Cost-Effective Business Process Outsourcing

Mindy Support is an international brand with 5 offices across Ukraine. We empower companies all over the world by providing cost-efficient business process outsourcing with no compromise on quality. Mindy Support builds effective teams in data annotation, customer care, back office support, sales and marketing for businesses of all sizes.

Why Have A Remote BPO Team?

•    High-quality results
•    Cost-efficiency
•    Skilled employees
•    Headache-free process

 
Undisclosed
 
Undisclosed
 
1,000 - 9,999
 Founded
2013
Show all +
Limassol, Cyprus
headquarters
other locations

Reviews

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Market Research for Recruitment Tech Company

"The people are kind, polite professionals."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2018 - Ongoing
Project summary: 

Mindy Support conducted market research as part of a large project to populate user information into Salesforce. They also provided administrative assistance relating to the effort.

The Reviewer
 
11-50 Employees
 
Netherlands
Maya Kuswaya
Success Operations Associate, OnRecruit
 
Verified
The Review
Feedback summary: 

The CRM is growing and improving as the engagement continues. All deliverables were completed according to expectations. The team communicated proactively, keeping in daily contact with the client to ensure a smooth workflow.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

OnRecruit's Customers are recruitment agencies and larger employers who want to get better at recruiting by getting better at using data, technology and media. OnRecruit's customers share OnRecruit's mission: 'Together we build and measure successful candidate journeys'.

As Success Operations Associate at OnRecruit, I'm mainly responsible for Product/Technology and Operations within the Customer Success and Product teams. Besides this I also manage market research within Business Development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

We started working with Mindy Support as we needed support in market research and administration.

What were your goals for this project?

We want to effectively fill up our pipeline :)

SOLUTION

How did you select this vendor?

Via the web

Describe the project in detail.

The biggest project now is the market research and populating their information in our CRM (Salesforce).

What was the team composition?

We have a project manager (Elena Koval), which is now replaced by Daryna Nitchenko and Lilia Stasiuk conducting the research and tasks. From OnRecruit side, myself.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our CRM (Salesforce) is looking better and better! Accounts and Contacts are being populated with information we need for our BD & Sales people to reach out to.

How effective was the workflow between your team and theirs?

I have daily contact with Lilia (in case she has any questions concerning the project/to make sure everything is going well, etc). And at least a monthly call with Elena to ensure everything is running smoothly. In terms of communication and expectations management, I am very satisfied.

What did you find most impressive about this company?

The people are kind, polite professionals.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Prospect Research for Marketing and Tech Firm

"Their professionalism impresses me."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

Mindy Support provides prospect research to drive business development for a marketing and tech group. They focus on LinkedIn and other B2B platforms to find, target, and establish leads.

The Reviewer
 
11-50 Employees
 
United States
Owner, Marketing Group
 
Verified
The Review
Feedback summary: 

The results of their efforts were excellent, contributing to the development of the business and effectively utilizing technology to ensure the time and geographical distance between the teams had no impact.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I own several US-based marketing and tech businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Mindy Support?

We were seeking cost-effective offshore support to propel our business development.

What were your goals for this project?

To isolate, connect with, and engage prospective B2B contacts through LinkedIn and other sources.

SOLUTION

How did you select this vendor?

We conducted multiple phone and Webex meetings, then decided to work with them.

Describe the project in detail.

The project required ongoing scanning of LinkedIn and other B2B databases to find the exact profile of the customer we were seeking. They found the leads, targeted them and engaged, and set up sales calls.

What was the team composition?

Our team was comprised of dedicated sales researchers and an appointment setter.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A portion of our business growth can definitely be attributed to the work they do for us.

How effective was the workflow between your team and theirs?

It’s very effective. We make great use of communications technology to bridge the time and distance gap.

What did you find most impressive about this company?

Their professionalism impresses me. Their effective use of technology to make the time distance entirely irrelevant.

Are there any areas for improvement?

No. In fact, they regularly check in with us to see if they can improve.

5.0
Overall Score Great group of professionals.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Super simple.
  • 5.0 Cost
    Value / within estimates
    Good value.
  • 5.0 Quality
    Service & deliverables
    Highly professional.
  • 4.5 NPS
    Willing to refer
    Already have multiple times.