Cost-Effective Business Process Outsourcing

Mindy Support is an international brand with 5 offices across Ukraine. We empower companies all over the world by providing cost-efficient business process outsourcing with no compromise on quality. Mindy Support builds effective teams in data annotation, customer care, back office support, sales and marketing for businesses of all sizes.

Why Have A Remote BPO Team?

•    High-quality results
•    Cost-efficiency
•    Skilled employees
•    Headache-free process

 
Undisclosed
 
Undisclosed
 
1,000 - 9,999
 Founded
2013
Show all +
Limassol, Cyprus
headquarters
other locations

Reviews

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Cloud Application Tech Support for Social Intranet Platform

"The speed at which they could find qualified staff...and the support from their staff for us were impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2015 - Ongoing
Project summary: 

Mindy Support provides tech support and lead conversion efforts for a social intranet and community platform. They help with labor-intensive work and analyze incoming tickets, answering some of them.

The Reviewer
 
11-50 Employees
 
Amsterdam, Netherlands
Justus Beek
Commercial Development Director, Social Intranet Platform
 
Verified
The Review
Feedback summary: 

Post-starting surveys showed satisfaction and loyalty increase by 10%. Working professionally, Mindy Support's team works really well and independently in a client-oriented way. They provide an effective workflow and are very helpful. The team has been flexible throughout the collaboration.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is a leading social intranet and community platform, I am responsible for client succes, both commercial and support

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

We started working together back in 2015 by hiring a dedicated Sales & Marketing Assistant. After about a year we decided to scale up the Tech Customer Support service for our clients and asked Mindy Support to provide a team of agents who can support our customers 24/7. After a couple of trainings and onboarding from our side, the team began to work really well – professionally, independently and in a client-oriented way. Their knowledge of quality assurance processes and maintaining uninterrupted work helped us to set up operations very smoothly and on the high level.

What were your goals for this project?

We started with lead generation and later on added the goal to increase customer satisfaction and our responsiveness.

SOLUTION

How did you select this vendor?

We found Mindy via a web search and selected them out of 3 companies we looked into. The speed at which they claimed to be able to find highly qualified staff made us choose Mindy and we did not regret doing so.

Describe the project in detail.

We started focussing on lead generation where local colleagues worked closely together with agents at Mindy. They helped us doing a lot of the labour intensive work, allowing our local colleagues to spend time on qualified leads only. Later we added tech support where client requests via mail ends up at Mindy. They analyse the incoming tickets and answer part of them, while routing more complex questions to our dev team.

What was the team composition?

We started with 1 agent and this grew to 5 over time.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The post-starting surveys of our customers showed that clients’ satisfaction and loyalty increased by 10% and helped to further develop our business.

How effective was the workflow between your team and theirs?

After training and onboarding, the team began to work really well – professionally, independently and in a client-oriented way. They were very helpful, providing an effective team and helping us to arrange the process much earlier before we expected. Their knowledge of quality assurance processes and maintaining uninterrupted work helped us to set up operations very smoothly and on the high level.

What did you find most impressive about this company?

The speed at which they could find qualified staff, the flexibility in their conditions, and the support from their staff for us were impressive while working with their remote team.

Are there any areas for improvement?

There always are, but the nice thing about our relation is that we can discuss these and always succeed in making progress on them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Support Services for Walking App

"They are incredibly hard-working and dedicated to the job."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2019 - Ongoing
Project summary: 

Mindy Support provides customer support services for a walking app when the customers reach out via the app and log support tickets.

The Reviewer
 
51-200 Employees
 
London, England
Emma Schuster
Customer Success Lead, Sweatcoin
 
Verified
The Review
Feedback summary: 

Mindy Support mastered the role quickly and they meet all of the client's needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Always available, the team is always on hand if needed.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Our company is called Sweatcoin, and I am the Customer Success Lead.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

We needed support agents to help respond to our users on a daily basis.

What were your goals for this project?

Provide our customers with ongoing and excellent support and respond speedily to customer queries in accordance with our KPI's.

SOLUTION

How did you select this vendor?

Another of the management team found this vendor, I believe, based on great recommendations!

Describe the project in detail.

We have many millions of users, and the project is to offer customer ongoing support when they reach out via the app and log support tickets. The project requires people with great English, patience and understand to get the job done and is an ongoing task.

What was the team composition?

The team is two of the Mindy agents who help work alongside me and another Customer Support Advisor.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The team was able to master the role fast. Mindy Support meets all our needs and responds quickly. When we needed to increase the diversity and complicity of tasks, Mindy Support’s team was very responsive, supportive and incredibly easy to work with. We appreciate how the Mindy Support project management team proactively seeks feedback and understands our requirements. They value their job and provide great service.

How effective was the workflow between your team and theirs?

Excellent. I couldn't ask for a more effective team. They get the job done, ask questions when necessary, pick up on things very quickly and are always eager to learn more. Wonderful team and I wouldn't change them for anything!

What did you find most impressive about this company?

They are always on hand should you need anything, but by and large, there's not even much need to speak with anyone, as the job is always handed to perfection. They are incredibly hard-working and dedicated to the job.

Are there any areas for improvement?

