# ExpertCallers ExpertCallers Reviews (34), Pricing, Services & Verified Ratings - Premier Verified - 4.8 out of 5 average review rating - 32 connections joined ExpertCallers's Network [Visit Website](https://www.expertcallers.com/) [Get a Custom Proposal](https://clutch.co/profile/expertcallers) **Delivering Value to Every Interaction** ExpertCallers is a global provider of customer relationship management and contact center solutions, helping businesses build meaningful customer interactions and long-term loyalty. A division of Flatworld Solutions, the company has been delivering process-driven, scalable support services since 2002. Built on a strong foundation of operational excellence, ExpertCallers integrates structured workflows with Lean Six Sigma (LSS) methodologies to ensure consistency, efficiency, and continuous improvement across every engagement. What began as a small team serving a handful of clients has evolved into a global operation supporting businesses across multiple continents. This growth has been driven not just by scale, but by a disciplined approach to systems, a skilled workforce, and a long-term commitment to client success. Today, ExpertCallers offers a comprehensive suite of contact center services, including inbound and outbound support, technical assistance, telemarketing, CATI, email, and chat, delivered through both traditional and AI-augmented models. By combining human expertise with intelligent automation, the company enables organizations to enhance customer engagement, improve operational efficiency, and deliver consistent, high-quality experiences at scale. ## Company Information - Minimum project size: $1,000+ - Hourly rate: < $25 - Number of employees: 250 - 999 - 1 Locations: - Princeton, NJ (Headquarters) - Founded in 2002 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 50% Call Center Services - 10% Business Consulting - 10% Customer Service Outsourcing - 10% Sales Outsourcing - 5% Back Office Outsourcing - 5% Email Marketing - 5% Finance & Accounting Outsourcing (FAO) - 5% Market Research ### Focus Areas - Inbound Services: - 50% Answering services - 25% Inbound appointment scheduling - 25% Virtual receptionist - Sales Outsourcing: - 50% B2B Appointment Setting - 50% B2B Lead Generation - Outbound Services: - 50% B2C Telemarketing & telesales - 50% Customer Surveys & Market Research Calls - Customer Service Outsourcing: - 50% Order Processing & Taking - 50% Phone Support Services - Market Research Focus: - 25% Market Research Interviews - 15% Observational Research - 10% Expert Networks - 10% Market Analysis - 10% Market Research Data Analysis - 10% Market Research Surveys - 10% Persona Development Services - 5% Market Research Data Reporting - 5% Shopper Marketing - Back Office Outsourcing: - 25% Virtual Assistant - 15% Payment Processing - 10% Claims Processing - 10% Data Entry & Processing - 10% Legal Outsourcing - 10% Medical Billing Services - 10% Revenue Cycle Management - 10% Writing & Content Creation Outsourcing - Business Consulting Focus: - 5% Accessibility Consulting - 5% Association Management Consulting - 5% Business Intelligence Consulting - 5% Business Process Management Consulting - 5% Business Transformation Consulting - 5% Change Management Consulting - 5% Diversity Consulting - 5% Due Diligence Consulting - 5% Environmental Consulting - 5% Legal Consulting - 5% Management Consulting - 5% Marketing Operations Consulting - 5% Multicultural Consulting - 5% Operational Change Consulting - 5% Product Management Consulting - 5% Real Estate Consulting - 5% Sourcing and Procurement Consulting - 5% Strategy Development Consulting - 5% Talent Consulting - 5% eCommerce Consulting ### Industries - 10% eCommerce - 10% Real estate - 10% Gaming - 10% Information technology - 10% Retail - 10% Telecommunications - 10% Manufacturing - 10% Media - 10% Automotive - 10% Medical ### Clients - 15% Small Business (<$10M) - 15% Midmarket ($10M - $1B) - 70% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: ExpertCallers offers competitive pricing and strong value for cost, with clients frequently noting good budget fit and measurable improvements in lead generation and customer engagement. Project costs are not specified, but their services are described as efficient and effective, enhancing overall business performance. **Most Common Project Size**: $10,000 to $49,000 based on 34 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Call Center Services: $10,000 to $49,000 based on 24 reviews - Customer Service Outsourcing: $10,000 to $49,000 based on 14 reviews - Sales Outsourcing: $10,000 to $49,000 based on 8 reviews - Back Office Outsourcing: $50,000 to $199,999 based on 7 reviews - Business Consulting: $50,000 to $199,999 based on 1 review - Market Research: $50,000 to $199,999 based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### ExpertCallers Review Insights Overall Review Rating: 4.8 - Quality: 4.7 - Schedule: 4.8 - Cost: 4.8 - Willing to Refer: 4.7 ### Top Mentions - Communicative (21 mentions) - Professional (21 mentions) - Timely (17 mentions) - Reliable (8 mentions) - Well-organized projects (8 mentions) - Proactive (7 mentions) - Efficient (5 mentions) - Adaptable (4 mentions) - Great project management (4 mentions) - Easy to work with (2 mentions) - Flexible (2 mentions) - Open to feedback (2 mentions) - Collaborative (1 mentions) - Exceeds expectations (1 mentions) - Exceptional results (1 mentions) - Great team (1 mentions) - Hard working (1 mentions) - High-quality work (1 mentions) - Knowledgeable (1 mentions) - Personable (1 mentions) ### Review Highlights **Valuable Support for Business Growth** ExpertCallers provided valuable support that directly contributed to business growth, with clients experiencing increased bookings, conversions, and improved sales pipelines. Their impact was particularly noted in sectors like construction and auto detailing. **Professionalism and Reliability** Clients repeatedly praised ExpertCallers for their professionalism, reliability, and ability to represent their brands well. Their agents were noted for handling customer interactions with care and consistency, making them a valuable extension of clients' teams. **Effective Lead Generation** ExpertCallers effectively generated qualified leads and set appointments, contributing to business growth for clients. Their structured approach to lead generation and ability to target prospects efficiently were highlighted as key strengths. **Improved Customer Response Times** ExpertCallers consistently helped clients improve customer response times, reducing missed calls and enhancing overall customer satisfaction. This improvement was noted across various industries, including construction, e-commerce, and childcare. **Organized Project Management** Clients commended ExpertCallers for their organized and reliable project management. They delivered tasks on time, maintained clear communication, and were responsive to client needs, ensuring smooth collaborations. **High Client Satisfaction** Overall client satisfaction was high, with many expressing no significant areas for improvement. The combination of professionalism, effective communication, and tangible results contributed to this positive sentiment. **Positive Client Relationships** The ability of ExpertCallers to maintain and strengthen client relationships was a recurring theme. Their consistent communication and proactive engagement helped clients enhance their customer service and operational efficiency. **Adaptability to Client Needs** ExpertCallers demonstrated adaptability by quickly integrating with client workflows and adjusting strategies based on feedback. This flexibility was appreciated by clients who required tailored solutions. **Challenges with Advanced Reporting** While clients were generally satisfied, some expressed a desire for more advanced analytics and customized reporting to gain deeper insights into call performance and customer interactions. This was noted as a potential area for improvement. ### ExpertCallers Reviews #### Call Center Services for Towing Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Jan. 2024 - Feb. 2025 **Project Summary**: ExpertCallers provided call center services for a towing company. The team managed the client's inbound customer support calls. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, Global Towing - Industry: Business services - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — May 13, 2026 **Feedback Summary**: ExpertCallers helped the client improve customer response times and call management efficiency. The team was reliable, well-organized, and professional. Moreover, they adapted quickly to the client's workflow and provided clear communication. They also completed deliverables on time. ""The most impressive thing about ExpertCallers was their professionalism."" **BACKGROUND** Please describe your company and position.I am the Owner of Global TowingDescribe what your company does in a single sentence.We are a towing and roadside assistance company providing emergency towing, vehicle recovery, and roadside support services for residential and commercial customers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to provide inbound customer support and call handling services for our towing business. Our main objective was to improve response times for roadside assistance requests, manage customer inquiries more efficiently, and ensure that emergency calls were handled professionally at all times. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Close to my geographic locationPricing fit our budgetGreat culture fitHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scop of including mamning inbound custumar calles **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Since partnering with ExpertCallers, we experienced noticeable improvements in customer response times and call management efficiency. We reduced missed calls during peak hours, improved customer satisfaction, and increased the number of successfully handled service requests. Their support also allowed our internal dispatch team to focus more on operations and roadside coordinationDescribe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was reliable and well-organized throughout the engagement. Communication was consistent, and the team responded quickly whenever updates or process adjustments were needed. Deliverables were completed on time, and they regularly provided updates and reports regarding call activity and customer interactions.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?The most impressive thing about ExpertCallers was their professionalism and ability to handle urgent customer situations calmly and efficiently. Their agents adapted quickly to our workflow and consistently provided clear and professional communication that reflected well on our businessAre there any areas for improvement or something ExpertCallers could have done differently?Overall, we were very satisfied with the collaboration. One area for improvement could be offering more advanced analytics and reporting tools to provide deeper insights into customer call trends and response performance. However, this did not affect the overall quality or reliability of their service. --- #### Customer Service & Call Center Support for Renovation Co **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Jan. 2024 - Feb. 2025 **Project Summary**: ExpertCallers provided call center and customer service support to a construction and renovation company. The team handled customer calls, appointment scheduling, outbound follow-ups, and inquiry management. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, kayle.jennifer@mexicanbuilder.ca - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — May 12, 2026 **Feedback Summary**: ExpertCallers' work improved the client's customer response times, lead engagement, and appointment booking rates. The team was organized and reliable, delivered tasks on time, communicated clearly, and adapted quickly to the client's needs. ExpertCallers' professionalism was commendable. ""Their agents adapted quickly to our workflow and maintained a consistent, high-quality experience for our customers."" **BACKGROUND** Please describe your company and position.I am the Owner of kayle.jennifer@mexicanbuilder.caDescribe what your company does in a single sentence.We are a construction and renovation company specializing in residential and commercial remodeling services across Canada. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to manage our inbound and outbound customer communications, improve response times, qualify leads, and ensure we never missed potential business opportunities from incoming inquiries. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Close to my geographic locationGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ExpertCallers provided full call center support services for our business. Their team handled inbound customer calls, appointment scheduling, lead qualification, outbound follow-ups, and customer inquiry management. They also provided regular reporting on call activity, lead status, and customer interactions to help us monitor performance and improve our internal processes **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Since partnering with ExpertCallers, we noticed a significant improvement in customer response times and lead engagement. We experienced higher appointment booking rates, fewer missed calls, and an increase in qualified leads converting into paying customers. Their support also allowed our internal team to focus more on project execution and client relationshipDescribe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was very organized and reliable throughout the engagement. They consistently delivered tasks on time, communicated clearly, and quickly adapted whenever we needed process adjustments or updated scripts. We appreciated their proactive updates and responsivenessWhat was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was their professionalism and the way they represented our company during customer interactions. Their agents adapted quickly to our workflow and maintained a consistent, high-quality experience for our customers.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, we were very satisfied with the collaboration. If anything, more detailed analytics and customized reporting dashboards would make the experience even better, but their overall service exceeded our expectations --- #### Back Office Outsourcing for Home Improvement Company **The Project** - Services: Back Office Outsourcing, Business Consulting - Project size: $50,000 to $199,999 - Project length: Mar. 2025 - July 2026 **Project Summary**: ExpertCallers provided call center services for a home improvement company. The team managed outbound calling campaigns, lead qualification, customer follow-ups, and appointment scheduling. