The Hour - Back Office and Virtual Assistant Services

BACKGROUND

Please describe your company and position.

I am the Director - Customer Success of a staffing & workforce management company.

Describe what your company does in a single sentence.

Shiftposts connect business with qualified proffessionals to help manages staffing and workforce needs 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Customer Support
• Client Communication
• Process efficiency

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Hour provides customer service by handling customer inquiries, responding to emails an calls, resolving service requests, maintainingcustomer records and ensuirng timely communication with clients while delivering a positive customer experience. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Faster response times, improves customer satisfaction and more consistent handling of customer requests. Their support has also reduced our internal workload, allowing our team to focus on business growth. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are organized and reliable, consistently deliver on time, communicate proactively and quickly adapt whenever priorities changes. 

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their responsiveness, professionalism, and ability to quickly integrate into our workflow, making them feel like an extension of our team. 

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time. 

UPDATED REVIEW

This was published on 6/25/2026
Joel Shah
Director of Operation, Pharmacy Staffing CompanyOther industries

Toronto, Ontario

11-50

Jan 2022 - Ongoing

$50,000 to $199,999

Verified
Project summary
The Hour - Back Office and Virtual Assistant Services provides staffing and administrative support for a pharmacy staffing company. The team supports the client's recruiting process and candidate coordination.

Feedback summary
The Hour - Back Office and Virtual Assistant Services has improved the client's organizational processes and turnaround time on operational tasks. The team is highly professional, responsive, and accountable. They adapt quickly to the client's changing priorities and meet all deadlines.
BACKGROUND

Please describe your company and position.

I am the Director of Operation of a pharmacy staffing company. 

Describe what your company does in a single sentence.

We connects pharmacies with qualified pharmacists, technicians, assistants and student for tempporary staffing an relief shifts. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Staffing Support
• Operation Support
• Admin Support

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports our recruiting processes, staffing, candidates coordination, customer services and admin tasks which ensures smooth operations. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw exceptional organization, faster turnaround times on operational tasks. The additional support has allowed us to focus on growth and client services. We also noticed better coordination across our staffing and recruiting operations. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Team is responsive and accountable, we noticed they are highly proffessional in communicating with our staff and quicker to adpating any updates in priorities. They are quick with the completing tasks and meeting deadlines. 

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

Email or Messaging App

What did you find most impressive or unique about this company?

Team Bonding, they manages work in flow, meeting deadlines in filling up the position. They were highly responsive and accountable.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

I dont think so, any improvment needs this time.
Overall rating: 5    

Quality: 5    

Cost: 5    

Schedule: 5   

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Senior Underwriter

Describe what your company does in a single sentence.

We provide commercial and personal insurance solutions to business and individual.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Commercial Quoting
• Personal Quoting

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports our underwriting team by preparing commercial and personal quotes, reviewing policy information and documenting accurately in our CRM's, also coordinating with carriers to ensure quotes are completed on timely manner. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We noticed that the quoting process has become much more organized, turnaround times have improved and our internal team is able to handle a higher volume of submission. We also observed accuracy has been improved significantly. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This is excellent and we have overall positive experience. The team consistently delivers on time, communicates clearly and quick in responding. They are adaptable and flexible. 

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Turnaround time on our tasks, Flexibility and quick responses, which helps us to response our clients on time, within the decided timeframe. 

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time, The team is exceptionally well in doing the work.

BACKGROUND

Please describe your company and position.

I am the Director of Finance of Navacord

Describe what your company does in a single sentence.

We provides insurance, employee benifits and financial solution to individual and business across Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Accounting
• Payment Process

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Pricing fit our budget

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports us with the accounting operational by managing day to day bookkeeping, bank and credit card reconciliation, account payable and reconciliation and the team is responsible for ensuring our financial data remains accurate. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen noticeable improvement in the accuracy and organizational of our financial records. Reconciliations are completed on time and our internal finance team spends significantly less time on routine accounting tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Hour has been very organized and dependable. They consistently deliver work on time, communicate proactively, and are quick to respond whenever priorities change or additional support is required. They integrate well with our finance team and require minimal oversight.

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impresses us the most is their consistency and attention to detail. Their team quickly became an extension of our finance department, requiring very little supervision while consistently delivering accurate work on time.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time.

BACKGROUND

Please describe your company and position.

I am the Director of Insurance Operations of an insurance agency.

Describe what your company does in a single sentence.

We are independent insuranace agency that provides commercial, personal, specialty insurance and employee benefits solutions. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Policy Adminstration
• Insurance Operation

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour provides end to end support for our insurance operations, including policy administration, data entry, document management, carrier coordination and renewal support which ensures accurate processing of insurance documentation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen noticeable improvments in turnaround times and data accuracy and overall organization. We spend less time on admin work. The backend rocess have become much more consistent and efficient. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been smooth, the team is consistently delivers work on time, communicate proactively and is quick to respond. 

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are reliable and adaptable. They are managing the workflows very seamlessly. 

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

At this time, I found nothing as in such. 

BACKGROUND

Please describe your company and position.

I am the Finance Controller of a supermarket chain.

Describe what your company does in a single sentence.

We operate a chain of Kosher Supermarkets across USA which offers groceries, fresh food and onine grocery delivery services. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Invoice Processing
• Inventory Accounting
• Financial Accuracy

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Hour supports our acconting operations by overseeing invoice entry, inventory accounting and maintaining financial record. Also, they ensures to keep our accounting data organized and up to date. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Accuracy has improved in maintaining our financial records, faster invoice processing and inventory tracking. Our financial records and inventory systems are much more organized which helps us to focus on other key department areas. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been smoother than before. The team is consistent and delivers on time. 

