Contact Genmar (UK) Ltd
Get a custom proposalDelivering outstanding managed IT services
Genmar IT is a family-run managed service provider (MSP) based in Bishop's Stortford, Hertfordshire, providing managed IT services to UK businesses since 1996. We support around 120 clients ranging from 25 to 250 staff across Hertfordshire, Essex, London, and the wider UK. Our core services are managed IT support, cyber security, Microsoft 365, business telephony, cloud migration, and AI & automation consultancy.
Certifications and partnerships: ISO 27001 certified, Cyber Essentials certified, Microsoft Solutions Partner, Wildix Gold Partner.
What makes Genmar different:
- Root-cause IT support, not ticket-closing. We resolve the issue, find the underlying cause, and prevent recurrence — measured by a 7-second average call answer time and a UK-based team you speak to by name. No overseas call centres.
- AI and automation as a managed service. We save clients an average of 10+ hours per week through automation of invoice processing, onboarding workflows, report generation, and repetitive admin — over 1,000 hours saved monthly across our client base.
- Cyber security stack built for SMEs. Layered protection combining Petra ITDR, Huntress EDR, Huntress security awareness training, Microsoft 365 hardening, and DMARC enforcement, with full incident response capability.
- Plain English, no jargon. We translate technology decisions into business outcomes, with proactive strategy reviews rather than reactive firefighting.
- 30 years of long-term relationships. Family-run since 1996, with industry-leading staff and client retention driven by quality of service, not contract lock-in.
Industries we serve: financial services, legal firms, accountancy practices, recruitment, manufacturing, estate and letting agencies, and professional services — businesses from 5 to 1,000+ users.
Locations served: Bishop's Stortford, Hertfordshire, Essex, North London, Cambridgeshire, and remote-first clients UK-wide.
Founded: 1996. Headquarters: Unit 12, The Links Business Centre, Bishop's Stortford, CM23 5NZ.
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Min project size
$1,000+
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Hourly rate
$50 - $99 / hr
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Employees
10 - 49
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Locations
Bishop's Stortford, England
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Year founded
Founded 1996
1 Locations
- Bishop's Stortford , England
Service Lines
- Cybersecurity
- 10%
Select Focus Area
- Cloud Computing Focus
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- Customer Service Outsourcing
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- Cybersecurity focus
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- IT Managed Services Focus
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- Help desk
- 30%
- Disaster Recovery
- 10%
- Hardware
- 10%
- Network
- 10%
- Security
- 10%
- Telecom
- 10%
Industries
- Real estate
- 60%
- Business services
- 20%
- Financial services
- 20%
Clients
- Small Business (<$10M)
- 80%
- Midmarket ($10M - $1B)
- 20%
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Our Story
Genmar IT was founded in 1996 as a family business with a simple belief: IT should make work easier, not harder. Three decades on, we're a Bishop's Stortford-based managed service provider supporting UK businesses with managed IT, cyber security, Microsoft 365, telephony and AI automation. We're proud to be ISO 27001 and Cyber Essentials certified, a Microsoft Solutions Partner and Wildix Gold Partner — but we're prouder of our 7-second answer time and the clients who've stayed with us for decad
Meet the Team
James MooreManaging Director
What Sets Us Apart
Root-cause IT support, not ticket-closing
We don't just patch problems — we find the underlying cause and prevent recurrence. Our Bishop's Stortford team answers calls in 7 seconds on average, with no overseas call centres. UK-based engineers you'll know by name, plain-English explanations, and proactive strategy reviews instead of reactiveAI and automation built into managed IT
We save clients an average of 10+ hours per week through automation of invoice processing, onboarding, reporting, and repetitive admin — over 1,000 hours saved monthly across our client base. AI-driven monitoring also predicts and resolves IT issues before they disrupt your team.30 years of UK IT support, family-run since 1996
Founded in 1996, Genmar is a family-run MSP that has supported UK businesses for three decades. We're ISO 27001 and Cyber Essentials certified, a Microsoft Solutions Partner, and a Wildix Gold Partner. Our long average client and staff tenure reflects relationships built on quality, not lock-in.Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.
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Business Entity
| Business Entity Name | Genmar (UK) Limited |
| Source | Companies House |
| Jurisdiction of Formation | United Kingdom |
| Date of Formation | September 6, 1996 |
| Status | Active |
| Last Updated | May 7, 2026 |
| ID | 03246950 |
Credit Report Results
| International Credit Risk Assessment | Very Low Risk |
| Source | Creditsafe |
| Last Updated | May 7, 2026 |
Locations (1)
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