ExpertCallers

BACKGROUND

Please describe your company and position.

I am the Owner of Global Towing

Describe what your company does in a single sentence.

We are a towing and roadside assistance company providing emergency towing, vehicle recovery, and roadside support services for residential and commercial customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to provide inbound customer support and call handling services for our towing business. Our main objective was to improve response times for roadside assistance requests, manage customer inquiries more efficiently, and ensure that emergency calls were handled professionally at all times.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scop of including mamning inbound custumar calles

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with ExpertCallers, we experienced noticeable improvements in customer response times and call management efficiency. We reduced missed calls during peak hours, improved customer satisfaction, and increased the number of successfully handled service requests. Their support also allowed our internal dispatch team to focus more on operations and roadside coordination

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was reliable and well-organized throughout the engagement. Communication was consistent, and the team responded quickly whenever updates or process adjustments were needed. Deliverables were completed on time, and they regularly provided updates and reports regarding call activity and customer interactions.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive thing about ExpertCallers was their professionalism and ability to handle urgent customer situations calmly and efficiently. Their agents adapted quickly to our workflow and consistently provided clear and professional communication that reflected well on our business

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, we were very satisfied with the collaboration. One area for improvement could be offering more advanced analytics and reporting tools to provide deeper insights into customer call trends and response performance. However, this did not affect the overall quality or reliability of their service.

BACKGROUND

Please describe your company and position.

I am the Owner of kayle.jennifer@mexicanbuilder.ca

Describe what your company does in a single sentence.

We are a construction and renovation company specializing in residential and commercial remodeling services across Canada.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage our inbound and outbound customer communications, improve response times, qualify leads, and ensure we never missed potential business opportunities from incoming inquiries.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ExpertCallers provided full call center support services for our business. Their team handled inbound customer calls, appointment scheduling, lead qualification, outbound follow-ups, and customer inquiry management. They also provided regular reporting on call activity, lead status, and customer interactions to help us monitor performance and improve our internal processes

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with ExpertCallers, we noticed a significant improvement in customer response times and lead engagement. We experienced higher appointment booking rates, fewer missed calls, and an increase in qualified leads converting into paying customers. Their support also allowed our internal team to focus more on project execution and client relationship

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very organized and reliable throughout the engagement. They consistently delivered tasks on time, communicated clearly, and quickly adapted whenever we needed process adjustments or updated scripts. We appreciated their proactive updates and responsiveness

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their professionalism and the way they represented our company during customer interactions. Their agents adapted quickly to our workflow and maintained a consistent, high-quality experience for our customers.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, we were very satisfied with the collaboration. If anything, more detailed analytics and customized reporting dashboards would make the experience even better, but their overall service exceeded our expectations

BACKGROUND

Please describe your company and position.

I am the Owner of skcimprovements.com

Describe what your company does in a single sentence.

SKC Improvements is a home improvement company specializing in residential renovation, repair, and property enhancement services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to handle outbound lead generation and appointment-setting services so our internal team could focus more on project estimates and closing deals. Our goal was to improve response times, increase qualified leads, and maintain consistent communication with potential customers.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• High ratings
• Close to my geographic location
• Great culture fit

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ExpertCallers managed outbound calling campaigns, lead qualification, customer follow-ups, and appointment scheduling for our home improvement services. Their team also provided reporting on call performance, lead status updates, and customer interaction tracking. They worked closely with our sales staff to ensure qualified prospects were properly scheduled and followed up on in a timely manner.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with ExpertCallers, we noticed a significant improvement in customer response times and overall communication with potential clients. Our appointment bookings increased, lead follow-ups became more consistent, and customer satisfaction improved noticeably. We also saw better organization in handling incoming inquiries, which helped improve operational efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was very professional and organized throughout the engagement. The team communicated clearly, provided regular updates, and consistently delivered tasks on time. They were responsive, proactive, and flexible whenever we needed adjustments

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their professionalism, responsiveness, and ability to represent our company professionally when speaking with customers. Their team adapted quickly to our processes and maintained consistent service quality.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, we were very satisfied with the collaboration. If anything, additional reporting customization and deeper analytics would make the service even stronger, but the overall experience exceeded our expectations.

