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AnswerHero

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Every Call. Every Time.

AnswerHero is a leading answering service providing high quality answering solutions such as call transferring, after hour answering, lead capture, message taking, appointment scheduling, urgent call answering, and bilingual answering/translations. Their 24/7 operation, fully bilingual agents, and state of the art technology ensures that businesses never miss a call.

  • Min project size
    Undisclosed
  • Hourly rate
    Undisclosed
  • Employees
    50 - 249
  • Year founded
    Founded 2010

Service Lines
Call Center Services
60%
Customer Service Outsourcing
20%
Sales Outsourcing
20%
Select Focus Area
Inbound Services
Virtual receptionist
34%
Answering services
33%
Inbound appointment scheduling
33%
Customer Service Outsourcing
Phone Support Services
100%
Sales Outsourcing
B2B Lead Generation
100%
Industries
Advertising & marketing
10%
Business services
10%
Consumer products & services
10%
Financial services
10%
Hospitality & leisure
10%
Information technology
10%
Legal
10%
Media
10%
Medical
10%
Real estate
10%
Clients

No Clients have been added yet…

Pricing Snapshot

Min. project size Undisclosed
Avg. hourly rate Undisclosed
Rating for cost 0.7 /5

What Clients Have Said

AnswerHero is noted for lower costs, saving clients significant time and money, with one client reporting savings of $7,000 monthly. Annual spending ranges from $10,000 to $49,999, indicating good value for cost despite suggestions for pricing improvements.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 10 reviews
< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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Highly Rated Similar Providers

AnswerHero Review Insights

Overall Review Rating

4.3
  • Quality 0.9
  • Schedule 0.9
  • Cost 0.7
  • Willing to Refer 4.3

Top Mentions

Review Highlights

  • Significant Time and Cost Savings

    AnswerHero is credited with saving clients significant amounts of time and money monthly, with one client noting savings of 6 hours and $7000 each month. This highlights their efficiency and value addition.

  • Strong Customer Service Skills

    Clients consistently highlight AnswerHero's strong customer service skills, indicating a reliable and effective approach to managing inbound calls and client interactions. This is a core strength of their service.

  • Efficient Call Handling

    Clients find AnswerHero's call handling to be efficient and beneficial, helping streamline their processes and improve internal call management. This contributes positively to operational efficiency.

  • Cost-Effective Service Provider

    Clients appreciate AnswerHero's lower costs, which make them an attractive option for businesses looking to outsource services without exceeding budget constraints. This cost-effectiveness is a key factor in their selection.

  • Excellent Personal Contact and Communication

    The quality of personal contact and communication provided by AnswerHero is highly rated, with clients noting their excellent service in handling calls and customer interactions, contributing to improved client experiences.

  • Room for Pricing Improvement

    While generally satisfied, some clients suggest that AnswerHero could improve their pricing structure to enhance value for money, indicating an area for potential enhancement to meet client expectations further.

AnswerHero Reviews

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Services
Project Cost
Industry
Location

Legal Services for Medium-sized Company

  • Call Center Services
  • $10,000 to $49,999
  • Jan. 2011 - Ongoing
4.0
Quality
5.0
Schedule
4.5
Cost
3.0
Willing to Refer
3.5

"They provide excellent personal contact."

Dec 24, 2017
Other Director, Other Industry Company
Anonymous
  • Other industries
  • New York City, New York
  • 201-500 Employees
  • Survey Response

Answering Services for Advertising Firm

  • Call Center Services
  • $10,000 to $49,999
  • Aug. 2015 - Ongoing
4.5
Quality
4.0
Schedule
4.5
Cost
4.0
Willing to Refer
4.5

"Their customer service is strong."

Nov 2, 2017
Executive, Advertising Firm
Anonymous
  • Advertising & marketing
  • Brooklyn, New York
  • 5,001-10,000 Employees
  • Survey Response

Great Quality for Price is an Impressive Service

  • Call Center Services
  • Less than $10,000
3.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
3.5

"Office Sense is a great quality for price."

Jun 22, 2017
Associate, Marketing
Anonymous
  • Manufacturing
  • Sudbury, Massachusetts
  • 10,001+ Employees
  • Survey Response

Automated Assistant for Non Profit

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"It has allowed us to save valuable time and considerable amounts of money."

Jun 21, 2017
Manager, Other
Anonymous
  • Other industries
  • Baldwin Park, California
  • 1-10 Employees
  • Survey Response

Virtual Receptionist For Education Organization

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"It’s a service our company can depend on."

Jun 21, 2017
Director, IT
Anonymous
  • Education
  • Englishtown, New Jersey
  • 501-1,000 Employees
  • Survey Response

Automated Answering Service for Marketing Firm

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"They work very well and it helps us cut down on additional tasks."

Jun 21, 2017
Senior Manager, Finance
Anonymous
  • Advertising & marketing
  • Cleveland, Ohio
  • 10,001+ Employees
  • Survey Response

Office Sense Has a Positive Performance

  • Call Center Services
  • Less than $10,000
5.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
5.0

"Overall, it has been very strong and they’ve had a positive performance with little to no errors each month."

Jun 21, 2017
Director, IT
Anonymous
  • Information technology
  • Gilbert, Arizona
  • 201-500 Employees
  • Survey Response

Office Sense is an Impressive Service

  • Call Center Services
  • Less than $10,000
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.0

"I have been very impressed with their services."

Jun 21, 2017
Director, IT
Anonymous
  • Telecommunications
  • Mansfield, Ohio
  • 1,001-5,000 Employees
  • Survey Response

Excellent Customer Service for Financial Services

  • Call Center Services
  • $10,000 to $49,999
4.0
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"Office Sense has done outstanding work so far and has benefited our organization profoundly by their exceptional customer service."

Jun 21, 2017
Senior Manager, IT
Anonymous
  • Financial services
  • Spokane, Washington
  • 10,001+ Employees
  • Survey Response

Office Sense is an Excellent Answering Service

  • Call Center Services
  • Less than $10,000
4.5
Quality
n/a
Schedule
n/a
Cost
n/a
Willing to Refer
4.5

"It [Office Sense] has been excellent to us."

Jun 21, 2017
Vice President, Other
Anonymous
  • Retail
  • Zionsville, Indiana
  • 11-50 Employees
  • Survey Response

Showing 1-10 of 10 Reviews

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