VirtualCare Assistants

VirtualCare Assistants (VCA) is a human staffing service built exclusively for US healthcare practices. We place trained, HIPAA-compliant Virtual Medical Assistants inside private practices, clinics, and specialty groups so clinicians can focus on patient care while administrative work runs smoothly in the background.

VCA is a brand of EZ MD Solutions, LLC, a Registered healthcare staffing company serving 100+ active US practices with a global workforce of 165+ employees across the US, Pakistan, and Latin America (including Colombia, Bolivia, Peru, and other countries). Our leadership brings over 20 years of combined experience in medical transcription, billing, and healthcare operations, giving us deep familiarity with the workflows our assistants support every day.

What our Virtual Medical Assistants do:

• Front desk and phone coverage
• Appointment scheduling and reminders
• Prior authorizations and referral management
• Insurance verification and eligibility checks
• Charting, note preparation, and EHR documentation
• Patient intake and follow-up coordination
• Refill requests and patient message triage

Every VMA is HIPAA-trained, onboarded on your EHR, phone system, and standard operating procedures, and backed by a dedicated client relations team that monitors performance, coverage, and quality. Clients retain full control over workflows, scripts, and clinical standards. We provide the people, the infrastructure, and the accountability layer.

Why US practices choose VCA:

• Human staffing, not automation or chatbots
• HIPAA-trained from day one
• Full US time zone coverage
• Transparent, flat monthly pricing
• Backup coverage and performance oversight built in
• Fast onboarding, typically within two weeks

VCA supports primary care, cardiology, pulmonology, pediatrics, behavioral health, radiology, and multi-specialty groups. Whether you need one assistant or a full virtual team, we scale with your practice.