Since its establishment on the foundations of Innovation, Talent, and Excellence, FlairsTech has grown rapidly and steadily into the international technology-driven Managed Services Provider (MSP) it is today. With over 1000 carefully selected talents across our five offices, a global audience of over 100 partners rely daily on our services for Software Development, Analytics, Innovative Digital Solutions, Business Operations, Customer Experience and Support.
From North America and Europe and all the way to The Middle East and Africa, FlairsTech has been an integral part of thousands of projects where we work hand-in-hand, in a true partnership, with our customers as an extension of their very own teams and internal capabilities to improve their processes and outcomes and increase their productivity.
Since day one, a significant part of FlairsTech’s success as a top-tier Managed Services Provider goes to its people, those we work with, and those who work with us.
Software Development & Analytics • App Modernization • Software Development • App Maintenance & Support • Testing & QA
Customer Operations/ BPO (B2B Services)
Accounting/Back Office
Technical Support
Customer Success
Customer Experience (B2C Services) • Customer Service • Technical Support • Sales
Business Solutions • Microsoft 365 • Mobile Apps • Digital Transformation • IT Services Desk
Our Values:
Innovation: We not only excel at performing required tasks but also add creativity to all our projects. We enthusiastically deliver innovation.
Talent: It’s all about the people. We engage and develop the most dedicated talent. We persevere to deliver the highest outcomes. Integrity is the foundation we build on.
Excellence: We work hard to exceed expectations. We are responsive and flexible to help our customers achieve their business objectives.
FlairsTech is praised for its good value for cost, with clients noting that their pricing fits budgets well. They provide flexible support across various project sizes and ensure efficient service delivery, leading to improved customer satisfaction and project outcomes.
FlairsTech is praised for managing projects effectively, keeping stakeholders aligned, and ensuring transparency across various teams.
Adaptability and Cultural Fit
Clients appreciate FlairsTech's ability to fit into their culture and adapt to their processes, enhancing collaboration and service delivery.
Flexible Customer Support Services
FlairsTech's customer support services improved client satisfaction scores and reduced costs, showcasing adaptability and efficient team ramp-up.
Initial Challenges Resolved
Early engagement issues were resolved over time, highlighting FlairsTech's ability to adapt and improve service delivery.
Significant Call Capture Improvement
FlairsTech significantly improved call capture rates from 50-70% to consistently over 90%, enhancing efficiency and reducing voicemails for a consumer products company.
High Customer Satisfaction in Support Services
FlairsTech's support services consistently achieve high customer satisfaction, with a focus on quick ticket resolution and effective communication.
Application Management & SupportCall Center ServicesCustomer Service Outsourcing
Confidential
June 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"FlairsTech has a strong culture of innovation and getting things done, which is aligned with our company culture."
Jun 14, 2024
CEO, Travel Agency
Anonymous
Hospitality & leisure
Montreal, Quebec
51-200 Employees
Online Review
Verified
FlairsTech provides ongoing customer support services for a travel agency. They focus on email and chat support and handling phone calls. The team also assists with back-office operations.
Thanks to FlairsTech's efforts, the client's customer service scores have improved; they've also been able to save on costs. What's been most impressive about the team is their ability to quickly adapt to various customer needs. They're also innovative, efficient, and professional.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO
Describe what your company does in a single sentence.
Online reseller of travel services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FlairsTech to accomplish?
Improved customer experience
Lower cost
SOLUTION
How did you find FlairsTech?
Referral
Why did you select FlairsTech over others?
Great culture fit
Good value for cost
Referred to me
Company values aligned
How many teammates from FlairsTech were assigned to this project?
250
Describe the scope of work in detail. Please include a summary of key deliverables.
Flairstech provides us with customer service (phone, chat, email) and back-office operations.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Customer service scores were improved (ASA, FCR, complaint rates, ...) and cost to deliver customer support was reduced.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Yes, Flairstech was able to ramp-up teams in an expedited fashion as we transitioned our services to them.
What was your primary form of communication with FlairsTech?
In-Person Meeting
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Flairstech is very flexible and able to adapt to its customers needs. Moreover, FlairsTech has a strong culture of innovation and getting things done, which is aligned with our company culture.
Are there any areas for improvement or something FlairsTech could have done differently?
Most issues observed at the begining of the engagement (i.e. growing pains) were resolved throughout the life of the project.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Consumer Products & Services Co
Call Center Services
Confidential
Dec. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They take their jobs seriously, yet are personable and friendly with our team."
Jul 15, 2024
Technical Support Manager, Consumer Products & Services Co
Anonymous
Consumer products & services
Canada
501-1,000 Employees
Online Review
Verified
FlairsTech provides call center services for a consumer products and services company. They answer inbound calls, collect information, and create support cases for the support team to handle.
