A1 Call Center

OPPORTUNITY / CHALLENGE

Why does your company require outbound services? Did you use to handle these needs in-house?

We wanted to continually update our services so that we can accurately accommodate our customers, keep accurate records, and have better communications with customers and businesses.

What were your company’s goals for the partnership with this service provider?

Our goal was to maintain good customers and businesses.

SOLUTION

What do they provide for you on a normal basis?

We are always managing the facility and improving communications.

Could you describe their pricing structure and how they bill you?

We budget our money so that we can implement technology.

How did you find and select them?

I personally looked up all the information to get the best process and price.

RESULTS & FEEDBACK

Please assess their quality of work.

They are excellent.

Based on your experience, what takeaways can you share about working with them?

It has been a very happy, very enjoyable experience.

What do you think are their strengths?

They develop a great relationship with companies and consumers.

Where do you think they can improve?

They could have faster processing.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you previously handle these needs in-house?

We need this service because it is very helpful.

What was the volume of outbound calls your company was handling per day?

20 calls.

What challenge were you trying to address with the service provider?

We needed help with contract talks.

SOLUTION

What was the scope of the service provider's involvement?

They provide better prices.

Could you describe the service provider's pricing structure and how they billed you?

They bill me monthly.

How did you come to work with this service provider?

I found them through a Google search.

How would you assess the service provider's ability to conduct outbound sales calls, generate new business, and handle customer issues?

They are very quick.

How much time, in hours, does this service provider save you each month?

20 hours.

How much money does this service provider save you each month?

$2, 000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They are amazing.

What are the service provider's strengths?

Their strength is customer service.

How can the service provider improve?

I don't have any feedback.

How long has your company been working with this service provider?

We began in 2012, and it's ongoing.

How much money do you spend annually with this service provider?

$5,000 to $9,999.

OPPORTUNITY / CHALLENGE

Why does your firm need outbound services? Did you use to handle these needs in-house?

To be in better touch with our customers.

How many outbound calls did your company handle every day?

About 80 outbound calls per day.

What challenge were you trying to address with the service provider?

We wanted to attain excellent service and better customer service.

SOLUTION

What was the scope of the service provider's involvement?

Much more productivity in terms of man hours.

Could you describe the service provider's pricing structure and how they billed you?

The price structure is standard.

How did you come to work with this service provider?

We found them through our own network.

How would you assess the service provider's abilities to conduct outbound sales calls, generate new business, and handle customer issues?

The service they provide is premium.

How much time and money does this service provider save you each month?

$100,000 per month.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

They can carry all their tasks, making them very efficient at all times.

What are the service provider's strengths?

Their responsibility, punctuality, seriousness, and efficiency.

What areas can the service provider improve?

More flexibility in their schedule.

How long has your company been working with this service provider?

We began working with them about four years ago.

How much money do you spend annually with this service provider?

$200,000 to $999,999.