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Owner, skcimprovements.com - Industry: Business services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — May 8, 2026 **Feedback Summary**: The engagement led to increased appointment bookings, consistent lead follow-ups, and improved customer satisfaction. ExpertCallers' team was professional, organized, and responsive. They communicated clearly, provided regular updates, and delivered tasks on time. This review is an update by the client company. The original content is located below the new review. ""They were responsive, proactive, and flexible whenever we needed adjustments."" **BACKGROUND** Please describe your company and position.I am the Owner of skcimprovements.comDescribe what your company does in a single sentence.SKC Improvements is a home improvement company specializing in residential renovation, repair, and property enhancement services. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to handle outbound lead generation and appointment-setting services so our internal team could focus more on project estimates and closing deals. Our goal was to improve response times, increase qualified leads, and maintain consistent communication with potential customers. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?High ratingsClose to my geographic locationGreat culture fitHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ExpertCallers managed outbound calling campaigns, lead qualification, customer follow-ups, and appointment scheduling for our home improvement services. Their team also provided reporting on call performance, lead status updates, and customer interaction tracking. They worked closely with our sales staff to ensure qualified prospects were properly scheduled and followed up on in a timely manner. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Since partnering with ExpertCallers, we noticed a significant improvement in customer response times and overall communication with potential clients. Our appointment bookings increased, lead follow-ups became more consistent, and customer satisfaction improved noticeably. We also saw better organization in handling incoming inquiries, which helped improve operational efficiencyDescribe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was very professional and organized throughout the engagement. The team communicated clearly, provided regular updates, and consistently delivered tasks on time. They were responsive, proactive, and flexible whenever we needed adjustmentsWhat was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was their professionalism, responsiveness, and ability to represent our company professionally when speaking with customers. Their team adapted quickly to our processes and maintained consistent service quality.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, we were very satisfied with the collaboration. If anything, additional reporting customization and deeper analytics would make the service even stronger, but the overall experience exceeded our expectations. **UPDATED REVIEW** This review was published on April 10, 2026. Bruce ThompsonMarketing Manager, SKC ImprovementsContractingWest - USA51-200Apr 2024 - Oct 2024$200,000 to $999,999VerifiedProject summaryExpertCallers provided call center services for a home improvement firm. The team handled inbound calls, qualified leads, scheduled appointments, resolved customer queries, tracked calls, and generated reports.Feedback summaryThanks to ExpertCallers, the client saw a significant increase in leads, booked appointments, and conversion rates, and a decrease in missed calls. The team delivered a high level of professionalism and consistency in handling customer interactions. They also adapted quickly to requirements.BACKGROUNDPlease describe your company and position.I am the Marketing Manager of SKC ImprovementsDescribe what your company does in a single sentence.We are a home improvement company specializing in residential renovation and remodeling services.OPPORTUNITY / CHALLENGEWhat specific goals or objectives did you hire ExpertCallers to accomplish?We hired them to handle our inbound call support so we wouldn’t miss potential leads and could respond to customer inquiries more efficiently.SOLUTIONHow did you find ExpertCallers?ReferralWhy did you select ExpertCallers over others?Great culture fitGood value for costCompany values alignedHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included dedicated inbound call handling, lead qualification, appointment scheduling, and customer query resolution. They also provided call tracking and reporting, which helped us understand peak inquiry times and customer needs.RESULTS & FEEDBACKWhat were the measurable outcomes from the project that demonstrate progress or success?We saw a clear increase in captured leads and booked appointments. Missed calls dropped significantly, and our conversion rate improved because every inquiry was handled professionally and promptly.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was smooth and reliable. The team maintained consistent communication and quickly adapted to our requirements.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Yes, they delivered everything on time. Their consistency and professionalism in handling customer interactions stood out the most and directly contributed to our growth.Are there any areas for improvement or something ExpertCallers could have done differently?NothingSTAR RATINGS:Overall rating:  4.5Quality: 4.5   Cost: 4.5   Schedule:   4.5Willing to refer:  4.5  --- #### Call Center Services for Flooring Company **The Project** - Services: Call Center Services - Project size: $200,000 to $999,999 - Project length: Apr. - Sep. 2024 **Project Summary**: ExpertCallers provided call center services for a flooring company. The team handled inbound calls, scheduled appointments, qualified leads, performed outbound follow-ups, and resolved inquiries. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Sales Manager, levis flooring - Industry: Contracting - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 8, 2026 **Feedback Summary**: Thanks to ExpertCallers' support, the client saw a significant increase in booked consultations and confirmed projects, resulting in approximately 40% business growth. The team was professional, reliable, and consistent. They maintained clear communication and provided regular updates. ""Their team handled calls with professionalism and represented our brand the way we would ourselves."" **BACKGROUND** Please describe your company and position.I am the Sales Manager of levis flooringDescribe what your company does in a single sentence.Levi’s Flooring is a professional flooring company specializing in hardwood installation, refinishing, and modern flooring solutions for both residential and commercial clients. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to manage our customer communications, ensuring every incoming inquiry was answered promptly and every potential lead was followed up professionally to increase conversions and overall client satisfaction **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Good value for costReferred to meCompany values alignedHow many teammates from ExpertCallers were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included dedicated call center support for handling inbound calls, scheduling appointments, qualifying leads, and performing outbound follow-ups. Their team acted as the first point of contact for our customers, capturing information accurately, resolving queries, and ensuring our scheduling pipeline stayed full. They also provided weekly performance reports that helped us monitor call handling efficiency and lead conversion rates **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Since partnering with ExpertCallers, we have seen a significant increase in booked consultations and confirmed projects. More importantly, our business grew by approximately 40%, thanks to the improved responsiveness and higher rate of qualified leads being captured and converted. The professionalism in every interaction directly boosted our reputation and client trust.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was exceptional. ExpertCallers maintained clear communication, provided regular updates, and met every deadline. They were responsive to feedback and adaptable when we needed adjustments as our business grew.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was their reliability and consistency. Their team handled calls with professionalism and represented our brand the way we would ourselves. They truly became an extension of our business and played a significant role in our growth.Are there any areas for improvement or something ExpertCallers could have done differently?Nothing At ALL --- #### Call Center Services for Construction & Landscaping Company **The Project** - Services: Back Office Outsourcing, Call Center Services - Project size: $200,000 to $999,999 - Project length: Aug. 2024 - Feb. 2025 **Project Summary**: ExpertCallers provided call center services for a construction and landscaping company. The team managed inbound and outbound customer calls, scheduled appointments, and followed up with potential clients. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Marketing Director, Genesis Pro Build - Industry: Contracting - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 8, 2026 **Feedback Summary**: The client's business saw a 40% increase in conversions since partnering with ExpertCallers. The team also improved the client's response time and lead follow-ups. ExpertCallers was professional, reliable, and proactive. They also delivered tasks on time and shared regular performance reports. ""What impressed us most was their professionalism and reliability."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Genesis Pro BuildDescribe what your company does in a single sentence.Genesis Pro Build Ltd is a construction and landscaping company offering residential and commercial building solutions, including patios, fencing, concrete work, and waterproofing, with a strong focus on quality and reliability. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to manage our inbound and outbound customer calls, improve lead handling, and ensure timely follow-ups, with the goal of increasing our client engagement and conversions. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitReferred to meHow many teammates from ExpertCallers were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included full call center support, including answering incoming inquiries, managing appointment scheduling, qualifying leads, and performing follow-ups for potential clients. ExpertCallers also provided structured reporting and performance tracking, allowing us to monitor call handling efficiency and lead conversion rates. Their team acted as an extension of our business, ensuring every customer interaction was professional and timely. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?After partnering with ExpertCallers, our business saw a remarkable 40% increase in client conversions. Lead follow-ups became much faster, fewer inquiries were missed, and our overall response time improved significantly. This directly boosted revenue and strengthened our client relationships.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was seamless. ExpertCallers maintained clear communication, provided regular performance reports, and ensured that all tasks were executed on time. They were proactive in suggesting improvements toWhat was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was their professionalism and reliability. Their team handled every call with care, represented our brand exceptionally well, and delivered measurable business growth in a short periodAre there any areas for improvement or something ExpertCallers could have done differently?Overall, the experience exceeded our expectations. --- #### Call Center Support for Construction & Renovation Company **The Project** - Services: Back Office Outsourcing, Call Center Services - Project size: $200,000 to $999,999 - Project length: Dec. 2024 - May 2025 **Project Summary**: ExpertCallers provided call center support for a construction and renovation company. The team handled inbound and outbound calls, set appointments, qualified leads, and followed up with potential customers. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Marketing Director, Mexican Builder - Industry: Automotive - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 7, 2026 **Feedback Summary**: ExpertCallers successfully improved the client's response time, customer engagement, and conversion rates. The team was efficient, well-organized, and flexible. Moreover, they maintained clear communication and delivered on time. Their professionalism and consistency were hallmarks of their work. ""Their agents handled customer interactions with care and represented our brand very well."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Mexican BuilderDescribe what your company does in a single sentence.Mexican Builder is a construction and renovation company delivering reliable residential and commercial building solutions with a focus on quality workmanship and timely execution. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to manage our customer communication, handle inbound and outbound calls, and improve our lead conversion process while ensuring no customer inquiry was missed. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included complete call center support such as answering inbound calls, handling customer queries, scheduling appointments, lead qualification, and outbound follow-ups. They also provided structured reporting, call monitoring, and performance tracking to help us understand customer behavior and improve our sales process. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Working with ExpertCallers led to a significant improvement in our response time and customer engagement. We saw an increase in qualified leads, better conversion rates, and overall smoother communication with our clients. Their involvement helped us scale operations without increasing internal workloadDescribe their project management. Did they deliver items on time? How did they respond to your needs?Project management was efficient and well-organized. The team maintained clear communication, shared regular updates, and delivered all tasks on time. They were also flexible and quick to adapt to our changing requirements.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What stood out most was their professionalism and consistency. Their agents handled customer interactions with care and represented our brand very well, making them feel like a natural extension of our team.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, the experience was excellent. If anything, more detailed onboarding at the beginning would have made the transition even smoother, but their ongoing support and responsiveness made up for it --- #### Call Center Services for Auto Detailing Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $200,000 to $999,999 - Project length: July - Dec. 2025 **Project Summary**: ExpertCallers provided call center support for an auto detailing company. The team handled inbound customer calls, managed service inquiries, scheduled appointments, and followed up on leads. