Name: Everhelp
Address: Kyrylivska Street 40, Kyiv, Ukraine, 02000, UA
Telephone: +380990060342
Price range: < $25
Rating: 5.0

Result-as-a-Service support outsourcing ecosystem

We believe proper support drives real business outcomes. So, for each client, we assemble a unique system of processes, support experts, and AI technology to reach their targets, be it cost per ticket, resolution speed, or CSAT.

Since launching in 2021, Everhelp has become a fast-growing business ranking №13 on Clutch's Top 100 Fastest-Growing Companies list, supporting businesses of all sizes and from different industry backgrounds, across SaaS, eCommerce, logistics, fintech, and hospitality. Our teams, launched in 28 days, are fully equipped to deliver 24/7 coverage in 30+ languages, across email, live chat, phone, social media, and CMS platforms. Everhelp's trained agents work alongside AI-powered automation, which resolves up to 85% of routine requests on its own, while following our commitment to security, certified by our PCI DSS, ISO 27001, and GDPR compliance.

Across our client base, we hold a 96% service quality score, 83%+ average CSAT, and 76% first contact resolution — all measured against the targets we set together.

This approach and commitment have earned us global recognition and 9 awards, among which:

- Outsource Partner of the Year (Overall Winner, Excellence in Customer Service Awards by Business Intelligence Group, 2026)
- Customer Service Outsourcing Provider of the Year (Gold, Stevie Awards for Sales & Customer Service, 2026)
- Achievement in Customer Experience (Gold, Stevie Awards for Sales & Customer Service, 2026)

Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Kyiv, Ukraine
Year founded
Founded 2021
Languages
Timezones

Overview by:

Nataliia Onyshkevych

Chief Executive Officer About the Team

ACT: Australia Central Time (ACT)

AGT: Argentina Standard Time (AGT)

AKST: Alaska Standard Time (AKST)

ART: (Arabic) Egypt Standard Time (ART)

AST: Arabia Standard Time (AST)

AET: Australia Eastern Time (AET)

BST: Bangladesh Standard Time (BST)

BET: Brazil Eastern Time (BET)

CAT: Central African Time (CAT)

CET: Central European Time (CET)

CNT: Canada Newfoundland Time (CNT)

COT: Colombia Time (COT)

CST: Central Standard Time (CST)

CTT: China Taiwan Time (CTT)

EAT: Eastern African Time (EAT)

EST: Eastern Standard Time (EST)

EET: Eastern European Time (EET)

GMT: Greenwich Mean Time (GMT)

GST: Gulf Standard Time (GST)

HST: Hawaii Standard Time (HST)

IDT: Israel Daylight Time (IDT)

IET: Indiana Eastern Standard Time (IET)

IST: India Standard Time (IST)

JST: Japan Standard Time (JST)

MET: Middle East Time (MET)

MIT: Midway Islands Time (MIT)

MST: Mountain Standard Time (MST)

NET: Near East Time (NET)

NST: New Zealand Standard Time (NST)

PNT: Phoenix Standard Time (PNT)

PRT: Puerto Rico and US Virgin Islands Time (PRT)

PST: Pacific Standard Time (PST)

PLT: Pakistan Lahore Time (PLT)

SAST: South African Standard Time (SAST)

SGT: Singapore Standard Time (SGT)

SST: Solomon Standard Time (SST)

UTC: Universal Coordinated Time (UTC)

VST: Vietnam Standard Time (VST)

Service Lines

Customer Service Outsourcing: 65%
Back Office Outsourcing: 15%
Call Center Services: 15%
Sales Outsourcing: 5%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 35%
Writing & Content Creation Outsourcing: 30%
Payment Processing: 20%
Data Entry & Processing: 15%

Inbound Services

Answering services: 55%
Inbound appointment scheduling: 25%
Virtual receptionist: 20%

Customer Service Outsourcing

Chat Support Services: 30%
Email Support Services: 30%
Order Processing & Taking: 20%
Phone Support Services: 20%

Outbound Services

B2C Telemarketing & telesales: 35%
Collections Recovery Services: 25%
Third party verification: 25%
Customer Surveys & Market Research Calls: 15%

Industries

Information technology: 35%
eCommerce: 30%
Consumer products & services: 10%
Hospitality & leisure: 10%
Other industries: 10%
Gambling: 5%

