undisclosed
    10 - 49
    São Paulo, Brazil

    Services provided

    50% Customer Service Outsourcing
    50% Sales Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Labora is a business process outsourcing company specializing in connecting influencers with travelers. The reviews highlight their effective project management, with timely deliverables and excellent response times. While clients appreciate their dedication, some suggest incorporating AI more effectively. Overall feedback is predominantly positive, underscoring their strong cultural fit and commitment to client projects.

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    Industry Experience

    Labora has demonstrated expertise in the Information Technology sector, particularly in facilitating connections between influencers and travelers through Business Process Outsourcing strategies. Clients have praised their timely delivery, strong communication, and commitment to project success. Overall sentiment within this industry is positive, highlighting Labora's ability to enhance user experiences and foster community engagement. Potential clients in travel and influencer marketing may find Labora particularly well-suited for their projects.

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    Information technology

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients have noted that Labora offers good value for money, with timely deliverables and responsive communication. One client highlighted their project management effectiveness, stating, "Most of their deliveries were on time" and praised their quick response times. Overall, the sentiment is positive, with clients appreciating the company's commitment to their projects, although there are suggestions for improvement, such as better integration of AI technology.
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  • Pettinsky Logotype

    4.8 12 reviews
    $1,000+
    $50 - $99 / hr
    2 - 9
    Mombasa, Kenya

    Services provided

    10% Customer Service Outsourcing
    10% Branding
    10% Business Consulting +8
    10% Corporate Training & Coaching
    10% Graphic Design
    10% IT Managed Services
    10% IT Strategy Consulting
    10% Search Engine Optimization
    10% Web Development
    5% E-Commerce Development
    5% Other IT Consulting and SI

    Focus Areas

    30% Phone Support Services
    30% Email Support Services
    25% Chat Support Services +1
    15% Order Processing & Taking

    Pettinsky is a versatile digital services company, specializing in web development, SEO optimization, and digital marketing strategies. The overall feedback from their reviews is overwhelmingly positive, with 100% of clients highlighting their attention to detail, timely delivery, and effective communication. Additionally, 83% of reviewers praised their customer service, and several clients valued their alignment with company goals and values.

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    Reviews mention Proactive

    The sentiment regarding Pettinsky's proactivity is highly positive. Clients noted instances where the founder, Karisa, took the initiative to create a website flow map without prompting, demonstrating his proactive approach to project development. One client appreciated how Karisa exceeded expectations by providing additional insights and visual representations. This proactive engagement significantly enhanced the overall project experience, showcasing Pettinsky's commitment to delivering value beyond the basic requirements.
    • Website Blueprint for R&D Company
      5.0 Oct 7, 2020

      I was happy with the final blueprint. There were a couple of things I wasn’t familiar with as well as a couple of things I had to guide Karisa on. I liked how he made a website flow map. That wasn’t something I told him to do, he was proactive and did it himself. That visual representation was great. I like that he went above and beyond and did something new.

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    Industry Experience

    Pettinsky has received positive feedback across various industries, including Real Estate, Food & Beverage, Advertising & Marketing, Nonprofit, Media, Arts & Entertainment, Hospitality & Leisure, and Other Industries. Clients commend their expertise in web development, SEO optimization, and branding, highlighting strengths in communication, attention to detail, and timely project delivery. Overall sentiment indicates that Pettinsky is well-suited for projects requiring strong digital presence and customer engagement strategies.

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    Real estate Food & Beverage Advertising & marketing Nonprofit Media Arts, entertainment & music Other Industry Hospitality & leisure

    Average Project Cost Breakdown

    Less than $10,000 (8)

    What Clients Have Said

    Overall, Pettinsky is highly regarded for providing excellent value for money, with multiple clients citing their competitive pricing and high-quality deliverables. One client noted they were selected as the lowest bidder while still offering detailed deliverables. Another highlighted 'good value for cost' alongside timely project management. The sentiment across reviews consistently reflects satisfaction with the return on investment, further affirming Pettinsky's reputation as a cost-effective solution for web development and SEO services.
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    Kenya (7) Pakistan (1)
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  • GlobalityNet Outsourcing and Consulting Logotype

    5.0 5 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Pasadena, CA

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Finance & Accounting Outsourcing (FAO) +1
    25% Logistics & Supply Chain Consulting

    Focus Areas

    35% Phone Support Services
    25% Chat Support Services
    20% Email Support Services +1
    20% Order Processing & Taking

    GlobalityNet Outsourcing and Consulting offers comprehensive Customer Care Outsourcing services, including back office support and call center functions. Clients appreciate their professional approach, strong attention to detail, and effective communication. The company is recognized for aligning well with client values and providing good value for cost, leading to improved processing times and increased deal closures.

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    Reviews mention Communicative

    Clients have consistently praised GlobalityNet for their exceptional communication skills throughout projects. One client highlighted that Globality effectively communicated findings to all team members through clear and accessible presentations. Additionally, their level of engagement and commitment to client success fostered a collaborative team environment. Overall, the sentiment surrounding their communicative abilities is highly positive, indicating a strong alignment with client expectations.
    • Supply Chain Optimization for Consumer Goods Company
      5.0 Nov 13, 2020

      Globality was very effective in communicating their findings to all our team members. They did this through very easy to follow presentations.

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    Industry Experience

    GlobalityNet Outsourcing and Consulting has demonstrated expertise primarily in the Logistics & Supply Chain and Consumer Products industries. Clients in Logistics praised their strategic planning and implementation of Warehouse Management Systems (WMS), noting a successful impact on customer acquisition. In Consumer Products, the focus on purchasing and warehousing optimization resulted in improved operational efficiency and significant cost savings. Overall, the sentiment reflects strong client satisfaction, especially in project management and communication.

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    Logistics & Supply Chain Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients commend GlobalityNet Outsourcing and Consulting for their competitive pricing and strong value for money. One review highlighted a 20% cost savings in warehouse operations due to their effective optimization strategies. Another client noted the successful implementation of a WMS within two months, attributing the timely delivery and strategic planning to the company's expertise. Overall, feedback suggests that clients find their services to be both cost-effective and impactful.
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  • MARS EC Logotype

    5.0 1 review
    Undisclosed
    Undisclosed
    10 - 49
    Cairo, Egypt

    Services provided

    40% Customer Service Outsourcing
    40% Call Center Services
    20% Sales Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    MARS EC is a lead generation company praised for its professional and communicative approach. Over 90% of the feedback mentions their impressive high number of leads generated, aligning with client needs and expectations. Their services have been recognized for offering good value and aligning well with client company values.

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    Industry Experience

    MARS EC has garnered positive feedback primarily from the Energy & Natural Resources sector, where they have proven effective in generating sales leads for digital platforms offering energy solutions. Clients commend their communicative and professional approach, aligning well with company values and providing great value for cost. Overall sentiment indicates strong expertise in the energy industry, making them a suitable choice for projects seeking effective lead generation and professional service.

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    Select Industry to see insights

    Energy & natural resources

    Average Project Cost Breakdown

    What Clients Have Said

    MARS EC is noted for providing good value for cost, with clients highlighting their competitive pricing and alignment with budgetary constraints. One reviewer specifically mentioned that MARS EC was selected due to its 'great culture fit' and 'good value for cost.' Overall, the sentiment indicates satisfaction with the company's pricing relative to the services delivered, reinforcing a positive perception of their value for money.
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  • ARC Business Process Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Stellenbosch, South Africa

    Services provided

    30% Customer Service Outsourcing
    40% Sales Outsourcing
    20% Call Center Services +1
    10% Back Office Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    ARC Business Process Outsourcing specializes in Customer Service BPO and offers multilingual remote customer care solutions, including call center outsourcing and support services across various digital platforms. Reviews indicate a high level of satisfaction, with customers noting significant improvements in customer satisfaction metrics and praising the company's professionalism and alignment with client values. Overall, 100% of reviewers recommend their services.

    See all 1 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for E-Commerce Company

    5.0 — An e-commerce company has outsourced a team of customer service agents from ARC Business Process Outsourcing. The responsibilities include interactions via Webform, emails, live chat, social media, Read more
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    Industry Experience

    ARC Business Process Outsourcing has demonstrated significant expertise in the eCommerce sector, particularly in customer service outsourcing. Clients have praised their multilingual capabilities and effective problem resolution, resulting in improved customer satisfaction and reduced response times. The positive feedback reflects strong project management and alignment with client values, indicating that they are a reliable partner for companies seeking enhanced customer engagement in the eCommerce industry.

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    Select Industry to see insights

    eCommerce

    Average Project Cost Breakdown

    What Clients Have Said

    Clients report that ARC Business Process Outsourcing offers competitive pricing relative to the high quality of service delivered. One client noted a significant improvement in customer satisfaction metrics, attributing this success to the professionalism and flexibility of the team. The alignment of company values and effective communication further enhance the perceived value for money, with no noted areas for improvement in pricing or service delivery.
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  • CX Collective Logotype

    5.0 12 reviews
    $5,000+
    $150 - $199 / hr
    2 - 9
    Inglewood, CA

    Services provided

    20% Customer Service Outsourcing
    30% CRM Consulting and SI
    20% Business Consulting +2
    20% Call Center Services
    10% Financial Consulting

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    CX Collective is a Customer Support Outsourcing firm specializing in CX strategy and implementation. Reviews highlight their exceptional communication, responsiveness, and expertise in CX design, with a 100% positive response rate. Clients appreciate their ability to meet deadlines and align with company values, making them a reliable choice for Customer Service BPO needs.

    See all 12 projects

    Reviews mention High-quality work

    Clients commend CX Collective for their high-quality work, particularly noting their effectiveness in maximizing and automating systems like Zendesk. One client highlighted improvements in ticket resolution rates and customer self-service capabilities, while another praised the team's responsiveness and thoroughness. Overall, sentiment towards CX Collective reflects strong satisfaction, with clients expressing a positive experience and no identified areas for improvement.
    • Zendesk Automation & More for Strategic Management Platform
      5.0 Jun 25, 2019

      We appreciated The Workforce Pro’s quality of work, response speed, and thoroughness.

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    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    CX Strategy Development for Pet Supplement Manufacturer

    5.0 — A pet supplement manufacturer hired CX Collective for CX strategy development. They handled support desk configuration, workflow design, cx training materials, and Workforce management plan, among Read more
    Read 1 Review

    Average Project Cost Breakdown

    Less than $10,000 (7) $10,000 to $49,000 (3)

    What Clients Have Said

    Clients consistently highlight CX Collective's competitive pricing and excellent value for money. One client noted, 'Pricing fit our budget' and described their services as 'good value for cost.' Another mentioned that they achieved all project goals 'on time and at the agreed upon contract cost.' Overall, feedback reflects a strong sentiment of satisfaction regarding cost-effectiveness, with many clients appreciating the quality of service relative to the investment made.
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    United States (11) Canada (1)
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  • AnswerHero Logotype

    AnswerHero

    4.3 10 reviews
    Undisclosed
    Undisclosed
    50 - 249

    Services provided

    20% Customer Service Outsourcing
    60% Call Center Services
    20% Sales Outsourcing

    Focus Areas

    100% Phone Support Services

    AnswerHero is a business process outsourcing company specializing in inbound call services, offering efficient and cost-effective solutions. The reviews are overwhelmingly positive, with 100% of customers praising their excellent customer service and significant cost savings. However, there is a suggestion for improvement in pricing. The company is recognized for its strong community involvement and ability to enhance internal efficiency for its clients.

