# ARC Business Process Outsourcing ARC Business Process Outsourcing Reviews (1), Pricing, Services & Verified Ratings - 5.0 out of 5 average review rating - 0 connections joined ARC Business Process Outsourcing's Network [Visit Website](http://www.arcbpo.com) [Get a Custom Proposal](https://clutch.co/profile/arc-business-process-outsourcing) **Your business, our people** ARC offers outsourcing/offshoring solutions to the United States, Canada, United Kingdom, Germany, Belgium and France. Languages supported:  English, German, Portuguese & French Outsourcing services are primarily focused on Outbound & Inbound Sales/VA/Email Inbound and Outbound support up to T3 Technical Support ## Company Information - Hourly rate: < $25 - Number of employees: 50 - 249 - 1 Locations: - Stellenbosch, South Africa (Headquarters) - Founded in 2020 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 40% Sales Outsourcing - 30% Customer Service Outsourcing - 20% Call Center Services - 10% Back Office Outsourcing ### Focus Areas - Inbound Services: - 70% Answering services - 15% Inbound appointment scheduling - 15% Virtual receptionist - Outbound Services: - 45% Customer Surveys & Market Research Calls - 30% B2C Telemarketing & telesales - 25% Collections Recovery Services - Sales Outsourcing: - 40% B2B Appointment Setting - 30% B2B Lead Generation - 30% B2B Lead Qualification - Back Office Outsourcing: - 40% Virtual Assistant - 25% Claims Processing - 20% Data Entry & Processing - 15% Writing & Content Creation Outsourcing - Customer Service Outsourcing: - 25% Chat Support Services - 25% Email Support Services - 25% Order Processing & Taking - 25% Phone Support Services ### Industries - 15% Consumer products & services - 30% eCommerce - 10% Financial services - 10% Gambling - 15% Hospitality & leisure - 10% Information technology - 10% Utilities ### Clients - 60% Small Business (<$10M) - 40% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **Most Common Project Size**: Confidential based on 1 review *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Customer Service Outsourcing: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### ARC Business Process Outsourcing Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 ### ARC Business Process Outsourcing Reviews #### Customer Service Outsourcing for E-Commerce Company **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2022 - Ongoing **Project Summary**: An e-commerce company has outsourced a team of customer service agents from ARC Business Process Outsourcing. The responsibilities include interactions via Webform, emails, live chat, social media, and reviews. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Department Head, E-Commerce Company - Industry: eCommerce - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 27, 2023 **Feedback Summary**: The engagement has led to positive project metrics, meeting the client's business goals. ARC Business Process Outsourcing has completed all tasks on time. They are professional, flexible, and easy to work with. Their company values are commendable. ""They have great company values."" **BACKGROUND** Please describe your company and position.I am the Head of Customer Service of an ecommerce companyDescribe what your company does in a single sentence.Hybrid tech/ecommerce **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ARC Business Process Outsourcing to accomplish?Outsourcing of CS teamMultilingual agents **SOLUTION** How did you find ARC Business Process Outsourcing?Online SearchWhy did you select ARC Business Process Outsourcing over others?Company values alignedHow many teammates from ARC Business Process Outsourcing were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Customers Interactions: Front-line representation of our company on EMEA markets and interactions via Webform, Emails, Live chat, Social Media and Reviews Issue Resolution: Level 1 and Level 2 queries and troubleshooting. Product Knowledge: explain in depth products and services to end-customers + Upsell/Cross- sell Team Collaboration Multilingual and multi channels **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Overall satisfaction: Decrease on FRT and AHT + increase on Csat and AOV on the specific marketsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Everything was dealt with according to plans with a great professionalism and flexibility. I can only recommend Anya's leadership. Very pleased to be working with them.What was your primary form of communication with ARC Business Process Outsourcing?Virtual MeetingWhat did you find most impressive or unique about this company?They have great company values.Are there any areas for improvement or something ARC Business Process Outsourcing could have done differently?none --- ## Portfolio & Awards ### Inbound Customer Support for Travel Sector Our roots lie in the travel and tourism industry and thus the relationship with Signature Travel was as natural as jumping back into known waters. Despite the chaotic impact of COVID on the industry, we beleive our relationship will grow from strenght to strenght. ## Packages ## Locations (1) ### Stellenbosch, South Africa (Headquarters) - 43 Andringa Street - Stellenbosch 7600 - South Africa - 201 - 250 employees - Phone: +4420 8064 2843 ## Contact ARC Business Process Outsourcing [Send a message](https://clutch.co/profile/arc-business-process-outsourcing) ### Connect on Social - [LinkedIn](https://www.linkedin.com/in/anya-strydom-380b9783/)