Clients

Midmarket ($10M - $1B): 60%
Small Business (<$10M): 30%
Enterprise (>$1B): 10%

Customer Service Outsourcing Back Office Outsourcing

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.9 /5

What Clients Have Said

Everhelp offers competitive pricing and good value for cost, with many clients highlighting affordability. While specific project costs are not detailed, clients appreciate the service's effectiveness during peak periods without significant cost increases.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 37 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Everhelp Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 4.9
Willing to Refer 4.9

Top Mentions

Review Highlights

Comprehensive Multilingual Support

Clients praised Everhelp for providing multilingual support, which allowed them to cater to international markets without increasing internal headcount. This capability was especially beneficial during peak periods and for companies operating in multiple regions.
Proactive Problem Solving

Everhelp's proactive approach in identifying inefficiencies and suggesting workflow improvements was highlighted by several clients. This helped reduce repetitive inquiries and improve operational efficiency.
Client-Centric and Professional Approach

Clients appreciated Everhelp's professional demeanor and client-oriented service. Their ability to integrate seamlessly into clients' processes and maintain brand consistency was particularly valued.
Exceptional Response Time Improvements

Everhelp consistently reduced response times across various projects, with some clients reporting times dropping from several hours to minutes. This improvement led to increased customer satisfaction and efficiency in handling inquiries.
Some Reporting Gaps Noted

While clients appreciated the overall quality of reports, some noted the absence of specific breakdowns, such as ticket categorization by product or SKU, which could enhance decision-making processes.
Outstanding Project Management

Everhelp was commended for their organized project management, timely delivery, and adaptability to changing client needs. Their structured approach ensured smooth collaboration and met client expectations consistently.

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Everhelp Reviews

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Customer Service Outsourcing Sales Outsourcing
$10,000 to $49,999
July 2023 - Sep. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were most impressed by their empathetic attitude while interacting with clients."

Sep 30, 2024

Marketing Manager, Panem Agency

Julia Klotsko

Advertising & marketing
Ukraine
51-200 Employees
Online Review
Verified

EverHelp provided sales and customer support outsourcing services to a digital marketing agency. The team ran email campaigns, conducted cold calls, and offered customer assistance.

EverHelp's efforts helped the client drive growth and strengthened their relationships with end clients. The team managed the project well, delivered outputs on time, and communicated clearly, making the process seamless. They were also empathetic and responsive to feedback and requirements.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Panem Agency

Describe what your company does in a single sentence.

Digital Marketing Agency

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We hired EverHelp to help us with coverage of presales and support processes.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The SDR outreach focused on lead generation and qualification through targeted email campaigns and cold calling, while customer support ensured prompt assistance and enhanced customer satisfaction through effective communication and problem-solving.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Together, these efforts drove growth and strengthened client relationships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team managed the project well and delivered everything on time. Communication was clear, making the process easy and smooth.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We were most impressed by their empathetic attitude while interacting with clients and their responsiveness to our feedback and requirements.

Are there any areas for improvement or something EverHelp could have done differently?

Everything met our expectations, and there’s nothing we would suggest they do differently.

RATINGS

5.0

Customer Service Outsourcing
$50,000 to $199,999
Apr. 2023 - May 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The experience was perfect, and her friendly manner was appreciated."

Sep 5, 2024

Chief Strategy Officer, FuseBase

Sabina Sher

Consumer products & services
Cleveland, Ohio
51-200 Employees
Online Review

EverHelp provided BPO services for a software company. The team handled the client's support and educational training processes to reduce operational costs.

Thanks to EverHelp's efforts, user satisfaction improved significantly with positive feedback. The team was punctual, and the client was particularly impressed with their expertise in support processes. Overall, the client had a perfect experience working with EverHelp.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Chief Strategy Officer of FuseBase

Describe what your company does in a single sentence.

Online collaboration software for professional servives.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We were searching for a BPO to delegate our support processes and reduce our operational costs.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Continuous communication, timely updates, ongoing educational training, and immediate real-time responses.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

EverHelp improved user satisfaction and positive feedback on overall experience rising.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very punctual, and we also had an excellent match with Team Lead Valentyna. The experience was perfect, and her friendly manner was appreciated.

What was your primary form of communication with EverHelp?

Email or Messaging App

What did you find most impressive or unique about this company?

Expertise they have in support processes.

Are there any areas for improvement or something EverHelp could have done differently?

We were satisfied with everything.