    See all 10 projects

    Industry Experience

    AnswerHero has received positive feedback across diverse industries including Advertising & Marketing, Nonprofit, Education, Information Technology, Telecommunications, Financial Services, Retail, and Manufacturing. Clients commend their strong customer service, efficient call handling, and cost-saving benefits. The overall sentiment is favorable, particularly in Advertising & Marketing where they notably improved operational efficiency. Their community engagement and personalized service were highlighted as key strengths, making them a suitable partner for organizations seeking reliable outsourcing solutions.

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    Telecommunications Financial services Retail Information technology Other Industry Advertising & marketing Manufacturing Nonprofit Education

    Average Project Cost Breakdown

    Less than $10,000 (7) $10,000 to $49,000 (3)

    What Clients Have Said

    Clients have expressed satisfaction with AnswerHero's pricing, often citing lower costs as a key reason for their selection. One client noted a significant savings of $7,000 monthly, highlighting the company's ability to deliver value for money. While another client appreciated the efficient billing system, they suggested there is room for improvement in pricing. Overall, the sentiment is positive, with clients recognizing both the cost-effectiveness and quality of service provided.
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    Zionsville, Indiana (1) Brooklyn, New York (1) New York City, New York (1) Cleveland, Ohio (1) Mansfield, Ohio (1) Baldwin Park, California (1) Gilbert, Arizona (1) Spokane, Washington (1) Sudbury, Massachusetts (1) Englishtown, New Jersey (1)
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  • Ukrany Logotype

    5.0 6 reviews
    $5,000+
    < $25 / hr
    10 - 49
    L'viv, Ukraine

    Services provided

    10% Customer Service Outsourcing
    30% IT Staff Augmentation
    10% Back Office Outsourcing +5
    10% Call Center Services
    10% Finance & Accounting Outsourcing (FAO)
    10% HR Consulting
    10% IT Managed Services
    10% IT Strategy Consulting

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Ukrany provides Customer Support Outsourcing and Call Center Outsourcing services, assisting companies in recruiting additional staff for both temporary and long-term needs. Reviewers consistently highlight Ukrany's efficiency, reliability, and quality of staff, as well as their effective project management and responsive communication.

    See all 6 projects

    Reviews mention Understands their clients' needs

    Clients express high satisfaction with Ukrany's ability to understand their needs. One reviewer noted the company's personal touch and service, emphasizing that they operate as a partner rather than merely a vendor. Additionally, the effective communication and tailored approach in matching talented designers to specific roles were highlighted, demonstrating a deep comprehension of client requirements. Overall, the sentiment is overwhelmingly positive, reflecting a strong alignment with client expectations.
    • Recruitment Services for Creative Service Company
      5.0 May 27, 2022

      I appreciate the personal touch and service, that they understand our needs in a good way, and they work as a partner more than just a vendor.

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    Industry Experience

    Ukrany has demonstrated expertise across several industries, notably Human Resources, Logistics & Supply Chain, Design, and Arts & Entertainment. Clients praise their responsiveness, professionalism, and ability to source high-quality talent quickly. In the Human Resources sector, they excel in EOR services, while in Logistics, they are recognized for efficient recruitment solutions. The Design industry appreciates their expansive creative network, and in Arts & Entertainment, their ability to find specialized talent is highly valued. Overall, sentiment across industries is overwhelmingly positive, making them a strong candidate for projects in these fields.

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    Select Industry to see insights

    Human Resources Logistics & Supply Chain Design Arts, entertainment & music

    Average Project Cost Breakdown

    $50,000 to $199,999 (2)

    What Clients Have Said

    Clients generally express high satisfaction with Ukrany's cost and value for money, emphasizing transparency and no hidden fees. One client noted the 'fast turnaround' and 'good response time,' while another highlighted the 'excellent level of service' and 'professionalism.' Overall, feedback indicates that Ukrany provides competitive pricing for quality services, with clients appreciating the partnership approach and the efficiency of their operations.
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    Sweden (2) United States (1)
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  • Salaria Sales Solutions Logotype

    5.0 2 reviews
    $1,000+
    $100 - $149 / hr
    50 - 249
    Arlington, VA

    Services provided

    25% Customer Service Outsourcing
    25% Call Center Services
    25% Content Marketing +1
    25% Digital Strategy

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Salaria Sales Solutions is a lead generation and business development company specializing in B2B prospecting and sales outreach, including campaign execution and appointment setting. With all reviews being positive, clients commend their strategic approach, detailed reporting, and effective communication. Approximately 100% of reviewers highlight their ability to navigate complex sales environments successfully, establishing them as a valuable partner for sales success.

    See all 2 projects

    Reviews mention Detail-oriented

    Clients consistently highlight Salaria Sales Solutions' exceptional attention to detail. One client noted the team's 'attention to detail, advanced tools, and excellent communication,' which contributed significantly to their sales success. Additionally, the provision of 'detailed reports on campaign metrics and lead conversion rates' further underscores their meticulous approach. Overall, the sentiment regarding Salaria's detail-oriented nature is overwhelmingly positive, with clients expressing high satisfaction and recommending their services without reservations.
    • Lead Generation for Solar Contracting Firm
      5.0 May 29, 2024

      The team's attention to detail, advanced tools, and excellent communication make them a top choice for sales success.

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    Industry Experience

    Salaria Sales Solutions has demonstrated expertise in the Energy & Natural Resources and Business Services industries, receiving positive feedback for their lead generation and business development services. Clients noted their attention to detail, advanced tools, and effective communication, particularly in complex prospecting scenarios. The overall sentiment is highly favorable, highlighting their ability to provide targeted outreach and schedule qualified meetings, making them a strong candidate for organizations within these sectors.

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    Select Industry to see insights

    Energy & natural resources Business services

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Salaria Sales Solutions as providing excellent value for their cost, with one reviewer noting their 'good value for cost' and another emphasizing how their pricing fit well within budget constraints. The company is recognized for effectively navigating complex lead generation strategies, establishing a partnership that yields measurable results, such as scheduling multiple qualified meetings weekly. Overall, sentiment toward their pricing and value proposition is highly positive, reflecting satisfaction and alignment with client expectations.
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  • Xync Inc. Logotype

    4.7 5 reviews
    Undisclosed
    Undisclosed
    50 - 249
    Marina del Rey, CA

    Services provided

    10% Customer Service Outsourcing
    70% Sales Outsourcing
    10% Back Office Outsourcing +1
    10% Call Center Services

    Focus Areas

    60% Phone Support Services
    35% Email Support Services
    5% Chat Support Services

    Xync Inc. is a marketing agency specializing in lead generation, social media marketing, and client engagement strategies. With a strong emphasis on value for cost, the company boasts a 100% positive feedback rate, highlighting their responsive project management, personalized service, and proactive team engagement. However, some clients note a need for improved consistency in lead follow-up.

    See all 5 projects

    Reviews mention Helpful

    Clients have expressed high satisfaction with Xync Inc., highlighting their proactive approach and ownership in client success. One client noted, 'They have taken the time to learn about this complex process and used this info to help shape our social media posts.' The positive sentiment is further reinforced by feedback indicating excellent project management and effective communication, with no suggested areas for improvement, underscoring their helpfulness in achieving project goals.
    • SMM & Lead Generation Services for IT Consulting Firm
      5.0 Jun 21, 2023

      The team was very proactive which was important as we specialize in IT Mergers and Acquisitions which is an unusual service. They have taken the time to learn about this complex process and used this info to help shape our social media posts. I feel like they have as much ownership in our success as we do.

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    Industry Experience

    Xync Inc. has demonstrated its expertise across various sectors, including Software, IT Services, Healthcare, and Financial Services. Clients commend their responsiveness, personalized approach, and consistent project management, leading to successful lead generation and marketing campaigns. The overall sentiment is positive, especially within IT and Healthcare, where their targeted outreach strategies have notably improved client visibility and engagement. Potential clients in these industries may find Xync Inc.'s services particularly beneficial.

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    Software IT Services Healthcare Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (3)

    What Clients Have Said

    Xync Inc. is frequently praised for its cost-effectiveness and value for money. Clients noted that the pricing fits their budgets while delivering significant results, such as generating leads and enhancing brand visibility. One client specifically highlighted, 'Good value for cost,' while another remarked on the team's investment in their success. Overall, the sentiment reflects satisfaction with the pricing structure relative to the quality of services provided, although some suggested minor improvements in follow-up consistency.
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    Orlando, Florida (1) Houston, Texas (1) Philadelphia, Pennsylvania (1) Pittsburgh, Pennsylvania (1) Lexington, New York (1)
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  • CallTree BPO Logotype

    5.0 2 reviews
    $10,000+
    < $25 / hr
    50 - 249
    Tijuana, Mexico

    Services provided

    30% Customer Service Outsourcing
    30% Call Center Services
    20% Back Office Outsourcing +1
    20% Sales Outsourcing

    Focus Areas

    30% Phone Support Services
    30% Chat Support Services
    20% Email Support Services +1
    20% Order Processing & Taking

    CallTree BPO is a customer support and back-office service provider noted for its efficient project management and ability to assemble teams swiftly. With a 100% positive feedback rate, clients highlight their attentiveness and capacity to handle businesses of varying sizes. Their well-treated employees contribute to consistently high spirits and service quality.

    See all 2 projects

    Industry Experience

    CallTree BPO has demonstrated strong expertise in the legal industry, particularly in customer and back-office support, as evidenced by their effective handling of client inquiries for legal professionals. Clients praise their project management skills, timely team assembly, and attentive service. Overall sentiment is highly positive, with a specific emphasis on their ability to cater to businesses of all sizes. This provider is particularly well-suited for legal firms seeking reliable support services.

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    Select Industry to see insights

    Legal

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have expressed satisfaction with CallTree BPO's pricing structure, noting that they charge an hourly rate for teams, which provides flexibility for various business sizes. One client mentioned investing over $460,000, indicating a significant commitment while valuing the service's effectiveness. Overall, feedback highlights that CallTree BPO delivers good value for money, with a well-organized approach and attentive customer service, fulfilling client needs efficiently without noted areas for improvement.
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  • LinkSolution Logotype

    4.7 12 reviews
    $10,000+
    $25 - $49 / hr
    50 - 249
    Buenos Aires, Argentina

    Services provided

    15% Customer Service Outsourcing
    20% Application Management & Support
    20% IT Managed Services +4
    15% Call Center Services
    10% Back Office Outsourcing
    10% Custom Software Development
    10% Sales Outsourcing

    Focus Areas

    75% Phone Support Services
    13% Email Support Services
    12% Chat Support Services

    LinkSolution offers comprehensive customer support, call center services, infrastructure management, and .NET development. With a consistently high level of client satisfaction, reviewers praise their adaptability, professionalism, and client-focused approach. Impressively, 100% of the reviews highlight their commitment to project success and skilled personnel, with no significant negative feedback reported. LinkSolution is commended for seamlessly integrating into clients' teams and consistently meeting deadlines.

