Afrishore BPO – South Africa’s Leading Outsourcing Partner Afrishore BPO is a premier business process outsourcing provider based in South Africa, delivering world-class customer support, Customer Service, accounts receivable management (Debt Collection), back-office solutions, and specialized outsourcing services to global clients. With a focus on cost efficiency, quality, and 24/7 multilingual support, Afrishore has established itself as the go-to BPO partner for businesses seeking scalable, high-performance outsourcing solutions. Why Choose Afrishore? Regulated Industry Expertise: We specialize in supporting complex, compliance-driven industries, including Insurance, healthcare, Casino, Sport Betting, Hotels, and retail/e-commerce. Cost-Effective & High-Quality Talent: South Africa offers a skilled, neutral-accent English-speaking workforce at a fraction of the cost of traditional outsourcing destinations. 24/7 Multilingual Support: We provide seamless customer service in English, French, Spanish, and other major European languages, enabling global coverage. Tech-Driven Efficiency: Our use of AI, automation, and data analytics enhances productivity, reduces response times, and ensures high customer satisfaction. Scalability & Customization: Whether you need a dedicated team or on-demand support, Afrishore tailors solutions to your specific needs, ensuring agility in scaling operations. Proven Success & Client Satisfaction: Afrishore has helped companies across the U.S., U.K., and Europe enhance customer experiences, reduce operational costs, and improve service delivery. Join the Future of Outsourcing with AfrishoreAs an award-winning BPO provider, Afrishore continues to redefine outsourcing in South Africa, offering unparalleled value and innovation. Partner with us to experience the perfect blend of quality, efficiency, and affordability in outsourcing.
Afrishore BPO is noted for its affordable pricing and strong value for cost. Clients highlight their budget-friendly rates, effective team sizes (2-10 members), and positive outcomes, including high client retention and timely project delivery.
Clients appreciate Afrishore BPO's warm, friendly team who align well with their company values, enhancing the collaborative experience and fostering strong partnerships.
No Areas for Improvement Noted
Clients expressed satisfaction with Afrishore BPO's services, noting no significant areas for improvement, indicating a high level of client satisfaction and successful project delivery.
Alignment with Client Values
Afrishore BPO is often chosen for their alignment with client values, fitting well culturally and providing good value for cost, making them a preferred choice for partnerships.
Strong Project Management Skills
Afrishore BPO is recognized for excellent project management, delivering on time with great communication, and effectively managing changes in project scope as needed.
Effective Back-Office Function Handling
For a financial services company, Afrishore BPO efficiently handled repeatable back- and middle-office functions, meeting internal benchmarks in number, timeliness, and cost per submission.
"They were one of the only companies in this space that were willing to take on a startup."
Mar 6, 2026
Founder, Pulse Coaching
Aaron Witz
Verified
Fitness
Lewes, Delaware
1-10 Employees
Online Review
Verified
Afrishore BPO provided customer service outsourcing services for a fitness startup. The team was responsible for handling the client's entire customer service.
Afrishore BPO's work resulted in 100% retention for the client and positive feedback from end customers. The team delivered the entire scope on time and was open to adding new deliverables. Afrishore BPO's warm, friendly approach and exceptional service were hallmarks of their performance.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of Pulse Coaching
Describe what your company does in a single sentence.
Pulse is a fitness startup in the UK and US that provides live online exercise coaching from expert humans.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Afrishore BPO to accomplish?
help with customer service support
SOLUTION
How did you find Afrishore BPO?
Online Search
Why did you select Afrishore BPO over others?
High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned
How many teammates from Afrishore BPO were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
We outsourced all our customer service to them and they provided fantastic results in retention, customer satisfaction and overall only have great things to say about them
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
100% client retention some clients were upselled to by the Afrishore team great client feedback
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They delivered the entire scope of the project in the timelines that were agreed and even were open to adding in new deliverables as the project went on
What was your primary form of communication with Afrishore BPO?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their people are all so warm and friendly and you can tell their level of service and care to the work they do is exceptional. Their company values and culture really aligned with ours.
They were one of the only companies in this space that were willing to take on a startup.
Are there any areas for improvement or something Afrishore BPO could have done differently?
