Genmar IT is a family-run managed service provider (MSP) based in Bishop's Stortford, Hertfordshire, providing managed IT services to UK businesses since 1996. We support around 120 clients ranging from 25 to 250 staff across Hertfordshire, Essex, London, and the wider UK. Our core services are managed IT support, cyber security, Microsoft 365, business telephony, cloud migration, and AI & automation consultancy.
Certifications and partnerships: ISO 27001 certified, Cyber Essentials certified, Microsoft Solutions Partner, Wildix Gold Partner.
What makes Genmar different:
Root-cause IT support, not ticket-closing. We resolve the issue, find the underlying cause, and prevent recurrence — measured by a 7-second average call answer time and a UK-based team you speak to by name. No overseas call centres.
AI and automation as a managed service. We save clients an average of 10+ hours per week through automation of invoice processing, onboarding workflows, report generation, and repetitive admin — over 1,000 hours saved monthly across our client base.
Cyber security stack built for SMEs. Layered protection combining Petra ITDR, Huntress EDR, Huntress security awareness training, Microsoft 365 hardening, and DMARC enforcement, with full incident response capability.
Plain English, no jargon. We translate technology decisions into business outcomes, with proactive strategy reviews rather than reactive firefighting.
30 years of long-term relationships. Family-run since 1996, with industry-leading staff and client retention driven by quality of service, not contract lock-in.
Industries we serve: financial services, legal firms, accountancy practices, recruitment, manufacturing, estate and letting agencies, and professional services — businesses from 5 to 1,000+ users.
Locations served: Bishop's Stortford, Hertfordshire, Essex, North London, Cambridgeshire, and remote-first clients UK-wide.
Founded: 1996. Headquarters: Unit 12, The Links Business Centre, Bishop's Stortford, CM23 5NZ.
Unified Communications Consulting & SI for Law Firm
Featured Review
Unified Communications Consulting & SI
Confidential
May - June 2026
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything was very satisfactory."
Jun 30, 2026
Office Manager, Nelson & Co Solicitiors
Anonymous
Verified
Legal
United Kingdom
1-10 Employees
Online Review
Verified
Genmar (UK) Ltd provided telephony services for a commercial property law firm. The team set up new phones office-wide, transferred phone numbers to a new system, and provided ongoing support.
Genmar (UK) Ltd successfully completed the project within the deadline, ensuring a smooth switch-over with no disruption to the client's phone service. The team met all requirements, stayed highly responsive, and provided excellent customer service. Overall, the engagement was a success.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Office Manager of Nelson & Co Solicitiors
Describe what your company does in a single sentence.
Commercial property law
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Genmar (UK) Ltd to accomplish?
The goal was to deliver a seamless migration from BT to Wildix within a set deadline, ensuring all onsite setup and system configuration were completed ahead of number porting, enabling a smooth switch-over with no disruption to the client’s phone service.
SOLUTION
How did you find Genmar (UK) Ltd?
Other
Why did you select Genmar (UK) Ltd over others?
High ratings
Close to my geographic location
Great culture fit
Good value for cost
How many teammates from Genmar (UK) Ltd were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Project included setting up new phones office-wide and transferring our phone numbers to the new system. It also included an introduction to the new desk phones and continued support as well as an in-person set up of a business phone in the principal's home.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Successful Number Porting. Minimal or Zero Downtime. Onsite Deployment Completed Before Porting. System Functionality Validated at Go-Live. Project Delivered Within Deadline Constraints. Customer Satisfaction & Confidence. Reduced Post-Go-Live Support Issues.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Deadlines were consistently met up to and including providing emergency telephone numbers when the previous system shut down. Immediate response when mcontacted over email or telephone; call-backs if issues could not immediately be resolved. Always helpful and happy to answer even non-technical queries on the system change.
What was your primary form of communication with Genmar (UK) Ltd?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Friendliness, helpfulness, professionalism, and the ablity to help either immediatley or within the time frame needed.
Are there any areas for improvement or something Genmar (UK) Ltd could have done differently?
There is nothing that we think could have been done differently; everything was very satisfactory.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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1 Reviews
Our Story
Genmar IT was founded in 1996 as a family business with a simple belief: IT should make work easier, not harder. Three decades on, we're a Bishop's Stortford-based managed service provider supporting UK businesses with managed IT, cyber security, Microsoft 365, telephony and AI automation. We're proud to be ISO 27001 and Cyber Essentials certified, a Microsoft Solutions Partner and Wildix Gold Partner — but we're prouder of our 7-second answer time and the clients who've stayed with us for decad
Meet the Team
James MooreManaging Director
What Sets Us Apart
Root-cause IT support, not ticket-closing
We don't just patch problems — we find the underlying cause and prevent recurrence. Our Bishop's Stortford team answers calls in 7 seconds on average, with no overseas call centres. UK-based engineers you'll know by name, plain-English explanations, and proactive strategy reviews instead of reactive
AI and automation built into managed IT
We save clients an average of 10+ hours per week through automation of invoice processing, onboarding, reporting, and repetitive admin — over 1,000 hours saved monthly across our client base. AI-driven monitoring also predicts and resolves IT issues before they disrupt your team.
30 years of UK IT support, family-run since 1996
Founded in 1996, Genmar is a family-run MSP that has supported UK businesses for three decades. We're ISO 27001 and Cyber Essentials certified, a Microsoft Solutions Partner, and a Wildix Gold Partner. Our long average client and staff tenure reflects relationships built on quality, not lock-in.
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