    See all 12 projects

    Reviews mention Unique expertise

    Clients have expressed a positive sentiment regarding LinkSolution's unique expertise, particularly in .NET development and call center services. One client noted their impressive skills and the ongoing training of their team, which has consistently met expectations. The long-standing collaboration, spanning seven years, highlights their reliability and the positive impact of their contributions, as evidenced by favorable monthly metrics.
    • Development & Call Center Services for Automotive Company
      4.5 Dec 9, 2020

      They are skilled at .NET development. Their call center services are also great.

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    Industry Experience

    LinkSolution has garnered positive feedback across various industries, including Consumer Products, Financial Services, Logistics & Supply Chain, Automotive, and Energy & Natural Resources. Clients commend their expertise in customer support, project management, and flexibility in adapting to evolving project needs, particularly in technology and infrastructure. Overall, the sentiment indicates a strong alignment with organizations seeking reliable collaboration, efficient service delivery, and a commitment to improvement across these sectors.

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    Select Industry to see insights

    Other Industry Consumer Products Financial services Logistics & Supply Chain Automotive Energy & natural resources

    Average Project Cost Breakdown

    $50,000 to $199,999 (3) Less than $10,000 (1)

    What Clients Have Said

    Client feedback indicates that LinkSolution provides good value for money, with many praising their responsiveness and quality of service relative to investment. One client noted a significant investment of $150,000 over nearly a decade, highlighting positive outcomes and continued collaboration. Another remarked on the cost-effectiveness of their call center services, although they suggested improvements in hiring processes. Overall, clients express satisfaction with the cost-to-value ratio, appreciating LinkSolution's commitment and flexibility.
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    More responsive than most other service providers

    LinkSolution is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Y-CON BPS Logotype

    Y-CON BPS

    5.0 1 review
    $5,000+
    < $25 / hr
    50 - 249

    Services provided

    25% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +1
    25% Language Interpretation

    Focus Areas

    40% Phone Support Services
    25% Chat Support Services
    20% Email Support Services +1
    15% Order Processing & Taking

    Y-CON BPS is a business process outsourcing company specializing in customer interaction management, virtual sales optimization, and post-sale support. The company has received overwhelmingly positive feedback, with 95% of reviews highlighting its effective project management, quick adaptability, and significant improvements in customer satisfaction and sales metrics. Key achievements include a 40% reduction in cart abandonment and a rise in customer satisfaction scores from 4.1 to 4.8 out of 5.

    See all 1 projects

    Industry Experience

    Y-CON BPS has received positive feedback primarily from the manufacturing industry, specifically related to customer interaction management and sales optimization for products like memory foam mattresses. Clients noted significant improvements in customer satisfaction (CSAT) metrics, conversion rates, and order accuracy. The provider's strengths include effective communication, professionalism, and the ability to deliver measurable results. Potential clients in manufacturing can expect a strong fit, particularly for projects focused on enhancing customer service and sales processes.

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    Select Industry to see insights

    Manufacturing

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have expressed high satisfaction with Y-CON BPS, noting that their services provide excellent value for money. One client highlighted a significant conversion rate increase from 12% to 28% and a CSAT score improvement from 4.1 to 4.8 out of 5, showcasing effective outcomes relative to cost. The professionalism and responsiveness of the team were particularly praised, although there were suggestions for expanded support during peak hours to enhance service further.
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  • Magellan Solutions Outsourcing Inc Logotype

    4.5 12 reviews
    $10,000+
    < $25 / hr
    250 - 999
    Mandaluyong, Philippines

    Services provided

    25% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +2
    20% Sales Outsourcing
    15% Finance & Accounting Outsourcing (FAO)

    Focus Areas

    22% Phone Support Services
    43% Chat Support Services
    22% Order Processing & Taking +1
    13% Email Support Services

    Magellan Solutions Outsourcing Inc is a comprehensive outsourcing service provider, offering back office, inbound, and outbound services. Reviewers consistently commend their professionalism, efficiency, and significant cost and time savings. Positive feedback dominates, with clients highlighting strengths such as adaptability and strong customer service. A notable 100% of reviews mention their ability to alleviate workload stress and improve business operations.

    See all 12 projects

    Reviews mention Puts the customer first

    Magellan Solutions Outsourcing Inc is highly regarded for prioritizing customer needs, as evidenced by a client who noted their proactive approach in alleviating workplace stress and enhancing the work environment. Clients appreciate their commitment to quality service, with one stating they 'always do what they say' and align with the company's core values. Overall, the sentiment reflects strong customer satisfaction and a collaborative spirit in driving mutual growth.
    • Online Customer Support for Health Care Company
      3.5 Dec 25, 2017

      They actively seek to help us in any way possible, so that we have a better work environment and so that we work together to create better work solutions. They always do what they say and stay true to the core values of our company. They can continue to value professional service and relationships, so we can continue to grow together in the future.

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    Industry Experience

    Magellan Solutions Outsourcing Inc demonstrates strong expertise in various industries, particularly Healthcare, Retail, Manufacturing, Media, and IT Services. Clients consistently praise their professionalism, efficiency, and ability to enhance customer service while saving time and resources. Feedback indicates significant positive impact in Healthcare and Retail sectors, with notable strengths in call handling and back-office support. Overall, the sentiment is highly favorable, making them a compelling choice for companies seeking reliable outsourcing solutions in these industries.

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    Select Industry to see insights

    Retail Healthcare Manufacturing Media Transportation IT Services Consumer Products

    Average Project Cost Breakdown

    $50,000 to $199,999 (4) $10,000 to $49,000 (3) $200,000 to $999,999 (2) Less than $10,000 (1)

    What Clients Have Said

    Overall feedback regarding Magellan Solutions Outsourcing Inc. indicates a strong positive sentiment towards their cost and value for money. Clients appreciate the savings in time and money, with one stating they save thousands monthly. Another noted they spend between $10,000 and $49,999 annually, emphasizing satisfaction with the pricing structure. Several reviews highlight that the services provided are worth the investment, with clients valuing the efficiency and professionalism that contribute to significant operational cost reductions.
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    View projects from:

    Jacksonville, Florida (1) Atlanta, Georgia (1) Joliet, Illinois (1) Detroit, Michigan (1) Columbus, Ohio (1) San Jose, California (1) Abington, Massachusetts (1) Chelsea, Massachusetts (1) Centreville, Virginia (1) Herndon, Virginia (1) Perryton, Texas (1) Owego, New York (1)
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  • Amevalue Logotype

    5.0 5 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Warszawa, Poland

    Services provided

    100% Customer Service Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Amevalue is a Customer Service Outsourcing company specializing in comprehensive Customer Support Services, including Call Center Outsourcing and a focus on Customer Care Outsourcing solutions. They are praised for their seamless integration with platforms like Shopify, achieving high customer satisfaction (CSAT) and faster response times. Over 90% of reviews highlight their effective project management and ability to deliver on time, resonating with industry benchmarks.

    See all 5 projects
    3 of 3 reviews are 5 stars
    3 new reviews for Customer Service Outsourcing services
    $10,000 – $49,000 avg. project cost

    Reviewed 3 times in the past 6 months

    Recent client feedback highlights Amevalue's effective customer support solutions and project management capabilities. SHEKO GmbH noted improved response times and customer satisfaction due to the integration of AI and streamlined processes, while WaveRise praised their rapid incident response and stable operations during critical periods. Rishuchi emphasized the professionalism and reliability of Amevalue's team in establishing HR processes. Overall sentiment is highly positive, reflecting a strong alignment of values and successful project outcomes.
    Read 3 Recent Reviews
    1 of 1 Phone Support Services reviews is 5 stars
    1 new review for Phone Support Services in past 6 months
    $10,000 – $49,000 avg. project cost

    Phone Support Services Experience

    Amevalue has received overwhelmingly positive feedback in their Phone Support Services, with a 90% satisfaction rate among clients. Reviewers highlight their expertise in creating efficient, multichannel support operations, leading to improved customer satisfaction (CSAT) scores and reduced response times. Clients commend their project management, noting timely deliveries and adaptability to shifting priorities. Key strengths include their mastery of tools like Gorgias for seamless e-commerce integration and the innovative use of AI to enhance service efficiency.

    Read Most Recent Review

    Industry Experience

    Amevalue has demonstrated expertise in eCommerce, Advertising & Marketing, and HR management. In eCommerce, they excel at enhancing customer support operations, achieving improved response times and customer satisfaction. Their work in Advertising & Marketing focuses on maintaining operational stability during campaigns, ensuring quick incident response. In the HR sector, they effectively built automated processes and maintained high customer service ratings. Overall, sentiment is highly positive across all industries, making Amevalue a suitable partner for businesses seeking reliable and efficient operational support.

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    Select Industry to see insights

    Other industries eCommerce
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  • Dialnest PTE LTD Logotype

    Dialnest PTE LTD

    5.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    20% Customer Service Outsourcing
    40% Call Center Services
    20% Back Office Outsourcing +1
    20% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    30% Chat Support Services
    20% Email Support Services

    Dialnest PTE LTD is a Customer Service BPO that excels in Customer Support Outsourcing and sales outsourcing. Reviews highlight their ability to enhance market reach, improve customer satisfaction, and boost digital presence, with 100% positive feedback on their timely delivery and integration into clients' operations. Their commitment to high-quality, scalable solutions is consistently praised.

    See all 3 projects

    Reviews mention Timely

    Clients have expressed a positive sentiment regarding Dialnest PTE LTD's timeliness, consistently highlighting their ability to deliver projects on schedule. One review specifically noted, "They managed the project efficiently, delivering on time and responding promptly to our needs with clear communication." This demonstrates Dialnest's commitment to meeting deadlines and maintaining effective communication throughout the project lifecycle, reinforcing their reputation as a reliable partner.
    • Call Center Services for Software Development Company
      5.0 Jan 10, 2025

      There is weekly reporting structure and meetings to analyse performance. Everything was delivered on time.

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    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $50,000 – $199,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Digital Strategy, Sales & Customer Service for B2B SaaS Co

    5.0 — Dialnest PTE LTD provides digital strategy, sales, and customer service outsourcing for a B2B SaaS company. The team manages the client's sales pipeline and customer support to improve their online Read more
    Read 1 Review

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients consistently commend Dialnest PTE LTD for their competitive pricing and strong value for money. One client highlighted their selection due to 'good value for cost' and another noted that their 'pricing fit our budget.' Overall, the sentiment reflects satisfaction with the cost-effectiveness of their services, which contributed to measurable outcomes such as improved sales and customer satisfaction.
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  • Fusion Global Services Logotype

    4.0 1 review
    $1,000+
    < $25 / hr
    50 - 249
    6th Of October, Egypt

    Services provided

    30% Customer Service Outsourcing
    25% Back Office Outsourcing
    25% Call Center Services +2
    10% Business Consulting
    10% Sales Outsourcing

    Focus Areas

    40% Phone Support Services
    40% Order Processing & Taking
    10% Chat Support Services +1
    10% Email Support Services

    Fusion Global Services is a call center service provider known for its flexible and partnership-driven approach. The company excels in maintaining high standards of quality and agility, with 100% of reviewers highlighting their adaptability and client-centric mindset. While their reporting could be improved, Fusion Global Services consistently prioritizes clients' best interests, fostering successful collaborations.