UPDATED REVIEW

This review was published on April 10, 2026. 


Bruce Thompson

Marketing Manager, SKC Improvements

Contracting

West - USA

51-200

Apr 2024 - Oct 2024

$200,000 to $999,999

Verified

Project summary
ExpertCallers provided call center services for a home improvement firm. The team handled inbound calls, qualified leads, scheduled appointments, resolved customer queries, tracked calls, and generated reports.

Feedback summary
Thanks to ExpertCallers, the client saw a significant increase in leads, booked appointments, and conversion rates, and a decrease in missed calls. The team delivered a high level of professionalism and consistency in handling customer interactions. They also adapted quickly to requirements.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of SKC Improvements

Describe what your company does in a single sentence.

We are a home improvement company specializing in residential renovation and remodeling services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired them to handle our inbound call support so we wouldn’t miss potential leads and could respond to customer inquiries more efficiently.

SOLUTION

How did you find ExpertCallers?

Referral

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included dedicated inbound call handling, lead qualification, appointment scheduling, and customer query resolution. They also provided call tracking and reporting, which helped us understand peak inquiry times and customer needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a clear increase in captured leads and booked appointments. Missed calls dropped significantly, and our conversion rate improved because every inquiry was handled professionally and promptly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and reliable. The team maintained consistent communication and quickly adapted to our requirements.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

Yes, they delivered everything on time. Their consistency and professionalism in handling customer interactions stood out the most and directly contributed to our growth.

Are there any areas for improvement or something ExpertCallers could have done differently?

Nothing

STAR RATINGS:
Overall rating:  4.5

Quality: 4.5   

Cost: 4.5   

Schedule:   4.5

Willing to refer:  4.5 

BACKGROUND

Please describe your company and position.

I am the Sales Manager of levis flooring

Describe what your company does in a single sentence.

Levi’s Flooring is a professional flooring company specializing in hardwood installation, refinishing, and modern flooring solutions for both residential and commercial clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage our customer communications, ensuring every incoming inquiry was answered promptly and every potential lead was followed up professionally to increase conversions and overall client satisfaction

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included dedicated call center support for handling inbound calls, scheduling appointments, qualifying leads, and performing outbound follow-ups. Their team acted as the first point of contact for our customers, capturing information accurately, resolving queries, and ensuring our scheduling pipeline stayed full. They also provided weekly performance reports that helped us monitor call handling efficiency and lead conversion rates

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with ExpertCallers, we have seen a significant increase in booked consultations and confirmed projects. More importantly, our business grew by approximately 40%, thanks to the improved responsiveness and higher rate of qualified leads being captured and converted. The professionalism in every interaction directly boosted our reputation and client trust.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was exceptional. ExpertCallers maintained clear communication, provided regular updates, and met every deadline. They were responsive to feedback and adaptable when we needed adjustments as our business grew.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their reliability and consistency. Their team handled calls with professionalism and represented our brand the way we would ourselves. They truly became an extension of our business and played a significant role in our growth.

Are there any areas for improvement or something ExpertCallers could have done differently?

Nothing At ALL

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Genesis Pro Build

Describe what your company does in a single sentence.

Genesis Pro Build Ltd is a construction and landscaping company offering residential and commercial building solutions, including patios, fencing, concrete work, and waterproofing, with a strong focus on quality and reliability.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage our inbound and outbound customer calls, improve lead handling, and ensure timely follow-ups, with the goal of increasing our client engagement and conversions.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included full call center support, including answering incoming inquiries, managing appointment scheduling, qualifying leads, and performing follow-ups for potential clients. ExpertCallers also provided structured reporting and performance tracking, allowing us to monitor call handling efficiency and lead conversion rates. Their team acted as an extension of our business, ensuring every customer interaction was professional and timely.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

After partnering with ExpertCallers, our business saw a remarkable 40% increase in client conversions. Lead follow-ups became much faster, fewer inquiries were missed, and our overall response time improved significantly. This directly boosted revenue and strengthened our client relationships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was seamless. ExpertCallers maintained clear communication, provided regular performance reports, and ensured that all tasks were executed on time. They were proactive in suggesting improvements to

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their professionalism and reliability. Their team handled every call with care, represented our brand exceptionally well, and delivered measurable business growth in a short period

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience exceeded our expectations.

