Unity Communications

BACKGROUND

Please describe your company and your position there.

We work Directly with Unity Communications to find solutions for customers in need of Telecommunication assistance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

IT Consultation

What were your goals for this project?

Find a solution that fits the customer's needs

SOLUTION

How did you select Unity Communications?

Unity Communications has a Direct agreement to work with our company

Describe the project in detail.

Our relationship is ongoing, we work in tandem with each other on multiple projects

What was the team composition?

Unity Communications has a well rounded team of specialist able to assist with any opportunity

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer satisfaction

How effective was the workflow between your team and theirs?

Everyone at Unity Communications is aware of their role, and knows exactly what needs to be done to succeed

What did you find most impressive about this company?

Their responsiveness and attention to detail are impressive.

Are there any areas for improvement?

None

BACKGROUND

Please describe your company and your position there.

am the Director of Sales and oversee the sales team for a full-service Telcom consulting firm. We work with all major providers to offer our clients several options for any and all Telcom related projects. I

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

We've brought unity in for consulting work as well as overflow on order processing.

What were your goals for this project?

We had several goals, mainly around delivering services to clients on time and correctly.

SOLUTION

How did you select Unity Communications?

We interviewed several firms and found their attention to detail and overall knowledge to be the best for our project.

Describe the project in detail.

We brought in Unity to oversee a Telcom audit that involved correctly pricing current services, and negotiating better prices for new service.

What was the team composition?

N/a

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We completed the project faster than expected and have engaged Unity for other ongoing projects.

How effective was the workflow between your team and theirs?

Exceptional

What did you find most impressive about this company?

The depth of knowledge they brought to our team.

Are there any areas for improvement?

Not at this time.

BACKGROUND

Please describe your company and your position there.

I am a RVP for a telecommunications company who provides telcom solutions to businesses. I have been in the business for over 20 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

I have worked with Unity Communications to run my RFP on wireless devices as well as MDM for my clients who have needs in cellular/wireless device space.

What were your goals for this project?

To secure the best pricing and project management for my client for wireless security or MDM.

SOLUTION

How did you select this vendor?

Three venders were selected and demos were scheduled with the client to review capabilities on each platform. A RFP was put together and all venders were invited to submit final pricing. There was a clear winner as far as capabilities were concerned and Unity was able to get the pricing where we needed to be to win the deal.

Describe the project in detail.

MDM for both cell phones, laptops and IPads

What was the team composition?

I worked directly with the PM at Unity.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer very interested in proceeding with the project

How effective was the workflow between your team and theirs?

At this point in the project-it has been great!

What did you find most impressive about this company?

They were always available for help and the follow up has been wonderful.

Are there any areas for improvement?

None that I can think of...

BACKGROUND

Please describe your company and your position there.

I am the owner and creative director for Felicia's world. We are a small arts and crafts company that specializes in hand crafts such as quilts, fabric, kids projects, and design. We publish in many popular magazines around the world and basically enjoy making the world a prettier place.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Unity Communications?

I am NOT an admin person. Spreadsheets, e-commerce, and all the paperwork needed to do business on a day to day basis is something I hated doing. Unity Communications takes care of all of the administrative work for my business so I can just concentrate on what I do well.

What were your goals for this project?

My goals were simple. I wanted to create more and not handle admin tasks. I just tell my admin what needs to be done on the phone, and it just gets done.

SOLUTION

How did you select this vendor?

My web designer referred them over to us.

Describe the project in detail.

Unity processes all of our e-commerce store products for shipping, accounting, and delivery tracking. They handle all inbound customer service calls, taking and processing the credit card information, answers emails, and updates all of our social media sites. They handle all our back office invoices with suppliers and partners. I can pretty much leave them alone and I know my business runs smoothly.

What was the team composition?

We have 1 rep that reports to me directly. She has 1 manager and a project co-ordinator for other tasks. We have only needed 1 person for our company.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In two weeks, I was amazed on how quickly the Unity team took on tasks on their own and allowed me time and energy to grow my business. They are so customer focused and it has allowed my business to grow fast and at a lower cost. I would highly recommend them to any company that needs a back office to handle business administration.

How effective was the workflow between your team and theirs?

It was just me and them. It was simple and efficient.

What did you find most impressive about this company?

They made things really easy. They had a 2 week, and 30 day plan that they achieved in less time. Transitioning things over to them was thought out well in advance and was incredibly flexible with my hectic schedule.

Are there any areas for improvement?

I have NO complaints!