Welcome to SummitNext, where we empower visionary leaders with cost-effective global team solutions to get to their next Summit - faster. Access top talent, streamlined operations, and exceptional service standards through your remote teams in India, the Philippines, or Malaysia – tightly integrated with you, locally managed by us, enabled by a spirit of true partnership and powered by our deep experience in this area.
We are a BPO company founded in 2020 by leaders with several decades of experience in remote / offshore service delivery, with the firm belief that companies of any size can enjoy the benefits of a global operating model. Whether you seek a remote team of one or a hundred, we stand ready to set a new standard with bespoke solutions tailored to your precise requirements and ambitions.
Hallmarks of our approach are:
- Understanding customer requirements and rapidly scaling to needs - Accelerated training and onboarding focused on domain knowledge, process knowledge, and quality control - Strong workforce management, SLA-based delivery management and continuous improvement - Technical proficiency in data analysis and new developments such as Gen AI - Building and developing teams of honest, energetic, and dependable people who love SummitNext and want to excel in customer success.
$1,000+
< $25 / hr
250 - 999
Petaling Jaya, Malaysia
Founded 2020
9 Languages that we service
English
Mandarin
Japanese
Korean
Cantonese
Tamil
Urdu
Thai
Filipino
1 Timezone that we service
UTC
Universal Coordinated Time (UTC)
2 Locations
Petaling Jaya , Malaysia
Beachwood , OH
Total Reviews
5
Average Referral Rating
4.8
/5
Most Common Project Size
$50,000 to $199,999
$XX,XXX – $XXX,XXX
Focus
No data have been added yet...
SummitNext Review Insights
Overall Review Rating
4.7
Quality
4.7
Schedule
4.8
Cost
4.5
Willing to Refer
4.8
Top Mentions
Review Highlights
Positive Impact on Business Growth
SummitNext's services contributed to business growth and success, with clients noting long-term value and positive impacts on their operations.
Strong Project Management
Clients consistently mentioned that SummitNext delivered items on time and managed projects professionally, with proactive communication and a can-do attitude.
Potential for Better Pricing
One client suggested that SummitNext could improve their pricing structure as company needs increase, indicating a potential area for improvement.
Effective Use of Technology
SummitNext effectively utilized technology, like CRM solutions, to capture and manage client information, contributing to organized and efficient project execution.
Strong Ethical Standards
SummitNext was recognized for their commitment to compliance and ethical standards in recruitment and employee management, ensuring legal alignment in practices.
Impressive Integrity and Innovation
SummitNext was praised for their integrity, integration, and innovative solutions, which impressed clients and contributed to successful project outcomes.
Business ConsultingCall Center ServicesEvent MarketingMarket ResearchSales Outsourcing
Confidential
Jan. 2023 - Ongoing
5.0
Quality
5.0
Schedule
4.5
Cost
5.0
Willing to Refer
5.0
"Their integrity, integration, and Innovation were impressive."
Mar 29, 2023
CEO, SEAbizs
Tim Lin
Consulting
1-10 Employees
Online Review
Verified
SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions.
Thanks to SummitNext Technologies’ efforts, the client generated 10 qualified leads in two months. The team was professional throughout the engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of SEAbizs
Describe what your company does in a single sentence.
Value Added Reseller.Carrying those consumer brands of Taiwan to SEA
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SummitNext Technologies Sdn. Bhd. to accomplish?
Generate leads of channel partners in MY
SOLUTION
How did you find SummitNext Technologies Sdn. Bhd.?
Online Search
Why did you select SummitNext Technologies Sdn. Bhd. over others?
Company values aligned
Describe the scope of work in detail. Please include a summary of key deliverables.
Key Services will be:
Partner / Reseller Acquisition
Active Customer Service Management
Passive Customer Service Management
Partner / Reseller Acquisition Lead Generation - OOO to generate leads as per criteria provided by XXXX
To conduct basic research on these merchants to check if they meet the criteria before reaching out to the merchants.
To conduct Telesales calls / email reach-outs to companies for them to become a partner/reseller
To be responsible for reaching the right person within the merchant setup.
To make presentations and follow-ups with clients / merchants to sign them up for the services
Build the Sales script and FAQs internally. The Sales script will be updated on a regular basis depending on feedback from prospective Merchant(s).
Introduce qualified leads to the leadership of client and SEAbizs
Active Customer Service Management Engagement - OOO will reach out to the newly signed and existing customers to understand business challenges and help them resolve challenges in consultation with client and SEAbizs team.
Establish communities – Establish community over chosen social media channels thereby creating social media promoters and influencers for company products.
Relationship Management – Being the local representative of the Taiwan client, establish relationship and anticipate issues that they may face
Passive Customer Service Management Issue resolution – Resolve any issues that the customers are facing by working with client side and SEAbizs team.