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Mexican Builder

Describe what your company does in a single sentence.

Mexican Builder is a construction and renovation company delivering reliable residential and commercial building solutions with a focus on quality workmanship and timely execution.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We hired ExpertCallers to manage our customer communication, handle inbound and outbound calls, and improve our lead conversion process while ensuring no customer inquiry was missed.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ExpertCallers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included complete call center support such as answering inbound calls, handling customer queries, scheduling appointments, lead qualification, and outbound follow-ups. They also provided structured reporting, call monitoring, and performance tracking to help us understand customer behavior and improve our sales process.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Working with ExpertCallers led to a significant improvement in our response time and customer engagement. We saw an increase in qualified leads, better conversion rates, and overall smoother communication with our clients. Their involvement helped us scale operations without increasing internal workload

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was efficient and well-organized. The team maintained clear communication, shared regular updates, and delivered all tasks on time. They were also flexible and quick to adapt to our changing requirements.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their professionalism and consistency. Their agents handled customer interactions with care and represented our brand very well, making them feel like a natural extension of our team.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was excellent. If anything, more detailed onboarding at the beginning would have made the transition even smoother, but their ongoing support and responsiveness made up for it

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Auto Holic Detailers

Describe what your company does in a single sentence.

Autoholic Detailers is a premium auto detailing company focused on delivering high-quality vehicle care, restoration, and protection services with strong attention to detail and customer satisfaction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We partnered with ExpertCallers to manage our inbound and outbound customer communication, with the goal of improving lead handling, increasing booking conversions, and ensuring no potential customer inquiry was missed.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included full call center support, including answering inbound customer calls, handling service inquiries, scheduling appointments, and performing outbound follow-ups for leads. Their team also helped with lead qualification and customer engagement, ensuring every inquiry was handled professionally and consistently. They provided structured reporting and performance tracking, which gave us clear visibility into call performance and conversions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were beyond our expectations. Within a short period of working with ExpertCallers, our business grew by approximately 40%. We experienced a significant increase in booked appointments, improved lead conversion rates, and much faster response times to customer inquiries. This directly impacted our revenue and overall customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was smooth and highly professional. Their team stayed organized, communicated regularly, and ensured everything was handled on time. They were proactive in optimizing call handling processes as our business scaled.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most was their consistency and professionalism in handling customer interactions. Their team truly felt like an extension of our business and played a major role in improving how we engage with our customers.

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was excellent. If anything, slightly more detailed onboarding at the start would have made the transition even smoother, but their ongoing support and responsiveness made up for it completely

BACKGROUND

Please describe your company and position.

I am the Owner of ABA tree services

Describe what your company does in a single sentence.

ABA Tree Services is a professional tree care company providing trimming, removal, and maintenance services with a strong focus on safety and customer satisfaction

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We partnered with ExpertCallers to handle our inbound and outbound call center operations, with the goal of improving customer response times, capturing more leads, and delivering a more professional customer experience.

SOLUTION

How did you find ExpertCallers?

Online Search

Why did you select ExpertCallers over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope included complete call center outsourcing, covering inbound customer support, outbound follow-ups, appointment scheduling, and lead qualification. Their team integrated with our internal processes and implemented structured workflows to manage customer interactions efficiently. They also provided reporting and performance tracking, ensuring we had full visibility into call volumes, conversions, and service quality. ExpertCallers is known for providing 24/7 support and scalable solutions, which aligned perfectly with our growing business needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results were outstanding. Within a few months of working with their team, our overall business increased by approximately 40%. We saw a major improvement in lead conversion rates, faster response times, and significantly better customer engagement. Their structured approach to handling calls and lead generation directly contributed to this growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was highly efficient and professional. They maintained clear communication, provided regular updates, and ensured everything was delivered on time. Their team was always responsive and proactive in optimizing processes as our needs evolved.