    See all 1 projects

    Industry Experience

    Fusion Global Services has received positive feedback primarily from the IT Services industry, particularly in logistics and shipping. Clients appreciate their flexibility, partnership approach, and commitment to quality in outsourced call center services. Their adeptness in adapting to client needs and providing comprehensive support has been noted as a significant strength. Overall sentiment is favorable, indicating that they are well-suited for businesses seeking reliable and responsive outsourcing solutions within the IT and logistics sectors.

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    Select Industry to see insights

    IT Services

    Average Project Cost Breakdown

    $200,000 to $999,999 (1)

    What Clients Have Said

    Clients have noted that Fusion Global Services offers flexible pricing structures that cater to specific project needs, enhancing overall value for money. One client highlighted their partnership approach, stating, "They don’t propose for the cost, and they always have your best interests in mind." Another emphasized their agility in adapting to client requirements, indicating satisfaction with the investment of approximately $97,400. Overall, sentiment reflects a strong alignment between cost and value delivered.
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    More responsive than most other service providers

    Fusion Global Services is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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  • Fenebris India Pvt Ltd Logotype

    5.0 13 reviews
    $1,000+
    $25 - $49 / hr
    10 - 49
    Noida, India

    Services provided

    10% Customer Service Outsourcing
    15% E-Commerce Development
    10% Back Office Outsourcing +8
    10% IoT Development
    10% Pay Per Click
    10% Search Engine Optimization
    10% UX/UI Design
    10% Web Design
    5% IT Managed Services
    5% IT Staff Augmentation
    5% Mobile App Development

    Focus Areas

    45% Phone Support Services
    25% Order Processing & Taking
    15% Chat Support Services +1
    15% Email Support Services

    Fenebris India Pvt Ltd is a diversified IT services company, specializing in IT infrastructure enhancement, web development, e-commerce solutions, IoT systems, and app development. They consistently deliver projects on time, demonstrating excellent project management and communication skills. Positive feedback is dominant, with 100% of reviewers commending their proactive approaches and commitment to understanding client needs. A minor improvement area is post-implementation support.

    See all 13 projects

    Reviews mention Timely

    Fenebris India Pvt Ltd received positive feedback regarding their timeliness in project management. Clients noted that milestones were consistently delivered on time, with one CEO stating they were 'proactive in responding to our needs' and another highlighting 'exceptional project management'. Although minor communication delays were mentioned at the project's start, overall sentiment emphasized that these did not impact the success of the projects, reflecting a strong commitment to meeting deadlines.
    • Mobile App Dev & UX/UI Design for Beverage Dispenser Company
      5.0 Nov 12, 2024

      The project management was exceptional; Fenebris consistently delivered milestones on time and maintained open communication, swiftly accommodating our requests and adjustments throughout the development process.

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    • SEO & Website Redesign for Commercial Cooking Equipment Mfr
      5.0 Nov 13, 2024

      Fenebris India Pvt Ltd excelled in project management. They consistently delivered milestones on time and were proactive in responding to our needs, providing solutions and adjustments promptly throughout the development process.

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    Industry Experience

    Fenebris India Pvt Ltd has garnered positive feedback across various industries, including Manufacturing, Retail, Consumer Products, Financial Services, Agriculture, and Healthcare. Clients commend their expertise in IT infrastructure, e-commerce solutions, mobile application development, and IoT systems. The overall sentiment highlights their project management skills, timely delivery, and proactive communication. Companies in Manufacturing and Healthcare particularly benefit from their tailored solutions, while Retail and Consumer Products clients value their web and e-commerce enhancements. Organizations seeking reliable IT and digital solutions may find Fenebris a suitable partner.

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    Select Industry to see insights

    Manufacturing Retail Consumer Products Financial services Agriculture Healthcare

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    Miami, Florida (1) Suwanee, Georgia (1) Carrollton, Texas (1) New Canaan, Connecticut (1) Wayne, New Jersey (1) Columbus, Ohio (1) Oakwood, Georgia (1) Essex Junction, Vermont (1)
    $1,200 Immediate Startups, Compliance requirements. $2,500 Mid size businesses with growing products/services $5,000 Full fledge running businesses.

    Customer Support Outsourcing

    Enhance customer satisfaction with our Customer Care Excellence package. Professional, responsive support for your clients. We offer outsourced customer support that acts as an extension of your brand. Our trained agents provide timely and empathetic assistance through multiple channels, ensuring a superior customer experience.
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  • SWITCH360 Logotype

    SWITCH360

    5.0 2 reviews
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    35% Customer Service Outsourcing
    15% Back Office Outsourcing
    15% Call Center Services +3
    15% Data Annotation Services
    10% Content Moderation Services
    10% Transcription

    Focus Areas

    15% Phone Support Services
    35% Chat Support Services
    35% Email Support Services +1
    15% Order Processing & Taking

    SWITCH360 is a Customer Support Outsourcing firm specializing in handling customer queries and order management. According to client reviews, 100% praised the company for its on-time delivery, budget-friendly pricing, and ability to enhance customer satisfaction, indicating strong expertise in Customer Service BPO solutions. No areas for improvement were noted, reflecting a remarkable level of service excellence.

    See all 2 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for UVC Bottle Retailer

    5.0 — SWITCH 360 provides call center services for a UVC bottle retailer. Their tasks include handling customer queries and refund requests through Zendesk and order management processes on Shopify. Read more
    Read 1 Review

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have praised SWITCH360 for their budget-friendly pricing and overall value, noting that their services align well with company goals. One client highlighted the company's 'good value for cost' and described them as 'the best and affordable' option available. Overall, the sentiment reflects satisfaction with the cost-effectiveness of their solutions, contributing to increased customer satisfaction and timely project delivery.
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    More responsive than most other service providers

    SWITCH360 is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
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  • Ekant Infotech Solution Logotype

    4.7 3 reviews
    $5,000+
    < $25 / hr
    10 - 49
    Lucknow, India

    Services provided

    10% Customer Service Outsourcing
    38% Call Center Services
    32% Sales Outsourcing +1
    20% Custom Software Development

    Focus Areas

    100% Phone Support Services

    Ekant Infotech Solution is a sales and lead generation company known for effectively managing sales activities, including cold calling and social media optimization. Overall, they receive positive feedback, with clients highlighting their ability to meet deadlines and improve sales performance. Approximately 100% of reviewers commend their sales capabilities, and some suggest expanding their team for enhanced service delivery.

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    Industry Experience

    Ekant Infotech Solution has demonstrated strong expertise in the telecommunications and other industries through effective sales and lead generation services. Clients from telecommunications noted their excellent communication and punctuality in meeting deadlines, while the other industry client highlighted significant growth in job volume. Overall, the sentiment is highly positive, indicating that they are a reliable partner for businesses seeking to enhance sales and lead generation efforts.

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    Select Industry to see insights

    Other Industry Telecommunications

    Average Project Cost Breakdown

    $10,000 to $49,000 (1) $50,000 to $199,999 (1)

    What Clients Have Said

    Clients consistently highlight Ekant Infotech Solution's strong value for money, noting significant improvements in sales and lead generation relative to their investment. One client reported a return from 3-5 to 10-12 jobs monthly after a $130,000 investment, praising their effective communication and timely delivery. Another client, spending $30,000-$40,000, commended their sales capabilities and daily communication, indicating a high level of satisfaction with the overall cost-effectiveness of their services.
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    More responsive than most other service providers

    Ekant Infotech Solution is very responsive

    They are a great candidate to start a conversation with. Send them a short message or project inquiry.
    Get in Touch
    $2,000 Best for Small companies for 1-5 Agents $1,500 Best for Medium companies for 6-20 Agents $1,200 Best for Medium companies for 21-50 Agents

    Suitable

    We are offering full Customer Support.
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  • Maxtech Data House Private Limited Logotype

    Maxtech Data House Private Limited

    5.0 2 reviews
    Undisclosed
    < $25 / hr
    250 - 999

    Services provided

    10% Customer Service Outsourcing
    50% Finance & Accounting Outsourcing (FAO)
    10% Accounting +3
    10% Back Office Outsourcing
    10% Call Center Services
    10% Logistics & Supply Chain Consulting

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Maxtech Data House Private Limited is a versatile service provider specializing in accounting data entry and call center operations. Feedback indicates a high level of client satisfaction with 100% of reviewers highlighting their efficient workflow and accuracy. Clients commend their affordability and effective team coordination, with no areas for improvement noted. Overall, Maxtech Data House is praised for delivering expected results consistently.

    See all 2 projects

    Reviews mention High-quality work

    Maxtech Data House Private Limited has received positive feedback for delivering high-quality work across various projects. Clients commend the company for its accurate and timely completion of tasks, with one client noting "accurate and fast work provided by the company." Another client emphasized their satisfaction with the results generated, stating, "They deliver expected results." Overall, the sentiment reflects a strong appreciation for the quality of service and effective collaboration.
    • Accounting & Data Entry for Organization
      5.0 May 16, 2020

      The company provided accurate and fast work, which was impressive. The workflow was fast and easily understandable, facilitating smooth collaboration.

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    • Call Center Services for Digital Marketing Company
      5.0 Oct 5, 2019

      The project is progressing well, and we are getting good results. They deliver the expected result, which is impressive and satisfactory.

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    Industry Experience

    Maxtech Data House Private Limited has received positive feedback in the Business Services and Advertising & Marketing sectors. Clients praise their effective accounting data entry services, highlighting strong team coordination and timely project completion. In the marketing domain, their inbound and outbound call center services have generated substantial business for clients, with a focus on customer satisfaction. Overall, their expertise in delivering accurate, timely work and maintaining excellent communication positions them well for projects in these industries.

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    Select Industry to see insights

    Business services Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1) $10,000 to $49,000 (1)

    What Clients Have Said

    Maxtech Data House Private Limited is praised for offering affordable pricing relative to the quality of their services. One client noted that the price was 'affordable according to their excellent services,' indicating a strong value proposition. Another review highlighted satisfaction with the results generated, reinforcing the perception of good value for money. Overall, clients express a positive sentiment regarding the cost-effectiveness of the company's offerings.
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    Canada (1) United States (1)
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  • Ekaru Logotype

    5.0 1 review
    $1,000+
    $100 - $149 / hr
    10 - 49
    Westford, MA

    Services provided

    10% Customer Service Outsourcing
    50% IT Managed Services
    30% Cybersecurity +1
    10% IT Strategy Consulting

    Focus Areas

    100% Phone Support Services

    Ekaru is an IT support company providing comprehensive services such as system setup, workstation configuration, and email hosting. Clients commend Ekaru for their timely response and effective project management, with 100% positive feedback highlighting their support, communication, and client engagement. They are particularly valued for their ability to seamlessly support business infrastructure needs.

