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An award winning global BPO based in the USA

Headquartered in Gilbert, Arizona - We are a USA Based international BPO with centers in the US, Philippines, Mexico, and Costa Rica - for both nearshore and offsore coverage. We specialize in companies that are looking for small teams to augment their staff in the US, Canada, UK, Australia, and Europe for their first outsourcing project. We work with startups, SMB's, and medium businesses that are looking to outsource for the first time and need a "white glove" experience. As a telecom integrator, we are especially skilled at creating a complete seamless customer experience via complex IT, PBX, and Virtual networks in order for your company to have a global presence of large companies, but small and flexible as a startup. At Unity Communications - we help all of our clients exceed their mission goals by allowing their core staff to focus on what makes them special and leaders in their industries.

  • Min project size
    $1,000+
  • Hourly rate
    < $25 / hr
  • Employees
    1,000 - 9,999
  • Locations
    Gilbert, AZ
  • Year founded
    Founded 2009

5 Locations

  • Gilbert , AZ
  • Taguig , Philippines
  • San Pedro Garza García , Mexico
  • Parañaque , Philippines
  • Guadalajara , Mexico

No have been added yet...

    Pricing Snapshot

    Min. project size $1,000+
    Avg. hourly rate < $25 /hr
    Rating for cost 4.7 /5

    What Clients Have Said

    Unity Communications offers competitive pricing and good value for cost, as highlighted by multiple clients. Specific project costs mentioned include $2,500 monthly for bookkeeping services. Clients appreciate timely responses and effective communication, indicating a strong return on investment.

    This summary is based on verified Clutch reviews.

    Most Common Project Size

    $10,000 - $49,999 based on 31 reviews
    < $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000
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    Unity Communications Review Insights

    Overall Review Rating

    4.9
    • Quality 4.9
    • Schedule 4.8
    • Cost 4.7
    • Willing to Refer 4.8

    Top Mentions

    Review Highlights

    • Expertise in Billing and Administration

      Unity Communications has significantly improved claim processing efficiency and revenue for clients in the healthcare sector. Their professionalism and knowledgeable staff are highly praised, though smoother transitions in team leads and more structured performance improvement plans are suggested.

    • Scalable and Flexible Solutions

      Unity Communications provides scalable BPO solutions that adapt to client needs, offering services like data analysis, customer support, and technical assistance. Their flexibility is a significant benefit to clients experiencing rapid growth.

    • Customer Service Excellence

      Unity Communications consistently enhances customer satisfaction and lowers response times across various industries. Their teams are responsive, friendly, and eager to learn, contributing to improved KPIs and client satisfaction.

    • Positive Client Relationships and Communication

      Unity Communications is noted for building strong client relationships through effective communication and responsiveness. Their ability to provide support and adapt to client needs is a recurring theme.

    • Project Management and Responsiveness

      The company's project management skills are frequently commended, with tasks delivered on time and teams being highly responsive to client needs. Clients value their proactive communication and problem-solving capabilities.

    • High-Quality Content and Technical Support

      Clients recognize the high standard of content writing and technical support provided by Unity Communications. The company's ability to manage complex technical support tasks and content production is highly effective.

    Unity Communications Reviews

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    Staff Augmentation for E-Commerce Business

    • IT Staff Augmentation
    • $10,000 to $49,999
    • Nov. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "All of the candidates have been incredible and have stayed on since starting working with us."

    CTO, Organic Way LLC
    Buland Madan
    • Food & Beverages
    • Houston, Texas
    • 1-10 Employees
    • Online Review 
    • Verified

    An e-commerce business has partnered with Unity Communications for staff augmentation. The team has been supplying people for inbound customer communication, reports, bookkeeping, and data analysis. 

    BPO for PPO Management Consultancy Firm

    • HR Consulting
    • $10,000 to $49,999
    • Nov. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "Unity Communications is very quick-paced and detailed, so it’s definitely been a positive experience."

    Payer Relations Manager, Five Lakes Dental Practice
    Cassandra Swango
    • Consulting
    • Windsor, Ohio
    • 11-50 Employees
    • Phone Interview 
    • Verified

    Unity Communications was engaged by a PPO management consultancy firm for their BPO services. The team contacts insurance companies to acquire information such as fee schedules and the doctors' contracts.

    Video Production for Animation Company

    • Video Production
    • $10,000 to $49,999
    • Mar. - May 2021
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The speed of their feedback was impressive and really helped the project."

