Hire Live Support Inc Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Cost-effective Services

Clients appreciate the cost-effectiveness of Hire Live Support Inc's services. They offer good value for money, fitting well within budget constraints while delivering high-quality support solutions.
No Significant Areas for Improvement

Across multiple reviews, clients report no significant areas for improvement, indicating overall satisfaction with the services provided by Hire Live Support Inc.
Effective Customer Support Management

Hire Live Support Inc is praised for managing customer support operations efficiently. They handle inquiries across various channels, ensuring quick response times and high customer satisfaction, which has led to increased retention and repeat business.
Valuable Long-term Partnerships

Clients value long-term partnerships with Hire Live Support Inc, citing their ability to scale operations and provide reliable support over many years. This has been crucial for businesses looking to maintain service quality as they grow.
Well-trained and Professional Staff

The company is noted for providing experienced and well-trained professionals who integrate well with client teams. Their staff's professionalism and ability to align with client culture and values are frequently praised.

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Back Office Outsourcing Call Center Services Customer Service Outsourcing
Virtual Assistant Answering services Phone Support Services Order Processing & Taking
Confidential
Nov. 2015 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“Overall, our experience with Hire Live Support Inc has been overwhelmingly positive.”

Jul 9, 2026

Director, GETUS Communications

Natasha P

Telecommunications
Vancouver, British Columbia
51-200 Employees
Online Review
Verified

Hire Live Support Inc has provided dedicated sales and customer support resources for a telecommunications business. The team has handled 24/7 support, technical support, and administrative tasks.

Hire Live Support Inc has kept the client at an average first response time under 60 seconds and customer satisfaction above 90%. The client has supported millions of interactions for the end client and scaled service without losing quality.

BACKGROUND

Introduce your business and what you do there.

I am the Director at GETUS Communications. GETUS Business provides high-reliability Internet and unified communications solutions, including fibre, cable, DSL, and cloud phone systems. We help Canadian businesses stay connected with 24/7 support and no contracts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hire Live Support Inc to accomplish for your telecommunications business?

We needed an experienced team in the telecom industry to arrange a 24/7 support team for our business.

SOLUTION

Can you describe the scope of work Hire Live Support Inc handled for this project with GETUS Communications? Please include the main deliverables if you can.

Hire Live Support Inc provides dedicated sales and customer support resources for GETUS Communications, acting as an extension of our team. Their services include 24/7 customer support, sales assistance, technical support, order processing, and administrative tasks. They consistently provide experienced professionals tailored to our operational needs, enabling us to deliver reliable, high-quality customer service around the clock.

How did you find Hire Live Support Inc?

Online search.

Why did you choose Hire Live Support Inc over other options you considered for GETUS Communications?

We chose Hire Live Support Inc because their pricing fit our budget, they offered good value for cost, and their company values aligned with ours.

When did your project with Hire Live Support Inc start, and is it still ongoing?

The project started in November 2015 and is ongoing.

How many teammates from Hire Live Support Inc were assigned to your project?

There are 25-30 team members from Hire Live Support Inc assigned to our project.

RESULTS & FEEDBACK

What were the measurable outcomes from your project with Hire Live Support Inc that showed progress or success for GETUS Communications?

Hire Live Support Inc has helped us maintain 24/7 customer support, significantly improve response times, and consistently deliver a high level of customer satisfaction. Over our 10+ year partnership, they have supported millions of customer interactions and enabled us to scale our operations without compromising service quality. We have maintained an average first response time of under 60 seconds for live customer interactions and kept customer satisfaction consistently above 90% throughout our partnership. Their ability to quickly scale experienced resources as our business evolved has made them a strategic partner in our long-term growth and operational success.

What was your primary form of communication with Hire Live Support Inc during the project?

We primarily communicated through virtual meetings and email or messaging apps.

How would you describe Hire Live Support Inc's project management?

Hire Live Support Inc's project management has been exceptional throughout our 10+ year partnership. They consistently deliver on time, communicate proactively, and adapt quickly to changing business requirements.

What did you find most impressive or unique about working with Hire Live Support Inc?

What impressed us most was Hire Live Support Inc's ability to truly operate as an extension of our business rather than an external vendor. They consistently provide experienced, well-trained professionals who quickly adapt to our processes, culture, and customer expectations. Their flexibility, responsiveness, and ability to scale resources as our business grows have been exceptional.

Is there anything Hire Live Support Inc could have done better or differently during the project?

Overall, our experience with Hire Live Support Inc has been overwhelmingly positive.

