Customer support & moderation services outsourcing
Conectys is a leading global BPO specializing in digital-first Customer Experience (CX) and content moderation solutions that reduce costs and increase speed to market for its clients. The company combines talented multilingual teams with proven processes and cutting-edge technology to deliver unmatched service in over 35 languages, 24/7/365. All solutions are powered by ConectysOS - the company's Customer Service Software.
Outsourcing services include:
- Customer Experience (CX)
- Contact/Call Centers
- Customer/Tech Support
- CX Consulting and Strategy
- Trust and Safety (Content Moderation)
- Digital Tranformations (RPA, chatbots, etc.)
headquarters
other locations
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Rua Coronel Bento Roma, 4Lisboa 1700-120Portugal
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Conectys Experience In Numbers
Conectys can be your next BPO Partner. And the numbers prove that!
Gaming Hardware Client
Conectys triggered significant changes in Customer Experience workflow during cooperation with the client due to an in-depth analysis of the end-user behavior, collected via contact center communication agents.
FinTech (Mobile Banking) Client
Top-notch customer support of mobile banking clients. 2 channels. 5 languages. 24/7 mode. And the KPIs we are proud of to amaze the customer.
Social Media Platform | Moderation Outsourcing
Wondering how to scale the moderation capabilities of a huge social media platform to the maximum? Ask Conectys.
Knowledge of Trust and Safety processes, vast experience in content moderation team building from scratch led to the expansion of the customer to:
- 5 sites;
- 15 languages;
- over 1850 moderators
The case we are extremely proud of. Contact our Business Development managers to learn more.
Conectys BPO Awards
Our outsourcing rewards and world-wide recognition.
Conectys Operational BPO Hubs
We have smart locations complemented by work-from-home professionals.
Reviews
the project
Call Center Services for AI Computing Company
"They provide frequent and proactive communication."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
Sr. Director of global customer care for an international corporation
For what projects/services did your company hire Conectys, and what were your goals??
European technical support
How did you select this vendor and what were the deciding factors?
Multiple RFQ, chosen for best overall proposed solution
Describe the project in detail and walk through their service package, including any calling tools used.
They provide technical support services for our consumer product line in 7 languages.
Who did you work with and what was the feedback process like?
We have an account team including direct managers and QA staff with weekly concalls to go over projects, results and metrics.
Can you share any measurable outcomes of the project or general feedback about the service?
We were able to provide local language support in 7 new languages.
Describe their project management style, including communication tools and timeliness.
They provide frequent and proactive communication, weekly and monthly reviews.
What did you find most impressive or unique about this company?
Proactive communication and consistent performance.
Are there any areas for improvement or something they could have done differently?
They should re-evaluate their workflow tools, they work well but there have been a few temporary issues or delays in new features.
Thanks to Conectys’ efforts, the company can now provide local language support in seven languages. The team frequently and proactively holds weekly and monthly reviews. Also, they establish a strong ongoing relationship through their consistent positive performance.