Call Center Services Customer Service Outsourcing
Confidential
July 2024 - Aug. 2025

4.0

Quality: 4.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're very reachable and well-connected."

Oct 3, 2024

Call Center Supervisor, Eyecare Hospital

Anonymous

Medical
Dubai, United Arab Emirates
51-200 Employees
Online Review
Verified

IBT: No. 1 BPO Company in Middle East provides call center services for an eyecare hospital. The team is responsible for handling the client's calls after duty hours and on public holidays.

IBT: No. 1 BPO Company in Middle East continues to meet the client's expectations, achieving the agreed-upon targets and KPIs. The team is highly effective and professional in managing the project, and internal stakeholders are impressed with the service provider's prompt actions and communication.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Call Centre Supervisor of a medical company

Describe what your company does in a single sentence.

Our hospital provides the highest standard of eye care, leveraging the legacy and expertise of its London counterpart to offer advanced treatments and services across the United Arab Emirates. The Hospital offers a comprehensive range of diagnostic, treatment, and surgical services for a wide range of eye conditions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IBT: No. 1 BPO Company in Middle East to accomplish?
Assist our in-house call centre in handling our calls after duty hours and on public holidays

SOLUTION

How did you find IBT: No. 1 BPO Company in Middle East?

Online Search

Why did you select IBT: No. 1 BPO Company in Middle East over others?

Pricing fit our budget
Good value for cost

How many teammates from IBT: No. 1 BPO Company in Middle East were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IBT was appointed for handling our Call Cener Process as per scope with mutually agreed terms and conditions, carrying our call center services and to achieve mutually agreed KPIs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

effective communication and prompt actions when needed.
achiveing mutually agreed targets and KPIs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

IBT demonstrated high effectiveness and professionalism in managing our requests and taken actions promptly when needed.

What was your primary form of communication with IBT: No. 1 BPO Company in Middle East?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They're very reachable and well-connected.

Are there any areas for improvement or something IBT: No. 1 BPO Company in Middle East could have done differently?

No improvements needed.

RATINGS

4.0

IBT: No. 1 BPO Company in Middle East

Award Winning Outsourcing Company

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