Utah Inbound & Outbound Call Center

ROI CX Solutions offers Total Contact Management and Business Support Services. They leverage their expertise to deliver a total package of customer care solutions and contact center services. ROI CX Solutions provide dedicated 24x7-365 outsourcing solutions. The company is driven by results, whether it is maximizing your revenue opportunities or reducing your costs – they work continuously to improve performance metrics and to optimize your ROI.

Min project size
$50,000+
Hourly rate
Undisclosed
Employees
1,000 - 9,999
Locations
American Fork, UT
Year founded
Founded 2008
Languages
Timezones

No have been added yet...

Pricing Snapshot

Min. project size $50,000+

Avg. hourly rate Undisclosed

Rating for cost 4.8 /5

What Clients Have Said

ROI CX Solutions offers competitive pricing and good value for cost, as noted by clients. They effectively meet project goals, maintain flexibility, and deliver on time. Specific project sizes range from 6 to 18 team members, indicating scalable solutions for various client needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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ROI CX Solutions Review Insights

Overall Review Rating

4.8

Quality 4.5
Schedule 4.8
Cost 4.8
Willing to Refer 5.0

Top Mentions

Review Highlights

Significant Improvements with Leadership Changes

Clients note significant improvements in service and responsiveness following leadership changes, particularly mentioning positive impacts since Megan/Bradley took over. This suggests strong leadership positively influences their operations.
No Reported Areas for Improvement

Clients have not identified any areas needing improvement, indicating a high level of satisfaction with ROI CX Solutions' services and performance. This reflects well on their ability to meet client expectations consistently.
Responsive and Attentive Customer Service

Clients consistently praise ROI CX Solutions for their responsiveness and attentiveness to client needs. They are noted for addressing issues promptly and efficiently, contributing to trust and satisfaction among clients.
Cultural Fit and Good Value for Cost

Clients choose ROI CX Solutions for their cultural fit and the good value they offer for the cost. Their pricing aligns well with client budgets, making them an attractive option for businesses seeking cost-effective solutions.
Effective Call Center Management

ROI CX Solutions excels in managing call centers, handling both inbound and outbound calls with professionalism and efficiency. Clients appreciate their ability to maintain high standards in call handling and customer interactions.

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ROI CX Solutions Reviews

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Customer Service Outsourcing
Confidential
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"ROI CX Solutions has responded perfectly to everything we have asked for."

Jan 19, 2026

Service Desk Lead, Kendra Scott

Maggie Stone

Retail
Austin, Texas
5,001-10,000 Employees
Online Review
Verified

ROI CX Solutions provides ongoing customer support services for a jewelry retailer. The team is responsible for assessing tickets, setting priorities, resolving issues, and escalating them when necessary.

ROI CX Solutions has earned the client's trust with their ability to fix issues or steer them in the right direction. The team is responsive and attentive to the client's needs. Since two specific resources have taken over, the client has seen significant improvements in the project's progress.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Service Desk Lead of Kendra Scott

Describe what your company does in a single sentence.

Retail - jewelry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ROI CX Solutions to accomplish?

Assess Tickets - set priority
Resolve - provide guidance
Escalate if necessary

SOLUTION

How did you find ROI CX Solutions?

Referral

Why did you select ROI CX Solutions over others?

Great culture fit

How many teammates from ROI CX Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

already did

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

KS trusts ROI will fix issue and if not stear the in the right direction for assistance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Spot on, ROI CX Solutions has responded perfectly to everything we have asked for

What was your primary form of communication with ROI CX Solutions?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Since Megan/Bradley took over, things have gotten much better, and the response is better.

Are there any areas for improvement or something ROI CX Solutions could have done differently?

Not since Megan/Bradley have taken over

RATINGS

5.0

Call Center Services
Confidential
Aug. 2023 - Ongoing

4.5

Quality: 4.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They always deliver on time and work with us to handle any issues."

Jan 16, 2026

Executive, DocMJ

Anonymous

Medical
United States
51-200 Employees
Online Review
Verified

ROI CX Solutions manages a medical marijuana company's call center. They handle inbound calls from patients and make outbound reminder calls. The team also provides weekly reports and trains their staff.

ROI CX Solutions has helped the client scale their business, protect revenue, and improve the patient experience. The team has increased the client's call answer rate and reduced their cost per scheduled appointment. Their responsiveness and timeliness are hallmarks of their work.

BACKGROUND

Introduce your business and what you do there.

I’m an executive at DocMJ. We provide affordable medical marijuana health evaluations and recommendations through compassionate physicians at 30+ clinic locations, primarily in Florida. We also offer accessible mental health services and support for patients seeking alternative medicine.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ROI CX Solutions to accomplish for DocMJ?

We needed to provide compassionate and understanding care for our patient base while working with our team to manage the call center.

SOLUTION

Can you describe the scope of work ROI CX Solutions handles for DocMJ?

