VonBridge Solutions

BACKGROUND

Please describe your company and position.

I am the Owner of Omon Salon & Beauty Supply LLC

Describe what your company does in a single sentence.

Omon Salon & Beauty Supply LLC provides professional hair braiding services and sells quality beauty products, serving over 1,000 clients with a wide range of braid styles.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire VonBridge Solutions to accomplish?

• We hired VonBridge Solutions to help provide Contact Center Agents & Virtual Assistants to take work off our plate by handling customer messages, scheduling, paperwork, and other daily tasks so the business could run smoothly without overwhelming us.

SOLUTION

How did you find VonBridge Solutions?

Online Search

Why did you select VonBridge Solutions over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from VonBridge Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

VonBridge Solutions provides us with virtual assistant support to help us manage the day-to-day administrative and operational tasks of our business. Their scope of work includes responding to customer inquiries, managing appointment scheduling, organizing client records, handling follow-ups,assisting with basic documentation, and supporting other general administrative needs. 

Timely and professional customer responses, accurate appointment management, well-organized client records, consistent follow-up communication, and reliable operational support to ensure our business runs smoothly and efficiently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes included faster response times to customer inquiries, improved appointment scheduling accuracy, better organization of client records, consistent follow-ups with customers, and reduced workload for our business, allowing daily operations to run more smoothly and efficiently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

VonBridge Solutions managed tasks well, completed work on time, and responded quickly whenever we needed support or had changes. They're flexible, easy to communicate with, and adjust to our needs to help keep daily operations running smoothly.

What was your primary form of communication with VonBridge Solutions?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most was their reliability and how quickly they understood our business needs, took initiative, and handled tasks with minimal supervision, which helped reduce stress and keep operations running smoothly.
overall TRUST.

Are there any areas for improvement or something VonBridge Solutions could have done differently?

Overall, we had a positive experience, and any minor adjustments were handled quickly through communication. VonBridge Solutions was responsive and willing to adapt to our needs whenever needed.