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.0 **The Reviewer** Marketing Director, Auto Holic Detailers - Industry: Automotive - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 7, 2026 **Feedback Summary**: Thanks to ExpertCallers' help, the client saw a 40% increase in business, booked appointments, and conversions. The team was professional, organized, and proactive. Moreover, they did a great job optimizing call-handling processes as the client's business grew. Their consistency also stood out. ""Their team truly felt like an extension of our business."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Auto Holic DetailersDescribe what your company does in a single sentence.Autoholic Detailers is a premium auto detailing company focused on delivering high-quality vehicle care, restoration, and protection services with strong attention to detail and customer satisfaction **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We partnered with ExpertCallers to manage our inbound and outbound customer communication, with the goal of improving lead handling, increasing booking conversions, and ensuring no potential customer inquiry was missed. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meCompany values alignedHow many teammates from ExpertCallers were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included full call center support, including answering inbound customer calls, handling service inquiries, scheduling appointments, and performing outbound follow-ups for leads. Their team also helped with lead qualification and customer engagement, ensuring every inquiry was handled professionally and consistently. They provided structured reporting and performance tracking, which gave us clear visibility into call performance and conversions **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The results were beyond our expectations. Within a short period of working with ExpertCallers, our business grew by approximately 40%. We experienced a significant increase in booked appointments, improved lead conversion rates, and much faster response times to customer inquiries. This directly impacted our revenue and overall customer satisfaction.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was smooth and highly professional. Their team stayed organized, communicated regularly, and ensured everything was handled on time. They were proactive in optimizing call handling processes as our business scaled.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What stood out the most was their consistency and professionalism in handling customer interactions. Their team truly felt like an extension of our business and played a major role in improving how we engage with our customers.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, the experience was excellent. If anything, slightly more detailed onboarding at the start would have made the transition even smoother, but their ongoing support and responsiveness made up for it completely --- #### Call Center Services for Tree Care Company **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Apr. - Oct. 2024 **Project Summary**: ExpertCallers provided call center services for a tree care company. The team handled inbound customer support, outbound follow-ups, appointment scheduling, and lead qualification. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Owner, ABA Tree Services - Industry: Business services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 6, 2026 **Feedback Summary**: Thanks to ExpertCallers' help, the client saw a 40% increase in business, improved lead conversion rates, faster response times, and better customer engagement. The team was efficient, professional, and well-trained. They also maintained clear communication and were always responsive and proactive. ""What impressed us most was their ability to combine efficiency with a human touch."" **BACKGROUND** Please describe your company and position.I am the Owner of ABA tree servicesDescribe what your company does in a single sentence.ABA Tree Services is a professional tree care company providing trimming, removal, and maintenance services with a strong focus on safety and customer satisfaction **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We partnered with ExpertCallers to handle our inbound and outbound call center operations, with the goal of improving customer response times, capturing more leads, and delivering a more professional customer experience. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Good value for costReferred to meCompany values alignedHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included complete call center outsourcing, covering inbound customer support, outbound follow-ups, appointment scheduling, and lead qualification. Their team integrated with our internal processes and implemented structured workflows to manage customer interactions efficiently. They also provided reporting and performance tracking, ensuring we had full visibility into call volumes, conversions, and service quality. ExpertCallers is known for providing 24/7 support and scalable solutions, which aligned perfectly with our growing business needs. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The results were outstanding. Within a few months of working with their team, our overall business increased by approximately 40%. We saw a major improvement in lead conversion rates, faster response times, and significantly better customer engagement. Their structured approach to handling calls and lead generation directly contributed to this growth.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was highly efficient and professional. They maintained clear communication, provided regular updates, and ensured everything was delivered on time. Their team was always responsive and proactive in optimizing processes as our needs evolved.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was their ability to combine efficiency with a human touch. Their agents were well-trained, professional, and truly represented our brand well. Their scalable system and process-driven approach made a noticeable difference in our operations and custAre there any areas for improvement or something ExpertCallers could have done differently?Overall, the experience was excellent. If anything, more detailed onboarding documentation at the beginning would have been helpful, but their continuous support and responsiveness more than made up for it. --- #### Customer Service Outsourcing for Software Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: Less than $10,000 - Project length: July 2025 - Ongoing **Project Summary**: ExpertCallers provides ongoing customer support for a software company. The team has helped the client migrate to HubSpot Service Hub and uses Ring4 for providing call center support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, TrueEngage - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 3, 2026 **Feedback Summary**: Thanks to ExpertCallers' support, the client has received positive reviews about their service. The team is responsive and consistently communicates via Slack. The client is also impressed with the team's positive attitude and their genuine care for their staff. ""They really care about their people and it shows."" **BACKGROUND** Please describe your company and position.I am the Founder of TrueEngageDescribe what your company does in a single sentence.Built for Genesys Cloud. Instantly deploy any channel contact on websites, mobile apps and kiosks. Web messaging, WebRTC voice and video, Callback requests, FB messenger, WhatsApp, contact forms and video meetings. In-interaction switching between TXT - Voice - Video for real omnichannel experience. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We acquired two companies, both with different customer support challenges. One had zero customer support, the other had non-US hours. We needed to show up for our customers in a way never done before. **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.When we acquired the business, they were using Intercom. Our ExpertCallers rep helped us migrate to HubSpot Service Hub. We use Ring4 for calling. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We went from bad customer support, days before responses and low CSAT scores, to amazing reviews about our service.Describe their project management. Did they deliver items on time? How did they respond to your needs?We meet bi-weekly for management and weekly with the rep. Though we're always on Slack. Our rep started within weeks of signing up with ExpertCallers.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They really care about their people and it shows. Everyone from ExpertCallers is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.Are there any areas for improvement or something ExpertCallers could have done differently?Not one thing. We are very happy. --- #### Customer Service Outsourcing for Consulting Firm **The Project** - Services: Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: June 2025 - Apr. 2026 **Project Summary**: ExpertCallers provided customer service outsourcing for a consulting firm. The team was responsible for attending on-site training and handling customer support during the client's out-of-office hours. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Softtutor Consulting - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 1, 2026 **Feedback Summary**: ExpertCallers delivered high-quality services that aligned with the client's standards and expectations. The team was easy to onboard, highly productive, and communicated effectively through weekly Zoom meetings and email updates. ExpertCallers promptly executed tasks during the engagement. ""I'm impressed with their hands-on mentality and their service-oriented attitude."" **BACKGROUND** Please describe your company and position.I am the Founder of Softtutor ConsultingDescribe what your company does in a single sentence.We are a reliable consulting firm, firmly believing that every project is a reflection of our identity and values. Our work is guided by a commitment to delivering excellence - both in the solutions we develop and the quality of services we provide. For over three decades, we have supported our clients in generating added value through the effective and innovative application of information technologies within their organizations. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We were doing customer service ourselves during the daytime and decided to offer service also during out-of-office hours, going 24/7, so we hired ExpertCallers. **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.A task force from ExpertCallers joined us in our headquarters, and we trained them on-site. Then, two teammates from ExpertCallers made sure training was conducted on their end. We supported them during the first two weeks before they went live.Currently, ExpertCallers is doing the same job as our customer service representatives outside of our office hours. They service customers and support them in the ordering process.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We don’t feel a big difference between our representatives and ExpertCallers’s when it comes to service quality. We conduct mystery calls that prove their quality levels are the same as ours. Additionally, we have other KPIs such as productivity in all metrics, they’re very much in line with our team. Onboarding them was fairly easy, and they’re hands-on with training.Describe their project management. Did they deliver items on time? How did they respond to your needs?Whenever we have a smaller project that needs to be executed, they’re always on time or even ready upfront. Communication is always flawless with them. Good communication has been especially important in the past months, and I’ve never felt uninformed about what’s happening. We usually have weekly Zoom meetings with the operations manager, and then communication happens ad hoc whenever needed. The ExpertCallers teams receive information via the same channels as our team, mainly email. We also meet virtually on our ticketing tool, where there’s a lot of communication between the agents. When we have additional training, they come to our office, or we fly over to support them and ensure resources are trained well.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I’m impressed with their hands-on mentality and their service-oriented attitude. Whenever we have an idea, they’re all in and supporting us it’s good to have a partner that we can rely on.Are there any areas for improvement or something ExpertCallers could have done differently?There’s nothing they need to improve that’s worth mentioning. In any professional setting, there is always room for improvement; that’s what we all get up for in the morning. --- #### Call Center Services for Truck Repair Company **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Mar. - Sep. 2025 **Project Summary**: ExpertCallers provided call center services for a truck repair company. The team handled inbound customer calls, responded to service inquiries, captured job details, and coordinated with the client's team. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Manager, North Axis Truck Repair - Industry: Automotive - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 26, 2026 **Feedback Summary**: ExpertCallers' work helped the client reduce missed calls and improve response times, boosting customer satisfaction and securing more service requests. The team managed the engagement well, communicating consistently and following a structured process. Their professionalism and calmness stood out. ""What stood out most was how professionally they represented our business on calls."" **BACKGROUND** Please describe your company and position.I am the Manager of North Axis Truck RepairDescribe what your company does in a single sentence.We are a truck repair and maintenance service provider offering reliable, 24/7 support to keep commercial vehicles on the road with minimal downtime. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We engaged ExpertCallers to manage our inbound call handling, particularly for after-hours and high-volume periods, ensuring that every customer inquiry and emergency request was addressed without delay **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope primarily revolved around call center support. Their team handled incoming customer calls, responded to service inquiries, captured job details, and ensured proper coordination with our internal team for dispatch and follow-ups.Key deliverables included:24/7 inbound call handlingAccurate recording of service requests and customer detailsCall routing and message forwarding to our teamSupport for booking and emergency response coordination **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We saw a clear reduction in missed calls and a noticeable improvement in response time, especially during off-hours. This directly contributed to better customer satisfaction and helped us secure more service requests that might have otherwise been lost.Describe their project management. Did they deliver items on time? How did they respond to your needs?The engagement was well-managed from the start. Communication was consistent, and their team followed a structured process. Everything was handled on time, and the transition into our workflow was smoother than expected.