Query answering – Answering any queries that may come from the end users or partners
Collate all customer issues and report to SEAbizs
Overall to deploy the CRM solution to capture all information about the companies and the various interactions. The CRM design will be suggested by the OOO team with the basis from the discussions and requirements of client.
The CRM fields can be updated as per changing business requirements. The CRM designed by the OOO team will be able to capture all information from a telemarketing perspective. OOO team will provide intelligence around merchant concerns, reasons for rejection and possible strategies to succeed. to provide daily/weekly/monthly reports on performance metrics, the frequency of the reports will depend on the business metric.
To provide weekly reports on activities performed and sales made in a mutually agreed format and frequency specified.
CRM Solution - OOO to design a CRM that is able to capture all information from a telemarketing perspective. Upon completion of a sale of, the TSR / Field Sales Staff shall record such sale into a database along with all other information regarding the Merchant
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Generating 10 qualified leads in two months
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Professional and Perfect
What was your primary form of communication with SummitNext Technologies Sdn. Bhd.?
In-Person Meeting
What did you find most impressive or unique about this company?
Their integrity, integration, and Innovation were impressive.
Are there any areas for improvement or something SummitNext Technologies Sdn. Bhd. could have done differently?
none
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Employee Mgmt & Recruitment Services for FinTech Company
Benefits AdministrationHR OutsourcingPEO/Employee LeasingRecruitingRecruitment Process Outsourcing
Confidential
Apr. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Overall, our experience with SummitNext Technologies Sdn. Bhd. has been highly positive."
Sep 24, 2023
HR Director, Fairmarkets International Marketing Sdn. Bhd.
Muhammad Imran
Financial services
Petaling Jaya, Malaysia
201-500 Employees
Online Review
Verified
SummitNext Technologies Sdn. Bhd. provides employee management and recruitment services for a fintech company. The team is tasked with finding talented and qualified candidates for the client.
SummitNext Technologies Sdn. Bhd. has provided the client with quality candidates within the agreed-upon timeline. The service provider has met all the predefined KPIs and promoted consistent communication. Their responsivness, professionalism, cost-efficiency, and work ethic are second to none.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the HR Director of Fairmarkets International Marketing Sdn. Bhd.
Describe what your company does in a single sentence.
We a a fintech company.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SummitNext Technologies Sdn. Bhd. to accomplish?
Employee Management Services
Recruitment Services
SOLUTION
How did you find SummitNext Technologies Sdn. Bhd.?
Referral
Why did you select SummitNext Technologies Sdn. Bhd. over others?
Close to my geographic location
Pricing fits our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from SummitNext Technologies Sdn. Bhd. were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Overall, our experience with SummitNext Technologies Sdn. Bhd. has been highly positive. We value their professionalism, commitment, and the positive impact they've had on our HR processes and outcomes.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Timely Deliveries: SummitNext consistently met our recruitment and staffing deadlines, ensuring the availability of qualified talent when needed.
Quality of Candidates: SummitNext consistently provided high-quality candidates who were well-qualified and aligned with our organizational culture, positively impacting our team's performance.
Communication: The SummitNext team exhibited strong responsiveness and proactivity in addressing our inquiries and concerns, enhancing our partnership through effective communication.
Cost-Efficiency: SummitNext offered competitive pricing while maintaining the quality of candidate placements, aligning well with our budgetary constraints.
Adaptability: SummitNext demonstrated flexibility in adapting to our evolving staffing needs, showcasing their ability to adjust their approach accordingly.
Compliance and Ethics: We commend SummitNext for their commitment to compliance and ethical standards in recruitment and employee management, ensuring legal alignment in our practices.
Feedback Integration: SummitNext actively sought and incorporated feedback from our organization, reinforcing our partnership through a feedback-driven approach.
Long-Term Value: Our partnership with SummitNext has consistently provided long-term value, contributing to our organization's growth and success through their recruitment and staffing services.
KPIs: We monitored various KPIs, such as time-to-fill positions, and SummitNext consistently met or exceeded our expectations in these performance areas.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Very organized and and proactive to understand out business needs. Yes, always on time.
What was your primary form of communication with SummitNext Technologies Sdn. Bhd.?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
The ability to adapt and align with our needs. The consistent communication and proactiveness to ensure updates are given on time.
Are there any areas for improvement or something SummitNext Technologies Sdn. Bhd. could have done differently?
I think there is always room for improvement but nothing that I can recall now.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Social Media Management for Sales Technology Company
Customer Service Outsourcing
Confidential
May 2021 - May 2023
5.0
Quality
4.5
Schedule
4.5
Cost
4.5
Willing to Refer
5.0
"They were always on top of the project throughout the entire process."
Mar 8, 2023
Principal, Marketing Company
Anonymous
Consulting
Kuala Lumpur, Malaysia
10,001+ Employees
Online Review
Verified
SummitNext Technologies Sdn. Bhd. was hired by a marketing company for their social media management services. The team was tasked with publishing listings and managing online communities on Facebook.