RATINGS

5.0

Customer Service Outsourcing
Chat Support Services Email Support Services Phone Support Services
$10,000 to $49,999
Aug. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're awesomely nice and professional people."

Aug 25, 2026

CEO/Owner, Customer Experience Consulting Company

Anonymous

Business services
Utah, United States
1-10 Employees
Online Review
Verified

Hire Live Support Inc provides customer service outsourcing for a customer experience (CX) consulting company. The team handles the client's daily customer queries through emails, calls, DMs, and Slack.

Hire Live Support Inc's work has delighted end clients with their responses and personable approach. The team has achieved a boost in customer satisfaction, retention, and repeat business. Hire Live Support Inc manages the project well and communicates via virtual meetings, email, and messages.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and owner of a business that helps other companies streamline and improve their customer experience through innovative technology and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hire Live Support Inc to accomplish for your business services company?

I hired them to manage my customer support.

SOLUTION

Can you describe the scope of work Hire Live Support Inc handled for this project?

Hire Live Support Inc handles my day-to-day customer queries through emails, calls, DMs, and Slack.

What is the team composition?

We work with one teammate from Hire Live Support Inc.

How did you come to work with Hire Live Support Inc?

I found them through an online search. I chose them over other options because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, they were referred to me, and their company values aligned with ours.

How much have you invested with them?

We’ve spent around $10,000–$49,999.

What is the status of this engagement?

We started working together in August 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My customers get nice and quick responses from Hire Live Support Inc, and they’re loving talking with our customer support girl. The response time is just 10–40 seconds, and the customer satisfaction is now 10/10. Moreover, my customer retention and repeat business have increased.

How did Hire Live Support Inc perform from a project management standpoint?

Hire Live Support Inc’s project management is good. We communicate through virtual meetings, emails, and messaging apps.

What did you find most impressive or unique about them?

They’re awesomely nice and professional people.

Are there any areas they could improve?

No, they’re good as per my experience.

RATINGS

5.0

Customer Service Outsourcing
Chat Support Services Email Support Services Phone Support Services
Confidential
Sep. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was most impressed by their high level of professionalism."

Jul 8, 2026

Team Lead, The PayStubs

Anonymous

Financial services
California, United States
11-50 Employees
Online Review
Verified

Hire Live Support Inc has managed end-to-end customer support via email, live chat, and phone for a fintech company. They've handled customer inquiries, refunds, escalations, and support operations.

Hire Live Support Inc has reduced the average response time from five minutes and 44 seconds to one minute and 12 seconds and achieved a 96% customer satisfaction score. They've also streamlined the client's support operations, maintained SLA compliance, and ensured high-quality CX.

BACKGROUND

Introduce your business and what you do there.

I am the Team Lead at a company in the financial services industry. We provide an online platform for quickly generating paystubs, tax forms, and other financial documents.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hire Live Support Inc?

We needed reliable, scalable customer support across email, live chat, and phone. Our goals were to improve response times, maintain high customer satisfaction, ensure consistent service quality, and have a partner who could manage support operations, handle escalations, and adapt quickly as our business grew.

SOLUTION

What was the scope of their involvement?

Hire Live Support Inc managed our end-to-end customer support operations, including email, live chat, and phone support. They handled customer inquiries, refunds, escalations, and day-to-day support management while maintaining high service standards. They also managed our support platforms, including Freshdesk, live chat, and phone systems, and implemented efficient ticket management processes, SLA monitoring, quality assurance, and performance reporting.

How did you find Hire Live Support Inc?

We found Hire Live Support Inc through the Clutch site.

Why did you select Hire Live Support Inc over others?

We chose Hire Live Support Inc because their pricing fit our budget, they were a great culture fit, offered good value for cost, and their company values aligned with ours.

What is the status of this engagement?

The engagement began in September 2019 and is ongoing.

How many teammates from Hire Live Support Inc were assigned to your project?

There were 6-10 team members from Hire Live Support Inc assigned to our project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hire Live Support Inc helped us improve response times, maintain SLA compliance, increase customer satisfaction, and streamline our support operations. We saw measurable improvements, with average response time decreasing from 5 minutes 44 seconds to 1 minute 12 seconds, and customer satisfaction scores reaching 96%. Their team consistently delivered reliable support, reduced resolution times, and ensured a high-quality customer experience across all support channels.

What was your primary form of communication with Hire Live Support Inc?

Our primary forms of communication were virtual meetings and email or messaging apps.

How did Hire Live Support Inc perform from a project management standpoint?