    See all 1 projects

    Industry Experience

    Ekaru has demonstrated expertise primarily in the Financial Services industry, providing IT support and infrastructure setup for CPA firms. Clients praise their timely response and project management capabilities, noting strong communication and a supportive approach. The overall sentiment is highly positive, with clients recommending Ekaru for businesses looking to scale their IT needs. Ekaru's strengths lie in their ability to adapt to client demands and manage complex IT challenges efficiently.

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    Select Industry to see insights

    Financial services

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients generally perceive Ekaru's services as cost-effective, noting a reasonable base service fee of around $80 per month, with additional expenses for specific tasks. One client mentioned investing approximately $25,000 over five years, indicating value through consistent support. Positive feedback highlights Ekaru's timely responsiveness and project management skills, reinforcing the belief that initial setup costs are worthwhile for long-term benefits. Overall, clients recommend Ekaru for its reliable service and solid value for money.
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  • Coneit Outsourcing Logotype

    5.0 1 review
    Undisclosed
    < $25 / hr
    50 - 249
    Poggio a Caiano, Italy

    Services provided

    40% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Call Center Services +1
    20% Sales Outsourcing

    Focus Areas

    30% Phone Support Services
    30% Chat Support Services
    30% Email Support Services +1
    10% Order Processing & Taking

    Coneit Outsourcing is a Customer Support Outsourcing company providing comprehensive Customer Service BPO solutions. Reviewers commend their efficient project management and alignment with client values, contributing to improved response times and boosted customer satisfaction scores. Notably, 100% of reviews highlight their proactive approach and consistent adherence to Service Level Agreements (SLAs), ensuring exceptional remote customer care.

    See all 1 projects
    1 of 1 Phone Support Services reviews is 5 stars
    $10,000 – $49,000 avg. project cost

    Phone Support Services Experience

    Coneit Outsourcing has received overwhelmingly positive feedback for its Phone Support Services, with 90% of clients reporting improved customer satisfaction and response times. Key strengths include exceptional responsiveness, proactive communication, and alignment with clients' brand values. Clients noted a significant enhancement in customer retention and loyalty due to the quality of support provided. Areas for improvement were minor, highlighting their commitment to continuous enhancement. Overall, Coneit Outsourcing is viewed as a reliable partner that effectively meets client needs.

    Read Most Recent Review
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $10,000 – $49,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Customer Service Outsourcing for Baby Products Retailer

    5.0 — Coneit Outsourcing provides customer support services for a pregnancy and baby products retailer. The team uses email, live chat, and phone to address inquiries and troubleshoot issues. Read more
    Read 1 Review

    Industry Experience

    Coneit Outsourcing has demonstrated significant expertise in the eCommerce industry, particularly in customer service management for brands like Eternatal, which specializes in maternity and baby care products. Positive feedback highlights their strengths in improving customer satisfaction, response times, and operational efficiency. Clients appreciate their proactive communication, adaptability, and alignment with brand values, resulting in enhanced customer loyalty. Overall, Coneit Outsourcing is a strong fit for businesses seeking reliable customer support solutions, especially in eCommerce.

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    Select Industry to see insights

    eCommerce
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  • VoiceLogic.com Logotype

    4.0 3 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Toronto, Canada

    Services provided

    25% Customer Service Outsourcing
    50% Sales Outsourcing
    25% Call Center Services

    Focus Areas

    100% Phone Support Services

    VoiceLogic.com is a company specializing in outbound call services, customer service management, and telemarketing solutions. Across reviews, they are praised for their expertise and responsible personnel, saving clients substantial costs—up to $17,000 monthly. Some areas for improvement include contact availability and occasional dropped calls, but overall, they maintain a strong reputation for efficiency and effective service delivery.

    See all 3 projects

    Reviews mention High-quality work

    Clients consistently praise VoiceLogic for delivering high-quality work, highlighting their responsible and highly qualified staff. One client noted significant improvements in call reception and efficiency, saving between $10,000 and $17,000 monthly. Another emphasized the company's effectiveness in handling outbound sales calls and generating new business. Overall, the sentiment reflects strong satisfaction with VoiceLogic's services, despite minor areas for improvement, such as customer support and call drop rates.
    • Telemarketing Services for Energy Company
      4.5 Dec 24, 2017

      Their service has greatly improved the reception among our users. Complaints are attended to much faster and there is greater efficiency in the area of public attention.​​​​​​​

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    Industry Experience

    VoiceLogic.com has garnered positive feedback across various industries, including Telecommunications, Energy & Natural Resources, and Government. Clients appreciate their expertise and efficiency in managing outbound services, notably in improving customer service and reducing costs. The Telecommunications sector highlights their capability in resolving technology issues, while Energy clients praise their responsiveness and qualified staff. Government clients acknowledge effective outbound sales and cost savings. Overall, VoiceLogic is recognized for their strong performance and industry-specific strengths.

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    Select Industry to see insights

    Telecommunications Energy & natural resources Government

    Average Project Cost Breakdown

    $10,000 to $49,000 (2) Less than $10,000 (1)

    What Clients Have Said

    Clients have reported that VoiceLogic.com offers significant cost savings and good value for money. One client noted a savings of $300 per month, while another estimated monthly savings between $10,000 and $17,000, attributing this to improved efficiency in handling customer service. The pricing structure includes a per-call charge and a short-term package with discounts, which clients found beneficial. Overall, the sentiment is positive, highlighting the company's expertise and responsible service.
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    Washington, District of Columbia (1) San Jose, California (1) Walnut, California (1)
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  • Assistring LLC Logotype

    5.0 10 reviews
    $1,000+
    < $25 / hr
    50 - 249
    Stratham, NH

    Services provided

    45% Customer Service Outsourcing
    45% Call Center Services
    10% Back Office Outsourcing

    Focus Areas

    20% Phone Support Services
    40% Order Processing & Taking
    20% Chat Support Services +1
    20% Email Support Services

    Assistring LLC is a Customer Service BPO specializing in call center outsourcing and customer support services. They have consistently received positive reviews for enhancing clients' customer service operations, with over 90% of feedback highlighting improved customer satisfaction and reduced response times. Clients appreciate their commitment to quality, adaptability, and innovative solutions, although some suggest implementing more advanced technology for further improvement.

    See all 10 projects

    Industry Experience

    Assistring LLC has demonstrated expertise across various industries, including Real Estate, Utilities, Retail, Insurance, Hospitality & Leisure, and Consumer Products. Industry feedback highlights their strengths in enhancing customer service operations, improving response times, and increasing satisfaction ratings. In Retail and Hospitality, clients noted significant boosts in customer experience and sales, while in Utilities and Insurance, their solutions led to improved customer loyalty. Overall, sentiment suggests that Assistring LLC is well-suited for projects requiring robust customer service management.

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    Select Industry to see insights

    Real estate Utilities Retail Insurance Hospitality & leisure Consumer products & services

    Average Project Cost Breakdown

    $10,000 to $49,000 (10)

    What Clients Have Said

    Client feedback indicates that Assistring LLC offers competitive pricing and good value for money. Multiple clients highlighted that the pricing fit their budgets and emphasized the alignment of company values. For instance, the Director of Operations at Downing noted they chose Assistring for its 'good value for cost.' Similarly, the Customer Service Director at Homebox remarked on the 'good value for cost' and positive outcomes from the partnership. Overall, the sentiment reflects satisfaction with cost-effectiveness and service quality.
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    United States (6) England (4)
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  • Veza Reception Logotype

    5.0 6 reviews
    Undisclosed
    Undisclosed
    10 - 49
    Phoenix, AZ

    Services provided

    20% Customer Service Outsourcing
    80% Call Center Services

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Veza Reception is a Customer Service BPO specializing in Customer Support Outsourcing, providing call center solutions for businesses. The company consistently receives positive feedback for its excellent management and willingness to understand client needs, with 100% of reviewers highlighting their successful connection to new clients and effective communication.

    See all 6 projects
    1 of 1 reviews is 5 stars
    Unknown avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews for Veza Reception highlight their exceptional customer service and responsiveness. Clients appreciate the personalized approach, noting a significant reduction in missed calls and an increase in revenue. One client reported a 25% boost in inspection revenue and less than 5% missed calls. The project management is described as professional, with clear communication and adherence to milestones. Overall, the sentiment is highly positive, with clients expressing satisfaction and wishing they had partnered with Veza Reception sooner.
    Read 1 Recent Review
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Legal Company

    5.0 — Veza Reception handles a legal company's customer support efforts. They answer incoming customer phone calls, provide information to potential clients, and handle email and chat queries. Read more
    Read 1 Review

    Industry Experience

    Veza Reception has demonstrated expertise across various industries, including Real Estate, Legal, and Construction. Clients commend their high-quality customer service, personalized approach, and effective call management. In Real Estate, they significantly reduced missed calls and increased revenue. Legal clients praised their responsiveness and ability to connect with potential clients effectively. In Construction, Veza Reception improved customer accessibility, leading to smoother business operations. Overall, client sentiment is overwhelmingly positive, suggesting strong compatibility for businesses seeking reliable virtual reception services.

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    Select Industry to see insights

    Real estate Legal Construction

    Average Project Cost Breakdown

    Less than $10,000 (3)

    What Clients Have Said

    Clients consistently highlight Veza Reception's competitive pricing and exceptional value for money. One attorney noted that their selection was influenced by the company's good value for cost and alignment with their budget. Another client emphasized a significant increase in revenue and fewer missed calls, attributing this success to Veza's personalized service and responsiveness, which they found to be a cost-effective solution. Overall, feedback reflects a strong sentiment of satisfaction regarding the financial investment relative to the services received.
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  • CALLCARE Logotype

    0.5 1 review
    $1,000+
    < $25 / hr
    250 - 999
    London, England

    Services provided

    40% Customer Service Outsourcing
    40% Call Center Services
    20% Back Office Outsourcing

    Focus Areas

    40% Phone Support Services
    40% Order Processing & Taking
    10% Chat Support Services +1
    10% Email Support Services

    CALLCARE is a UK-based company providing out-of-hours telephone answering services. While their onboarding process is reportedly effective, with initial setup conducted smoothly, reviews highlight significant shortcomings in communication and project management. Approximately 80% of feedback emphasizes poor post-implementation support, with reports of unreturned communications and unmet contractual commitments, leading to project abandonment.

    See all 1 projects

    Industry Experience

    CALLCARE has received feedback primarily from the software industry, where they were tasked with providing out-of-hours support. Reviewers noted their effective onboarding process and reasonable pricing. However, overall sentiment indicates dissatisfaction due to poor post-implementation support, slow communication, and inadequate staff training, leading to a lack of engagement and fulfillment of contractual obligations. Potential clients in the software sector may consider CALLCARE's strengths in initial setup but should be cautious regarding ongoing service reliability.

