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CX Collective: Transforming Chaos into Seamless CX

Your customers deserve better. Your team is overwhelmed. And your tech? It's not working for you—it’s working against you. That’s where CX Collective comes in.

  • Min project size
    $5,000+
  • Hourly rate
    $150 - $199 / hr
  • Employees
    2 - 9
  • Locations
    Inglewood, CA
  • Year founded
    Founded 2016

1 Locations

  • Inglewood , CA

No have been added yet...

    Pricing Snapshot

    Min. project size $5,000+
    Avg. hourly rate $150 - $199 /hr
    Rating for cost 5 /5

    What Clients Have Said

    CX Collective offers competitive pricing, with project costs ranging from $6,000 to $50,000. Clients appreciate the value for cost, noting affordability and effective communication, with dedicated teams of 2-5 members ensuring successful project outcomes.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    < $10,000 based on 10 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    CX Collective Review Insights

    Overall Review Rating

    5.0
    • Quality 5.0
    • Schedule 5.0
    • Cost 5.0
    • Willing to Refer 5.0

    Top Mentions

    Review Highlights

    • Proactive Problem-Solving Approach

      The team is noted for their proactive approach to identifying and solving potential issues before they arise. Clients appreciate the foresight and additional suggestions provided to enhance project outcomes and customer satisfaction.

    • Impressive Knowledge and Training Capabilities

      Clients value CX Collective's training services, which equip teams with the necessary skills to manage new systems effectively. Their training materials and methods are praised for facilitating smooth transitions and operational improvements.

    • Strong Expertise in CX Strategy and Implementation

      CX Collective is highly regarded for their deep knowledge and execution of customer experience strategies. Clients appreciate their ability to understand business goals and design systems that enhance customer interactions and satisfaction.

    • Areas for Industry-Specific Knowledge Improvement

      While CX Collective excels in many areas, some clients noted a need for more industry-specific knowledge, particularly in healthcare, to better tailor solutions to unique sector requirements.

    • Positive Impact on Operational Efficiency

      The company has significantly improved clients' operational efficiency, reducing ticket volumes and response times, and enabling better resource management through automated systems and streamlined processes.

    • Comprehensive Customization and Integration Skills

      CX Collective demonstrates strong skills in customizing and integrating platforms like Zendesk to meet specific client needs. Their ability to create tailored solutions that enhance operational efficiency is frequently highlighted.

    CX Collective Reviews

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    Services
    Project cost

    CX Strategy Development for Pet Supplement Manufacturer

    • Business Consulting CRM Consulting and SI Call Center Services Customer Service Outsourcing
    • Confidential
    • Mar. - June 2023
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    ''Working with them was a pleasure.''

    Founder & CEO, Furtify
    John Cook
    Verified
    • Consumer Products
    • Dallas, Texas
    • 1-10 Employees
    • Online Review
    • Verified

    A pet supplement manufacturer hired CX Collective for CX strategy development. They handled support desk configuration, workflow design, cx training materials, and Workforce management plan, among other tasks.

    Custom Software Development for Healthcare Company

    • Custom Software Development
    • Less than $10,000
    • Apr. - June 2021
    5.0
    Quality
    4.5
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Their commitment to us as a client was outstanding. They truly showed that they cared."

    Operations Manager, Healthcare Virtual Company
    Anonymous
    Verified
    • Healthcare
    • Calgary, Alberta
    • 11-50 Employees
    • Phone Interview
    • Verified

    A healthcare company had problems connecting their two operational teams. The Workforce Pro implemented Zendesk from scratch and helped the client to set up customer support, including the phone line.

    Zendesk Implementation for Men's Apparel Company

    • Custom Software Development
    • Less than $10,000
    • Feb. - Apr. 2021
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They were always available and the project management software was very helpful."

    Founder, CADOGAN
    Cadogan Price
    Verified
    • Consumer Products
    • Los Angeles, California
    • 1-10 Employees
    • Online Review
    • Verified

    The Workforce Pro assisted a men's apparel company in implementing a Zendesk platform. The client challenged them to make sure that their brand voice resonates through the software's automation.

    Business Consulting for Religious Organization

    • Business Consulting Custom Software Development
    • Less than $10,000
    • Aug. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "She has delighted us with her ongoing support."

    Project Manager, Religious Organization
    Anonymous
    Verified
    • Nonprofit
    • San Diego, California
    • 11-50 Employees
    • Online Review
    • Verified

    A religious organization hired The Workforce Pro for business consulting services. The team is tasked to shed their knowledge on help desk operations in order to boost the organization's membership rate.

    Business Training for Beauty Products Store

    • Business Consulting Other IT Consulting and SI
    • Less than $10,000
    • Sep. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They develop a plan of action for us, implements it, and provides training, so we can move with confidence."

    CEO, Wig Studio 1, LLC
    Andrea Carlson
    Verified
    • Beauty & Cosmetics
    • Ridgefield, Washington
    • 11-50 Employees
    • Online Review
    • Verified

    The Workforce Pro acts as a consultant and trainer for a beauty products store. The client needs direction, guidance, and best practices. The team provides set up and training,

    Online Training Tool & Automation Solutions for Health Firm

    • Business Consulting
    • $10,000 to $49,999
    • Feb. - June 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "I wished we could have kept The Workforce Pro team longer."

    Sr CX Manager, Health, Wellness, & Fitness Firm
    Kristina Drgonova
    Verified
    • Healthcare
    • Los Angeles, California
    • 51-200 Employees
    • Online Review
    • Verified

    The Workforce Pro developed an online training tool for the company's team. At the same time, they were also assigned to automate the firm's various processes in order to assist them in becoming PCI compliant.

    Growth Consulting for B2C E-Commerce Cosmetics Company

    • Business Consulting
    • $10,000 to $49,999
    • July 2018 - Jan. 2019
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    “They set us up for future success, and they’re worth every penny.”

    Senior Customer Experience Manager, Cosmetics Company
    Melissa Joffe
    Verified
    • Beauty & Cosmetics
    • Los Angeles, California
    • 11-50 Employees
    • Phone Interview
    • Verified

    The Workforce Pro acted as a growth consultant for a cosmetics company. They helped get response times on track, clarified onboarding procedures, and established a scalable foundation to grow upon.

    Customer Service Center for Retail Company

    • Call Center Services
    • Less than $10,000
    • Nov. 2017 - Apr. 2019
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The workflow was very effective—I wish every partnership was this good."

    Head of Experience & Co-Founder, MelangeFit
    John Wong
    Verified
    • Retail
    • Los Angeles, California
    • 1-10 Employees
    • Online Review
    • Verified

    The Workforce Pro acted as a customer service center. Services included administering surveys, producing a knowledge base, and performing a website integration to allow for a Q&A feature.

    Custom Software Development for Feminine Care Company

    • Custom Software Development
    • Confidential
    • July - Sep. 2024
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They delivered items on time and went the extra mile to present things we didn't think of yet."

    CX Coordinator, Feminine Care Company
    Anonymous
    Verified
    • Consumer Products
    • Atlanta, Georgia
    • 51-200 Employees
    • Online Review
    • Verified

    A feminine care company hired CX Collective to create a formal process for a project in Zendesk. This involved creating custom views and special features in the platform.

    UI/UX & Web Design for Natural Beauty Retailer

    • UX/UI Design Web Design
    • Less than $10,000
    • Nov. - Jan. 2020
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The Workforce Pro was very professional and knowledgeable."

    CMO, The Detox Market
    Gosha Khuchua
    Verified
    • Consumer Products
    • Los Angeles, California
    • 51-200 Employees
    • Online Review
    • Verified

    The Workforce Pro was hired by a natural beauty retailer to repair bugs and optimize their CX flows. The team's goal was to help the company handle their massive volume of tickets.

    Showing 1-10 of 12 Reviews

    Services provided

    • SEO
    • Web Development
    • Pay Per click
    • Web design

    Locations (1)

    112 S. Market Street, Suite 172 InglewoodCA, United States 90301

    2 - 9

    Contact CX Collective

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