ROI CX Solutions handles all inbound calls for patients calling in to ask questions, get answers, book appointments, and resolve issues. They also handle the outbound reminder calls for our patients across multiple states and regulations. Our call center plays a critical role in the success of our organization and the experience of our patients. They’re often the first point of contact, and they consistently represent our company with professionalism, empathy, and efficiency.ROI CX Solutions’ team handles a high volume of calls while maintaining accuracy, patience, and a strong understanding of our services and workflows. They do an excellent job answering questions, scheduling appointments, resolving concerns, and guiding patients through next steps, all while keeping patient satisfaction at the forefront.Additionally, ROI CX Solutions provides a weekly report breakdown that shows us each call that comes in and why. They train their staff and oversee their day-to-day successes of the call center. They use their own phone system to ensure that all agents follow through on the needed assignments for every department.

What is the team composition?

We work with 15 teammates from ROI CX Solutions.

How did you come to work with ROI CX Solutions?

We found them through an online search. Their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with them in August 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Overall, our partnership with ROI CX Solutions has enabled us to scale access, protect revenue, and improve the patient experience while maintaining operational flexibility. The measurable gains in call performance, appointment conversion, and cost efficiency demonstrate clear progress and success. We’ve seen improved ASA, increased call answer rate, reduced missed scheduling opportunities, and lowered cost per scheduled appointment compared to internal-only handling. We’ve also seen a reduced administrative burden on internal staff, improved reporting and visibility into call metrics, outcomes, and trends, and fewer complaints related to call wait times or inability to reach DocMJ.

How did ROI CX Solutions perform from a project management standpoint?

They always deliver on time and work with us to handle any issues. We communicate via virtual meetings.

What did you find most impressive or unique about them?

We’re impressed by their responsiveness to any issues that arise.

Are there any areas they could improve?

There’s nothing they need to improve.

RATINGS

4.5

Call Center Services Staffing
$50,000 to $199,999
July 2021 - Ongoing

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their flexibility and willingness to work on anything we need have been impressive."

Jan 16, 2026

Director, Event Company

Anonymous

Hospitality & leisure
Dallas, Texas
5,001-10,000 Employees
Online Review
Verified

ROI CX Solutions provided staffing and call center services for an event company. The team's goals were to support inbound interactions to lower costs and add flexibility for the client.

The client is happy with ROI CX Solutions' work, whose success is measured based on QA results, staffing, and cost metrics. The team is flexible and willing to work on anything the client needs. ROI CX Solutions has delivered their new hires on time and communicated via virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of a hospitality & leisure company

Describe what your company does in a single sentence.

Events industry

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ROI CX Solutions to accomplish?

Lower Costs
Staffing
Flexibility

SOLUTION

How did you find ROI CX Solutions?

Other

Why did you select ROI CX Solutions over others?

Pricing fit our budget
Good value for cost

How many teammates from ROI CX Solutions were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

Help support inbound interactions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Qa, staffing, and costs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered their new hires on time

What was your primary form of communication with ROI CX Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Their flexibility and willingness to work on anything we need have been impressive.

Are there any areas for improvement or something ROI CX Solutions could have done differently?

N/A

RATINGS

5.0

Showing 1-3 of 3 Reviews

Our Story

We’re ROI CX Solutions: a global CX-focused BPO built on people, processes, technology, and superior customer experience. Our 5,500+ team across 8 locations supports 21+ languages, delivering inbound/outbound contact centers, omnichannel support, BPO, AI-enabled tools, workforce optimization and compliance-ready services. We’ve scaled programs, improved CX, and driven revenue growth for clients across healthcare, finance, retail, eCommerce, and more.

Locations (2)

792 East 280 South American Fork, UT, United States 84003

50 - 75

Contact ROI CX Solutions

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Kendra Scott

(1)

Maggie Stone

Additional Connections

(2)

ROI CX Solutions

Utah Inbound & Outbound Call Center

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

ROI CX Solutions Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Significant Improvements with Leadership Changes

No Reported Areas for Improvement

Responsive and Attentive Customer Service

Cultural Fit and Good Value for Cost

Effective Call Center Management

Reviews mentioning:

ROI CX Solutions Reviews

Customer Service Outsourcing for Jewelry Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Medical Marijuana Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Staffing & Call Center Services for Event Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Our Story

Locations (2)

Kendra Scott

Additional Connections

ROI CX Solutions

Utah Inbound & Outbound Call Center

1 Language that we service

4 Timezones that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

ROI CX Solutions Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Significant Improvements with Leadership Changes

No Reported Areas for Improvement

Responsive and Attentive Customer Service

Cultural Fit and Good Value for Cost

Effective Call Center Management

Reviews mentioning:

ROI CX Solutions Reviews

Customer Service Outsourcing for Jewelry Retailer

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Medical Marijuana Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Staffing & Call Center Services for Event Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Location

Locations (2)

Contact

Connect with ROI CX Solutions on Social

Connections

Kendra Scott

Additional Connections