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What stood out most was how professionally they represented our business on calls. Their agents communicated clearly, handled urgent situations calmly, and maintained a tone that aligned well with our brand  it genuinely felt like an extension of our own team.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, the experience was very positive. Adding more detailed call analytics or performance insights could further enhance visibility, but this didn’t affect the quality of their service. --- #### Call Center Services for Renovation & Contracting Company **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: Apr. - Sep. 2025 **Project Summary**: ExpertCallers provided call center services for a renovation and contracting company. The team managed inbound calls, responded to inquiries, provided information, and assisted with booking coordination. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Manager, GRS Contracting - Industry: Home Services - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 26, 2026 **Feedback Summary**: Thanks to ExpertCallers' work, the client saw a clear improvement in response times and customer handling, which positively impacted lead conversion and client satisfaction. The team followed structured processes, maintained clear communication, and handled all responsibilities without delays. ""Their agents handled calls with a level of clarity and consistency that reflected well on our brand."" **BACKGROUND** Please describe your company and position.I am the Manager of GRS ContractingDescribe what your company does in a single sentence.We are a renovation and contracting company providing residential and handyman services with a focus on quality craftsmanship and reliable project delivery. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We partnered with ExpertCallers to manage our incoming customer inquiries more professionally and ensure that no potential client or service request was missed, especially during peak hours and after-hours. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?High ratingsGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The engagement focused on inbound call handling and customer support. Their team managed incoming calls, responded to customer inquiries, provided service information, and assisted with booking coordination. They also ensured proper documentation of each interaction for follow-up and internal tracking.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We saw a clear improvement in response times and customer handling. Missed calls were significantly reduced, and overall customer responsiveness improved, which positively impacted our lead conversion and client satisfaction.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was consistent and dependable. Their team followed structured processes, maintained clear communication, and ensured that all responsibilities were handled without delays. The transition into our workflow was smooth.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What stood out was their professionalism in customer interactions. Their agents handled calls with a level of clarity and consistency that reflected well on our brand, making it feel like an in-house team rather than an outsourced service. Their ability to provide round-the-clock support added real value.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, the experience was very positive. More customized reporting or deeper insights into call analytics could further enhance visibility, but this was a minor consideration. --- #### Call Center Services for Childcare Center **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: Jan. 2024 - Jan. 2025 **Project Summary**: ExpertCallers provided call center services for a childcare center. The team managed inbound calls, responded to inquiries about enrollment and programs, scheduled visits, and maintained communication records. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Marketing Director, Capilano Day Care - Industry: Education - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 25, 2026 **Feedback Summary**: Thanks to ExpertCallers, the client saw an increase in scheduled tours and enrollment inquiries. The team had significantly reduced missed calls and improved response times. ExpertCallers was responsive, well-organized, and professional. They understood the operations and represented the brand well. ""They quickly understood our daycare operations and represented our brand very well."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Capilano Day CareDescribe what your company does in a single sentence.Capilano Daycare is a childcare center providing a safe, nurturing, and educational environment for young children. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to manage incoming calls, handle parent inquiries, and improve our overall customer communication and responsiveness. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included answering inbound calls, responding to parent inquiries about enrollment and programs, scheduling visits, and maintaining organized communication records. They also supported follow-ups with prospective parents to ensure no inquiries were missed. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We experienced a significant reduction in missed calls and faster response times. Parent satisfaction improved, and we saw an increase in scheduled tours and enrollment inquiries, helping us grow our client base.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was smooth and reliable. The team was responsive, well-organized, and consistently delivered tasks on time while maintaining clear communication. What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their professionalism and ability to handle sensitive parent interactions with care and clarity were impressive. They quickly understood our daycare operations and represented our brand very well.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, the service was excellent. One area for improvement could be providing more detailed reporting and insights to further optimize communication strategies. --- #### Sales Outsourcing for Mobile Software Solutions Co **The Project** - Services: Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: June 2025 - Mar. 2026 **Project Summary**: ExpertCallers provided sales support to a mobile software solutions company. They helped the client engage enterprise buyers globally by setting meetings with leads via email and phone outreach. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, N7 Mobile - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 24, 2026 **Feedback Summary**: ExpertCallers exceeded the client's target for qualified meetings, marking the project's success. The team was highly professional and used advanced targeting and outbound techniques. Moreover, they established a seamless workflow through clear communication and by being highly responsive. ""The team had a professional demeanor."" **BACKGROUND** Please describe your company and position.I am the Co-Founder of N7 MobileDescribe what your company does in a single sentence.The mission of N7 Mobile is to provide a top level of innovative solutions in software engineering. In particular we work on technologies providing rich content experience and communication techniques for mobile devices powered by Android and iOS operating systems. Company also specializes in creating custom OpenGL interface components, FinTech and InsureTech apps, content stores, audio and video apps and embedded software for custom hardware. We are also cooperating with all major network carriers in Poland nad other B2B clients. N7 Mobile subsidiary company - N7 Space - develops critical software for ESA space projects. We are working on PROBA3 payload software and other ASN.1/ACN space related projects. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We needed help driving a qualified sales pipeline from enterprise accounts. **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ExpertCallers helps us engage with enterprise buyers globally to set meetings with leads. The team uses email and phone outreach. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?ExpertCallers has delivered above our target of qualified meetings to our sales team. They have the ability to penetrate large accounts and drive a consistent pipeline. The team had a professional demeanor and used advanced targeting, outbound techniques, and technologies.Describe their project management. Did they deliver items on time? How did they respond to your needs?ExpertCallers’s project management is very strong and responsive. We communicate via Slack, email, and weekly meetings.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?ExpertCallers has succeeded where several others have failed. Our account manager, Orestas, is a god among men.Are there any areas for improvement or something ExpertCallers could have done differently?There’s nothing we can come up with. --- #### Call Center Services for Construction Company **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: Feb. - Sep. 2025 **Project Summary**: ExpertCallers provided call center services for a construction firm. The team handled inbound and outbound calls, responded to customer inquiries, scheduled site visits, and followed up with potential clients. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Marketing Director, Cheema Constructions - Industry: Construction - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 23, 2026 **Feedback Summary**: ExpertCallers helped the client improve response times, reduce missed calls, increase booked appointments, and boost client engagement. The team delivered on time, communicated clearly, and adapted quickly to the client's requirements. Their professionalism and efficiency were impressive. ""They represented our business well and ensured every client interaction was handled with care."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Cheema ConstructionsDescribe what your company does in a single sentence.Cheema Constructions is a construction and renovation company delivering high-quality residential and commercial building solutions with a focus on craftsmanship and customer satisfaction. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to manage our customer communication, handle incoming inquiries, and improve our appointment scheduling process to ensure we never missed potential clients. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included handling inbound and outbound calls, responding to customer inquiries, scheduling site visits, and following up with potential clients. Their team ensured all customer interactions were professionally managed and properly recorded, allowing us to maintain an organized workflow and better client communication. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We saw a clear improvement in response times and a reduction in missed calls. There was also an increase in booked appointments and better client engagement, which positively impacted our overall business operations.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was smooth and reliable. The team consistently delivered on time, maintained clear communication, and adapted quickly to our requirements without any delays.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their professionalism and ability to handle customer interactions efficiently stood out. They represented our business well and ensured every client interaction was handled with care.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, the experience was excellent. It would be beneficial if they offered more detailed performance reports and analytics to further track progress and optimize results. --- #### Call Center Services for Auto Detailing Company **The Project** - Services: Call Center Services - Project size: $50,000 to $199,999 - Project length: June - Aug. 2025 **Project Summary**: ExpertCallers provided call center services for an auto detailing company. The team handled inbound and outbound customer calls, managed appointments, responded to inquiries, and followed up with customers. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Marketing Director, Auto Holic Detailers - Industry: Automotive - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 19, 2026 **Feedback Summary**: Thanks to ExpertCallers' work, the client saw faster response times, increased confirmed bookings, and improved customer satisfaction. The team was responsive, organized, and punctual. ExpertCallers' industry knowledge and ability to handle customer interactions professionally stood out. This review is an update by the client company. The original content is located below the new review. ""They understood the automotive service space well and ensured every customer interaction reflected our brand quality."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Auto Holic DetailersDescribe what your company does in a single sentence.Autoholic Detailers provides professional auto detailing and car care services, specializing in interior and exterior vehicle restoration. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to manage our customer support operations, handle incoming inquiries, and streamline appointment scheduling to improve overall customer experience. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included handling inbound and outbound customer calls, managing booking appointments, responding to service inquiries, and providing detailed information about our auto detailing packages. They also supported follow-ups with customers and ensured all interactions were recorded and organized in our system. Their service helped us maintain consistent communication with clients across different time zones **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We experienced faster response times and a noticeable increase in confirmed bookings. Customer satisfaction improved due to prompt and professional communication, and we reduced missed calls significantly. Their support allowed us to focus more on delivering quality detailing services while maintaining strong customer engagement.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was smooth and well-coordinated. The team was responsive, organized, and consistently delivered tasks on time. Communication was clear, and they quickly adapted to our workflow and requirements.