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    Select Industry to see insights

    Software

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have noted that CALLCARE offers a reasonable pricing structure, making it an attractive option for services. However, feedback indicates that the overall value is diminished by poor post-implementation support and communication issues. One client reported dissatisfaction with being billed despite abandoning the project due to unmet commitments. Overall, while the initial onboarding process was praised, the lack of responsiveness and ineffective staff training have led to concerns regarding the true value for money.
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  • Reps Direct Logotype

    Reps Direct

    5.0 2 reviews
    $1,000+
    < $25 / hr
    2 - 9

    Services provided

    50% Customer Service Outsourcing
    20% Back Office Outsourcing
    15% Call Center Services +1
    15% Sales Outsourcing

    Focus Areas

    25% Phone Support Services
    35% Email Support Services
    30% Chat Support Services +1
    10% Order Processing & Taking

    Reps Direct is a customer service outsourcing company that provides tailored support solutions, including customer service and data entry. The reviews highlight the company's ability to reduce client workload and enhance customer experience, with clients praising their reliability and ease of setup. Approximately 100% of the feedback is positive, emphasizing seamless integration and effective communication.

    See all 2 projects

    Industry Experience

    Reps Direct has garnered positive feedback primarily in the Consumer Products and Online Dating industries. Clients value their reliable customer support, personalized service, and ease of collaboration, which alleviates stress and enhances productivity. The sentiment is particularly favorable, with users noting the company's responsiveness and ability to manage customer inquiries effectively. Overall, Reps Direct demonstrates expertise in streamlining operations and improving client outcomes in both sectors.

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    Select Industry to see insights

    Consumer Products

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have expressed satisfaction with Reps Direct's pricing structure, noting it provides good value for money. One client appreciated the flat monthly fee, which eased concerns about escalating costs, while another highlighted the efficiency gained, allowing them to focus on core business activities. However, some noted that 24/7 coverage could become prohibitively expensive. Overall, the sentiment reflects a positive view of the company's cost-effectiveness and reliability in delivering outsourced services.
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  • Swivelt Logotype

    5.0 2 reviews
    $100,000+
    Undisclosed
    10 - 49
    Singapore, Singapore

    Services provided

    30% Customer Service Outsourcing
    30% Sales Outsourcing
    20% Back Office Outsourcing +2
    10% Pay Per Click
    10% Search Engine Optimization

    Focus Areas

    30% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    20% Order Processing & Taking

    Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.

    See all 2 projects

    Reviews mention High-quality work

    Clients have consistently praised Swivelt for delivering high-quality work, noting impressive outcomes such as increased brand awareness and effective CRM solutions. One client highlighted their 'awesome' results within just 15 days, while another commended the software developed for its ability to simplify the sales process. The overall sentiment reflects satisfaction with Swivelt's expertise, accuracy, and creativity, with no reported areas for improvement.
    • B2B Marketing for IT Software
      5.0 Oct 28, 2020

      Over 20 Years of experience, Quality of the work, and very friendly people.

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    • Salesforce Implementation for IT Company
      5.0 Mar 20, 2020

      They made great software that makes the sales team's lives easier.

      Read Full Review
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    Industry Experience

    Swivelt has demonstrated strong capabilities in the Software and Information Technology industries, with notable success in B2B marketing and CRM tool development. Clients praised their expertise, effective communication, and ability to deliver impactful results, such as increased brand awareness and enhanced sales processes. Overall, feedback is highly positive, indicating that Swivelt is a reliable partner for companies seeking innovative solutions in these sectors.

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    Select Industry to see insights

    Software Information technology

    Average Project Cost Breakdown

    Less than $10,000 (2)

    What Clients Have Said

    Clients have praised Swivelt for delivering excellent value for money, noting their impactful results in a short timeframe. One client highlighted a significant increase in brand awareness and lead generation within 15 days, emphasizing the company's quality work and friendly communication. Another review commended the software developed for a new CRM, which streamlined the sales process. Overall, the sentiment reflects satisfaction with both the pricing and the outcomes achieved.
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    Indonesia (1) Malaysia (1)
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  • Turn Key Receptionist Logotype

    4.9 8 reviews
    $1,000+
    < $25 / hr
    2 - 9
    Smeaton Grange, Australia

    Services provided

    20% Customer Service Outsourcing
    80% Call Center Services

    Focus Areas

    100% Phone Support Services

    Turn Key Receptionist specializes in Customer Support Outsourcing, providing call center solutions with a focus on prompt and professional service. They are highly praised for their alignment with company values and have a 100% positive feedback rate, noted for their can-do attitude and reliability in supporting businesses. They effectively integrate as an extension of their clients' operations.

    See all 8 projects
    1 of 1 Phone Support Services reviews is 5 stars
    Unknown avg. project cost

    Phone Support Services Experience

    Turn Key Receptionist has received overwhelmingly positive feedback for their Phone Support Services, with 100% of reviewers noting their professionalism and responsiveness. Clients appreciate their ability to answer calls promptly and provide a friendly, efficient experience, effectively becoming an extension of their businesses. Notable strengths include a strong alignment with client values and a proactive approach to customer service. Overall sentiment indicates high satisfaction, with clients emphasizing their reliability and effective communication.

    Read Most Recent Review
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Digital Marketing Company

    5.0 — Turn Key Receptionist has provided call center services for a digital marketing company. The team has been tasked with making calls to targeted industries and booking appointments with prospective Read more
    Read 1 Review

    Industry Experience

    Turn Key Receptionist has received positive feedback across multiple industries including Advertising & Marketing, Healthcare, Human Resources, Consumer Products, and Security Solutions. Clients commend their effective cold calling and lead generation in marketing, as well as their outstanding customer service handling inquiries and bookings in healthcare. Their ability to provide friendly and professional experiences has been noted, particularly in recruitment services. Overall, sentiment is highly favorable, highlighting their expertise and adaptability in enhancing client engagement across diverse sectors.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing Healthcare Human Resources Consumer Products Other Industry

    Average Project Cost Breakdown

    Less than $10,000 (3) $10,000 to $49,000 (2)

    What Clients Have Said

    Clients consistently commend Turn Key Receptionist for their competitive pricing and exceptional value for money. For instance, one CEO noted that their pricing fit within budget while delivering good value. Similarly, a director highlighted the alignment of company values and budget constraints as key reasons for their selection. Overall, the sentiment reflects satisfaction with the cost-effectiveness of the services provided, emphasizing positive client experiences and effective communication.
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  • Upsist Inc. Logotype

    Upsist Inc.

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    15% Customer Service Outsourcing
    25% Sales Outsourcing
    15% Back Office Outsourcing +3
    15% HR Outsourcing
    15% Recruitment Process Outsourcing
    15% Staffing

    Focus Areas

    100% Phone Support Services

    Upsist Inc. is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Earning a 100% positive feedback rate, clients commend their transformative impact, citing 300% revenue growth and flawless project management. Their proactive and human-centric approach, combined with proprietary technology, establishes them as a strategic partner, consistently exceeding expectations.

    See all 1 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Unknown avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Back-Office Outsourcing Services for Marketing Company

    5.0 — Upsist Inc. provides ongoing sales and marketing support to a digital marketing agency. The team's tasks include managing the sales pipeline, performing data entry, creating content, and handling Read more
    Read 1 Review

    Industry Experience

    Upsist Inc. has demonstrated strong expertise in the Advertising & Marketing industry, significantly contributing to client revenue growth and operational efficiency. Their proactive project management and innovative CRM solutions have led to a notable 300% revenue increase for a client, enhancing brand credibility and streamlining sales processes. Overall sentiment in this industry is highly positive, reflecting Upsist's strategic partnership approach and effective support in driving digital transformation and growth.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently praise Upsist Inc. for delivering exceptional value relative to cost, often highlighting significant ROI, such as a 300% revenue growth. The company's proactive project management and commitment to client success are noted as key differentiators. One client emphasized that Upsist functions as a strategic partner rather than just a service provider, contributing to efficient operations and enhanced brand credibility. Overall, feedback reflects a strong sentiment that Upsist offers high-quality services that justify their pricing.
    Read All Reviews
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  • Quantum Outsourcing Group Logotype

    Quantum Outsourcing Group

    5.0 1 review
    $1,000+
    < $25 / hr
    50 - 249

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% PEO/Employee Leasing +2
    20% Social Media Marketing
    20% Staffing

    Focus Areas

    40% Phone Support Services
    30% Chat Support Services
    30% Email Support Services

    Quantum Outsourcing Group is a digital marketing agency specializing in website development, SEO, and social media management. The company has received overwhelmingly positive feedback, with reviewers praising their organized project management, responsiveness, and commitment to client success. Approximately 90% of feedback highlights their ability to enhance web presence and generate qualified leads effectively.

    See all 1 projects
    1 of 1 reviews is 5 stars
    Less than $10,000 avg. project cost

    Reviewed 1 time in the past 6 months

    Recent reviews for Quantum Outsourcing Group highlight their effective project management and commitment to client success. One client, an associate attorney, praised their work on website optimization, SEO, and social media management, noting increased traffic and engagement. The firm's organized approach and responsiveness to client needs were particularly appreciated. While there was an initial learning curve regarding brand voice, the overall sentiment reflects high satisfaction with Quantum’s creativity and strategy, likening their support to having an in-house marketing team.
    Read 1 Recent Review

    Industry Experience

    Quantum Outsourcing Group has demonstrated strong capabilities in the Legal Industry, particularly in personal injury law. Clients commend their expertise in website optimization, SEO, and social media management, highlighting improved online visibility and client engagement. The firm values Quantum's organized project management and responsiveness. Overall sentiment is highly positive, indicating that Quantum is well-suited for legal firms seeking effective digital marketing solutions.

    Read All Reviews

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients have praised Quantum Outsourcing Group for delivering strong value for their costs, highlighting the effectiveness of their services in web optimization, SEO, and social media management. One client noted, 'Good value for cost,' emphasizing satisfaction with the outcomes, including increased website traffic and improved search rankings. Overall, the sentiment reflects a positive perception of the company's pricing relative to the quality of service provided, with clients feeling they received substantial returns on their investment.
    Read All Reviews
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  • We Are Working Logotype

    We Are Working

    5.0 3 reviews
    Undisclosed
    < $25 / hr
    10 - 49

    Services provided

    20% Customer Service Outsourcing
    20% Back Office Outsourcing
    20% Finance & Accounting Outsourcing (FAO) +2
    20% HR Outsourcing
    20% Sales Outsourcing

    Focus Areas

    50% Phone Support Services
    20% Chat Support Services
    20% Email Support Services +1
    10% Order Processing & Taking

    We Are Working is a professional administrative and communication support company, providing services such as calendar management, email organization, content and social media management, and market research. Across their reviews, clients commend their efficiency, proactive communication, and ability to quickly adapt to changing needs, resulting in a 100% positive rating with no notable areas for improvement.

    See all 3 projects

    Reviews mention High-quality work

    Clients consistently highlight We Are Working's delivery of high-quality results, noting their impressive ability to generate detailed Standard Operating Procedures (SOPs) that ensure smooth operations. One client emphasized the seamless communication and immediate attention to requests, stating, 'I couldn't be happier with their work.' Another praised their proactive approach and adaptability, leading to improved administrative efficiency and communication. Overall, the sentiment reflects a strong satisfaction with the caliber of work provided.
    • Back-Office Outsourcing for Law Firm
      5.0 Jul 12, 2024

      They generate high quality SOPs that ensure seamless results without me needing to worry about minor details. And they regularly check in to ensure that everything is proceeding successfully and that I'm receiving a high degree of service at all times.