    Project Manager, Animation Explainers
    Hugo O'Connor
    • Media
    • Dublin, Ireland
    • 11-50 Employees
    • Online Review 
    • Verified

    Unity Communications collaborated with an animation company for a video production project. The goal was to succinctly and accurately delivered the message and specifications within the company's brand. 

    BPO Services for Full Service Marketing Company

    • $10,000 to $49,999
    • Sep. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "The most impressive thing about Unity Communications is the talent that they are able to find."

    Digital Strategist, Digital Silk
    Alexa Fernandez
    • Advertising & marketing
    • Miami, Florida
    • 51-200 Employees
    • Online Review 
    • Verified

    A full-service marketing solution needed a global employee base that can handle administrative and small marketing tasks to help them scale. They chose Unity Communications to be their partner.

    E-Commerce Back Office Support for Aerospace Company

    • E-Commerce Development
    • $10,000 to $49,999
    • June 2019 - Feb. 2020
    5.0
    Quality
    5.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    "This is an organization with a lot of experience — they'd seen kick-off issues before and knew how to address them."

    Director, Aerospace Company
    Anonymous
    • Other Industry
    • Phoenix, Arizona
    • 10,001+ Employees
    • Online Review 
    • Verified

    Unity Communications designed and developed a customer-facing e-commerce website. This platform includes multi-channel communication between customers and vendors.

    BPO for E-commerce Mergers & Acquisitions Firm

    • Less than $10,000
    • Apr. 2020 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    4.0
    Cost
    5.0
    Willing to Refer
    5.0

    “The emphasis on communication really stands out to me.”

    Executive, E-commerce Development Firm
    Anonymous
    • IT Services
    • Boston, Massachusetts
    • 1-10 Employees
    • Phone Interview 
    • Verified

    Unity Communications provides business process execution for an e-commerce merger and acquisition company. Their work includes responding to customer messages and engaging with them to resolve issues.

    Back Office Services for Telecommunications Company

    • Confidential
    • Jan. 2015 - Ongoing
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They respond right away if I need something.”

    Business Solutions Professional, Telecomm. Company
    Anonymous
    • Telecommunications
    • Phoenix, Arizona
    • 10,001+ Employees
    • Phone Interview 
    • Verified

    Unity Communications provided back-office support for a telecom company. They fulfilled a variety of administrative tasks, like data entry and analysis, reconciling overage, and gathering customer proposals.

    Lead Generation for Telecommunications Brand

    • Call Center Services
    • $10,000 to $49,999
    • Jan. 2015 - Oct. 2016
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    5.0
    Willing to Refer
    5.0

    "They met business customers' expectations and created valuable relationships and partnerships with the brands."

    Regional Head of Sales, Major Telecommunications Company
    Amber Peters
    • Telecommunications
    • Phoenix, Arizona
    • 10,001+ Employees
    • Online Review 
    • Verified

    Unity Communications generated leads for a specific territory. The team covered a B2B quota, supported retail stores, and managed accounts. They created their own calling scripts and augmented the target lists. 

    IT Services Support for Online Course Selection

    • IT Managed Services
    • Confidential
    • Jan. 2017 - June 2018
    5.0
    Quality
    5.0
    Schedule
    5.0
    Cost
    4.5
    Willing to Refer
    5.0

    “They're very knowledgeable and they were always available to address the requests from our users.”

    Sr. Analyst, University
    Rick Hernandez
    • Education
    • Tempe, Arizona
    • 10,001+ Employees
    • Phone Interview 
    • Verified

    Helping an in-house team handle user requests, Unity Communications provided IT and help desk services. They used a ticketing system to address most of the user experience issues. 

    Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services.

    Learn More
    Verified Client Reviews
    38
    Overall Review Rating
    4.9
    Source
    Clutch
    Last Updated
    March 11, 2025

    Business Entity

    Business Entity Name Unity Communications, LLC
    Source Arizona Corporation Commission
    Jurisdiction of Formation Arizona
    Date of Formation March 3, 2010
    Status Active
    Last Updated November 30, 2021
    ID L15871767

    Credit Report Results

    International Credit Risk Assessment Very Low Risk
    Source Creditsafe
    Last Updated December 19, 2024
    Learn More About The Clutch Verification Process

    Locations (5)

    50 - 75

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