MoveUp Solutions

BACKGROUND

Please describe your company and your position there.

I’m a project manager at Whamedia, a digital agency that with 200,000 unique daily web visits.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MoveUp Solutions?

We needed to outsource customer support for our marketing campaign.

What were your goals for this project?

We wanted a quality customer support team.

SOLUTION

Describe the scope of their work in detail.

They provide customer support during our campaign; however, the details of their involvement are confidential.

How did you select this vendor?

My team searched online for agencies and found this vendor. We decided to work with MoveUP Solutions because they had a great final proposal and were willing to work alongside us.

RESULTS & FEEDBACK

How effective was the workflow between your team and theirs?

The partnership is very effective.

What did you find most impressive about this company?

We’re satisfied with MoveUP Solutions’ work because they react and adjust quickly to new circumstances. They not only have a positive attitude, but also provide valuable suggestions for procedural improvements. Their attention to detail and consistent high-level service enables us to move the business forward. They’re a pleasure to work with and we highly recommend them.

Are there any areas for improvement?

We didn’t notice anything on our end.

BACKGROUND

Please describe your company and your position there.

Newquist Safety trains over 10,000 people a year in safety and health. We work with Fortune 500 companies to identify risks and hazards that affect the bottom line and injure workers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MoveUp Solutions?

We hired MoveUp to arrange business meetings in Ukraine and help with website development.

What were your goals for this project?

We wanted to develop a website that would discuss international safety issues and provide resources to assist in minimizing losses. I wanted to have a presence in Eastern Europe, specifically in the safety and health industry.

SOLUTION

Describe the project in detail.

MoveUp arranged meetings and helped set up our initial website. They also helped resolve issues, track visits, and monitor responses in the region. Most importantly, they made me consider expanding and offering our services on a global scale.

What was the team composition?

I worked with a project manager from MoveUp.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They pushed us to have a global presence instead of focusing on local customers. As a result, I was able to conduct Occupational Safety and Health Administration (OSHA) training in China as well as audits in U.S. facilities owned by Japanese firms.

How effective was the workflow between your team and theirs?

MoveUp responded to my emails at all hours, which was important in setting up meetings and discussing the website.

What did you find most impressive about this company?

Their command of English and knowledge of web design were excellent. I would use them again.

Are there any areas for improvement?

No.