With FlairsTech's inbound call support, the client's call capture rate has improved significantly, increasing from 50–70% to around 95%, exceeding the target. The communicative team's professional yet friendly approach ensures a seamless collaboration and yields a successful partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Technical Support Manager of a consumer products & services company
Describe what your company does in a single sentence.
Our company helps clients capture, transform, and manage data, leading to increased field to finish efficiency and profitability.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FlairsTech to accomplish?
Improve call capture rate of our technical support line.
Allow support reps to spend more time solving cases, less time answering calls.
Improve efficiency of the support team and assist in notifications of priority cases or unhappy clients.
SOLUTION
How did you find FlairsTech?
Referral
Why did you select FlairsTech over others?
Pricing fit our budget
Good value for cost
Referred to me
Company values aligned
How many teammates from FlairsTech were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering inbound calls in both English and French for our technical support line - collecting client's information, confirming correct, listening and gathering product type,name, software, etc. Find the client in our system and create a support case with all relevant information. Notify the support team when priority cases are created, when clients call to follow up, or if calling back and unhappy, notifying the team.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our call capture rate improved significantly - before Flairstech we were around 50-70% for call capture while our support reps were constantly interrupted by calls and many clients were forced to leave voicemails.
Now, we are consistently above 90% (our target), but usually at 95% or above for call capture with rare occurrences of voicemails.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Any time we had/have a need or concern, we receive answers, recommendations and solutions. Communication is great, and they constantly strive to improve and motivate their team, as well as offer ideas to improve things on our side.
What was your primary form of communication with FlairsTech?
Virtual Meeting
What did you find most impressive or unique about this company?
The professionalism across the board - from management and higher up contacts of course, but also with the employees and their interactions with our clients. They take their jobs seriously, yet are personable and friendly with our team - it doesn't feel like they are contractors - they are truly part of our team.
Are there any areas for improvement or something FlairsTech could have done differently?
Honestly can't think of anything - it's been great from the start!
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Staff Augmentation for Software Company
Application TestingCustomer Service OutsourcingIT Staff AugmentationMobile App DevelopmentOther Application Development
$200,000 to $999,999
Jan. 2022 - Ongoing
3.5
Quality
4.0
Schedule
4.0
Cost
3.5
Willing to Refer
3.5
"It is easy to add and remove resources as per the requirement."
May 24, 2023
Department VP, Aspire Software
Anonymous
Software
Montreal, Quebec
1,001-5,000 Employees
Online Review
Verified
FlairsTech provides staff augmentation services to a software company. They've deployed support, development, and project management resources to 4-5 companies that the client manages.
FlairsTech has provided the client with quality support and project management resources. The client commends how the vendor can easily scale up and down depending on the project's requirements. They also laud the vendor's ability to effectively manage the project and customer expectations.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Department VP of a software company.
Describe what your company does in a single sentence.
Valsoft buys, enhances and grows software businesses that provide mission critical services
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FlairsTech to accomplish?
Provide Level 1 and Level 2 Customer Support resources
Provide project managers
Provide developers with various skillset
SOLUTION
How did you find FlairsTech?
Referral
Other
Why did you select FlairsTech over others?
Pricing fit our budget
Great culture fit
How many teammates from FlairsTech were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
I am managing R&D teams for 14 companies currently. I use Flairstech on 4-5 companies for support, development and project management resources.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Our support and implementation teams have tools to measure productivity of every employee to measure success. It is difficult to measure productivity in the development team.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Ezz is amazing as a project manager. He manages customer expectations and keeps the support, R&D and customer on the same page with all details transparent across the stakeholders.
What was your primary form of communication with FlairsTech?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Flairstech provides quality support and Project management resources. We can scale up and down depending on our requirement and it is easy to add and remove resources as per the requirement.
Are there any areas for improvement or something FlairsTech could have done differently?
Quality of development resources is lower and the few good developers we have leave in 6-12 months. It would be good to retain these good developers, so that the onshore team does not spend time in training new resources all the time.
RATINGS
3.5
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
3.5
Value / within estimates
Willing to Refer
3.5
NPS
Customer Success Management Service for Software Company
Customer Service Outsourcing
Confidential
Jan. 2018 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The dedication of their people is also very impressive."
Apr 12, 2023
Sr. Director of Customer Success, Upland Software
Samantha Williams
Software
Austin, Texas
1,001-5,000 Employees
Online Review
Verified
FlairsTech manages ongoing customer success for a software company. They secure ROI, handle commercial negotiations, troubleshoot issues, and maintain core data to ensure retention and expansion.
Thanks to FlairsTech's work, the client has witnessed increased positive end-customer feedback, retention, and expansion. They have communicated frequently and promptly via virtual meetings, ensuring an effective workflow. Their availability and flexibility have been hallmarks of their work.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior Director of Customer Success of Upland Software
Describe what your company does in a single sentence.