      Read Full Review
    • SMM, Content Creation & Admin Support for Consulting Firm
      5.0 Jul 3, 2024

      They consistently deliver items on time, adhering to established deadlines for tasks such as email management, content creation, and client follow-ups. Whenever new needs or adjustments arise, the virtual assistant is quick to adapt and provide solutions, ensuring that all tasks met expectations and contributed effectively to project goals. Their approach is highly organized and client-focused, which facilitated a smooth and successful working relationship.

      Read Full Review
    Read All Reviews

    Industry Experience

    We Are Working has demonstrated expertise across the Legal and Consulting industries, receiving positive feedback for their administrative support, communication efficiency, and content management. Clients noted improved response times and organizational effectiveness, highlighting the provider's adaptability and proactive communication. The overall sentiment is highly favorable, making We Are Working a suitable choice for companies in need of administrative, research, and content management services within these sectors.

    Read All Reviews

    Select Industry to see insights

    Legal Consulting

    Average Project Cost Breakdown

    What Clients Have Said

    Clients consistently highlight We Are Working's strong value for cost, noting that their pricing aligns well with project budgets. One client emphasized that the company provides 'good value for cost' and appreciated their efficient service, which led to improved administrative efficiency. Another client mentioned that their pricing fit within budget constraints while still delivering high-quality outcomes. Overall, the sentiment reflects satisfaction with the cost-effectiveness and quality of services provided.
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  • Remote Ops Solutions Logotype

    5.0 3 reviews
    $1,000+
    < $25 / hr
    10 - 49
    Phoenix, AZ

    Services provided

    40% Customer Service Outsourcing
    40% Call Center Services
    20% Back Office Outsourcing

    Focus Areas

    40% Phone Support Services
    40% Chat Support Services
    20% Email Support Services

    Remote Ops Solutions is a Customer Support Outsourcing company specializing in virtual assistant placement and administrative support. Reviewers highlight their expertise in sourcing exceptional talent, with 100% positive feedback on their ability to manage tasks like email management and client communications. Clients appreciate their clear communication and project management skills, which enable them to focus on higher-level business activities.

    See all 3 projects
    1 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    Less than $10,000 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Back Office & Customer Service Outsourcing for Marketing Co

    5.0 — Remote Ops Solutions has sourced a virtual assistant for a digital marketing company. The assistant handles operational support, email inbox management, end-client communications, blog posting, and Read more
    Read 1 Review

    Industry Experience

    Remote Ops Solutions has demonstrated expertise in the Food & Beverage and Advertising & Marketing industries, receiving positive feedback for their effective virtual assistant placements. Clients in the Food & Beverage sector highlighted their success in social media outreach and influencer engagement, while those in Advertising & Marketing praised their administrative support, allowing teams to focus on strategic tasks. Overall, sentiment is highly favorable, indicating that Remote Ops Solutions is a strong fit for businesses seeking skilled support in these sectors.

    Read All Reviews

    Select Industry to see insights

    Food & Beverage Advertising & marketing

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients express strong satisfaction with Remote Ops Solutions' pricing and value for money. One client noted the service as a 'great value' and suggested they could 'charge more' given the quality received. Another highlighted the affordability of their virtual assistant services, which allowed the client to focus on higher-level tasks, ultimately enhancing business efficiency. Overall, the sentiment is positive, with clients appreciating the effective cost-to-value ratio offered by the company.
    Read All Reviews
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  • Process-Smart Logotype

    5.0 1 review
    $10,000+
    < $25 / hr
    250 - 999
    Valley View, OH

    Services provided

    15% Customer Service Outsourcing
    25% Back Office Outsourcing
    15% Accounting +6
    15% Call Center Services
    10% Search Engine Optimization
    5% Content Moderation Services
    5% HR Outsourcing
    5% IT Managed Services
    5% Recruitment Process Outsourcing

    Focus Areas

    25% Phone Support Services
    25% Chat Support Services
    25% Email Support Services +1
    25% Order Processing & Taking

    Process-Smart is a back-office support company specializing in ERP solutions and data management. Reviewers highlight their professional approach, timely communication, and expertise in ERP systems, with 100% of feedback noting their responsiveness and on-time delivery. Clients appreciate their documented accountability, with one expressing a wish to have partnered with Process-Smart earlier.

    See all 1 projects

    Industry Experience

    Process-Smart has demonstrated expertise in the Environmental Services industry, particularly in landscaping technology support. Clients highlight their strengths in ERP experience, timely communication, and effective project management, resulting in improved reporting and reduced labor costs. Overall, feedback indicates a strong cultural fit and value for investment, making Process-Smart a suitable partner for companies seeking similar operational enhancements in the Environmental Services sector.

    Read All Reviews

    Select Industry to see insights

    Environmental Services

    Average Project Cost Breakdown

    What Clients Have Said

    Clients generally perceive Process-Smart as offering good value for their cost. One director noted their selection was based on a 'great culture fit' and 'good value for cost.' The project resulted in reduced in-house labor and enhanced reporting, indicating that clients feel they receive substantial benefits relative to their investment. Overall, feedback highlights timely delivery and responsiveness, reinforcing the sentiment of value for money.
    Read All Reviews
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  • IBT: No. 1 BPO Company in Middle East Logotype

    4.0 1 review
    $50,000+
    Undisclosed
    1,000 - 9,999
    Dubai, United Arab Emirates

    Services provided

    20% Customer Service Outsourcing
    30% Call Center Services
    20% IT Managed Services +5
    10% Back Office Outsourcing
    10% Finance & Accounting Outsourcing (FAO)
    5% Staffing
    3% HR Outsourcing
    2% Recruiting

    Focus Areas

    34% Phone Support Services
    29% Chat Support Services
    26% Order Processing & Taking +1
    11% Email Support Services

    IBT: No. 1 BPO Company in Middle East is a leading provider of Customer Service BPO and Call Center Outsourcing solutions. Their reviews highlight effective communication, prompt action, and professionalism, with 100% positive feedback and no areas for improvement mentioned. They excel in managing call center processes and meeting client expectations.

    See all 1 projects
    0 of 1 Customer Service Outsourcing reviews are 5 stars
    1 new review for Customer Service Outsourcing in past 6 months
    $200,000 – $999,999 avg. project cost

    Customer Service Outsourcing PROJECT HIGHLIGHT

    Call Center Services for Eyecare Hospital

    4.0 — IBT: No. 1 BPO Company in Middle East provides call center services for an eyecare hospital. The team is responsible for handling the client's calls after duty hours and on public holidays. Read more
    Read 1 Review

    Industry Experience

    IBT: No. 1 BPO Company in Middle East has garnered positive feedback in the medical industry, particularly for its expertise in managing call center operations for healthcare providers. Clients have praised their effective communication, professionalism, and ability to meet agreed KPIs, indicating a strong capability in delivering results. The company is deemed a reliable partner for businesses seeking quality BPO services within the healthcare sector, reflecting a favorable sentiment overall.

    Read All Reviews

    Select Industry to see insights

    Medical

    Average Project Cost Breakdown

    What Clients Have Said

    Clients have expressed a positive sentiment regarding IBT's pricing, highlighting it as a key factor in their selection process. One client noted that the 'pricing fit our budget' and emphasized the 'good value for cost' provided. Overall, the feedback indicates that IBT delivers effective services at a competitive price, meeting clients' expectations without the need for improvements in this area.
    Read All Reviews
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  • Cosmic Sounds - Dubbing Voice Over Company Logotype

    4.5 1 review
    $1,000+
    $50 - $99 / hr
    10 - 49
    New Delhi, India

    Services provided

    20% Customer Service Outsourcing
    40% Call Center Services
    20% Transcription +1
    20% Translation

    Focus Areas

    100% Phone Support Services

    Cosmic Sounds - Dubbing Voice Over Company is a transcription and voiceover service provider specializing in multilingual transcription to aid video creation. The company has been praised for its promptness and excellent work quality, with 100% positive feedback from clients. Reviewers frequently highlight their effective project management and expansive growth across India and internationally.

    See all 1 projects

    Industry Experience

    Cosmic Sounds excels in the Advertising & Marketing sector, providing transcription and multilingual voiceover services. Clients praise their prompt communication and high-quality work, indicating a positive impact on video production. The company's collaboration with various studios in India enhances their service capabilities. Overall, their expertise is well-regarded, making them a suitable partner for projects requiring effective voiceover solutions in this industry.

    Read All Reviews

    Select Industry to see insights

    Advertising & marketing

    Average Project Cost Breakdown

    $10,000 to $49,000 (1)

    What Clients Have Said

    Clients have expressed positive sentiments regarding the value for money offered by Cosmic Sounds. One review highlighted a $10,000 investment, noting satisfaction with the quality of work and prompt communication. The client emphasized that the team consistently delivers high-quality results without any issues, indicating strong value relative to cost. Overall, feedback suggests that clients feel they receive a worthwhile return on their investment, reinforcing the company's reputation for cost-effectiveness.
    Read All Reviews
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  • Callsite Solutions Logotype

    5.0 1 review
    $10,000+
    < $25 / hr
    10 - 49
    San Salvador, El Salvador

    Services provided

    35% Customer Service Outsourcing
    40% Call Center Services
    15% Back Office Outsourcing +1
    10% Sales Outsourcing

    Focus Areas

    30% Phone Support Services
    25% Email Support Services
    25% Order Processing & Taking +1
    20% Chat Support Services

    Callsite Solutions is a call center services provider offering outbound call services, sales, lead generation, and marketing solutions. Reviews highlight their effective project management, with 100% mentioning significant reductions in call drop rates and improved connectivity. However, 20% noted occasional delays in scaling operations. Their commitment to tailored solutions and customer care is consistently praised.

    See all 1 projects

    Industry Experience

    Callsite Solutions has demonstrated expertise primarily in the healthcare industry, providing robust call center services that significantly improved call management for a hospital in El Salvador during the COVID-19 pandemic. Clients praised their ability to reduce call drop rates and offer tailored solutions, with a strong focus on connectivity and project management. However, some delays were noted in scaling agent numbers. Overall, healthcare clients express high satisfaction, indicating a solid fit for organizations seeking reliable communication solutions.

    Read All Reviews

    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    $50,000 to $199,999 (1)

    What Clients Have Said

    Clients generally perceive Callsite Solutions as offering good value for money, with one hospital manager noting a total investment of $70,000–$80,000 for effective call center services. The project's success was highlighted by a significant reduction in call drop rates and improved customer follow-up. However, some feedback indicated delays in scaling agent numbers, suggesting room for improvement in responsiveness. Overall, the sentiment reflects satisfaction with the cost relative to the quality of service provided.
    Read All Reviews
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  • Medical PA Logotype

    4.5 1 review
    Undisclosed
    $25 - $49 / hr
    10 - 49
    Harlow, England

    Services provided

    35% Customer Service Outsourcing
    35% Call Center Services
    30% Back Office Outsourcing

    Focus Areas

    45% Phone Support Services
    25% Email Support Services
    20% Order Processing & Taking +1
    10% Chat Support Services

    Medical PA is a call center service provider specializing in managing phone calls and appointment scheduling for medical clinics. Reviews highlight their professionalism and efficiency, with 100% of feedback indicating positive time savings and patient satisfaction. However, 100% of reviews also note the need for improvement in handling call transfers without dropping calls.

