Unity Communications, 46 Reviews, Address, Data & More

An award winning global BPO based in the USA

Headquartered in Gilbert, Arizona - We are a USA Based international BPO with centers in the US, Philippines, Mexico, and Costa Rica - for both nearshore and offsore coverage. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are especially skilled at creating a complete seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have a global presence of large companies, but small and flexible as a startup. At Unity Communications - we help all of our clients exceed their mission goals by allowing their core staff to focus on what makes them special and leaders in their industries.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Gilbert, AZ
Year founded
Founded 2009

No have been added yet...

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.7 /5

What Clients Have Said

Unity Communications offers competitive pricing and good value for cost, as highlighted by multiple clients. Specific project costs mentioned include $2,500 monthly for bookkeeping services. Clients appreciate timely responses and effective communication, indicating a strong return on investment.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 31 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Unity Communications Review Insights

Overall Review Rating

4.9

Quality 4.9
Schedule 4.8
Cost 4.7
Willing to Refer 4.8

Top Mentions

Review Highlights

Project Management and Responsiveness

The company's project management skills are frequently commended, with tasks delivered on time and teams being highly responsive to client needs. Clients value their proactive communication and problem-solving capabilities.
Expertise in Billing and Administration

Unity Communications has significantly improved claim processing efficiency and revenue for clients in the healthcare sector. Their professionalism and knowledgeable staff are highly praised, though smoother transitions in team leads and more structured performance improvement plans are suggested.
Strong Cultural Fit and Values Alignment

Unity Communications often aligns well with client company cultures and values, contributing to seamless partnerships. Clients value their dedication to maintaining a positive work environment and alignment with company goals.
Scalable and Flexible Solutions

Unity Communications provides scalable BPO solutions that adapt to client needs, offering services like data analysis, customer support, and technical assistance. Their flexibility is a significant benefit to clients experiencing rapid growth.
Customer Service Excellence

Unity Communications consistently enhances customer satisfaction and lowers response times across various industries. Their teams are responsive, friendly, and eager to learn, contributing to improved KPIs and client satisfaction.
High-Quality Content and Technical Support

Clients recognize the high standard of content writing and technical support provided by Unity Communications. The company's ability to manage complex technical support tasks and content production is highly effective.

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Unity Communications Reviews

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Accounting
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Unity Communications is proactive in communication and open to asking questions."

Sep 11, 2024

Accountant

Anonymous

Financial services
Philippines
1-10 Employees
Online Review

Unity Communications provides accounting and bookkeeping support for an accountant. The team helps the client with bookkeeping, financial statements, and account reconciliation using Xero and QuickBooks.

Unity Communications' work has accurate financial data, and the team is a reliable partner. The team showcases proficiency, dedication, and a client-focused approach. Unity Communications demonstrates strong project management, maintaining a high level of organization and coordination.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an Accountant

Describe what your company does in a single sentence.

I am a CPA working with different accounting projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

To finalize yearend accounting
To assist in bookkeeping

SOLUTION

How did you find Unity Communications?

Online Search

Why did you select Unity Communications over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from Unity Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The projects involved comprehensive accounting services. Due to time constraint, I needed some help with the yearend bookkeeping. Unity's team engaged to support various financial tasks and deliverables, including preparation of financial statements, reconciliation of accounts, and generating custom financial reports based on specific requirements. My projects use Xero and Quickbooks.

Unity Communications’ accounting team provided exceptional support by understanding my specific requirements and delivering accurate, timely financial reports. Their professionalism and knowledge of accounting standards and the accounting system have made them my preferred choice for accounting assistance on similar projects in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I did the final review of FS and I am impressed that despite the short notice, Unity was able to deliver on time and showed accuracy of financial data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Unity Communications demonstrated strong project management. Their team maintained a high level of organization, coordination, and responsiveness, which was evident in how they managed deadlines and delivered key deliverables. Their proactive communication, flexibility, and attention to detail made the collaboration seamless and successful.

What was your primary form of communication with Unity Communications?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

It's their reliability as a go-to-partner - combined with their team's proficiency, dedication, and client-focused approach. Unity Communications is proactive in communication and open to asking questions.

Are there any areas for improvement or something Unity Communications could have done differently?

none for now

RATINGS

5.0

Accounting
$50,000 to $199,999
Apr. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I’m most impressed with their flexibility and willingness to grow."

Sep 4, 2024

Owner, Floral Design Company

Anonymous

Design
Dubai, United Arab Emirates
51-200 Employees
Online Review

Unity Communications provides various accounting services for a floral design company. Their tasks include tax preparation, financial planning and auditing, day-to-day bookkeeping, and cash flow management.

