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Crafting top-notch Customer Experience setups

Actively crafting top-notch Customer Experience setups for startups and established businesses alike...

We are equipped to give you all the advice, consulting and support you need to take your CX game to the next level.

 

At CX Collective, we are pioneering the way companies scale their customer experiences. We provide specialized teams on limited engagements and offer expertise from more than 20 years of experience in CX.   Our goal is to align our customers' desired customer experiences with their budget capabilities so no one gets left behind.   Our mission is to revolutionize how businesses approach scaling their customer experiences through reliable partnerships, quality services, and cost-effective solutions.   Our vision for the future is a world where all businesses can reach their maximum potential with delightfully designed customer journeys that create remarkable results. To achieve this vision, we will continue to build lasting relationships with each of our customers and remain an industry leader in providing innovative strategies for success.   “Great things in business are never done by one person, they are done by a team of people.” -Steve Jobs
  • $5,000+
  • $150 - $199 / hr
  • 2 - 9
  • Founded 2016
Average Review Rating
5.0
Total Reviews
11
Average Referral Rating
5.0 /5
Most Common Project Size
Less than $10,000

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    2 - 9

    Highly Rated Similar Providers

    Overall Review Rating

    5.0
    • Quality

      5.0 /5
    • Schedule

      5.0 /5
    • Cost

      5.0 /5
    • Willing to Refer

      5.0 /5
    See all 11 Reviews
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    CX Strategy Development for Pet Supplement Manufacturer

    • Business Consulting CRM Consulting and SI Call Center Services Customer Service Outsourcing
    • Confidential
    • Mar. - June 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    ''Working with them was a pleasure.''

    Jul 8, 2023

    A pet supplement manufacturer hired CX Collective for CX strategy development. They handled support desk configuration, workflow design, cx training materials, and Workforce management plan, among other tasks.

    Custom Software Development for Healthcare Company

    • Custom Software Development
    • Less than $10,000
    • Apr. - June 2021
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their commitment to us as a client was outstanding. They truly showed that they cared."

    Oct 4, 2021

    A healthcare company had problems connecting their two operational teams. The Workforce Pro implemented Zendesk from scratch and helped the client to set up customer support, including the phone line.

    Zendesk Implementation for Men's Apparel Company

    • Custom Software Development
    • Less than $10,000
    • Feb. - Apr. 2021
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were always available and the project management software was very helpful."

    Apr 27, 2021

    The Workforce Pro assisted a men's apparel company in implementing a Zendesk platform. The client challenged them to make sure that their brand voice resonates through the software's automation.

    Business Consulting for Religious Organization

    • Business Consulting Custom Software Development
    • Less than $10,000
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "She has delighted us with her ongoing support."

    Jan 29, 2021

    A religious organization hired The Workforce Pro for business consulting services. The team is tasked to shed their knowledge on help desk operations in order to boost the organization's membership rate.

    Business Training for Beauty Products Store

    • Business Consulting Other IT Consulting and SI
    • Less than $10,000
    • Sep. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They develop a plan of action for us, implements it, and provides training, so we can move with confidence."

    Jan 22, 2021

    The Workforce Pro acts as a consultant and trainer for a beauty products store. The client needs direction, guidance, and best practices. The team provides set up and training,

    Online Training Tool & Automation Solutions for Health Firm

    • Business Consulting
    • $10,000 to $49,999
    • Feb. - June 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I wished we could have kept The Workforce Pro team longer."

    Sep 14, 2020

    The Workforce Pro developed an online training tool for the company's team. At the same time, they were also assigned to automate the firm's various processes in order to assist them in becoming PCI compliant.

    Growth Consulting for B2C E-Commerce Cosmetics Company

    • Business Consulting
    • $10,000 to $49,999
    • July 2018 - Jan. 2019
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They set us up for future success, and they’re worth every penny.”

    Sep 6, 2019

    The Workforce Pro acted as a growth consultant for a cosmetics company. They helped get response times on track, clarified onboarding procedures, and established a scalable foundation to grow upon.

    Customer Service Center for Retail Company

    • Call Center Services
    • Less than $10,000
    • Nov. 2017 - Apr. 2019
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The workflow was very effective—I wish every partnership was this good."

    Jun 18, 2019

    The Workforce Pro acted as a customer service center. Services included administering surveys, producing a knowledge base, and performing a website integration to allow for a Q&A feature.

    UI/UX & Web Design for Natural Beauty Retailer

    • UX/UI Design Web Design
    • Less than $10,000
    • Nov. - Jan. 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The Workforce Pro was very professional and knowledgeable."

    Dec 4, 2020

    The Workforce Pro was hired by a natural beauty retailer to repair bugs and optimize their CX flows. The team's goal was to help the company handle their massive volume of tickets.

    Medical Call Center Services for Medical Practice Firm

    • Call Center Services
    • $10,000 to $49,999
    • Mar. 2017 - Feb. 2018
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were extremely professional."

    Nov 18, 2020

    The Workforce Pro provided medical call center services for a medical practice firm. The team ensured that all customer's questions, concerns, and scheduling needs were attended to. 

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