What was your primary form of communication with ExpertCallers?

Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to combine efficiency with a human touch. Their agents were well-trained, professional, and truly represented our brand well. Their scalable system and process-driven approach made a noticeable difference in our operations and cust

Are there any areas for improvement or something ExpertCallers could have done differently?

Overall, the experience was excellent. If anything, more detailed onboarding documentation at the beginning would have been helpful, but their continuous support and responsiveness more than made up for it.

BACKGROUND

Please describe your company and position.

I am the Founder of TrueEngage

Describe what your company does in a single sentence.

Built for Genesys Cloud. Instantly deploy any channel contact on websites, mobile apps and kiosks. Web messaging, WebRTC voice and video, Callback requests, FB messenger, WhatsApp, contact forms and video meetings. In-interaction switching between TXT - Voice - Video for real omnichannel experience.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We acquired two companies, both with different customer support challenges. One had zero customer support, the other had non-US hours. We needed to show up for our customers in a way never done before.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

When we acquired the business, they were using Intercom. Our ExpertCallers rep helped us migrate to HubSpot Service Hub. We use Ring4 for calling.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We went from bad customer support, days before responses and low CSAT scores, to amazing reviews about our service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We meet bi-weekly for management and weekly with the rep. Though we're always on Slack. Our rep started within weeks of signing up with ExpertCallers.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They really care about their people and it shows. Everyone from ExpertCallers is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.

Are there any areas for improvement or something ExpertCallers could have done differently?

Not one thing. We are very happy.

BACKGROUND

Please describe your company and position.

I am the Founder of Softtutor Consulting

Describe what your company does in a single sentence.

We are a reliable consulting firm, firmly believing that every project is a reflection of our identity and values. Our work is guided by a commitment to delivering excellence - both in the solutions we develop and the quality of services we provide. For over three decades, we have supported our clients in generating added value through the effective and innovative application of information technologies within their organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ExpertCallers to accomplish?

• We were doing customer service ourselves during the daytime and decided to offer service also during out-of-office hours, going 24/7, so we hired ExpertCallers.

SOLUTION

How did you find ExpertCallers?

• Online Search
• Clutch Site

Why did you select ExpertCallers over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from ExpertCallers were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

A task force from ExpertCallers joined us in our headquarters, and we trained them on-site. Then, two teammates from ExpertCallers made sure training was conducted on their end. We supported them during the first two weeks before they went live.
Currently, ExpertCallers is doing the same job as our customer service representatives outside of our office hours. They service customers and support them in the ordering process. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We don’t feel a big difference between our representatives and ExpertCallers’s when it comes to service quality. We conduct mystery calls that prove their quality levels are the same as ours. Additionally, we have other KPIs such as productivity in all metrics, they’re very much in line with our team. Onboarding them was fairly easy, and they’re hands-on with training.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Whenever we have a smaller project that needs to be executed, they’re always on time or even ready upfront. Communication is always flawless with them. Good communication has been especially important in the past months, and I’ve never felt uninformed about what’s happening. 
We usually have weekly Zoom meetings with the operations manager, and then communication happens ad hoc whenever needed. The ExpertCallers teams receive information via the same channels as our team, mainly email. We also meet virtually on our ticketing tool, where there’s a lot of communication between the agents. When we have additional training, they come to our office, or we fly over to support them and ensure resources are trained well.

What was your primary form of communication with ExpertCallers?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I’m impressed with their hands-on mentality and their service-oriented attitude. Whenever we have an idea, they’re all in and supporting us it’s good to have a partner that we can rely on.

Are there any areas for improvement or something ExpertCallers could have done differently?

There’s nothing they need to improve that’s worth mentioning. In any professional setting, there is always room for improvement; that’s what we all get up for in the morning.