ROI CX Solutions is a U.S. based customer experience and BPO partner helping companies scale support, sales, and back-office operations with efficiency and precision. We specialize in delivering high-quality, cost-effective outsourcing solutions that improve customer satisfaction while driving measurable ROI.
We work with growing and enterprise brands across industries to streamline operations, enhance customer interactions, and unlock scalable growth through a combination of skilled talent, optimized processes, and performance-driven management.
Whether you need to augment your internal team or fully outsource your customer operations, we act as a true extension of your business. Our approach focuses on aligning with your brand voice, customer expectations, and performance goals to deliver consistent, high-quality experiences at every touchpoint.
Our Core Services:
Customer Support (Voice, Email, Chat)
Technical Support
Inbound & Outbound Call Center Services
Lead Qualification & Appointment Setting
Sales Support
Back Office & Data Processing
Content Moderation
Customer Retention & Reactivation
AI-Augmented Support Solutions
Partnering with ROI CX Solutions means gaining a reliable, performance-focused outsourcing partner dedicated to helping you scale smarter and serve your customers better.
ROI CX Solutions is praised for delivering good value for cost across various projects, with clients noting competitive pricing and flexibility in staffing. They effectively manage costs while meeting staffing needs, making them a strong option for businesses seeking quality service without overspending.
Multiple clients praised ROI CX Solutions for their excellent customer service, with particular acclaim for the team's ability to adapt and meet specific client needs effectively.
Value for Money
Clients frequently noted that ROI CX Solutions offered good value for the cost, balancing competitive pricing with high service quality, which influenced their decision to choose the company.
Consistent Communication
The team maintained consistent communication with clients, using various channels to ensure clarity and alignment on project goals and progress, contributing to overall project success.
High Flexibility and Adaptability
Clients appreciated ROI CX Solutions' flexibility and willingness to adapt to changing needs, including scaling teams and adjusting to client-specific requirements and tech stacks.
Proactive Issue Resolution
While some initial talent recruitment issues were noted, ROI CX Solutions quickly addressed them by replacing underperforming agents, ensuring consistent service quality.
Impressive Project Management
ROI CX Solutions generally delivered projects on time and communicated well with clients through virtual meetings, emails, and messaging apps, contributing to successful project outcomes.
"ROI CX Solutions has responded perfectly to everything we have asked for."
Jan 19, 2026
Service Desk Lead, Kendra Scott
Maggie Stone
Verified
Retail
Austin, Texas
5,001-10,000 Employees
Online Review
Verified
ROI CX Solutions provides ongoing customer support services for a jewelry retailer. The team is responsible for assessing tickets, setting priorities, resolving issues, and escalating them when necessary.
ROI CX Solutions has earned the client's trust with their ability to fix issues or steer them in the right direction. The team is responsive and attentive to the client's needs. Since two specific resources have taken over, the client has seen significant improvements in the project's progress.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Service Desk Lead of Kendra Scott
Describe what your company does in a single sentence.
Retail - jewelry
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish?
Assess Tickets - set priority
Resolve - provide guidance
Escalate if necessary
SOLUTION
How did you find ROI CX Solutions?
Referral
Why did you select ROI CX Solutions over others?
Great culture fit
How many teammates from ROI CX Solutions were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
already did
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
KS trusts ROI will fix issue and if not stear the in the right direction for assistance
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Spot on, ROI CX Solutions has responded perfectly to everything we have asked for
What was your primary form of communication with ROI CX Solutions?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Since Megan/Bradley took over, things have gotten much better, and the response is better.
Are there any areas for improvement or something ROI CX Solutions could have done differently?
Not since Megan/Bradley have taken over
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Sales Outsourcing for B2B Event Performance Platform
Sales Outsourcing
B2B Appointment SettingB2B Lead Qualification
Confidential
Feb. - Sep. 2026
4.0
Quality
3.5
Schedule
5.0
Cost
4.0
Willing to Refer
4.0
"Their flexibility in fulfilling our staffing needs was impressive."
