Name: Conectys
Address: 1 Preciziei, București, Romania, 062202, RO
Telephone: +32 929 80111
Price range: < $25
Rating: 4.6

Global: Customer support, Call centers, Moderation

We’re Conectys. Bold, AI-Native, Human-Powered Outsourcing.

If you’re a fast-scaling, digital-native brand, then you’re in the right place.

For world-class:

customer experience,
content moderation,
data annotation,
gig workforce,
EOR services,

Our edge? We combine AI technology with multilingual human expertise. 15+ delivery hubs, 35+ languages, and flexible models.

Min project size
$250,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
București, Romania
Year founded
Founded 2004
Languages
Timezones

GMT: Greenwich Mean Time (GMT)

UTC: Universal Coordinated Time (UTC)

CET: Central European Time (CET)

EET: Eastern European Time (EET)

ART: (Arabic) Egypt Standard Time (ART)

EAT: Eastern African Time (EAT)

MET: Middle East Time (MET)

NET: Near East Time (NET)

PLT: Pakistan Lahore Time (PLT)

IST: India Standard Time (IST)

BST: Bangladesh Standard Time (BST)

VST: Vietnam Standard Time (VST)

CTT: China Taiwan Time (CTT)

JST: Japan Standard Time (JST)

ACT: Australia Central Time (ACT)

AET: Australia Eastern Time (AET)

SST: Solomon Standard Time (SST)

NST: New Zealand Standard Time (NST)

MIT: Midway Islands Time (MIT)

HST: Hawaii Standard Time (HST)

AKST: Alaska Standard Time (AKST)

PST: Pacific Standard Time (PST)

PNT: Phoenix Standard Time (PNT)

MST: Mountain Standard Time (MST)

CST: Central Standard Time (CST)

EST: Eastern Standard Time (EST)

IET: Indiana Eastern Standard Time (IET)

PRT: Puerto Rico and US Virgin Islands Time (PRT)

CNT: Canada Newfoundland Time (CNT)

AGT: Argentina Standard Time (AGT)

BET: Brazil Eastern Time (BET)

CAT: Central African Time (CAT)

Service Lines

Content Moderation Services: 40%
Customer Service Outsourcing: 40%
Call Center Services: 20%

Select Focus Area

Inbound Services

Answering services: 75%
Virtual receptionist: 25%

Customer Service Outsourcing

Phone Support Services: 48%
Chat Support Services: 26%
Email Support Services: 26%

Industries

Financial services: 12%
Gaming: 12%
Hospitality & leisure: 12%
Retail: 12%
Telecommunications: 12%
Utilities: 12%
eCommerce: 12%
Medical: 11%
Other industries: 5%

Clients

Midmarket ($10M - $1B): 75%
Small Business (<$10M): 25%

Pricing Snapshot

Min. project size $250,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.6 /5

What Clients Have Said

Conectys offers good value for cost, with clients noting pricing fit their budgets. They provide multilingual support with dedicated management and flexibility in scaling. Specific project costs were not disclosed, but clients appreciated timely responses and proactive communication.

This summary is based on verified Clutch reviews.

Most Common Project Size

$50,000 - $199,999 based on 3 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

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Conectys Review Insights

Overall Review Rating

4.6

Quality 4.8
Schedule 4.6
Cost 4.6
Willing to Refer 4.8

Top Mentions

Review Highlights

Proactive Communication Praised

Clients commend Conectys for their proactive and frequent communication, including weekly and monthly reviews, which helps maintain strong relationships and ensures transparency in project progress.
Strong Ownership of Tasks

Clients are impressed with Conectys's ownership of tasks, highlighting their commitment to delivering quality outcomes and maintaining high standards of service delivery.
Effective Multilingual Support

Conectys excels in providing multilingual support, helping clients achieve customer satisfaction by supporting consumer electronics and services in multiple languages, crucial for international operations.
Alignment and Documentation Needs Improvement

Some clients noted the need for closer alignment in operational processes and better documentation handover, especially in early-stage engagements, indicating potential areas for improvement.
Timely and Responsive Service

Conectys is recognized for timely responses and being highly responsive to client needs, which contributes to successful project management and client satisfaction.
Successful Onboarding and Scalability

Clients appreciate Conectys's ability to quickly onboard and ramp up teams, as well as their flexibility to scale operations up or down without rigid commitments, making them adaptable to client needs.