They are the best company ever. They consistently delivered on time and managed the project very effectively.

What did you find most impressive about them?

I was most impressed by their high level of professionalism.

Are there any areas they could improve?

No, there is nothing I think they could have done better or differently during the project.

RATINGS

5.0

CRM Consulting and SI Email Marketing
Less than $10,000
Feb. 2026 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their work culture and professionalism are what attracted us."

Jun 4, 2026

Owner, Fitness Studio

Anonymous

Fitness
Vancouver, British Columbia
11-50 Employees
Online Review
Verified

Hire Live Support Inc provides ongoing CRM management and email marketing support for a fitness studio. The team manages customer data, sends emails, schedules classes, and coordinates with instructors.

Hire Live Support Inc has helped the client save time on administrative tasks, and the company's customers have given positive feedback on the new structure. The team delivers on time and communicates effectively. Their work culture and professionalism are hallmarks of their work.

BACKGROUND

Introduce your business and what you do there.

We offer dance, fitness, yoga, and movement-based classes designed to help people build strength, confidence, connection, and joy through movement.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Hire Live Support Inc?

We needed help reducing our administrative workload.

SOLUTION

What was the scope of their involvement?

Hire Live Support Inc manages our CRM system, emails, and coordination. The team manages customer data, sends emails, schedules classes, and coordinates with instructors.

What is the team composition?

We work with one teammate from Hire Live Support Inc.

How did you come to work with Hire Live Support Inc?

We found them through an online search and a referral. We chose them over other options because their pricing fit our budget, they were a great culture fit, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

So far, we’ve spent less than $10,000.

What is the status of this engagement?

We started working together in February 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our administrative work has been handled well, and our customers and instructors are getting good responses and coordination. We’ve regained almost five hours that we previously wasted on administrative tasks, and our customers have given positive feedback about our new structure.

How did Hire Live Support Inc perform from a project management standpoint?

Hire Live Support Inc delivers on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their work culture and professionalism are what attracted us.

Are there any areas they could improve?

No, there aren’t any.

RATINGS

5.0

Back Office Outsourcing
Payment Processing Virtual Assistant
$10,000 to $49,999
Mar. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our response time has become more efficient, and our customer satisfaction has increased."

May 6, 2026

Executive Assistant, DMC Fintec

Harry Ridell

Business services
Baldwinsville, New York
11-50 Employees
Online Review
Verified

Hire Live Support Inc provides back-office outsourcing for a credit card processing company. The team offers an executive assistant to handle tasks such as scheduling, onboarding, and customer support.

Hire Live Support Inc has managed all the back-office tasks, resulting in increased customer satisfaction. The team delivers on time and communicates effectively via virtual meetings, emails, and messaging apps. Hire Live Support Inc's cost-effectiveness has been a hallmark of their performance.

BACKGROUND

Introduce your business and what you do there.

I’m an executive assistant at DMC Fintec. We provide vendor services for credit card processing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hire Live Support Inc to accomplish for DMC Fintec?

We needed help staying focused on the things that matter, so we hired Hire Live Support Inc to provide an executive assistant who could manage our repetitive tasks.

SOLUTION

What was the scope of their involvement?

Hire Live Support Inc handles our scheduling, customer support, onboarding support, and other repetitive tasks for our executive team.

What is the team composition?

We work with 2–5 teammates from Hire Live Support Inc.

How did you come to work with Hire Live Support Inc?

We found them through an online search. We chose them because their pricing fit our budget.

How much have you invested with them?

We’ve spent around $10,000–$49,999.

What is the status of this engagement?

We started working with them in March 2025, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Hire Live Support Inc has managed all the back-office tasks we’ve given them. Our response time has become more efficient, and our customer satisfaction has increased.

How did Hire Live Support Inc perform from a project management standpoint?

They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Their cost-effectiveness is impressive.

RATINGS

5.0

Showing 1-5 of 5 Reviews

Customer Service Plans

Let our talented support agents improvise, manage and master follow-ups to boost sales. Get phone support with toll-free service to infuse a new level of customer satisfaction and confidence. Use customer service to enable your customers to get in touch on calls for post-sales or pre-sales customer support.