Nov 2, 2026
Head of Outreach, B2B Event Performance Platform
Anonymous
Verified
Advertising & marketing
New York, United States
51-200 Employees
Online Review
Verified
ROI CX Solutions provided cold-calling services for a B2B event performance platform. The team made over 500 calls per agent daily to book meetings and secure registrations for the client's customers.
ROI CX Solutions' callers consistently booked qualified meetings, scaling from 3 to 15 reps as demand changed. The team delivered on time and communicated well through virtual meetings, emails, and messaging apps. Their flexibility in fulfilling the client's staffing needs was impressive.
BACKGROUND
Introduce your business and what you do there.
I’m the head of outreach. We provide an intelligence platform that helps marketing and sales teams measure and optimize B2B event performance, turning events into a revenue-generating channel for over 3,000 teams worldwide.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ROI CX Solutions?
We needed help booking meetings and securing registrations for our customers.
SOLUTION
What was the scope of their involvement?
ROI CX Solutions provided cold calling services, making 500+ calls daily per agent. The team also provided weekly business reviews and communicated in real time via Slack.
What is the team composition?
We worked with 10+ teammates from ROI CX Solutions.
How did you come to work with ROI CX Solutions?
We found them through a referral. We chose them over other options because they had high ratings, were a great culture fit, and offered good value for the cost.
What is the status of this engagement?
We worked together from February–September 2026.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
ROI CX Solutions’ callers consistently booked qualified meetings for our clients’ events, scaling from 3 to 15 reps as demand changed. The team booked 500+ meetings, and we held every rep to the same QA and qualification standards as our in-house team. Anyone who didn’t meet them was replaced quickly, so meeting quality stayed consistent as the team scaled.
How did ROI CX Solutions perform from a project management standpoint?
They delivered on time and communicated well. We primarily used virtual meetings, emails, and messaging apps to communicate.
What did you find most impressive about them?
Their flexibility in fulfilling our staffing needs was impressive.
Are there any areas they could improve?
Sometimes they brought on agents that weren’t great, but they made up for it by quickly replacing them.
RATINGS
4.0
Quality
3.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
Call Center Services for Software Dev Company
Call Center Services
Answering services
Confidential
June 2025 - Ongoing
4.5
Quality
4.0
Schedule
4.5
Cost
5.0
Willing to Refer
4.0
"They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively."
Feb 25, 2026
Director of Operations, Software Dev Company
Anonymous
Verified
Consumer products & services
77984 Shiner, TX
11-50 Employees
Online Review
Verified
ROI CX Solutions provides customer support services for a software development company. Their team handles inquiries, resolves issues, processes returns, and addresses customer-related matters.
ROI CX Solutions has helped the client reduce their first response time by 25% and increase their Trustpilot score from 3.5 to 4.2 stars. The team is highly flexible and accommodates the client's unique needs. They maintain consistent communication and collaborate creatively.
BACKGROUND
Introduce your business and what you do there.
I’m the director of operations for a software development company.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish for Techless?
We hired ROI CX Solutions to manage all customer support operations, including handling inquiries, resolving issues, processing returns, and addressing any customer-related matters to ensure high satisfaction and smooth service delivery.
SOLUTION
Can you describe the scope of work ROI CX Solutions handled for this project?
ROI CX Solutions helps new users with setup and activation, answers common questions, and provides ongoing support for usage, billing, and subscriptions.
What was the team composition?
We work with 2–5 teammates from ROI CX Solutions.
How did you come to work with ROI CX Solutions?
We found ROI CX Solutions through a referral (Arena CX). We chose them because they had high ratings, their pricing fit our budget, and they offered good value for the cost.
What is the status of this engagement?
We started working with ROI CX Solutions in June 2024, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
ROI CX Solutions has helped us reduce our first response time (FRT) from four hours to three hours, achieving a 25% improvement in response speed. Our Trustpilot score has increased from 3.5 to 4.2 stars, and we’ve maintained a customer satisfaction (CSAT) score above 80%. Our callback wait time has dropped from 12–24 hours to under two hours, with live call handling implemented for near-immediate responses — a 90%+ average reduction. These improvements have had a tangible, positive impact on our operations and customer satisfaction, backed by key metrics. We’ve reduced ticket abandonment by an estimated 20%–25% and enabled faster issue handling. We’ve cut escalations by 30% and improved operational throughput. These gains have streamlined workflows despite the project’s complexity, boosting efficiency, retention, and reviews while minimizing repeat contacts.
How did ROI CX Solutions perform from a project management standpoint?
ROI CX Solutions’ project management has been solid overall, with strong flexibility and accommodation to our unique needs. We experienced a slight setback early on in recruiting the right talent, but that seems to be on track now that we’ve dialed in the ideal agent persona. They’ve delivered on time after the initial hiccups, meeting key milestones despite the challenges. We communicate through virtual meetings, emails, and messaging apps.
What did you find most impressive about them?
ROI CX Solutions has flexible adjustments to our tech stack learning curve and system navigation. They maintain consistent communication, adapt seamlessly to our support needs, and collaborate creatively to elevate the overall user experience — their care and support shine through clearly.
Are there any areas they could improve?
We’d appreciate more proactive initiative to anticipate needs such as training. More regular early check-ins would have accelerated alignment and reduced initial setbacks. A deeper upfront effort to grasp our training needs would ensure the right talent was placed from the start. These tweaks would have minimized ramp-up time, but their flexibility later compensated well.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
4.0
NPS
"Depends on the business and their needs. Would recommend good policies set in place prior to contracting.
"They always deliver on time and work with us to handle any issues."
Jan 16, 2026
Executive, DocMJ
Anonymous
Verified
Medical
United States
51-200 Employees
Online Review
Verified
ROI CX Solutions manages a medical marijuana company's call center. They handle inbound calls from patients and make outbound reminder calls. The team also provides weekly reports and trains their staff.
ROI CX Solutions has helped the client scale their business, protect revenue, and improve the patient experience. The team has increased the client's call answer rate and reduced their cost per scheduled appointment. Their responsiveness and timeliness are hallmarks of their work.
BACKGROUND
Introduce your business and what you do there.
I’m an executive at DocMJ. We provide affordable medical marijuana health evaluations and recommendations through compassionate physicians at 30+ clinic locations, primarily in Florida. We also offer accessible mental health services and support for patients seeking alternative medicine.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish for DocMJ?
We needed to provide compassionate and understanding care for our patient base while working with our team to manage the call center.
SOLUTION
Can you describe the scope of work ROI CX Solutions handles for DocMJ?
ROI CX Solutions handles all inbound calls for patients calling in to ask questions, get answers, book appointments, and resolve issues. They also handle the outbound reminder calls for our patients across multiple states and regulations. Our call center plays a critical role in the success of our organization and the experience of our patients. They’re often the first point of contact, and they consistently represent our company with professionalism, empathy, and efficiency.ROI CX Solutions’ team handles a high volume of calls while maintaining accuracy, patience, and a strong understanding of our services and workflows. They do an excellent job answering questions, scheduling appointments, resolving concerns, and guiding patients through next steps, all while keeping patient satisfaction at the forefront.Additionally, ROI CX Solutions provides a weekly report breakdown that shows us each call that comes in and why. They train their staff and oversee their day-to-day successes of the call center. They use their own phone system to ensure that all agents follow through on the needed assignments for every department.
What is the team composition?
We work with 15 teammates from ROI CX Solutions.
How did you come to work with ROI CX Solutions?
We found them through an online search. Their pricing fit our budget, and they offered good value for the cost.
What is the status of this engagement?
We started working with them in August 2023, and our engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Overall, our partnership with ROI CX Solutions has enabled us to scale access, protect revenue, and improve the patient experience while maintaining operational flexibility. The measurable gains in call performance, appointment conversion, and cost efficiency demonstrate clear progress and success. We’ve seen improved ASA, increased call answer rate, reduced missed scheduling opportunities, and lowered cost per scheduled appointment compared to internal-only handling. We’ve also seen a reduced administrative burden on internal staff, improved reporting and visibility into call metrics, outcomes, and trends, and fewer complaints related to call wait times or inability to reach DocMJ.
How did ROI CX Solutions perform from a project management standpoint?
They always deliver on time and work with us to handle any issues. We communicate via virtual meetings.
What did you find most impressive or unique about them?
We’re impressed by their responsiveness to any issues that arise.
Are there any areas they could improve?
There’s nothing they need to improve.
RATINGS
4.5
Quality
4.0
Service & Deliverables
Schedule
4.5
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Staff Augmentation for Education Company
Customer Service OutsourcingIT Staff Augmentation
Chat Support ServicesEmail Support ServicesPhone Support ServicesOrder Processing & Taking
Confidential
Nov. 2017 - Nov. 2026
5.0
Quality
4.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"I always appreciate the response from our client reps."
Nov 3, 2026
Consultant, Education Company
Anonymous
Education
Alpharetta, Georgia
501-1,000 Employees
Online Review
ROI CX Solutions provides staff augmentation services for an education company. The team has hired temporary contact center agents to field support the volume for the client's testing products.
Thanks to ROI CX Solutions' support, the client has successfully delivered a quality customer service experience for over a decade. The team has delivered on time despite the challenging requirements. Moreover, the client has praised their responsiveness and great working relationship.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Consultant of an education company
Describe what your company does in a single sentence.
Education company providing testing products to schools all over the world
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish?
Hire temp contact center agents to staff up to seasonal peaks
SOLUTION
How did you find ROI CX Solutions?
Already partnered with the company when I started in 2017
Why did you select ROI CX Solutions over others?
High ratings
Pricing fit our budget
Good value for cost
How many teammates from ROI CX Solutions were assigned to this project?
15-30
Describe the scope of work in detail. Please include a summary of key deliverables.
ROI provides staffing solutions to us in the contact center space. That translates to the hiring of temporary status agents to field support volume for our testing products.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
We have successfully delivered quality customer service experience with the help of ROI for over a decade
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Delivered on time. Our big challenge is hiring qualified agents for our positions. This sector has difficult customer service requirements.
What was your primary form of communication with ROI CX Solutions?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
I always appreciate the response from our client reps Hunter and Shannon. We can text/message anytime and get a response. They are also great people to work with and we have been doing so for 10 years.
Are there any areas for improvement or something ROI CX Solutions could have done differently?
The only area of improvement I could see is getting more qualified candidates for our role. We understand this is difficult given the nature of the role and temporary workers in general. In any case, there is always room for improvment!
RATINGS
5.0
Quality
4.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for University
Call Center Services
$10,000 to $49,999
Sep. 2025 - Sep. 2026
3.0
Quality
3.0
Schedule
3.0
Cost
3.0
Willing to Refer
3.0
"Customer service was excellent with the second team."
Oct 29, 2026
Senior Director, Saint Mary's University of Minnesota
Karen Zellner
Verified
Education
Minneapolis, Minnesota
501-1,000 Employees
Online Review
Verified
ROI CX Solutions provided call center services for a university. The team was tasked with calling customers within 2 minutes of completing an RFI and continuing to nurture them.
ROI CX Solutions met the established benchmarks of the engagement. The team demonstrated excellent customer service, and the client was impressed with their expertise. ROI CX Solutions communicated via virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Director of Saint Mary's University of Minnesota
Describe what your company does in a single sentence.
Higher Education
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish?
Contact customers within 2 minutes of filling out RFI and continue to nurture
SOLUTION
How did you find ROI CX Solutions?
Online Search
Why did you select ROI CX Solutions over others?
Referred to me
How many teammates from ROI CX Solutions were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Lead qualification. Call within 2 minutes.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Stayed within established benchmarks
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The onboarding team did not have the expertise to do the work. The second team that came in demonstrated excellent customer service.
What was your primary form of communication with ROI CX Solutions?
Virtual Meeting
What did you find most impressive or unique about this company?
Customer service was excellent with the second team.
Are there any areas for improvement or something ROI CX Solutions could have done differently?
No
RATINGS
3.0
Quality
3.0
Service & Deliverables
Schedule
3.0
On time / deadlines
Cost
3.0
Value / within estimates
Willing to Refer
3.0
NPS
Call Center Services for Radiology Company
Call Center Services
Answering servicesInbound appointment scheduling
Confidential
May 2025 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They truly try to go above and beyond."
