Afrishore BPO

BACKGROUND

Please describe your company and position.

I am the Founder of Pulse Coaching

Describe what your company does in a single sentence.

Pulse is a fitness startup in the UK and US that provides live online exercise coaching from expert humans. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Afrishore BPO to accomplish?

• help with customer service support

SOLUTION

How did you find Afrishore BPO?

Online Search

Why did you select Afrishore BPO over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Afrishore BPO were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We outsourced all our customer service to them and they provided fantastic results in retention, customer satisfaction and overall only have great things to say about them 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

100% client retention 
some clients were upselled to by the Afrishore team 
great client feedback 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered the entire scope of the project in the timelines that were agreed and even were open to adding in new deliverables as the project went on 

What was your primary form of communication with Afrishore BPO?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their people are all so warm and friendly and you can tell their level of service and care to the work they do is exceptional. Their company values and culture really aligned with ours.

They were one of the only companies in this space that were willing to take on a startup.

Are there any areas for improvement or something Afrishore BPO could have done differently?

Extremely happy with their service 

BACKGROUND

Introduce your business and what you do there.

I’m a COO for a team of data scientists that helps companies grow by applying digital marketing and sales strategies developed over a decade of experience in building a successful coffee business.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Afrishore BPO?

We needed support contacting leads.

SOLUTION

What was the scope of their involvement?

Afrishore BPO contacted and closed leads. The team also provided reports and managed communications.

What is the team composition?

We worked with 6–10members of Afrishore BPO’s team.

How did you come to work with Afrishore BPO?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We worked together from January to March 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen an increase in our contact rates and leads dialed.

How did Afrishore BPO perform from a project management standpoint?

Afrishore BPO always delivered on time. We communicate via virtual meetings.

What did you find most impressive about them?

We were impressed with Afrishore BPO’s professionalism and results-oriented approach.

Are there any areas they could improve?

There’s nothing we can come up with at this point.