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their industry knowledge and ability to handle customer interactions professionally stood out. They understood the automotive service space well and ensured every customer interaction reflected our brand quality.Are there any areas for improvement or something ExpertCallers could have done differently?Not At All **UPDATED REVIEW** This review was published on March 12, 2026kim jasonMarketing Manager, Auto Holic DetailersAutomotiveHighland City, Florida11-50Mar 2025 - Jul 2025$10,000 to $49,999VerifiedProject summaryExpertCallers provided call center services for a mobile vehicle detailing company. The team managed inbound calls, responded to customer inquiries, scheduled appointments, and conducted outbound marketing.Feedback summaryThanks to ExpertCallers, the client responded to customer inquiries faster and handled a larger volume of calls, resulting in better customer communication and more scheduled appointments. The team was well-trained, professional, organized, and responsive. They communicated via email.BACKGROUNDPlease describe your company and position.I am the Marketing Manager of Auto Holic DetailersDescribe what your company does in a single sentence.Autoholic Detailers is a mobile vehicle detailing company that provides professional interior and exterior detailing, paint correction, and vehicle care services for customers who want to keep their cars in excellent condition.OPPORTUNITY / CHALLENGEWhat specific goals or objectives did you hire ExpertCallers to accomplish?We partnered with ExpertCallers to help manage incoming customer inquiries and support our lead generation efforts. Our main objective was to ensure that every customer inquiry was handled professionally and that potential clients looking for detailing services received quick responses.SOLUTIONHow did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?High ratingsGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ExpertCallers provided outsourced call center support for our business. Their team helped manage inbound calls, respond to customer inquiries, and assist with appointment scheduling for our detailing services. They also supported outbound outreach efforts to help connect with potential customers interested in vehicle detailing and maintenance services. Their team followed structured workflows to ensure calls and leads were handled efficientlyRESULTS & FEEDBACKWhat were the measurable outcomes from the project that demonstrate progress or success?With their support, we were able to respond to customer inquiries faster and handle a larger volume of calls without overwhelming our internal team. This resulted in better customer communication and an increase in scheduled appointments for our detailing services.Describe their project management. Did they deliver items on time? How did they respond to your needs?The collaboration was well organized. Their team communicated clearly and ensured that tasks were handled according to schedule. They were responsive and maintained consistent communication throughout the projectWhat was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?What stood out most was their professionalism and structured approach to handling customer interactions. Their team was well trained and represented our business professionally when speaking with customers.Are there any areas for improvement or something ExpertCallers could have done differently?Our experience working with them was positive overall. One area that could be improved is providing more frequent performance reports so we could track call activity and lead conversion more closely.STAR RATINGSOverall rating: 5.0Quality: 5.0Cost: 5.0Schedule: 5.0Willing to refer: 5.0 --- #### Customer Service Outsourcing for IT Company **The Project** - Services: Customer Service Outsourcing - Project size: Less than $10,000 - Project length: June 2025 - Mar. 2026 **Project Summary**: ExpertCallers provided customer service outsourcing services for an IT company. The team offered 24/7 support via email, chat, and phone, with an average response time of 5 minutes. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, GGS IT Consulting - Industry: Information technology - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 12, 2026 **Feedback Summary**: Thanks to ExpertCallers, the client could provide 24/7 support to their customers. The team was collaborative, dynamic, and proactive in meeting the client's needs. Moreover, ExpertCallers consistently requested more tasks to provide more valuable support. ""ExpertCallers actively pushes to receive more tasks, ensuring that they're providing valuable efforts."" **BACKGROUND** Please describe your company and position.I am the Co-Founder of GGS IT ConsultingDescribe what your company does in a single sentence.At GGS, we combine database expertise, process excellence, AI and automation to redefine enterprise value creation. For over a decade, we've helped mid-market companies achieve operational excellence—delivering more than $42M in annual savings and over 1 million hours saved each year. On average, our clients see ROI payback within six months and a 91% reduction in operational cycle times. Our portfolio spans manufacturing, logistics, and retail—with a strong focus on PE-owned businesses, helping operating partners and value-creation teams scale efficiency and impact across entire portfolios. We specialize in five key areas that drive measurable ROI and sustainable growth: Business Process Advisory: Receive a clear picture of your operations—from mapped processes and identified bottlenecks to a transformation roadmap benchmarked against best practices. Business Process Automation: Eliminate repetitive manual tasks, reduce operational costs by 25–40%, and minimize human error through digital robots and workflow automation. Low-Code Application Development: Gain modern, low-code solutions that extend your existing systems without disruption—scaling your business without replacing core platforms. Business Intelligence: Access real-time visibility into performance across your organization, tracking KPIs and consolidating data into actionable dashboards. AI-Powered Operations: Benefit from AI agents and intelligent workflows that automate decisions, deliver predictions, and seamlessly integrate AI into daily operations. Everything we do is built around one goal—to maximize ROI and deliver the highest operational impact. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?24/7 Support Coverage Ability to scale at need Future proof our coverage with options for language specific support needs **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Currently we are using their shared support model which provides us 25% of the time available to a support team. They offer us 24/7 support with an average response time of 5 minutes with email, chat, and phone coverage. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We are now able to offer support to our customers and prospects outside of our normal business hours with complete 24/7 coverage.Describe their project management. Did they deliver items on time? How did they respond to your needs?The ExpertCallers team has been very collaborative and dynamic in meeting our needs.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their consistent ask to do more. ExpertCallers actively pushes to receive more tasks, ensuring that they're providing valuable efforts to our organizational goals.Are there any areas for improvement or something ExpertCallers could have done differently?None that I can think of. --- #### Customer Service & Sales Outsourcing for Presentation Co **The Project** - Services: Customer Service Outsourcing, Sales Outsourcing - Project size: $1,000,000 to $9,999,999 - Project length: June 2025 - Mar. 2026 **Project Summary**: ExpertCallers provided e-commerce sales and support for a presentation design company. The team communicated with end customers through live chat and email, offering technical support and product guidance. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, PrezART - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 12, 2026 **Feedback Summary**: ExpertCallers generated positive ROI for the client and helped them acquire new customers. The team was hardworking, responsive, and communicative. They had a dedicated project manager who coordinated interviews and provided training. The team's dedication to the project stood out. ""They provided excellent quality of candidates from so many different countries."" **BACKGROUND** Please describe your company and position.I am the Founder of PrezARTDescribe what your company does in a single sentence.Some time ago, we decided to investigate what makes certain presentations impossible to survive without a Red Bull, and then there are those that the same people post on Facebook and watch 20 times. After careful analysis, we concluded that to create the perfect presentation, it would be great to be a writer, screenwriter, actor, comedian, photographer, illustrator, and designer all at once. Except that would be more difficult than convincing your grandmother you're not hungry anymore. So we simply assembled a team, like the Avengers, who want to change the world of presentations and defend it from the nightmares with their logo in the lower right corner. This is how the first company in Poland was founded, bringing elements from the world of art to presentations. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?eCommerce sales & support Enterprise lead qualification Improved site visitor experience **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.eCommerce Sales & SupportLive chat and email communication with prospects and existing customersUpsell/cross-sell existing customers, helping with upgradesFirst-line tech support on payment, billing, download issues (escalate to tech support as needed)Guide prospects through products, options, pricing, feature questions, get them to buy or request a quoteReporting Enterprise Lead Qualification as SDRsAnswer prospect questionsQualify and create leads in SalesforceRouting to BDRsReporting Website User ExperienceGuiding visitors to the right location (webpage, sales rep, support team, finance, HR, etc) **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We're using Drift as the chat platform, and the app tracks all engagements along with performance metrics such as response times, number of engagements, appointments set, leads routed, etc. We also track eCommerce revenue generated through direct sales the team does, including both new customer sales and upgrades to existing customers. This alone is ROI positive even more so including enterprise leads generated.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project manager/account manager assigned. Engagement now is mainly when hiring new team members and coordinating interviews. During the onboarding phase, we also worked through product training, scripts, and processes. One member of the team works as the team manager, so that's my primary point of contact. He's responsible for training and monitoring the rest of the team.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Company is Kyiv based, and my team worked through the Russian invasion without downtime, and I'd chat with reps who were working in the dark on hotspots while rockets and helicopters were flying overhead. Serious kudos and dedication!They provided excellent quality of candidates from so many different countries; they're sharp, hardworking, responsive, and communicate wellAre there any areas for improvement or something ExpertCallers could have done differently?A little more consistent proactiveness would be great. Our first team manager would suggest workflow improvements, refine our reporting, and went above and beyond. Subsequent ones weren't as active. Not a bad thing, but since they're the front line contact with prospects and customers, if questions or issues come up that could be improved, it would be helpful they bubble it up instead of maintaining status quo. --- #### Sales Outsourcing for Trading Company **The Project** - Services: Call Center Services, Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: Feb. - Aug. 2025 **Project Summary**: ExpertCallers provided sales outsourcing services for a trading company. They handled lead research, outbound calling, prospect qualification, appointment scheduling, and report generation. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Grand Traders - Industry: Electric - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 3, 2026 **Feedback Summary**: ExpertCallers' work resulted in a significant increase in qualified leads and scheduled appointments, helping the client focus on converting leads into paying customers. The team communicated regularly, met deadlines, and provided clear reports. Their commitment to quality stood out. ""Overall, our sales pipeline became more efficient and productive."" **BACKGROUND** Please describe your company and position.I am the Marketing Manager of Grand TradersDescribe what your company does in a single sentence.Grand Traders is a trusted trading company offering high-quality products and reliable solutions to businesses across Canada. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We partnered with ExpertCallers to help us generate qualified leads and set appointments with potential clients so we could grow our sales pipeline and increase business opportunities. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?High ratingsPricing fit our budgetReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included lead research, outbound calling, qualifying prospects, scheduling appointments with interested businesses, and providing detailed reports on all conversations and outcomes. They tailored their outreach to match our target market and industry requirements, ensuring that only well-qualified leads were passed on to our sales team. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Since working with ExpertCallers, we have seen a significant increase in qualified leads and scheduled appointments. The quality of the prospects was strong, and this helped our sales team focus on converting leads into paying clients. Overall, our sales pipeline became more efficient and productive.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was excellent. ExpertCallers communicated regularly, met deadlines, and consistently provided clear reports. Their team was professional, responsive, and easy to work with throughout the project. What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?The most impressive aspect was their commitment to quality and their ability to understand our specific business goals. They didn’t just provide random leads they delivered results that aligned with our strategic needs. Are there any areas for improvement or something ExpertCallers could have done differently?Overall, our experience was very positive. We saw real improvements in our lead generation process and have no major areas for improvement to mention. --- #### Call Center & Sales Outsourcing for Construction Company **The Project** - Services: Call Center Services, Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: Apr. - Oct. 2025 **Project Summary**: ExpertCallers provided call center and sales outsourcing services for a construction company. The team researched clients and markets, made outbound calls, scheduled appointments, and delivered weekly reports. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Marketing Manager, Gn2s Construction - Industry: Contracting - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 25, 2026 **Feedback Summary**: Thanks to ExpertCallers' work, the client received a steady stream of qualified leads weekly, and appointment confirmations increased by 40%. The team understood the client's business and targeted the right prospects efficiently. ExpertCallers was professional, reliable, and collaborative. ""Their ability to understand our construction business and target the right prospects efficiently was impressive."" **BACKGROUND** Please describe your company and position.I am the Marketing Manager of Gn2s ConstructionDescribe what your company does in a single sentence.GN2S Construction provides residential and commercial construction and renovation services, specializing in high-quality project delivery. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired Expert Callers to improve our sales pipeline by generating qualified leads and setting appointments with potential clients. Our main goal was to focus on construction projects while outsourcing the initial outreach and client qualification to a reliable team. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Good value for costReferred to meCompany values alignedHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ExpertCallers managed all aspects of outbound calling campaigns, including:Researching potential clients and target marketsMaking professional outbound callsQualifying leads based on our criteriaScheduling appointments with prospectsProviding weekly performance and lead reportsThey consistently coordinated with our internal team to ensure leads were accurately handed over and followed up. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The results were immediate and impressiveOur team received a steady stream of qualified leads weeklyAppointment confirmations increased by 40%More projects moved from inquiry to actual work, saving our team significant timeOverall, the service directly contributed to business growth and improved our sales efficiency.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project management was highly professional. ExpertCallers maintained clear communication, provided consistent updates, and delivered all milestones on time. Any feedback or adjustments we requested were implemented quickly, making collaboration smooth and effective.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their ability to understand our construction business and target the right prospects efficiently was impressive. The team demonstrated professionalism and reliability throughout the process.Are there any areas for improvement or something ExpertCallers could have done differently?We are extremely satisfied with their work. The only minor suggestion could be to provide even more detailed weekly performance insights, but overall the service exceeded expectations. --- #### Sales Outsourcing for Construction Company **The Project** - Services: Call Center Services, Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: Apr. - Aug. 2025 **Project Summary**: ExpertCallers provided sales outsourcing services for a construction firm. The team managed outbound calling campaigns, lead qualification, and appointment scheduling. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Mexican Builder - Industry: Construction - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 24, 2026 **Feedback Summary**: Thanks to ExpertCallers, the client saw a steady increase in qualified appointments and project inquiries. They also noticed improvements in lead quality and sales pipeline consistency, resulting in new contracts and business growth. Moreover, Expertcallers communicated clearly and met deadlines. ""They represented our brand well during calls and ensured high-quality interactions with potential clients."" **BACKGROUND** Please describe your company and position.I am the Marketing Manager of Mexican BuilderDescribe what your company does in a single sentence.Mexican Builder is a construction company providing residential and commercial construction and renovation services. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to help us generate qualified leads and set appointments with potential clients interested in construction and renovation services. Our goal was to expand our customer base and increase project opportunities. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Their team handled outbound calling campaigns, lead qualification, and appointment scheduling. They worked closely with us to understand our target market and service areas. They also provided detailed reports on call performance, lead status, and scheduled appointments. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We experienced a steady increase in qualified appointments and project inquiries. The quality of leads improved, and our sales pipeline became more consistent. This directly contributed to new contracts and business growth.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was organized and professional. The team maintained clear communication, provided regular updates, and consistently met agreed timelines. They were responsive and open to feedback.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their professionalism and structured approach to lead generation were very impressive. They represented our brand well during calls and ensured high-quality interactions with potential clients.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, we are very satisfied with their services. The collaboration was smooth, and we achieved the results we were aiming for. --- #### Sales Outsourcing & Call Center Services for Hackerspace Co **The Project** - Services: Call Center Services, Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: July 2025 - June 2026 **Project Summary**: ExpertCallers provided sales outsourcing and call center services for a hackerspace company. The team was responsible for strengthening outbound lead generation and setting up qualified B2B meetings. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Fundacja Hackerspace Kraków - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Jun 18, 2026 **Feedback Summary**: ExpertCallers' work expanded the client's reach across target markets, resulting in over 100 new high-fit accounts and a 25% increase in active pipeline. The team was consistent, well-organized, and understood the client's market. ExpertCallers communicated via virtual meetings, email, and messages. ""What stood out most was their ability to combine a structured outbound process with the understanding of a niche."" **BACKGROUND** Please describe your company and position.I am the Founder of Fundacja Hackerspace KrakówDescribe what your company does in a single sentence.Do you have great ideas but don't have place or tools? Need best people for your project? Want to develop your skills and learn new things? Or maybe you like good fun in a geeky style? We are creating Hackerspace in Kraków. Basically it will be playground and meeting place for IT people. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?Booking qualified meetings **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ExpertCallers was engaged to strengthen outbound lead generation and create a predictable flow of qualified B2B meetings with logistics, warehousing, and production companies that regularly hire temporary workers in Poland and Germany. The scope started with onboarding to understand the service offer, ideal partner profile, priority sectors, and the key decision makers involved in staffing and workforce planning.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project also expanded reach across both target markets, resulting in 100+ new high-fit accounts engaged and a growing pool of nurtured prospects moving into deeper workforce planning discussions. Overall, our sales team saw a noticeably more predictable top-of-funnel and an estimated 25% uplift in active pipeline compared to the baseline before the project started.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was consistent and well organized. The team set a clear plan and timeline early on, then delivered each stage on schedule, including prospect research, campaign launches, follow up cycles, and reporting.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stood out most was their ability to combine a structured outbound process with the understanding of a niche, operationally driven market.Are there any areas for improvement or something ExpertCallers could have done differently?No. --- #### Call Center Services for Automotive IT Solutions Company **The Project** - Services: Call Center Services, Sales Outsourcing - Project size: $10,000 to $49,999 - Project length: July 2025 - June 2026 **Project Summary**: ExpertCallers provided call center services for an automotive IT solutions company. The team created and implemented an outbound lead-generation program to increase the number of qualified B2B meetings. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Motomat Group - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Jun 18, 2026 **Feedback Summary**: ExpertCallers generated 15 qualified meetings per month, and the client's performance has improved steadily. The team had a structured workflow and set clear expectations and timelines. Moreover, they were accurate in their segmentation and reached the right decision-makers. ""What impressed us about ExpertCallers was how they translated a multi-service offer into market-ready outreach."" **BACKGROUND** Please describe your company and position.I am the Co-Founder of Motomat GroupDescribe what your company does in a single sentence.We provide innovative solutions for car dealerships, combining our experience and passion for the automotive industry with the latest IT technologies and business trends. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?More projects Closing more deals **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We engaged ExpertCallers to build and run a structured outbound lead generation program with the goal of increasing qualified B2B meetings for our full stack development and outstaffing services. Their scope started with onboarding to understand our service lines, ideal customer profile, priority industries, and the buyer personas we sell to, such as founders, CTOs, product leaders, and engineering managers. Based on that, they defined target segments and geographies, researched and enriched prospect data, and built tailored outreach lists aligned to our strongest offerings. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Generated an average of 15 qualified meetings per month with companies looking for full stack development or team augmentation. As the campaigns were optimized, performance improved steadily.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was very structured and easy to work with. They set clear expectations and timelines from the beginning, then kept everything on track with a consistent weekly rhythm. Prospect lists, campaign launches, follow up cycles, and performance reports were delivered on time, so we always knew what was happening and what results to expect next.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us about ExpertCallers was how they translated a multi-service offer into market-ready outreach. Even with a wide portfolio like ours, they were able to segment accurately, position each service in a simple and compelling way, and reach the right decision makers without sounding generic. Their targeting was thoughtful, focusing on buyers with real near term needs rather than chasing volume for its own sake.Are there any areas for improvement or something ExpertCallers could have done differently?Nothing that comes to mind. --- #### Customer Support & Appointment Setting for Dry Cleaning Co **The Project** - Services: Customer Service Outsourcing, Sales Outsourcing - Project size: $200,000 to $999,999 - Project length: Mar. 2023 - Mar. 2024 **Project Summary**: ExpertCallers provided customer support and appointment scheduling services for a dry cleaning company. The team managed calls, answered queries, scheduled pickups and deliveries, and assisted customers. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Owner, harbor village cleaners - Industry: Cleaners - Client size: 51-200 Employees - Review Type: Online Review **The Review** — May 6, 2026 **Feedback Summary**: Thanks to ExpertCallers' work, the client saw improved appointment coordination, fewer missed or delayed bookings, and increased customer satisfaction. The team had efficient and well-structured project management, responded quickly to requests, and communicated consistently via email and messages. ""Their ability to handle high volumes of customer calls without compromising service quality was impressive."" **BACKGROUND** Please describe your company and position.I am the Owner of harbor village cleanersDescribe what your company does in a single sentence.Harbor Village Cleaners is a garment care and laundry service provider offering dry cleaning, alterations, and fabric care solutions. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired Expert Callers to improve our customer support operations and streamline appointment scheduling to ensure a smoother customer experience. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Pricing fit our budgetReferred to meCompany values alignedHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included customer service support and appointment handling. The team managed incoming calls, answered service queries, scheduled pickups and deliveries, and provided general assistance to customers. They followed structured communication guidelines to ensure consistency. Key deliverables included appointment booking support, customer query handling, and a standardized communication process for daily operations. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We noticed improved appointment coordination and fewer missed or delayed bookings. Customer satisfaction improved due to faster response times and better communication.Describe their project management. Did they deliver items on time? How did they respond to your needs?Project management was efficient and well-structured. Tasks were handled on time and communication remained consistent.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their ability to handle high volumes of customer calls without compromising service quality was impressive.Are there any areas for improvement or something ExpertCallers could have done differently?More detailed weekly performance summaries could further improve tracking and optimization --- #### Call Center Services for Asset Management Firm **The Project** - Services: Call Center Services - Project size: $10,000 to $49,999 - Project length: June 2025 - Ongoing **Project Summary**: ExpertCallers provides call center services for an asset management firm. The team handles the client's customer support through email, chat, phone, and video calls. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Whale Associates - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Apr 10, 2026 **Feedback Summary**: ExpertCallers has delivered quality services, enabling the client to focus on their core business processes. The team is highly responsive and communicates effectively through virtual meetings and email updates. Their teamwork, time management, and productivity are truly commendable. ""They can handle any issues that occur."" **BACKGROUND** Please describe your company and position.I am the Founder of Whale AssociatesDescribe what your company does in a single sentence.Whale Associates is a leading enterprise specializing in asset management, focused on delivering unparalleled knowledge and partnerships for the most sophisticated institutional investors worldwide. Our investment strategy is based on a relentless effort to understand the functioning of global markets and economies, using state-of-the-art technology to scrutinize and implement sustainable and comprehensive investment principles. Since our founding, we have been a community of independent thinkers united by the pursuit of excellence. Supporting a culture of openness, transparency, and inclusion, we strive to solve the most complex challenges related to investment strategy, management, and corporate culture. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?Our main goal was to provide multi-channel support to our clients, via email, chat, phone, and video. **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.They handled renewals, upgrades, downgrades, and support for our customers. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?They made weekly and monthly reports on their progress and achievements. Their support allowed us to focus on core business processes. They can handle any issues that occur.Describe their project management. Did they deliver items on time? How did they respond to your needs?We were constantly in contact, and they kept us informed on a regular basis about how the team and department were doing. If I felt like we needed detailed information, I could jump on a call or get a fully structured report.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their teamwork, time management, and productivity helped them deliver impressive results.Are there any areas for improvement or something ExpertCallers could have done differently?There’s always room for improvement, but we had no major issues. --- #### Customer Support Services for E-Commerce Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $200,000 to $999,999 - Project length: Apr. 2024 - June 2025 **Project Summary**: ExpertCallers provided customer support services for an e-commerce company. The team handled customer service calls, supported order processing, resolved issues, and tracked customer interactions. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director, Quality Obsessions - Industry: Contracting - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 9, 2026 **Feedback Summary**: ExpertCallers' work significantly improved customer satisfaction and reduced response times and the client's workload. The team was efficient, well-structured, and responsive, ensuring smooth day-to-day operations. Their professionalism and empathetic approach to customer interactions stood out. ""Their ability to handle customer interactions with professionalism and empathy made a noticeable difference."" **BACKGROUND** Please describe your company and position.I am the Director of Quality ObsessionsDescribe what your company does in a single sentence.We are an eCommerce brand focused on delivering high-quality products with a strong customer experience. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired them to manage our customer support operations, particularly handling high volumes of inquiries and order-related calls **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Pricing fit our budgetReferred to meCompany values alignedHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope included customer service call handling, order support, issue resolution, and maintaining a consistent communication experience for our customers. They also tracked customer interactions and provided detailed reports. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Customer satisfaction improved significantly, response times decreased, and our internal workload was reduced. This allowed us to focus more on scaling the business while maintaining service qualityDescribe their project management. Did they deliver items on time? How did they respond to your needs?Project management was efficient and well-structured. The team was responsive and ensured smooth day-to-day operations.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Yes, they consistently met expectations. Their ability to handle customer interactions with professionalism and empathy made a noticeable difference.Are there any areas for improvement or something ExpertCallers could have done differently?Overall, the service was excellent --- #### Outbound Calling for Construction Services **The Project** - Services: Call Center Services - Project size: $200,000 to $999,999 - Project length: Apr. 2024 - Jan. 2025 **Project Summary**: ExpertCallers provided outbound calling services for a construction company. The team reached out to prospects, set appointments, maintained a database of potential clients, and provided performance reports. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Marketing Director, Gn2s construction - Industry: Construction - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Apr 9, 2026 **Feedback Summary**: ExpertCallers' work resulted in a steady flow of qualified leads, new project inquiries, and business growth. The team was organized, proactive, and effective at engaging prospects. They kept the client updated regularly and were open to refining strategies based on the client's feedback. ""Their ability to engage prospects effectively and represent our brand professionally was particularly impressive."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Gn2s constructionDescribe what your company does in a single sentence.We are a construction company offering residential and commercial building services. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We partnered with them for outbound calling services to generate new business opportunities and expand our client base. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The project included outbound lead generation calls, prospect outreach, appointment setting, and maintaining a structured database of potential clients. They also provided performance reports and insights into campaign effectiveness. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The outreach efforts resulted in a steady flow of qualified leads and new project inquiries. We experienced noticeable business growth and an expanded pipeline of potential clients.Describe their project management. Did they deliver items on time? How did they respond to your needs?The team was organized and proactive. They kept us updated regularly and were open to refining strategies based on our feedback.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Yes, deliverables were consistently on time. Their ability to engage prospects effectively and represent our brand professionally was particularly impressive.Are there any areas for improvement or something ExpertCallers could have done differently?NO --- #### Call Center Services for Software Dev Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $50,000 to $199,999 - Project length: June 2025 - Apr. 2026 **Project Summary**: ExpertCallers provided customer support services for a software development company. Their team worked with the client to provide first- and second-line customer support and success services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, GOZAWI - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review **The Review** — Apr 7, 2026 **Feedback Summary**: ExpertCallers helped the client achieve a significant increase in customer satisfaction, retention, and response times. Their team was professional, punctual, and communicative. The client was impressed with their English proficiency, industry knowledge, and supportive attitude. ""They provided a lot of value and even advice as we scaled with them."" **BACKGROUND** Please describe your company and position.I am the Founder of GOZAWIDescribe what your company does in a single sentence.Quality. Security. Design. We offer high-quality software development services, with robust security at its core. Build a modern, high quality and great looking application with us. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to for a full package covering Customer Support Line 1 and Customer Support L2. The main task was to integrate into our existing team and help us manage our volumes as they drastically increased. We additionally added their customer success agents a bit later as we found them to be a great partner and wanted to expand with them. **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ExpertCallers Customer support 1st line and 2nd line support worked identical schedules Monday through Friday -. 9 am CET to 6 pm CET working closely with our our UK and German offices. In certain instances, we did request a bit later hours to assist with coverage for our New York office. The team for L1 Support consisted of 10 agents and L2 Support consisted of 5 agents. In total, the team resolved between 5,000 - 8,000 tickets monthly. The customer success team consisted of 5 agents and worked more of an overlap schedule that was from 1 pm CET to 10 pm CET. This allowed them to overlap with all offices and provide customer success services across all of our regions. The main KPI for the Customer Success team was a Monthly customer satisfaction rating of no lower than 7.5 out of 10. We run a questionnaire after all customer monthly checks and ensure we're getting feedback. ExpertCallers impressed us with the average feedback rating of never going below 9.0. Our internal team really struggled to maintain this kind of a score and these guys showed us up on it! **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Significant increase in customer satisfaction maintaining a minimum rating of 9.0 out of 10 Increase in Customer Retention Decrease of repeat issues from the same customers Better workflows were implemented because of clear and precise feedback on all levels. Increase response times by all channels Decreased onboarding time by up to 50% for L1. 35% L2 and 50% for customer success.Describe their project management. Did they deliver items on time? How did they respond to your needs?Everything was delivered on time. The team is super professional, always on time and their senior management is always available should there be a need. No issues here.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?In general, I was literally impressed by everything. A few things that shocked me were their level of spoken and written English, their knowledge of our business and industry, and their expertise in building a proper structure within Customer Support and Customer Success. They provided a lot of value and even advice as we scaled with them. They have a family attitude towards their employees and this also fits within our culture. We certainly now feel that ExpertCallers is a very important part of our business and look forward to growing with them!Are there any areas for improvement or something ExpertCallers could have done differently?Truly nothing I don't believe anything is perfect in this world, but with ExpertCallers, it has been a flawless experience. --- #### Survey Research & Data Collection for Nonprofit Organization **The Project** - Services: Back Office Outsourcing, Market Research - Project size: $50,000 to $199,999 - Project length: Jan. - Sep. 2025 **Project Summary**: ExpertCallers performed outreach and collected data for a nonprofit organization's community programs and awareness campaigns. The team conducted surveys, gathered feedback, and compiled reports. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 4.5 **The Reviewer** Manager, Pact For Peace - Industry: Non-profit - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 14, 2026 **Feedback Summary**: Thanks to ExpertCallers, the client gained valuable insights from survey responses that helped improve their outreach strategies. The team demonstrated efficient project management and timely report delivery. Moreover, they communicated clearly with different types of audiences. ""Their ability to communicate clearly with different types of audiences impressed us."" **BACKGROUND** Please describe your company and position.I am the Manager of Pact For PeaceDescribe what your company does in a single sentence.Pact for Peace is an organization focused on promoting peace, community engagement, and social initiatives. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to conduct outreach and collect data for our community programs and awareness campaigns. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Their team conducted surveys, gathered feedback from participants, and compiled reports to help us understand community engagement. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We gained valuable insights from survey responses that helped improve our outreach strategies.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their team managed the project efficiently and delivered reports within the agreed timeline.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their ability to communicate clearly with different types of audiences impressed us.Are there any areas for improvement or something ExpertCallers could have done differently?More visual data reports would make the results easier to analyze. --- #### Virtual Assistant Services for Digital Business **The Project** - Services: Back Office Outsourcing - Project size: $200,000 to $999,999 - Project length: July - Dec. 2025 **Project Summary**: ExpertCallers provided virtual assistant support to a digital business. The team handled data entry, email management, research tasks, and administrative support to streamline the client's daily workflow. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 4.0 **The Reviewer** Marketing Director, Saihaj Tax Service - Industry: Financial services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Mar 14, 2026 **Feedback Summary**: Thanks to ExpertCallers, the client saved several hours per week on administrative work and improved internal productivity. The team maintained clear communication and consistently delivered tasks on schedule. Moreover, they were reliable and quickly adapted to new tasks. ""Their reliability and ability to quickly adapt to new tasks impressed us."" **BACKGROUND** Please describe your company and position.I am the Marketing Director of Saihaj Tax ServiceDescribe what your company does in a single sentence.Mousammann is a digital business that manages multiple online projects and services. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to provide virtual assistant support for administrative tasks and online operations. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Their team handled data entry, email management, research tasks, and administrative support to help streamline our daily workflow. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We saved several hours per week on administrative work and improved our internal productivityDescribe their project management. Did they deliver items on time? How did they respond to your needs?They maintained clear communication and consistently delivered tasks on schedule.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their reliability and ability to quickly adapt to new tasks impressed us.Are there any areas for improvement or something ExpertCallers could have done differently?The experience was very good overall, and only minor improvements in task reporting could help. --- #### Call Center Services for Childcare Center **The Project** - Services: Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Feb. - Sep. 2025 **Project Summary**: ExpertCallers provided call center services for a childcare center. The team handled inbound calls, responded to parent questions about enrollment and schedules, and captured leads from phone inquiries. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Hurst Child Care - Industry: Education - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 14, 2026 **Feedback Summary**: Thanks to ExpertCallers, the client saw faster response times for parents and a noticeable increase in completed inquiries from potential families. The team reduced the client's administrative workload. ExpertCallers' project management was organized and professional.  "“I was impressed with their professionalism and ability to understand our childcare industry requirements quickly."" **BACKGROUND** Please describe your company and position.I am the Marketing Manager of Hurst Child CareDescribe what your company does in a single sentence.Hurst Childcare provides a safe and nurturing environment where children can learn, play, and grow through early education programs **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to handle incoming parent inquiries, enrollment calls, and general customer support so our staff could focus more on childcare and daily operations. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?High ratingsGreat culture fitCompany values alignedHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Their team managed inbound calls, responded to parent questions about enrollment and schedules, and helped capture leads from phone inquiries. They also maintained call logs and shared updates with our internal team. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We saw faster response times for parents and a noticeable increase in completed inquiries from potential families. Our administrative workload was reduced significantly.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management was organized and professional. All tasks and reports were delivered on time, and communication with their team was smooth.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?I was impressed with their professionalism and ability to understand our childcare industry requirements quickly.Are there any areas for improvement or something ExpertCallers could have done differently?Not At All --- #### Call Center Services for AgriTech Company **The Project** - Services: Customer Service Outsourcing - Project size: Less than $10,000 - Project length: June 2025 - Mar. 2026 **Project Summary**: ExpertCallers provided call center services for an agricultural technology company. The team was responsible for training and hiring resources across multiple countries. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founder, Agritech Center - Industry: Manufacturing - Client size: 1-10 Employees - Review Type: Online Review **The Review** — Mar 9, 2026 **Feedback Summary**: ExpertCallers met the client's expectations and was able to manage their needs. The team was responsive and delivered work on time. The partnership was simple and effective. "“The simplicity of the partnership was most impressive.”" **BACKGROUND** Please describe your company and position.I am the Founder of Agritech CenterDescribe what your company does in a single sentence.We help farmers and grain processors to boost profits with cutting-edge technologies for a sustainable future. **Agritech Center - Your Partner for Smart, Sustainable, and Well-Equipped Agriculture.** **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?Scaling Training Multi country hiring **SOLUTION** How did you find ExpertCallers?Online SearchClutch SiteWhy did you select ExpertCallers over others?Pricing fit our budgetGreat culture fitGood value for costHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.All aspects of client sucess. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Ablity to manage client expectations.Describe their project management. Did they deliver items on time? How did they respond to your needs?Always.What was your primary form of communication with ExpertCallers?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The simplicity of the partnership was most impressive.Are there any areas for improvement or something ExpertCallers could have done differently?Not at this time. --- #### Call Center Services for Home Renovation Company **The Project** - Services: Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: June - Dec. 2025 **Project Summary**: ExpertCallers provided call center services for a home renovation company. The team followed up with potential clients, nurtured leads, scheduled sales team appointments, and provided detailed reports. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Director, Build Out Home Solutions - Industry: Construction - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 25, 2026 **Feedback Summary**: Thanks to ExpertCallers, the client saw higher conversion rates, improved engagement, and a more organized sales pipeline. The team was professional, communicative, and reliable. They delivered tasks on time and adjusted strategies based on results. ""Their ability to maintain consistent communication and turn prospects into clients was outstanding."" **BACKGROUND** Please describe your company and position.I am the Director of Build Out Home SolutionsDescribe what your company does in a single sentence.Buildout Home Solutions provides residential renovation and home improvement services, focusing on delivering quality projects. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We engaged ExpertCallers to nurture leads and ensure that all potential clients were properly followed up. The goal was to convert inquiries into confirmed projects efficiently **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?Great culture fitGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ExpertCallers managed:Follow-up calls to potential clientsLead nurturing and updates on client interestScheduling appointments for our sales teamProviding detailed reports of lead status and follow-up outcomes **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Higher conversion rates from inquiries to confirmed projectsImproved client engagement and response timeMore predictable and organized sales pipelineReduced workload on our internal teamDescribe their project management. Did they deliver items on time? How did they respond to your needs?The team was professional, communicative, and reliable. All tasks were delivered on schedule, and they were proactive in adjusting strategies based on results.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their ability to maintain consistent communication and turn prospects into clients was outstanding.Are there any areas for improvement or something ExpertCallers could have done differently?We are very satisfied overall. Minor suggestions could include more frequent reporting for very large campaigns, but overall their work was excellent. --- #### Call Center Services for Tree Services Company **The Project** - Services: Back Office Outsourcing, Call Center Services, Customer Service Outsourcing - Project size: $10,000 to $49,999 - Project length: Aug. - Dec. 2025 **Project Summary**: ExpertCallers provided call center services for a tree services company. The team handled inbound and outbound calls, followed up with clients, scheduled appointments, and recorded interactions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 4.5 **The Reviewer** Director, ABA Tree Services - Industry: Business services - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Feb 25, 2026 **Feedback Summary**: Thanks to ExpertCallers, the client saw an increase in confirmed bookings, client engagement, and overall satisfaction. The team was organized, responsive, and professional. They met deadlines and communicated via email and messaging apps. ""Their ability to handle customer communication professionally and reliably stood out."" **BACKGROUND** Please describe your company and position.I am the Director of ABA Tree ServicesDescribe what your company does in a single sentence.ABA Tree Services provides tree removal, trimming, and maintenance services to residential and commercial clients. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ExpertCallers to accomplish?We hired ExpertCallers to manage customer follow-ups and appointment scheduling, as our internal team was often overwhelmed by calls and inquiries. The goal was to maintain strong client relationships and reduce missed appointments. **SOLUTION** How did you find ExpertCallers?Online SearchWhy did you select ExpertCallers over others?High ratingsGood value for costReferred to meHow many teammates from ExpertCallers were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Inbound and outbound calls for client inquiriesFollow-up calls with prospects and existing clientsAppointment scheduling and confirmationsRecording all interactions and providing detailed weekly reports **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Reduction in missed calls and appointmentsIncrease in confirmed bookings and client engagementImproved client satisfaction due to timely follow-upsMore streamlined communication between our team and customersDescribe their project management. Did they deliver items on time? How did they respond to your needs?Project management was excellent. The team was organized, responsive, and consistently met deadlines. Communication was clear and updates were shared regularly.What was your primary form of communication with ExpertCallers?Email or Messaging AppWhat did you find most impressive or unique about this company?Their ability to handle customer communication professionally and reliably stood out. We were able to maintain higher engagement without increasing internal staffing.Are there any areas for improvement or something ExpertCallers could have done differently?We are very happy with their service and do not have any significant suggestions for improvement. --- ## Portfolio & Awards ### Alberta Insurance Council The Client: Alberta Insurance Council is the authority empowered to issue license to insurance agents, brokers and independent adjusters in the province of Alberta in accordance with Alberta legislation. The Requirement: Licensed insurance agents and adjusters based in Alberta are required to renew their certificates of authority annually with the council. The client was in search of a partner to answer calls and voice mails from agents and adjusters who required extra assistance in renewing their license for 2016. Result The key to meeting the client’s answering threshold lay in accurately forecasting call volumes. To ensure this, we collected some historical data and an ideal predictive model to determine how many calls we could expect to come into the call center daily. This helped us accurately staff and schedule calls to agents. Aside from this, we also deployed a workforce management solution to optimize agent scheduling, occupancy rates and schedule adherence. Further, we provided each agent access to a call center software agent dashboard that displayed the answering speed in real-time as well as in their historical metrics. This gave our agents a true understanding of this metric and drove them hard towards meeting the answering threshold time. Benefits By customizing our services to the council’s specific need, we handled above 8,800 incoming calls daily, with a successful answer rate of over 95%.  ### Smart Foam Insulation Smartfoam is a UK based home refurbishing company specializing in designing environmental friendly and cost-effective roofing solutions. The Requirement The client wanted to expand its customer base and so needed a partner to handle its contact center needs. They were looking for more face to face appointments with home owners and customers and so reached out to us for designing and executing an effective tele calling marketing strategy. Result We identified the data capture requirements with the client, and set up a program to capture data, taking care to limit possibilities of mistakes during the process. This elaborate process was followed by another exhaustive process of data cleansing, in which the contact list was examined, updated and de-duplicated. Few more rounds of audits helped us spot some minor errors, which we eliminated to finally create a data gold pot.  Next, we trained our agents on some unique USP-based tips to transform customer attention into appointments. Benefits The results began to show no sooner than the project execution started. In a short time, we managed to: Increase appointment settings by 50% Improve sales closure by 30% Save nearly 30% of operating expenses Post successful completion of the trial the client scaled up the 10-resource team to 30.   ### Sahai Life Sahai Life is a UK-based global company working towards empowering the public to contribute in the provision of basic safety and urgent care. By leveraging wearable technology and IoT, the company aims to make emergency care services more accessible. The Requirement The client approached us for inbound and outbound customer support. The scope of the task included: Handling third line of support for critical cases. Calling back customers to close open or pending cases. Benefits Our solution helped the customer provide efficient contact center support to its customers 24x7. Further, our solution was cost-effective enough for the client to realize more profits through savings. The client had initially signed up for 1 month trial, but prior to the completion of the term they approved an extension of contract and added additional resources for enhanced customer support. For More Info visit @ https://www.expertcallers.com/case-studies/effective-inbound-and-outbound-support-for-a-uk-based-safety-promotion-company.php ### Industry Recognitions - Best Customer Support Outsourcing Companies - Top Call Canter Companies in USA - Top 5 B2B Appointment Setting Companies (2026) ## Packages ## About the Team ### Our Story ExpertCallers brings forth scalable, process-centric call center operations focused on customer retention. The vision is to be a trusted global delivery partner delivering measurable outcomes to our clients. Our processes are Lean Six Sigma powered offering continuous improvement, data-driven decisions, and structured AI-assisted workflows with a human-in-the loop approach. ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 28 - Overall Review Rating: 4.8 Last Updated: 2026-06-18T17:31:48Z ### Business Entity - Business Entity Name: Expertcallers Solutions Private Limited - Source: Government of India Ministry of Corporate Affairs - Jurisdiction of Formation: India - Date of Formation: October 16, 2015 - Status: Active - Last Updated: March 31, 2026 - ID: U72200KA2015PTC083468 ### Credit Report Results - International Credit Risk Assessment: Moderate Risk - Source: Creditsafe - Last Updated: April 5, 2026 ## Locations (1) ### Princeton, NJ (Headquarters) - Suite 200 - Princeton, NJ 8540 - United States - 501 - 750 employees - Phone: +1 (866) 761-5723 ## Connections - Emilia Carol (Express Virtual Assistant) ## Contact ExpertCallers [Send a message](https://clutch.co/profile/expertcallers) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/expertcallers/) - [Facebook](https://www.facebook.com/Expertcallers/) - [X](https://twitter.com/expertcallers)