Oct 29, 2026
Sr Operations Manager, Raleigh Radiology
Derrick A
Verified
Other industries
Raleigh, North Carolina
51-200 Employees
Online Review
Verified
ROI CX Solutions provides call center services for a radiology company. The team handles inbound and outbound calls and helps with scheduling.
ROI CX Solutions has helped the client increase outreach to their patients. The team has created solutions that work for the client's organization. They are always thinking outside of the box. The partners collaborate via virtual meetings and emails.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Sr Operations Manager of Raleigh Radiology
Describe what your company does in a single sentence.
We offer a wide range of radiology outpateint services in the Raleigh Durham Triagle area. We have been in business for over 75 years
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish?
Scheduling call center
SOLUTION
How did you find ROI CX Solutions?
Referral
Why did you select ROI CX Solutions over others?
High ratings
Good value for cost
How many teammates from ROI CX Solutions were assigned to this project?
18
Describe the scope of work in detail. Please include a summary of key deliverables.
ROI offers us 15 staff memebers to take inbound and outbound calls for our radiology company. We recieve over 1000 calls a day inbound and they make approx 300-400 outbound calls a day
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
They ahve helped us increase outreach to our pateints, They have helped us create solutions that work for our orginization. They are always thinking outside of the box.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Our project is more on going with no defined timeline to end. However our go live and day to day services are being performed to our standard with no real complaints.
What was your primary form of communication with ROI CX Solutions?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Customer Service. They truly try to go above and beyond
Are there any areas for improvement or something ROI CX Solutions could have done differently?
None that I can think of at this time.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Staffing & Call Center Services for Event Company
Call Center ServicesStaffing
Answering services
$50,000 to $199,999
July 2021 - Ongoing
5.0
Quality
4.5
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their flexibility and willingness to work on anything we need have been impressive."
Jan 16, 2026
Director, Event Company
Anonymous
Verified
Hospitality & leisure
Dallas, Texas
5,001-10,000 Employees
Online Review
Verified
ROI CX Solutions provided staffing and call center services for an event company. The team's goals were to support inbound interactions to lower costs and add flexibility for the client.
The client is happy with ROI CX Solutions' work, whose success is measured based on QA results, staffing, and cost metrics. The team is flexible and willing to work on anything the client needs. ROI CX Solutions has delivered their new hires on time and communicated via virtual meetings.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Director of a hospitality & leisure company
Describe what your company does in a single sentence.
Events industry
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ROI CX Solutions to accomplish?
Lower Costs
Staffing
Flexibility
SOLUTION
How did you find ROI CX Solutions?
Other
Why did you select ROI CX Solutions over others?
Pricing fit our budget
Good value for cost
How many teammates from ROI CX Solutions were assigned to this project?
18
Describe the scope of work in detail. Please include a summary of key deliverables.
Help support inbound interactions
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Qa, staffing, and costs
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, they delivered their new hires on time
What was your primary form of communication with ROI CX Solutions?
Virtual Meeting
What did you find most impressive or unique about this company?
Their flexibility and willingness to work on anything we need have been impressive.
Are there any areas for improvement or something ROI CX Solutions could have done differently?
N/A
RATINGS
5.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 1-8 of
8 Reviews
Our Story
We’re ROI CX Solutions: a global CX-focused BPO built on people, processes, technology, and superior customer experience. Our 5,500+ team across 8 locations supports 21+ languages, delivering inbound/outbound contact centers, omnichannel support, BPO, AI-enabled tools, workforce optimization and compliance-ready services. We’ve scaled programs, improved CX, and driven revenue growth for clients across healthcare, finance, retail, eCommerce, and more.
Premier Verified means Clutch independently confirmed ROI CX Solutions is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 7 verified client reviews averaging 4.5 stars.
If you’re not seeing exactly what you need here, send this company a custom message.
You can talk about your project needs, price, and timeline to get started on your project.
Sign in to see which brands trust ROI CX Solutions.
Get connected to see updates from ROI CX Solutions like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.
