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    Cornwall, Canada
    800.267.9132

Efficient, affordable contact response solutions.

4.0
3 reviews

For over 20 years @liveconx has provided efficient, affordable multi-channel contact response solutions and call answer services that track, manage and respond to all client contacts regardless of the communication method or time of day. @liveconx offers a full range of conventional, personalized and specialized call answer and contact response services, as well as individually customized call answer training and education programs for your own personnel.

 
$1,000+
 
< $25 / hr
 
50 - 249
 Founded
1978
Show all +
Cornwall, Canada
headquarters

Reviews

4.0
3 reviews
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Appointment Setting Services for IT Company

"I am very confident in their services."

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2.5

Quality: 
0.5
Schedule: 
1.0
Cost: 
1.5
Willing to refer: 
3.0
The Project
 
$10,000,000+
 
2012 - Ongoing
The Reviewer
 
10,000+ Employees
 
Dallas, Texas
IT C-Level Executive, Information Technology Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

What were your company’s goals for the partnership with this service provider?

Our goal was to facilitate quicker development.

SOLUTION

What do they provide for you on a normal basis?

They provide appointment setting services.

Could you describe their pricing structure and how they bill you?

They charge $500 per month.

How did you find and select your them?

We found them through Facebook.

RESULTS & FEEDBACK

Please assess their quality of work.

They are okay.

How much time and money do you estimate that they save you each month?

They save us about $10,000 a year.

What do you think are their strengths?

I am very confident in their services.

2.5
Overall Score
  • 1.0 Scheduling
    ON TIME / DEADLINES
  • 1.5 Cost
    Value / within estimates
  • 0.5 Quality
    Service & deliverables
  • 3.0 NPS
    Willing to refer

Appointment Setting for Transportation Business

"With their help, I have better organization in the company."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
2016 - Ongoing
The Reviewer
 
51-200 Employees
 
Saint Albans, New York
Manager, Transportation Company
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your company require outbound services? Did you use to handle these needs in-house?

We use this service to have better control over data and appointments.

What is the volume of outbound calls your company was handling per day?

We receive 30 to 40 calls per day.

What were your company’s goals for the partnership with this service provider?

The thematic responsibility objectives and fundamentals they use are very good.

SOLUTION

What do they provide for you on a normal basis?

They provide a good customer service.

Could you describe their pricing structure and how they bill you?

My administrator handles that.

How did you find and select your them?

My administrator suggested them.

RESULTS & FEEDBACK

Please assess their quality of work.

I have no complaints. Their help has been very beneficial.

How much time and money do you estimate that they save you each month?

According to my administrator, it saves me thousands of dollars a year.

Based on your experience, what takeaways can you share about working with them?

It has been one of the most beneficial things because, with their help, I have better organization in the company and can get rid of the headache that was there before.

What do you think are their strengths?

Everything is very good.

Where do you think they can improve?

There is nothing they need to improve.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Appointment Scheduling for Business Service

"Everything they have done for us has been helpful."

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4.5

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
Less than $10,000
 
Aug. 2016 - Ongoing
The Reviewer
 
501-1000 Employees
 
North Bergen, New Jersey
Manager, Business Service
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you use to handle these needs in-house?

We needed a method to do business with people, and to serve our current customers and those interested in our services.

How many inbound calls did your company handle every day?

We were handling many and all of the calls.

What challenge were you trying to address with the service provider?

We had numerous calls coming in and could not handle all of them ourselves.

SOLUTION

What was the scope of the service provider's involvement?

@liveconx did everything we needed for our company and had the best services.

Could you describe the pricing structure and how they billed you?

They determined the price by adapting to our needs, which makes them the best service provider in the market.

How did you come to work with this service provider?

We saw their advertisement on the internet and decided to pursue a relationship.

How would you assess the service provider for answering calls, customer service, and communication?

It is all excellent. Having their services is important to us and they offer the best options.

How much time and money does this service provider save you each month?

They save our company a large amount of time and money.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

Everything they have done for us has been helpful.

What are the service provider's strengths?

They have many strengths about them.

What areas can the service provider improve?

I donÕt believe I have any suggestions. They are perfect.

How long has your company been working with this service provider?

We have been doing work together for one year now.

How much money do you spend annually with this service provider?

We are spending $5,000 to $9,999.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer