Customer Support Outsourcing for Lifestyle Media Company
- $50,000 to $199,999
- Oct. 2019 - Ongoing
"It’s definitely their adaptability that makes them stand out."
- New York City, New York
- 51-200 Employees
- Phone Interview
Horatio provides ongoing customer service support. After handling customer engagement during a pop-up shop, they were kept on to provide ongoing services. They also offer weekly reporting.
Quick to adapt to their clients’ needs, whether they are preferred communication platforms or training requirements, Horatio has become a trusted partner. Rather than pushback on requested changes, they adopt them quickly. Customers can expect a team that values documentation and communication.