Small

Shared Support Plan

$399 /month

No. of Phone queries per agent: 10
No. of Live Chat queries per agent: 25
No. of Email queries per agent: 20

Medium

Priority Support Plan

$499 /month

No. of Phone queries per agent: 25
No. of Live Chat queries per agent: 50
No. of Email queries per agent: 40

Large

Dedicated Support Plan

$699 /month

No. of Phone queries per agent: 100
No. of Live Chat queries per agent: Unlimited
No. of Email queries per agent: 150

Features	Small $399 /mo	Medium $499 /mo	Large $699 /mo
No. of Phone queries per agent	10	25	100
No. of Live Chat queries per agent	25	50	Unlimited
No. of Email queries per agent	20	40	150

Small $399 /mo
No. of Phone queries per agent	10
No. of Live Chat queries per agent	25
No. of Email queries per agent	20

Medium $499 /mo
No. of Phone queries per agent	25
No. of Live Chat queries per agent	50
No. of Email queries per agent	40

Large $699 /mo
No. of Phone queries per agent	100
No. of Live Chat queries per agent	Unlimited
No. of Email queries per agent	150

Our Story

Hire Live Support was founded to solve a growing problem: how can businesses deliver fast, personal, and reliable support without building expensive in-house teams? We believed there was a smarter way, and we built it. With operations in the U.S. and Pakistan, we offer 24/7 live support across chat, email, and phone.

What Sets Us Apart

Long-Term Partnership Approach

We work as an extension of our clients’ businesses, not just a service provider. Since 2009, we’ve built long-term partnerships through reliable support, proactive communication, and scalable solutions tailored to each client’s growth and operational needs.

Dedicated & Scalable Teams

We build dedicated offshore teams tailored to each client’s workflow and business goals. With flexible scaling, trained backups, and seamless integration, we ensure consistent support, business continuity, and long-term operational efficiency.

ISO Certified Quality Standards

As an ISO 18295 certified company, we maintain high-quality customer service standards through structured processes, continuous training, and performance-driven support to deliver reliable and professional service experiences.

Quick Facts

17 years in business

Tools and Technology

Microsoft Teams

Slack

Zoom

Google Meet

Asana

Notion

Google Drive

OneDrive

Krisp.ai

Zendesk

Freshdesk

Zoho CRM

Commonly Asked Questions

We provide customer support, virtual assistants, back office support, lead generation, IT support, web development, DevOps, social media management, and creative services.

Yes, we build dedicated offshore teams tailored to each client’s processes, business goals, and operational requirements.

As an ISO 18295 certified company, we follow structured workflows, regular training, quality monitoring, and performance evaluations to maintain high service standards.

Absolutely. Our flexible staffing model allows clients to quickly scale teams up or down based on workload, business growth, and operational demands.

Hire Live Support Inc work with startups, SMEs, SaaS companies, eCommerce brands, agencies, healthcare providers, and service-based businesses across multiple industries.

Premier Verified means Clutch independently confirmed Hire Live Support Inc is a legally registered business,
financially sound (Creditsafe: Low Risk), and backed by 5 verified client reviews averaging 5.0 stars.

Learn More

Verified Client Reviews: 5

Overall Review Rating: 5

Source: Clutch

Last Updated: August 25, 2026

Business Entity

Business Entity Name	American Eye Vision, Inc.
Source	California Secretary of State
Jurisdiction of Formation	California
Date of Formation	May 28, 2010
Status	Active
Last Updated	August 22, 2026
ID	3299092

Credit Report Results

International Credit Risk Assessment	Low Risk
Source	Creditsafe
Last Updated	August 22, 2026

Learn More About The Clutch Verification Process

Locations (2)

12611 Hiddencreek Way, F/G Cerritos, CA, United States 90703

16 - 20

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GETUS Communications Ltd

(1)

Natasha P

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Hire Live Support Inc

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We Talk, We Listen, We Provide Solutions

5 Languages that we service

5 Timezones that we service

2 Locations

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Reviews

Hire Live Support Inc Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Cost-effective Services

No Significant Areas for Improvement

Effective Customer Support Management

Valuable Long-term Partnerships

Well-trained and Professional Staff

Reviews mentioning:

Hire Live Support Inc Reviews

Sales & Customer Support Resources for Telecoms Business

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for CX Consulting Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for FinTech Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

CRM & Email Marketing Support for Fitness Studio

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Back-Office Outsourcing for Credit Card Processing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

Packages

Customer Service Plans

Small

Medium

Large

About the Team

Our Story

What Sets Us Apart

Quick Facts

Tools and Technology

Commonly Asked Questions

What services does Hire Live Support provide?

Do you provide dedicated remote staff?

How do you ensure service quality?

Can your team scale as our business grows?

What industries do you work with?

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Business Entity

Credit Report Results

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Locations (2)

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