    See all 1 projects

    Industry Experience

    Medical PA demonstrates notable expertise in the healthcare industry, providing efficient call center services that significantly reduce administrative burdens for medical professionals. Feedback highlights their professionalism and responsiveness, leading to improved patient interactions. While praised for their efficiency, minor concerns about call handling consistency were noted. Overall, the sentiment is positive, making Medical PA a strong candidate for healthcare providers seeking to enhance patient management.

    Read All Reviews

    Select Industry to see insights

    Healthcare

    Average Project Cost Breakdown

    Less than $10,000 (1)

    What Clients Have Said

    Clients generally perceive Medical PA as offering good value for money, with one podiatrist noting an investment of approximately $7,500, which significantly saved him time previously spent on calls. The professionalism of their service received positive feedback, with patients appreciating the responsiveness. However, there were minor concerns regarding call handling consistency. Overall, the sentiment is favorable, indicating that clients find the cost justified by the efficiency and quality of service provided.
    Read All Reviews
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Ability to deliver
Focus
Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 SupportYourApp
2 Big Outsource
3 Hugo Inc.
4 LimTC
5 Helpware CX
6 Unity Communications
7 Simply Contact
8 Connext
9 Boldr.
10 IdeasUnlimited
11 PartnerHero
12 Select VoiceCom
13 ContactWorks
14 Remote CoWorker
15 Top Customer Service

List of the Top 15 Customer Service Phone Support Companies

  1. SupportYourApp Logotype

    SupportYourApp

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Wilmington, DE

    Ability to deliver

    39.4/40.0
    20/20 Reviews
    9.6/10 Clients & Experience
    9.8/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    31% Phone Support Services
    45% Other
    View Profile Visit Website
  2. Big Outsource Logotype

    Big Outsource

    $10,000+
    < $25 / hr
    250 - 999
    San Pablo City, Philippines

    Ability to deliver

    38.7/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.7/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    50% Phone Support Services
    60% Other
    View Profile Visit Website
  3. Hugo Inc. Logotype

    Hugo Inc.

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Chicago, IL

    Ability to deliver

    37.4/40.0
    18.6/20 Reviews
    9.4/10 Clients & Experience
    9.3/10 Market Presence

    Service focus

    25% Customer Service Outsourcing
    25% Phone Support Services
    75% Other
    View Profile Visit Website
  4. LimTC Logotype

    LimTC

    $1,000+
    < $25 / hr
    250 - 999
    Kyiv, Ukraine

    Ability to deliver

    37.5/40.0
    18.6/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    30% Phone Support Services
    50% Other
    View Profile Visit Website
  5. Helpware CX Logotype

    Helpware CX

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Kyiv, Ukraine

    Ability to deliver

    36.7/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    30% Phone Support Services
    40% Other
    View Profile Visit Website
  6. Unity Communications Logotype

    Unity Communications

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Gilbert, AZ

    Ability to deliver

    39.2/40.0
    19.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    15% Customer Service Outsourcing
    30% Phone Support Services
    85% Other
    View Profile Visit Website
  7. Simply Contact Logotype

    Simply Contact

    $1,000+
    < $25 / hr
    250 - 999
    Warszawa, Poland

    Ability to deliver

    36.4/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    50% Phone Support Services
    40% Other
    View Profile Visit Website
  8. Connext Logotype

    Connext

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Angeles, Philippines

    Ability to deliver

    35.8/40.0
    17.4/20 Reviews
    10/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    60% Phone Support Services
    70% Other
    View Profile Visit Website
  9. Boldr. Logotype

    Boldr.

    $1,000+
    Undisclosed
    1,000 - 9,999
    Santa Monica, CA

    Ability to deliver

    35.6/40.0
    16/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    30% Phone Support Services
    50% Other
    View Profile Visit Website
  10. IdeasUnlimited Logotype

    IdeasUnlimited

    $1,000+
    < $25 / hr
    50 - 249
    Sugar Land, TX

    Ability to deliver

    38.1/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    50% Phone Support Services
    70% Other
    View Profile Visit Website
  11. PartnerHero Logotype

    PartnerHero

    Undisclosed
    < $25 / hr
    1,000 - 9,999
    Boise, ID

    Ability to deliver

    36.7/40.0
    17.2/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    60% Customer Service Outsourcing
    20% Phone Support Services
    40% Other
    View Profile Visit Website
  12. Select VoiceCom Logotype

    Select VoiceCom

    $5,000+
    < $25 / hr
    1,000 - 9,999
    Cebu City, Philippines

    Ability to deliver

    35.2/40.0
    18.4/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    45% Phone Support Services
    70% Other
    View Profile Visit Website
  13. ContactWorks Logotype

    ContactWorks

    $5,000+
    $25 - $49 / hr
    50 - 249
    Austin, TX

    Ability to deliver

    35/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    50% Phone Support Services
    50% Other
    View Profile Visit Website
  14. Remote CoWorker Logotype

    Remote CoWorker

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Hollywood, FL

    Ability to deliver

    38.9/40.0
    20/20 Reviews
    10/10 Clients & Experience
    8.9/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    33% Phone Support Services
    90% Other
    View Profile Visit Website
  15. Top Customer Service Logotype

    Top Customer Service

    $1,000+
    Undisclosed
    250 - 999
    Brooklyn, NY

    Ability to deliver

    34.8/40.0
    20/20 Reviews
    8.6/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    80% Customer Service Outsourcing
    50% Phone Support Services
    20% Other
    View Profile Visit Website
  16. Blue Valley Marketing Logotype

    Blue Valley Marketing

    $5,000+
    $25 - $49 / hr
    250 - 999
    Home, KS

    Ability to deliver

    34.6/40.0
    17.2/20 Reviews
    9.2/10 Clients & Experience
    8.2/10 Market Presence

    Service focus

    40% Customer Service Outsourcing
    80% Phone Support Services
    60% Other
    View Profile Visit Website
  17. HelpSquad Logotype

    HelpSquad

    $1,000+
    < $25 / hr
    250 - 999
    Hatboro, PA

    Ability to deliver

    35.7/40.0
    18/20 Reviews
    8.7/10 Clients & Experience
    9/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    30% Phone Support Services
    70% Other
    View Profile Visit Website
  18. Fusion CX Logotype

    Fusion CX

    $10,000+
    < $25 / hr
    10,000+
    Pasig, Philippines

    Ability to deliver

    34.2/40.0
    14.6/20 Reviews
    10/10 Clients & Experience
    9.6/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    55% Phone Support Services
    70% Other
    View Profile Visit Website
  19. Welsend Logotype

    Welsend

    $50,000+
    < $25 / hr
    10,000+
    Wei Fang Shi, China

    Ability to deliver

    34.1/40.0
    15.8/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    50% Customer Service Outsourcing
    45% Phone Support Services
    50% Other
    View Profile Visit Website
  20. Aidey Logotype

    Aidey

    $1,000+
    < $25 / hr
    10 - 49
    Manila, Philippines

    Ability to deliver

    35.9/40.0
    18.4/20 Reviews
    9.8/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    75% Customer Service Outsourcing
    55% Phone Support Services
    25% Other
    View Profile Visit Website
  21. XACT Logotype

    XACT

    $1,000+
    $25 - $49 / hr
    250 - 999
    Orlando, FL

    Ability to deliver

    36.1/40.0
    17/20 Reviews
    10/10 Clients & Experience
    9.1/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    50% Phone Support Services
    80% Other
    View Profile Visit Website
  22. Pexly Logotype

    Pexly

    $1,000+
    < $25 / hr
    250 - 999
    Amsterdam, Netherlands

    Ability to deliver

    33.6/40.0
    16.8/20 Reviews
    10/10 Clients & Experience
    6.8/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    30% Phone Support Services
    55% Other
    View Profile Visit Website
  23. Go Answer Logotype

    Go Answer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Garden City, NY

    Ability to deliver

    32.3/40.0
    14/20 Reviews
    10/10 Clients & Experience
    8.3/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    50% Phone Support Services
    70% Other
    View Profile Visit Website
  24. Appointment Setter Online Logotype

    Appointment Setter Online

    $1,000+
    Undisclosed
    1,000 - 9,999

    Ability to deliver

    36.2/40.0
    20/20 Reviews
    10/10 Clients & Experience
    6.2/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    70% Phone Support Services
    90% Other
    View Profile Visit Website
  25. Enshored Logotype

    Enshored

    $1,000+
    < $25 / hr
    1,000 - 9,999
    Pasig, Philippines

    Ability to deliver

    32.1/40.0
    16.8/20 Reviews
    6.9/10 Clients & Experience
    8.4/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    32% Phone Support Services
    70% Other
    View Profile Visit Website
  26. 1840 & Company Logotype

    1840 & Company

    $10,000+
    < $25 / hr
    250 - 999
    Overland Park, KS

    Ability to deliver

    34.6/40.0
    17.8/20 Reviews
    8.2/10 Clients & Experience
    8.6/10 Market Presence

    Service focus

    20% Customer Service Outsourcing
    40% Phone Support Services
    80% Other
    View Profile Visit Website
  27. Go4customer Logotype

    Go4customer

    Undisclosed
    Undisclosed
    1,000 - 9,999
    Noida, India

    Ability to deliver

    31.9/40.0
    16.6/20 Reviews
    7.2/10 Clients & Experience
    8.1/10 Market Presence

    Service focus

    30% Customer Service Outsourcing
    25% Phone Support Services
    70% Other
    View Profile Visit Website
  28. Salesupply Logotype

    Salesupply

    $10,000+
    Undisclosed
    250 - 999
    Nijmegen, Netherlands

    Ability to deliver

    33.4/40.0
    16/20 Reviews
    9.7/10 Clients & Experience
    7.7/10 Market Presence

    Service focus

    45% Customer Service Outsourcing
    25% Phone Support Services
    55% Other
    View Profile Visit Website
  29. LTVplus Logotype

    LTVplus

    $1,000+
    < $25 / hr
    250 - 999

    Ability to deliver

    35.3/40.0
    17.6/20 Reviews
    7.9/10 Clients & Experience
    9.7/10 Market Presence

    Service focus

    55% Customer Service Outsourcing
    15% Phone Support Services
    45% Other
    View Profile Visit Website
  30. Kyanon Digital Logotype

    Kyanon Digital

    $10,000+
    $25 - $49 / hr
    250 - 999
    Ho Chi Minh, Vietnam

    Ability to deliver

    37.7/40.0
    18.2/20 Reviews
    10/10 Clients & Experience
    9.5/10 Market Presence

    Service focus

    10% Customer Service Outsourcing
    25% Phone Support Services
    90% Other
    View Profile Visit Website

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