ENablement software for contact centres, marketing, sales, project management and document workflow
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FlairsTech to accomplish?
Customer Success Management
SOLUTION
How did you find FlairsTech?
Referral
Why did you select FlairsTech over others?
Referred to me
What was the size of FlairsTech’s team?
11+
Describe the scope of work in detail. Please include a summary of key deliverables.
Customer Success management across multiple product lines. Primary role is to ensure customers fee loved and want to stay working with us. Key parts of role are ensuring ROI, commercial negotiation for retention and expansion, trouble shooting and maintaining core data in our CRM
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Customer feedback
Customer retention
customer expansion
Fit within the team
What was your primary form of communication with FlairsTech?
Virtual Meeting
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Flairstech have always been a great partner. They provide excellent candidates that we also get to perosnally interview. They think about the culture fit within our organisation and both sides encourage the FT team to feel part of the Upland Team. Senior management is always open to regualr meetings and feedback and all small issues are nipped in the bud quickly so we can all focus on providing value to the customer
What did you find most impressive or unique about this company?
Flexibility in finding candidates quickly and having back ups in the wing should we need resource quickly. The dedication of their people is also very impressive.
Are there any areas for improvement or something FlairsTech could have done differently?
no
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"A great partner
Customer Support & Software Dev for Enterprise Software Firm
Application Management & SupportCall Center ServicesCustom Software DevelopmentCustomer Service Outsourcing
Confidential
Jan. 2013 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The customer satisfaction scores we've achieved speak for themselves."
Apr 10, 2023
SVP of Services & Support, Upland Software, Inc.
D.J. Yoder
Software
Austin, Texas
1,001-5,000 Employees
Online Review
Verified
FlairsTech provides ongoing customer support for an enterprise software company. The team is responsible for general software support and custom development.
FlairsTech has helped the client consistently achieve over 97% customer satisfaction annually. They've also helped the client improve their lead time and reduce costs. Moreover, the client commends the vendor's unique pricing model and adaptability to their company culture, systems, and processes.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the SVP, Services & Support of Upland Software, Inc.
Describe what your company does in a single sentence.
Enterprise software for getting things done.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FlairsTech to accomplish?
Multi-tier Software Support
After-hour Support
Technical and Professional Services
SOLUTION
How did you find FlairsTech?
Referral
Why did you select FlairsTech over others?
Good value for cost
Company values aligned
What was the size of FlairsTech’s team?
80
Describe the scope of work in detail. Please include a summary of key deliverables.
Flairstech has helped our customer support teams deliver best-in-class support to our enterprise software customers, both inside and outside our operating hours. They have helped us consistently achieve greater than 97% customer satisfaction annually. The nature of support has varied from general software support (Tier 1) to highly technical (Tier 2/3). They have also provided resources for special projects requiring custom development.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Customer Satisfaction
Time-to-close
Cost
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Since our project is on-going we hold weekly meetings to ensure we're on track and we do quarterly business reviews to cover all of the key KPIs.
What was your primary form of communication with FlairsTech?
Virtual Meeting
Email
Messaging App
What did you find most impressive or unique about this company?
Their pricing model was unique and fit well with how we needed to budget for customer support. Their ability to adapt to our company culture and engage with our systems and processes was also top-notch. The customer satisfaction scores we've achieved speak for themselves.
Are there any areas for improvement or something FlairsTech could have done differently?
This project is 10+ years old so we've ironed out most of our issues over that time. They worked with us on the hiring process and communication regarding turnover which wasn't as fluid at the beginning as it is now. But presently, no complaints.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Graphic Design for Media Company
Graphic Design
Less than $10,000
Mar. - Apr. 2023
4.0
Quality
4.5
Schedule
3.5
Cost
4.0
Willing to Refer
4.0
"We were impressed with their flexibility and the value they contributed."
Jul 28, 2023
Digital Data Analyst & YouTube Strategist, Media Company
Anonymous
Media
Toronto, Ontario
201-500 Employees
Online Review
Verified
FairsTech assigned a senior graphic designer to produce 100-150 YouTube thumbnails, or as otherwise requested, monthly for a media company. The designer created the thumbnails based on the brand guidelines.
FairsTech implemented the client's feedback and delivered the required thumbnails monthly. They were flexible and always available when needed. Although their pace was slow for the first couple of months, the vendor's designer improved after getting used to the client's brand and style.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Digital Data Analyst and YouTube Strategist of a media company
Describe what your company does in a single sentence.
Industry-leading creator, producer & distributor of animated & live-action content for young audiences around the world.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FlairsTech to accomplish?
Custom thumbnail creation for YouTube
SOLUTION
How did you find FlairsTech?
Referral
Why did you select FlairsTech over others?