Unity Communications has been delivering excellent services, leaving the client pleased with the collaboration. The team is quite proactive in terms of providing regular updates and reports via email. Moreover, they consistently deliver on time and are always willing to go beyond the call of duty.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Owner of a design company

Describe what your company does in a single sentence.

Full-scale luxury floral designs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

We were transitioning from a career in finance and wanted to focus on building out our small business through marketing our product. I didn’t have time to manage our day-to-day cash flow and bookkeeping operations, so I engaged Unity communication.

SOLUTION

How did you find Unity Communications?

Clutch Site

Why did you select Unity Communications over others?

Pricing fit our budget
Company values aligned

How many teammates from Unity Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Unity Communication started by gathering our business parameters and learning about our revenue goals. Then, they determined our individual service needs and got us up and running. They were already familiar with our business.

Now, they support us with tax preparation, financial planning, financial auditing, and day-to-day bookkeeping. They also manage our cash flow, POS, and other complex business processes. We’ve provided them with shadow access to bank accounts, and they use QuickBooks to highlight critical things and set up financial reports. They also have a secure interface on their website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Unity Communication provides good-quality services for a cost-effective price. We don’t have daily success metrics. However, I've worked in compliance, so I know the requirements of documentation; those tasks take hard work and focus. Although I can’t share concrete metrics, I know what excellence looks like, and they're excellent. I’m comfortable that their side of the business is taken care of.

Moreover, it’s important to have a base level of customer security and cyber protection because we deal with valuable information, and they have that.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Unity Communication is a proactive partner who provides regular updates via email. They also send condensed reports via email, which I can also access through their client portal. A senior team member oversees our account, and another teammate handles the day-to-day operations. They deliver results on time and consistently share valuable information. Whenever I ignore their advice, I realize I should’ve listened to them initially.

What was your primary form of communication with Unity Communications?

Email or Messaging App

What did you find most impressive or unique about this company?

I’m most impressed with their flexibility and willingness to grow. They’re willing to expand their responsibilities, and there’s never a question about whether a task fits into their framework.

Are there any areas for improvement or something Unity Communications could have done differently?

I have nothing they could improve on.

RATINGS

5.0

Sales Outsourcing
$10,000 to $49,999
Mar. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're great to work with and quick to respond to our requests."

Jul 1, 2024

Head of Sales, Clazar

Brian Lorence

Software
Walnut Creek, California
11-50 Employees
Online Review

To drive more leads and expand their market reach, a software firm has hired Unity Communications to provide lead generation services. The team helps reach out to prospects who match the client's ICP.

So far, Unity Communications has been doing a great job of meeting and exceeding the client's expectations. The team creates a seamless workflow through clear and consistent communication — they hold weekly meetings to ensure both sides stay in sync. They also attend to requests promptly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Sales of Clazar

Describe what your company does in a single sentence.

Clazar is the cloud GTM co-pilot for software businesses of all sizes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

Drive warm leads
Expand our segment reach

SOLUTION

How did you find Unity Communications?

Clutch Site

Why did you select Unity Communications over others?

Pricing fit our budget
Great culture fit
Company values aligned

How many teammates from Unity Communications were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Unity Communications to expand our prospecting reach and deliver warm & qualified leads to our sales team.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

MQLs - General ICP Match
SQLs - Ideal ICP Match
Flipped Leads - Leads Interested in Demo

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Unity Communications has been delivering on their promise and exceeding our expectations. They're great to work with and quick to respond to our requests. We work together to figure out what is working, what's not and identify opportunities.

What was your primary form of communication with Unity Communications?

Email or Messaging App

What did you find most impressive or unique about this company?

We really like the weekly meetings. It helps keep everyone on the same page, remain focused and iterate to get the best results.

Are there any areas for improvement or something Unity Communications could have done differently?

Not at this time. Our industry is just hard to find prospects because the ICP isn't as clear as other industries. It's also very difficult to find the decision makers within the organizations. Despite these challenges, Unity Communications has delivered meaningful results.

RATINGS

5.0

Content Writing Services
Confidential
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their project management is top-notch."

Mar 11, 2024

Co-Founder & Head of Client Services, Inbouncy

Al Amin Alif

Information technology
Sheridan, Wyoming
11-50 Employees
Online Review
Verified

Unity Communications provides content writing services for an inbound marketing and IT company. The team has been tasked with delivering much content within a short timeframe.

The client is happy with the amount of submissions Unity Communications has delivered. The team excels at project management; they carry themselves professionally and exhibit great punctuality. The team communicates through virtual meetings, emails, and messages. Their owner's work stands out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Co-founder and Head of Client Services of Inbouncy

Describe what your company does in a single sentence.

We provide Inbound Marketing, Sales & Revenue Operation, CRM Implementation & Optimization, Tech Stack Integrations & Automation, CRM & Website Migration, and Growth-Driven Web & App Development services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

Content writing

SOLUTION

How did you find Unity Communications?

Referral

Why did you select Unity Communications over others?

Pricing fit our budget
Great culture fit
Good value for cost
Referred to me

How many teammates from Unity Communications were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We took content writing services from Unity. They delivered a lot of content within a short span of time, while maintaining lofty standards in their final delivery.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quantity of submissions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is top-notch. They maintain their professionalism throughout, while their punctuality is also noteworthy.

What was your primary form of communication with Unity Communications?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The owner. He is eccentric in the best way possible.

Are there any areas for improvement or something Unity Communications could have done differently?

They need to act fast on big decisions - especially in the digital world. The world is moving much faster than what we perceive.

RATINGS

5.0

Back Office Outsourcing Customer Service Outsourcing
Confidential
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was impressed by each member of the project management team."

Mar 31, 2023

VP Customer Services, Expense Management Software Company

Anonymous

Software
Agoura Hills, California
11-50 Employees
Online Review
Verified

Unity Communications provides procurement services for an expense management software company. This involves processing mobile assets, service transactions, and documentation of said transactions.

The client is happy with Unity Communications' services. The team has been thorough and communicative, enabling them to manage the engagement smoothly. Their resources update the client promptly when issues arise. Overall, their structured workflow has been instrumental in the engagement's success.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the VP of Customer Services of (a/an) Telecommunications

Describe what your company does in a single sentence.

We're a wireless expense management Software company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Unity Communications to accomplish?

Mobile device procurement
Meet and exceed SLA requirements
Re-balance workload among technical support agents

SOLUTION

How did you find Unity Communications?

Referral

Why did you select Unity Communications over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves processing a large volume of mobile asset and service transactions. Detailed documentation is required for all transactions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Volume of accurate order processing
Ability for existing agents to focus on other projects

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Unity was very thorough. The project management team understood the agent profile we needed and screened each candidate. They clearly communicated and involved specialists at each stage of the process. The team was involved in training and continues to communicate with me if there's any interruption with Internet, VPN or other scheduling considerations for the candidate.

What was your primary form of communication with Unity Communications?

Virtual Meeting
Email
Messaging App

What did you find most impressive or unique about this company?

I was impressed by each member of the project management team and how well their business is structed to support the candidate as well as us the customer.

Are there any areas for improvement or something Unity Communications could have done differently?

I have nothing but good things to say about Unity.

RATINGS

5.0

Back Office Outsourcing
$50,000 to $199,999
Jan. 2018 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.0

Willing to Refer: 4.5

"I'm impressed by how quickly they can resolve technical issues remotely."

Dec 21, 2022

Lawyer, Law Firm

Anonymous

Legal
Morrisville, Pennsylvania
11-50 Employees
Survey Response

Unity Communications provides back office outsourcing services to a law firm. They handle the client's tech and e-commerce issues.

Unity Communications' technical support has helped the client reduce downtimes, improving their efficiency. They've also kept the client's books updated by handling their e-payments. Moreover, the client is impressed by the vendor's ability to resolve technical issues quickly and remotely.

Customer Service Outsourcing
$1,000,000 to $9,999,999
Apr. 2019 - Ongoing

4.5

Quality: 4.5

Schedule: 4.0

Cost: 4.5

Willing to Refer: 4.5

"The quality of their service is excellent."

Dec 21, 2022

Employee, Travel Company

Anonymous

Hospitality & leisure
Sumter, South Carolina
10,001+ Employees
Survey Response

Unity Communications provides call center support to help a travel company manage the increase in their business.

Unity Communications has helped the client reduce waiting times and increase sales. The client is impressed by the excellent quality of the vendor's service. They also commend their accessible communication via phone, email, and virtual meetings.

Customer Service Outsourcing
$50,000 to $199,999
Sep. 2020 - Ongoing

4.0

Quality: 4.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 4.0

"The quality of service was fairly good."

Dec 21, 2022

Employee, Manufacturing Needs Company

Anonymous

Consumer Products
Mississauga, Ontario
501-1,000 Employees
Survey Response

Unity Communications provides IT service support for a manufacturing needs company. They've been chosen because of their company values and pricing.

Unity Communications' time to resolve and close cases has been impressive, and the client saves costs thanks to their help. They communicate through virtual meetings and emails, and the client is pleased with their work overall.

Back Office Outsourcing
$200,000 to $999,999
June 2020 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 3.0

Willing to Refer: 3.5

"They were very committed to helping us and excelled in communicating issues and goals with us."

Dec 21, 2022

Executive, Retail & E-Commerce Company

Anonymous

Retail
Toronto, Ontario
10,001+ Employees
Survey Response

Unity Communications provides back-office support for a retail and e-commerce company. Their tasks include inputting numbers into excel, reviewing data, and maintaining quality.

Thanks to Unity Communications' support, the client backlogs have been resolved. They've digitalized most of the client's paperwork and helped them cover call center employees shortage. Overall, they are an honest partner that communicates issues and goals transparently.

BACKGROUND

Briefly describe what your company does and your role there.

My company does retail and e-commerce, mainly but has many departments as it is a very big company. I am the Chief Financial Officer of the Finance department

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

We wanted someone/a company that didn’t charge too much for the labour but should be able to help out with our backlog in Office Outsourcing.

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

They help us to complete paperwork, inputting numbers into excel, reviewing data, maintaining the quality

How many people does your company work with?

21–50

How did you find this provider?

Business Referral

Why did you choose to work with them?

High ratings or positive reviews
Pricing fits our budget
Good value for cost

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Much of our backlog was solved, our data was able to be organized in such a short time period, helping to digitalize almost all of our paperwork and helping us to cover our shortage of call centre employees was amazing help that was truly worth the time and money that was put towards this partnership

How does your team communicate with this service provider?

In-Person Meetings
Virtual Meetings
Email or Messaging App
Project Management platform

What did you find most impressive or unique about this company?

They were very committed to helping us and excelled in communicating issues and goals with us. They also were honest on which matters they could help us with, not stressing us out by taking in too much and backing out last minute like our previous partnerships

RATINGS

4.5

Back Office Outsourcing
$10,000 to $49,999
June 2021 - Ongoing

4.0

Quality: 4.0

Schedule: 4.5

Cost: 4.0

Willing to Refer: 4.5

"Their professionalism stands out over those I’ve dealt with before."

Dec 21, 2022

Owner, Cosmetology Company

Anonymous

Beauty & Cosmetics
Greensboro, North Carolina
11-50 Employees
Survey Response

Unity Communications provides back office support services to a cosmetology company. They help the client with data entry and assist them in increasing their customer base.

Unity Communications has helped the client increase their customer base by 100% in just ten months. The client appreciates the vendor's professionalism, which stands out from the other service providers they've dealt with before. They also commend the vendor's effective communication.

BACKGROUND

Briefly describe what your company does and your role there.

My company is in the field of cosmetology. I am a small business owner who runs and maintains A business that provides skin care consultation, make up, And hair.

OPPORTUNITY / CHALLENGE

What were your company's goals when you started looking for a partner?

Data entry

SOLUTION

Describe the scope of your partner's work with your company. Please include a summary of any key tasks or deliverables.

They have offered excellent offer same services to help increase clientele

How many people does your company work with?

1-5

How did you find this provider?

Business Referral

Why did you choose to work with them?

Pricing fits our budget
Good value for cost
Referred to me by a trusted source
Company values aligned

RESULTS & FEEDBACK

What are the results or deliverables of this partnership that demonstrate progress or success?

Within a years time or clientele has increased by double in a 10 month time

How does your team communicate with this service provider?

Virtual Meetings
Phone calls
Email or Messaging App

What did you find most impressive or unique about this company?

Their professionalism stands out over those I’ve dealt with before

RATINGS

4.0

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Learn More

Verified Client Reviews: 38

Overall Review Rating: 4.9

Source: Clutch

Last Updated: March 11, 2025

Business Entity

Business Entity Name	Unity Communications, LLC
Source	Arizona Corporation Commission
Jurisdiction of Formation	Arizona
Date of Formation	March 3, 2010
Status	Active
Last Updated	November 30, 2021
ID	L15871767

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	December 19, 2024

Learn More About The Clutch Verification Process

Locations (5)

50 - 75

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Unity Communications

An award winning global BPO based in the USA

5 Locations

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Unity Communications Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Project Management and Responsiveness

Expertise in Billing and Administration

Strong Cultural Fit and Values Alignment

Scalable and Flexible Solutions

Customer Service Excellence

High-Quality Content and Technical Support

Reviews mentioning:

Unity Communications Reviews

Accounting & Bookkeeping Support for Accountant

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Accounting Services for Floral Design Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Sales Outsourcing for Software Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Content Writing Services for Inbound Marketing & IT Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Asset Procurement for Expense Management Software Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Back Office Outsourcing for Law Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Travel Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Manufacturing Needs Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Back Office Outsourcing for Retail & E-Commerce Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Back Office Support for Cosmetology Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Business Entity