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Conectys Reviews

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Customer Service Outsourcing
$50,000 to $199,999
Apr. 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.0

"The most impressive thing is that our customer service partners are very professional and smart."

Dec 21, 2022

Employee, Clothing + Accessory Retailer

Anonymous

Retail
Portsmouth, Virginia
1-10 Employees
Survey Response

Conectys provides customer service support to help a clothing and accessory company ensure their consumers are happy with their purchases.

Conectys' partnership with the client works well. The client is impressed by the vendor's professionalism and intelligence. They also commend their convenient communication via phone, email, and meetings.

BACKGROUND

Briefly describe what your company does and your role there.

we are a retail company who sells clothes and accessories

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

our company goal was to make sure our customers were happy with their purchases

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

our customer service partners work to make sure small businesses like ours is successful

How many people does your company work with?

6-10

How did you find this provider?

Business Referral

Why did you choose to work with them?

Close to my geographic location
Great culture fit
Referred to me by a trusted source
Company values aligned

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

the outcome was that our partnership works great together

How does your team communicate with this service provider?

In-Person Meetings
Virtual Meetings
Phone calls
Email or Messaging App

What did you find most impressive or unique about this company?

i found out that the most impressive thing is that our customer service partners are very professional and smart.

RATINGS

5.0

Customer Service Outsourcing
Chat Support Services Email Support Services
$50,000 to $199,999
Feb. 2026 - Ongoing

4.0

Quality: 4.5

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"Their account management team is accessible and replies within reasonable timeframes."

Jul 6, 2026

Workforce Management, Financial Services Company

Anonymous

Financial services
Malaysia
1,001-5,000 Employees
Online Review
Verified

Conectys provides customer support outsourcing for a financial services company. The team offers live chat and email support in more than 14 languages.

Conectys has successfully ramped up a multilingual team and is now handling live chat and email support. The team is responsive and accessible, and the initial onboarding and recruitment have been delivered on schedule. Conectys is also flexible; they can scale their team up or down as needed.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Workforce Management of a financial services company

Describe what your company does in a single sentence.

Customer Service

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Conectys to accomplish?

Provide customer service support

SOLUTION

How did you find Conectys?

Online Search
Referral

Why did you select Conectys over others?

Pricing fit our budget
Good value for cost
Referred to me

How many teammates from Conectys were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Multilingual customer support outsourcing (LiveChat & Email, 24/7). 30 agents covering 14+ languages, delivered from Egypt, Poland, Portugal, and Malaysia. Includes dedicated management (TLs + QA), quality monitoring, and ongoing training.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Successfully onboarded and ramped a multilingual team from zero to live operations within the first month. Team currently handling LiveChat and Email across multiple languages with agents transitioning from training to production ahead of the initial timeline.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication is responsive, their account management team is accessible and replies within reasonable timeframes. Initial onboarding and recruitment were delivered on schedule. Some areas still require closer alignment, particularly around operational processes and documentation handover, which is expected for an early-stage engagement.

What was your primary form of communication with Conectys?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Multi-location delivery capability across different regions and languages, with the flexibility to scale headcount up or down without rigid minimum commitments.

Are there any areas for improvement or something Conectys could have done differently?

Faster backfilling of key roles when resignations occur, having a ready pipeline or backup plan for critical positions like QA would reduce operational gaps during transitions.

RATINGS

4.0

Customer Service Outsourcing
Confidential
Jan. - Aug. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 5.0

"Conectys's ownership and timeliness of responses were commendable."

Aug 3, 2026

Director, Computer Chip & Software Company

Anonymous

Information technology
Santa Clara, California
10,001+ Employees
Online Review
Verified

Conectys provided customer support outsourcing services for a computer chip and software company. The team supported the client's consumer electronics in multiple non-English languages.