Extremely happy with their service
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Sales Outsourcing & Lead Generation for Data Science Company
Sales Outsourcing
Confidential
Jan. - Mar. 2025
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We were impressed with Afrishore BPO’s professionalism and results-oriented approach."
Mar 6, 2026
COO, Data Science Company
Anonymous
Verified
Advertising & marketing
South Africa
11-50 Employees
Online Review
Verified
Afrishore BPO provided sales outsourcing and lead generation services for a data science company. The team was responsible for contacting and closing leads, managing communications, and providing reports.
Thanks to their partnership with Afrishore BPO, the client experienced an increase in contact rates and leads dialed. The team consistently provided deliverables on time and communicated effectively via virtual meetings throughout the engagement. Moreover, Afrishore BPO's professionalism stood out.
BACKGROUND
Introduce your business and what you do there.
I’m a COO for a team of data scientists that helps companies grow by applying digital marketing and sales strategies developed over a decade of experience in building a successful coffee business.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Afrishore BPO?
We needed support contacting leads.
SOLUTION
What was the scope of their involvement?
Afrishore BPO contacted and closed leads. The team also provided reports and managed communications.
What is the team composition?
We worked with 6–10members of Afrishore BPO’s team.
How did you come to work with Afrishore BPO?
We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, and their company values aligned with ours.
What is the status of this engagement?
We worked together from January to March 2025.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We’ve seen an increase in our contact rates and leads dialed.
How did Afrishore BPO perform from a project management standpoint?
Afrishore BPO always delivered on time. We communicate via virtual meetings.
What did you find most impressive about them?
We were impressed with Afrishore BPO’s professionalism and results-oriented approach.
Are there any areas they could improve?
There’s nothing we can come up with at this point.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Middle- & Back-Office Outsourcing for Financial Services Co
Back Office Outsourcing
Confidential
Mar. 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Afrishore BPO's flexibility and great communication are impressive."
Mar 4, 2026
CEO, Yonda
Gareth Kobrin
Verified
Financial services
City of London, England
11-50 Employees
Online Review
Verified
Afrishore BPO provides back- and middle-office support for a financial services company. The team is responsible for assisting the client in submitting client tax registrations and returns at scale.
Afrishore BPO's efforts have met internal benchmarks and targets for the number, timeliness, and cost per submission. The team has managed the project excellently, delivering items on time and communicating remarkably via virtual meetings. Moreover, Afrishore BPO's flexibility is commendable.
BACKGROUND
Introduce your business and what you do there.
I’m the CEO of Yonda, a financial services company. We provide fully automated global sales tax and VAT compliance for SaaS, e-commerce, and digital businesses, handling everything from registration to filing and integrating with major e-commerce systems for seamless, expert-backed support.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Afrishore BPO?
We needed help handling several repeatable back- and middle-office functions.
SOLUTION
What was the scope of their involvement?
Afrishore BPO helps us submit client tax registrations and returns at scale. The team focuses on the preparation and submission of registrations and tax returns.
What is the team composition?
We work with 6–10 teammates from Afrishore BPO.
How did you come to work with Afrishore BPO?
We found them through a referral. We chose them over other options because their pricing fit our budget, they had a great culture fit, they offered good value for the cost, and their company values aligned with ours.
What is the status of this engagement?
We started working together in March 2023, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Afrishore BPO has met our internal benchmarks and targets for the number, timeliness, and cost per submission.
How did Afrishore BPO perform from a project management standpoint?
Afrishore BPO's project management is excellent. They deliver on time and have great communication. We primarily communicate through virtual meetings.
What did you find most impressive about them?
Afrishore BPO's flexibility and great communication are impressive.
Are there any areas they could improve?
There's nothing they need to improve.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-3 of
3 Reviews
Our Story
We are Afrishore BPO, a South African-headquartered outsourcing team with 20+ years’ experience delivering compliant, scalable contact centre (Customer Service/Support), ARM, accounting, IT and back‑office services to clients in the US, UK, Canada and Australia. Our multidisciplinary team blends skilled local talent, tech-driven processes and strict data/security compliance to cut costs, boost operational performance and drive high client satisfaction and recovery outcomes.
Meet the Team
Anton VukicVp of Global Partnerships
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