Pricing fit our budget
Referred to me
How many teammates from FlairsTech were assigned to this project?
1 Employee
Describe the scope of work in detail. Please include a summary of key deliverables.
A Senior Graphic Designer employed by FlairsTech will produce 100-150 thumbnails (for YouTube purposes) or as otherwise requested by 9 Story, monthly in connection with 9 Story’s property entitled Barney and Friends, Seasons 7-14. The designer must follow the best practices and brand guidelines and implement any feedback provided.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Number of approved thumbnails per month against the amount of feedback required before approval.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They were always available when needed, but the pace was slow for the first couple of months. It has improved since then with the designer getting used to the brand and style.
What was your primary form of communication with FlairsTech?
Email or Messaging App
What did you find most impressive or unique about this company?
We were impressed with their flexibility and the value they contributed.
Are there any areas for improvement or something FlairsTech could have done differently?
Better communication in English and having more senior designers with more experience either be employed or oversee a 1-designer contract.
RATINGS
4.0
Quality
4.5
Service & Deliverables
Schedule
3.5
On time / deadlines
Cost
4.0
Value / within estimates
Willing to Refer
4.0
NPS
Staff Augmentation for Mergers & Acquisitions Company
IT Staff Augmentation
$200,000 to $999,999
Jan. 2019 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
5.0
Willing to Refer
5.0
"The Flairstech team has been effective in providing qualified candidates within the expected timeline."
Apr 10, 2023
Senior O2C Manager, Valsoft Corporation
Nimesh Patel
Financial services
Montreal, Quebec
11-50 Employees
Online Review
Verified
FlairsTech provides recruitment services for a computer software company. The team has pre-screened candidates and provided a pipeline for prospects.
Flairstech has effectively provided qualified candidates within the expected timeline, and the client experienced excellent employee performance and retention. They have communicated frequently in person and via email, ensuring an effective workflow. They are accommodating, resourceful, and helpful.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Senior O2C Manager of Valsoft Corporation
Describe what your company does in a single sentence.
Mergers & Acquisitions
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FlairsTech to accomplish?
Pre-screening candiates
Recruitement
Provide pipeline for candidates
SOLUTION
How did you find FlairsTech?
Referral
Why did you select FlairsTech over others?
High ratings
Great culture fit
Good value for cost
Referred to me
Company values aligned
What was the size of FlairsTech’s team?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Collections Monthly/Month end financial reporting Billing/invoicing clients (Timely/Accuratley)
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Employee Performance
Retention
Speed of providing candidates
What was your primary form of communication with FlairsTech?
In-Person Meeting
Virtual Meeting
Email or Messaging App
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The Flairstech team has been effective in providing qualified candidates within the expected timeline. The support team has been very accomadating and resourcefull.
What did you find most impressive or unique about this company?
Accomadating nature of the correspondances.
Are there any areas for improvement or something FlairsTech could have done differently?
Like for most business interactions, communication can be improved and streamlined.
RATINGS
4.0
Quality
4.0
Service & Deliverables
Schedule
4.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Technical Support for Software Design Studio
Application Management & SupportCall Center ServicesCustomer Service Outsourcing
Confidential
Jan. 2017 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"The team at FlairsTech is always happy to address any concerns as they arise."
Mar 20, 2023
Director of Support, Software Design Studio
Anonymous
Software
Austin, Texas
1,001-5,000 Employees
Online Review
Verified
FairsTech provides ongoing technical support for a software design studio. The team supplements the client's efforts to communicate and answer the technical concerns of customers.
FlairsTech is able to resolve customer issues in a timely and efficient manner, much to the client's delight. The team consistently achieves high satisfaction ratings, and internal stakeholders are particularly impressed with the vendor's diverse range of talent.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the director of support of a design software studio.
Describe what your company does in a single sentence.
We design software to solve business needs.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire FlairsTech to accomplish?
We rely on Falirstech to provide top notch, informed, friendly customer technical support.
SOLUTION
How did you find FlairsTech?
Referral
Why did you select FlairsTech over others?
Good value for cost, Referred to me, Company values aligned
What was the size of FlairsTech’s team?
They had a team of 19 people.
What was your primary form of communication with FlairsTech?
Virtual Meeting, Email or Messaging App
Describe the scope of work in detail. Please include a summary of key deliverables.
We rely on Falirstech for our Technical Support across product platforms. This team delivers top notch, technical answers and communication in a timely consistent way.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
ticket close time
ticket close rate
customer satisfaction score
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Support is delivered in a timely, accurate fashion. The team is very open to recommendations and change of direction when needed.
What did you find most impressive or unique about this company?
Great team of talent.
Are there any areas for improvement or something FlairsTech could have done differently?
The team at FlairsTech is always happy to address any concerns as they arise.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
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