Conectys's work helped the client achieve their customer satisfaction goals. The team was very timely and responsive, and the client communicated with them through virtual meetings, email, and messages throughout the engagement. Moreover, the client was impressed with Conectys' ownership of tasks.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of a computer chip and software company.

Describe what your company does in a single sentence.

Our company designs specialized computer chips, software, and networking hardware

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Conectys to accomplish?

consumer electronics support
multi-lingual support
customer satisfaction

SOLUTION

How did you find Conectys?

Other

Why did you select Conectys over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

consumer electronics support in multiple non-english languages

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

CSAT / NPS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

very timely and responsive

What was your primary form of communication with Conectys?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Conectys's ownership and timeliness of responses were commendable.

Are there any areas for improvement or something Conectys could have done differently?

automation

RATINGS

5.0

Call Center Services
Less than $10,000
July 2014 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They provide frequent and proactive communication."

Jun 2, 2021

Global Customer Care Director, AI Computing Company

Anonymous

Other industries
Santa Clara, California
10,001+ Employees
Online Review
Verified

An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

Thanks to Conectys’ efforts, the company can now provide local language support in seven languages. The team frequently and proactively holds weekly and monthly reviews. Also, they establish a strong ongoing relationship through their consistent positive performance.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Sr. Director of global customer care for an international corporation

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Conectys, and what were your goals??

European technical support

SOLUTION

How did you select this vendor and what were the deciding factors?

Multiple RFQ, chosen for best overall proposed solution

Describe the project in detail and walk through their service package, including any calling tools used.

They provide technical support services for our consumer product line in 7 languages.

Who did you work with and what was the feedback process like?

We have an account team including direct managers and QA staff with weekly concalls to go over projects, results and metrics.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the service?

We were able to provide local language support in 7 new languages.

Describe their project management style, including communication tools and timeliness.

They provide frequent and proactive communication, weekly and monthly reviews.

What did you find most impressive or unique about this company?

Proactive communication and consistent performance.

Are there any areas for improvement or something they could have done differently?

They should re-evaluate their workflow tools, they work well but there have been a few temporary issues or delays in new features.

RATINGS

4.5

Showing 1-4 of 4 Reviews

Our Story

We are Conectys — a 20-year, tech-first global BPO team delivering tailored CX, content moderation, data annotation and L1–L3 technical support across 15+ locations and 35+ industries. Born agile in Romania, our multidisciplinary leaders blend AI, automation and human expertise to scale peak-season operations, trust & safety and multilingual CX. We prioritize inclusion, ESG, certified security, and measurable client outcomes.

Premier Verified means Clutch independently confirmed Conectys is a legally registered business,
financially sound (Creditsafe: Very Low Risk), and backed by 3 verified client reviews averaging 4.6 stars.

Learn More

Verified Client Reviews: 3

Overall Review Rating: 4.6

Source: Clutch

Last Updated: August 3, 2026

Business Entity

Business Entity Name	Conectys Serv Telecom S.R.L.
Jurisdiction of Formation	Romania
Date of Formation	August 15, 2004
Status	Active
Last Updated	May 28, 2022
ID	J40/13360/2004

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	May 28, 2022

Learn More About The Clutch Verification Process

Locations (6)

1 Preciziei București, Romania 062202

501 - 750

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Conectys

Global: Customer support, Call centers, Moderation

13 Languages that we service

32 Timezones that we service

6 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Conectys Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Proactive Communication Praised

Strong Ownership of Tasks

Effective Multilingual Support

Alignment and Documentation Needs Improvement

Timely and Responsive Service

Successful Onboarding and Scalability

Reviews mentioning:

Conectys Reviews

Customer Service Outsourcing for Clothing & Accessory Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Financial Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support Outsourcing for Computer Chip & Software Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for AI Computing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Quick Facts

Verification

Business Entity

Credit Report Results

Location

Locations (6)

Contact

Connect with Conectys on Social

Connections