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The Hour - Back Office and Virtual Assistant Services

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AI-Enabled Insurance Outsourcing

The Hour is a U.S.-based Business Process Outsourcing (BPO) and Virtual Assistant provider specializing in Insurance Operations, Real Estate, E-commerce, and Healthcare Outsourcing and remote team support for startups, SMEs, and growing enterprises.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    50 - 249
  • Locations
    Great Neck Plaza, NY
  • Year founded
    Founded 2015
  • Languages

5 Languages that we service

  • English
  • Spanish
  • Dutch
  • French
  • Hindi

1 Locations

  • Great Neck Plaza , NY

Service Lines
Back Office Outsourcing
50%
Customer Service Outsourcing
20%
Call Center Services
10%
Finance & Accounting Outsourcing (FAO)
10%
Document Digitization & Management
5%
HR Consulting
5%
Select Focus Area
Back Office Outsourcing
Virtual Assistant
55%
Data Entry & Processing
25%
Medical Billing Services
10%
Claims Processing
5%
Payment Processing
5%
Inbound Services
Answering services
50%
Virtual receptionist
30%
Inbound appointment scheduling
20%
Customer Service Outsourcing
Chat Support Services
25%
Email Support Services
25%
Order Processing & Taking
25%
Phone Support Services
25%
Outbound Services
Customer Surveys & Market Research Calls
50%
Third party verification
30%
B2C Telemarketing & telesales
10%
Collections Recovery Services
10%
Industries
Business services
30%
Financial services
25%
eCommerce
20%
Medical
10%
Real estate
10%
Other industries
5%
Clients
Small Business (<$10M)
50%
Midmarket ($10M - $1B)
35%
Enterprise (>$1B)
15%
Certified in:
Back Office Outsourcing Customer Service Outsourcing Virtual Assistant

Pricing Snapshot

Min. project size $1,000+
Avg. hourly rate < $25 /hr
Rating for cost 5 /5

What Clients Have Said

The Hour - Back Office and Virtual Assistant Services offers competitive pricing, with projects costing less than $10,000 for some clients and around $100K for others. Clients consistently mention good value for the cost, efficient service, and high-quality work, making them a strong choice for budget-conscious businesses.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 26 reviews
< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000
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The Hour - Back Office and Virtual Assistant Services Review Insights

Overall Review Rating

5.0
  • Quality 5.0
  • Schedule 4.9
  • Cost 5.0
  • Willing to Refer 5.0

Top Mentions

Review Highlights

  • Positive Team Dynamics and Culture Fit

    The culture fit with clients is frequently mentioned, with The Hour's team being seen as an extension of the client's company, fostering a collaborative and seamless working relationship.

  • Effective Communication and Responsiveness

    Clients noted The Hour's effective communication through various channels, including virtual meetings and messaging apps, highlighting their responsiveness and ability to adapt to client needs.

  • Room for Technological Advancements

    Some clients suggested incorporating advanced technological tools, such as AI-driven analytics, to further enhance The Hour's offerings and provide deeper insights into operational performance.

  • Adaptability and Learning Capability

    Reviewers commended The Hour's adaptability and quick learning capabilities, especially in taking on new responsibilities and mastering new tools or industries.

  • Expertise in Various Industries

    The Hour's expertise spans multiple industries, including insurance, finance, e-commerce, and recruitment, effectively managing diverse tasks like quoting, CRM management, and database building.

  • High Ratings and Referrals

    Many clients found The Hour through referrals or online searches, attracted by their high ratings and positive reviews, which contributed to their decision to partner with the company.

The Hour - Back Office and Virtual Assistant Services Reviews

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BPO Services for AI -Sourcing Automation Platform

  • $10,000 to $49,999
  • Aug. 2019 - Ongoing
5.0
Quality
5.0
Schedule
4.0
Cost
4.5
Willing to Refer
5.0

"They are professional, flexible, and easy to work with."

Aug 26, 2022
Chief Revenue Officer, AI -Sourcing Automation Platform
Anonymous
Verified
  • Other industries
  • Hoboken, New Jersey
  • 51-200 Employees
  • Online Review
  • Verified

The Hour - Back Office and Virtual Assistant Services provides BPO services for an Ai-sourcing automation platform. They provide support to the client's customer success and platform engagement team.

Showing 31-31 of 31 Reviews

Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

Learn More
Verified Client Reviews
29
Overall Review Rating
5
Source
Clutch
Last Updated
June 26, 2026

Business Entity

Business Entity Name The Hour Virtual Binz Inc
Source Wyoming Secretary of State
Jurisdiction of Formation Wyoming
Date of Formation March 23, 2023
Status Active
Last Updated December 1, 2025
ID 2023-001242020

Credit Report Results

International Credit Risk Assessment Moderate Risk
Source Creditsafe
Last Updated December 1, 2025
Learn More About The Clutch Verification Process

Locations (1)

16 Middle Neck Road Great Neck Plaza, NY, United States 11021

101 - 150

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