The client was happy with the results of the engagement. SummitNext Technologies Sdn. Bhd. was very proactive throughout the entire process, and their culture and willingness to strive for the best possible outcome impressed the internal stakeholders immensely.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Principal, Integration (Social) of a marketing company.
Describe what your company does in a single sentence.
Our company provides services that reinvent customer connections, sales, commerce and marketing and business innovation to meet clients’ accelerated demand for business growth through sustained customer relevance.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SummitNext Technologies Sdn. Bhd. to accomplish?
Social Listening in Facebook Groups
Reporting
Community Management
SOLUTION
How did you find SummitNext Technologies Sdn. Bhd.?
Referral
Why did you select SummitNext Technologies Sdn. Bhd. over others?
Close to my geographic location, Pricing first our budget, Great culture fit, Good value for cost, Company values aligned
What was your primary form of communication with SummitNext Technologies Sdn. Bhd.?
Virtual Meeting, Email or Messaging App
Describe the scope of work in detail. Please include a summary of key deliverables.
Summitnext provide the us and the client with 24/7 social listening across over 40 Facebook Groups and concise them into 3 daily reporting for crisis and alert purposes to the client. On top of that, they are also helping the client to answer and manage all the community management for client's owned social media channels on queries and complaints while dealing with the client directly.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Accuracy of data crawled
Timeliness on the reports provided
Understanding of the local nuances into client's complaint buckets
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, they were always on top of the project throughout the entire process, very proactive with a "can-do" attitude.
What did you find most impressive or unique about this company?
Their culture and willingness to strike for the best for the client.
Are there any areas for improvement or something SummitNext Technologies Sdn. Bhd. could have done differently?
There was nothing they needed to improve on.
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Staffing Services for Financial Services Provider
Staffing
$50,000 to $199,999
Jan. 2023 - July 2024
4.0
Quality
5.0
Schedule
5.0
Cost
3.5
Willing to Refer
4.0
"SummitNext has been quick to respond and make changes based on our needs."
Jun 25, 2024
Head of Onboarding Ops, Financial Services Provider
Anonymous
Financial services
Singapore
201-500 Employees
Online Review
Verified
A financial services provider has tapped SummitNext to find and hire Mandarin-speaking executives. These executives are expected to assist clients in getting onboarded with the company's platform.
Since working with SummitNext, the client has been able to get great leads. The team fosters a smooth workflow by being highly responsive and flexible in terms of making changes. The partners interact through email and messaging apps.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Head of Onboarding Ops of a financial services company
Describe what your company does in a single sentence.
All in one finance platform for modern businesses
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SummitNext to accomplish?
Hire Mandarin speaking, client facing executives
SOLUTION
How did you find SummitNext?
Referral
Why did you select SummitNext over others?
Close to my geographic location
Pricing fit our budget
How many teammates from SummitNext were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Summitnext was helping us in hiring Mandanrin speaking executives who could speak to the client and help them get onboarded to our platform
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Number of executives hired and their performances
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, SummitNext has been quick to respond and make changes based on our needs.
What was your primary form of communication with SummitNext?
Email or Messaging App
What did you find most impressive or unique about this company?
Mandaring speaking folks are not easy to find but we got great leads from them
Are there any areas for improvement or something SummitNext could have done differently?
Better pricing as company needs increase
RATINGS
4.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
4.0
NPS
Staff Augmentation for E-Commerce Company
IT Staff Augmentation
$50,000 to $199,999
Apr. - May 2022
4.5
Quality
4.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"We were happy with the end result."
Sep 25, 2023
Manager Ops, E-Commerce Company
Anonymous
eCommerce
Malaysia
10,001+ Employees
Online Review
Verified
SummitNext Technologies Sdn. Bhd. provided staff augmentation services for an e-commerce company. They augmented the client's team during a period of heightened demand.
SummitNext Technologies Sdn. Bhd. was highly effective at providing the client with the required support. They were agile and highly responsive to the client's demands and needs. Ultimately, the client was pleased with the service provider's services.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Manager Ops of an ecommerce company
Describe what your company does in a single sentence.
ecommerce
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire SummitNext Technologies Sdn. Bhd. to accomplish?
Needed some HC for a seasonal ramp up
SOLUTION
How did you find SummitNext Technologies Sdn. Bhd.?
SNT reached out
Why did you select SummitNext Technologies Sdn. Bhd. over others?
High ratings
Good value for cost
Company values aligned
How many teammates from SummitNext Technologies Sdn. Bhd. were assigned to this project?
~100
Describe the scope of work in detail. Please include a summary of key deliverables.
SNT was quick in providing the agent support and was easy to work with. Result oriented team
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We were happy with the end result.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, they did respond on time and delivered as expected
What was your primary form of communication with SummitNext Technologies Sdn. Bhd.?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Agility and result oriented team
Are there any areas for improvement or something SummitNext Technologies Sdn. Bhd. could have done differently?
NA/-
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
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