Customer Support Services for Foam Pillows & Mattresses Co
- Call Center Services Other Digital Marketing Sales Outsourcing
- Less than $10,000
- Mar. 2025 - Ongoing
“The overall experience was highly positive.”
- Manufacturing
- Jamundi, Colombia
- 11-50 Employees
- Online Review
- Verified
Y-CON BPS provides customer support services for a foam pillows and mattresses company. The team manages interactions via chat and phone, resolves inquiries, and implements follow-up for cart abandonment.
Thanks to Y-CON BPS, the client has seen a 98% order accuracy rate, a 28% conversion rate, and a 4.8/5 CSAT score. The team manages the project efficiently and delivers on time, providing updates and reports. Their responsiveness, professionalism, and ability to deliver results stand out.