VoiceLogic.com

OPPORTUNITY / CHALLENGE

Why does your company require outbound services? Did you use to handle these needs in-house?

We use this service because it is cheaper to have outbound service if there is something my company needs.

What is the volume of outbound calls your company was handling per day?

15 calls a day.

What were your company’s goals for the partnership with this service provider?

Our goal for working with them was to be able to resolve the company's technology issues efficiently and effectively.​​​​​​​

SOLUTION

What do they provide for you on a normal basis?

They help customers with computer problems.

Could you describe their pricing structure and how they bill you?

They charge per call regarding problems and issues.

RESULTS & FEEDBACK

Please assess their quality of work.

They help in talking to consumers.

How much time and money do you estimate that they save you each month?

They save us $300 a month.

What do you think are their strengths?

They have a lot of expertise.

Where do you think they can improve?

They can improve the availability of the contact person.

OPPORTUNITY / CHALLENGE

Why does your company require outbound services? Did you use to handle these needs in-house?

Our demand for incoming calls has increased considerably, so we decided to hire additional services for better results.

What is the volume of outbound calls your company was handling per day?

We handle between 100 and 200 calls per day.

What were your company’s goals for the partnership with this service provider?

Our goals were to obtain better results in the reception of calls and make a platform available for our telemarketing needs.​​​​​​​

SOLUTION

What do they provide for you on a normal basis?

They handle everything related to customer service and our complaints department. They also provide courier services for our company.

Could you describe their pricing structure and how they bill you?

We have a short-term package with seniority discounts.

How did you find and select your them?

We selected VoiceLogic through a list of companies that provide telephone services. They were highly recommended by some business partners.​​​​​​​

RESULTS & FEEDBACK

Please assess their quality of work.

They are very responsible and have a highly qualified staff.

How much time and money do you estimate that they save you each month?

We're saving between $10,000 and $17,000 a month.

Based on your experience, what takeaways can you share about working with them?

Their service has greatly improved the reception among our users. Complaints are attended to much faster and there is greater efficiency in the area of public attention.​​​​​​​

What do you think are their strengths?

Their strengths are responsible and qualified personnel.​​​​​​​

Where do you think they can improve?

Some dropped calls have been reported at some point during the day, so I think those details may be improved.​​​​​​​

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We are very high tech and require a lot of undivided attention.

What was the volume of outbound calls your company was handling per day?

We had many.

What challenge were you trying to address with the service provider?

To make money.

SOLUTION

What was the scope of the service provider's involvement?

Insurance, care, and other services.

Could you describe the service provider's pricing structure and how they billed you?

They bill us monthly and it's about $10,000.

How did you come to work with this service provider?

We found them online.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

Yes, they do this effectively.

How much time, in hours, does this service provider save you each month?

About $500 per month.

How much money does this service provider save you each month?

I'm not sure.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

It is a wonderful company that saves you money each month.

What are the service provider's strengths?

It's money-saving.

How can the service provider improve?

Their customer support.

How long has your company been working with this service provider?

It has been about 2 years now, since 2015.

How much money do you spend annually with this service provider?

$10,000 to $49,999.