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team consistently delivers work on time, and they're very dynamics and adaptable. We also find them reliable throughout the journey. The team is proactive in communicating and grasp new changes very quickly. 

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time

BACKGROUND

Please describe your company and position.

I am the Technical Operation Manager of an MSP company.

Describe what your company does in a single sentence.

Our company managed IT services, cybersecurity, cloud solutions support to businesses. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Operational Support
• Help Desk Support
• Back office Assistance

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Well, The Hour support our backend operations by handling administrative tasks, delivering IT services to our client allowing our internal team to focus on other data managemnet and documentation tasks. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since we have partnered wth The Hour, our internal workflows become much smoother, turnaround times have improved. This way our team is focusing on other priority works and documentation. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes they have been excellent in consistency and communication. The team is very responsive and act always fast if any priorities changes. They are reliable and accountable. 

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Responsive, Great project management and they have become a reliable extension of our team. 

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time.

BACKGROUND

Please describe your company and position.

I am the Director

Describe what your company does in a single sentence.

We provide professional counseling and mental health services through in-person and telehealth appointments.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Administrative Support
• Patient Coordination
• Insurance Verification

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Majorly they suport us in our administrative and operational processes, including patient scheduling, insurance verifications, record management and back office support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have seen improved organization, faster turnaround times on administrative tasks and better workflow management This has allowed our internal team to spend more time focusing on patient care rather than administrative work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the team has been responsible and easy to work with throughout the engagement Task and communication is consistent and team is really quick in addressing any questions and queries. 

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Highly responsible and consistent, very quick on problem solving. 

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not this time. 

BACKGROUND

Please describe your company and position.

I am the CFO of a real estate data company.

Describe what your company does in a single sentence.

We provide real estate data and property intelligence APIs that help businesses access and analyze property information at scale.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Accounting

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Pricing fit our budget

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Hour supports our accounting operations which incldes Bookkeeping, accounts payable and CRM management, bank reconciliations and maintaing financial reporting. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Well!! we have seen improved accuracy in our financial records and reconciliation of statements in our CRM, we experienced that our accounting processes are more organized and refined. Also, our internal team spends less time on routine financial tasks. Task deliveries were significantly improved. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• Consistently delivers work on time and meets deadlines
• Reliable and proactive in addressing any issues that arise
• Maintains a high level of accuracy and attention to detail

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Consistently delivers work
• Communicates clearly
• The process has been smooth and reliable.

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

No improvement this time. Team has been responsive and consistently delivers the work. 

BACKGROUND

Please describe your company and position.

I am the Director of Loan Operations of a financial services company.

Describe what your company does in a single sentence.

We provides mortgage lending and home loan solutions, including purchase, refinance, and home equity financing services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The Hour - Back Office and Virtual Assistant Services to accomplish?

• Mortgage Processing
• Loan Processing
• Refinancing

SOLUTION

How did you find The Hour - Back Office and Virtual Assistant Services?

Online Search

Why did you select The Hour - Back Office and Virtual Assistant Services over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from The Hour - Back Office and Virtual Assistant Services were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The hour supports mortgage operations by handling our backend processing, document management, data entry, loan coordination and workflow management to assist our loan processing. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After Working with The hour, we have saw improved turnaroud times on loan files, better organizing of documents and consistent workflows. Adminstartive workload have been improved.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been smooth, The team delivers all the assigned tasks on time, they are quick to responds us whenever needed and they are proactive. 

What was your primary form of communication with The Hour - Back Office and Virtual Assistant Services?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are impressed by The Hour - Back Office and Virtual Assistant Services' reliability and attention to detail, they quickly grasp things and they became an extension of our team, they are adaptive to new tasks and updates and delivers work on time. 

Are there any areas for improvement or something The Hour - Back Office and Virtual Assistant Services could have done differently?

Not at this time.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at an insurance company. We provide personalized employee benefits consulting, helping employers in Massachusetts reduce premium costs through tailored market analyses and customized benefit solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Hour - Back Office and Virtual Assistant Services?

We needed help with back-office administrative services.

SOLUTION

What was the scope of their involvement?

The Hour - Back Office and Virtual Assistant Services provides us with a virtual assistant who helps us with various tasks, including managing administrative tasks, supporting daily operations, and assisting with LinkedIn marketing initiatives. The team also organizes back-office processes, helps with marketing campaigns, and supports client-related activities.

What is the team composition?

We work with one teammate from The Hour - Back Office and Virtual Assistant Services.

How did you come to work with The Hour - Back Office and Virtual Assistant Services?

We received an email from them. We chose them because they had high ratings, their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

What is the status of this engagement?

We started working with them in January 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Hour - Back Office and Virtual Assistant Services’ work accuracy is very important to us and shows their success. We’ve also seen increased efficiency and smoother operations.

How did The Hour - Back Office and Virtual Assistant Services perform from a project management standpoint?

The Hour - Back Office and Virtual Assistant Services definitely meets deadlines. We communicate via virtual meetings.

What did you find most impressive about them?

The Hour - Back Office and Virtual Assistant Services’ professionalism, attention to detail, and dedication have been invaluable. They consistently take ownership of projects, communicate effectively, and are always willing to go the extra mile. Their work is thorough, reliable, and accurate.Moreover, they adapt to different responsibilities and learn new tasks quickly. Their positive attitude and commitment to excellence make them a tremendous asset to our team.

Are there any areas they could improve?

No, everything seems fine now.