No areas for improvement from my end. I only wish they could join me here in London :)

5.0
Overall Score Overall, there's not a bad things to say about this company. They offer dedicated, hardworking, and lovely people to work with. Thank you!
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Great value for money.
  • 5.0 Quality
    Service & deliverables
    Excellent work, and wonderful people to work with!
  • 5.0 NPS
    Willing to refer
    I have already recommended Mindy Support to many colleagues, and will continue to do so long into the future.

Market Research for Recruitment Tech Company

"The people are kind, polite professionals."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Ongoing
Project summary: 

Mindy Support conducted market research as part of a large project to populate user information into Salesforce. They also provided administrative assistance relating to the effort.

The Reviewer
 
11-50 Employees
 
Netherlands
Maya Kuswaya
Success Operations Associate, OnRecruit
 
Verified
The Review
Feedback summary: 

The CRM is growing and improving as the engagement continues. All deliverables were completed according to expectations. The team communicated proactively, keeping in daily contact with the client to ensure a smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

OnRecruit's Customers are recruitment agencies and larger employers who want to get better at recruiting by getting better at using data, technology and media. OnRecruit's customers share OnRecruit's mission: 'Together we build and measure successful candidate journeys'.

As Success Operations Associate at OnRecruit, I'm mainly responsible for Product/Technology and Operations within the Customer Success and Product teams. Besides this I also manage market research within Business Development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

We started working with Mindy Support as we needed support in market research and administration.

What were your goals for this project?

We want to effectively fill up our pipeline :)

SOLUTION

How did you select this vendor?

Via the web

Describe the project in detail.

The biggest project now is the market research and populating their information in our CRM (Salesforce).

What was the team composition?

We have a project manager (Elena Koval), which is now replaced by Daryna Nitchenko and Lilia Stasiuk conducting the research and tasks. From OnRecruit side, myself.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our CRM (Salesforce) is looking better and better! Accounts and Contacts are being populated with information we need for our BD & Sales people to reach out to.

How effective was the workflow between your team and theirs?

I have daily contact with Lilia (in case she has any questions concerning the project/to make sure everything is going well, etc). And at least a monthly call with Elena to ensure everything is running smoothly. In terms of communication and expectations management, I am very satisfied.

What did you find most impressive about this company?

The people are kind, polite professionals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Data Labeling for B2B Enterprise SaaS Company

"The quality and turnaround time was impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2019 - Apr. 2020
Project summary: 

Mindy Support provided image and video data labeling for training machine learning algorithms. 

The Reviewer
 
11-50 Employees
 
California
CEO, B2B SaaS Enterprise Company
 
Verified
The Review
Feedback summary: 

Mindy Support delivered what was expected and a product of high quality. The team had good project management and communication skills. They offered flexible pricing, which helped the client in the process.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

B2B Enterprise SaaS company. I am the CEO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

Data labeling for machine learning.

SOLUTION

How did you select this vendor?

The vendor reached out to us. We had a few meetings and test projects and as we were satisfied, we decided to work with them longer term.

Describe the project in detail and what their cost structure looked like.

Image and video data labeling project for training machine learning algorithms. They had hourly and per-label based pricing.

RESULTS & FEEDBACK

How would you describe/assess the quality of their work?

Quite satisfied with the quality. Delivered what was expected.

What impressed you about their services?

The quality and turnaround time was impressive. The project management skills and communication was good, and was flexible with pricing too.

Are there any areas for improvement?

Would be good to improve on communication regards to the project specifications and any questions regarding the scope of work. I'm already seeing improvements.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Prospect Research for Marketing and Tech Firm

"Their professionalism impresses me."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

Mindy Support provides prospect research to drive business development for a marketing and tech group. They focus on LinkedIn and other B2B platforms to find, target, and establish leads.

The Reviewer
 
11-50 Employees
 
United States
Owner, Marketing Group
 
Verified
The Review
Feedback summary: 

The results of their efforts were excellent, contributing to the development of the business and effectively utilizing technology to ensure the time and geographical distance between the teams had no impact.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I own several US-based marketing and tech businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

We were seeking cost-effective offshore support to propel our business development.

What were your goals for this project?

To isolate, connect with, and engage prospective B2B contacts through LinkedIn and other sources.

SOLUTION

How did you select this vendor?

We conducted multiple phone and Webex meetings, then decided to work with them.

Describe the project in detail.

The project required ongoing scanning of LinkedIn and other B2B databases to find the exact profile of the customer we were seeking. They found the leads, targeted them and engaged, and set up sales calls.

What was the team composition?

Our team was comprised of dedicated sales researchers and an appointment setter.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A portion of our business growth can definitely be attributed to the work they do for us.

How effective was the workflow between your team and theirs?

It’s very effective. We make great use of communications technology to bridge the time and distance gap.

What did you find most impressive about this company?

Their professionalism impresses me. Their effective use of technology to make the time distance entirely irrelevant.

Are there any areas for improvement?

No. In fact, they regularly check in with us to see if they can improve.

5.0
Overall Score Great group of professionals.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Super simple.
  • 5.0 Cost
    Value / within estimates
    Good value.
  • 5.0 Quality
    Service & deliverables
    Highly professional.
  • 4.5 NPS
    Willing to refer
    Already have multiple times.