RATINGS

5.0

Back Office Outsourcing
$10,000 to $49,999
Jan. - Mar. 2024

5.0

Quality: 5.0

Schedule: 4.0

Cost: 5.0

Willing to Refer: 5.0

"They were able to execute complex tasks accurately and in a timely manner."

Aug 26, 2024

CMO, Whitepage

Marie Sharapa

Other industries
Boston, New York
1-10 Employees
Online Review
Verified

EverHelp provided remote support for a design agency's administrative tasks, including email management, scheduling, customer support, document handling, project management, and data entry.

EverHelp's support resulted in positive internal staff feedback and enhanced data handling accuracy. The team consistently delivered on time and was highly attentive to needs and concerns. Their responsiveness, accurate work, and efficient work approach made them a great partner.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CMO of Whitepage

Describe what your company does in a single sentence.

Presentation design agency that helps businesses create winning presentations, from pitch decks to financial analysis and more.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We needed to cover back-office support tasks by outsourcing.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp provided remote support for administrative tasks such as email management, scheduling, and data entry, as well as communication and project management. Their service also included personal assistance. Key deliverables were on time, accurate document handling, and regular progress updates.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We saw a noticeable increase in positive feedback from other team members. Plus there were no problem with accuarate data handling anymore

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp showed exceptional project management. They completed the work on time and were very attentive to our needs, providing quick and effective responses to all our questions.

What was your primary form of communication with EverHelp?

Email or Messaging App

What did you find most impressive or unique about this company?

They were able to execute complex tasks accurately and in a timely manner.

Are there any areas for improvement or something EverHelp could have done differently?

Everything was handled perfectly.

RATINGS

5.0

Email Marketing
Less than $10,000
Mar. - June 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Everything was good."

Aug 23, 2024

CEO, PioGroup

Alexey Shapran

Education
United Kingdom
11-50 Employees
Online Review
Verified

EverHelp provided email support for an education technology software company. The team handled customer inquiries and streamlined the communication process by managing a high volume of emails.

Thanks to EverHelp’s efforts, the client saw positive feedback and high satisfaction scores from customers who interacted with their email. The team efficiently reduced backlogs and communicated well through virtual meetings and email. Overall, they were easy to interact with.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of PioGroup

Describe what your company does in a single sentence.

EdTech software development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We needed to cover our email support, ensuring that all customer inquiries were handled efficiently and effectively. This involved managing a high volume of emails, maintaining quick response times, and providing accurate and helpful information. The goal was to improve customer satisfaction and streamline our communication process.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Good value for cost
Company values aligned

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We've decided to outsource our email channel and have proceeded with the Shared Team option.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Feedback and satisfaction scores from customers who interacted with our email communications improved, suggesting a better overall experience. We also reduced our backlog.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp did their best regarding time management.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The people and how easy it is to interact with them.

Are there any areas for improvement or something EverHelp could have done differently?

Everything was good. We did not encounter any issues with the EverHelp team.

RATINGS

5.0

Back Office Outsourcing Call Center Services Email Marketing
Claims Processing Payment Processing Virtual Assistant
$10,000 to $49,999
Nov. 2022 - June 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"All objectives went smoothly and efficiently."

Aug 22, 2024

CEO, BiLingoPlus LSP

Olesya Kuchugura

Business services
Berlin, Germany
11-50 Employees
Online Review
Verified

EverHelp managed calls, emails and live chat for a translation services company. They developed a knowledge base to boost customer self-service and implemented data security measures.

EverHelp's comprehensive, user-friendly knowledge base helped the client achieve their goals smoothly and efficiently. The team was effective in managing tasks and communicating online. Overall, the engagement brought a positive working experience.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of BiLingoPlus LSP

Describe what your company does in a single sentence.

BiLingoPlus specializes in providing high-quality localization and translation services, with a focus on IT-related content.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Developing and maintaining a knowledge base to empower customers with self-service options.
Ensuring data security and privacy in all customer interactions to build trust and compliance.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget
Referred to me
Company values aligned

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp, as a support service provider, developed a comprehensive, user-friendly knowledge base to boost customer self-service and streamline support efficiency. They implemented robust data security measures and ensured compliance with data protection regulations. The dedicated team effectively managed calls, emails and live chat.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

FRT changed as we aimed and we got monthly statistics for the product, offering insights into performance trends and areas for improvement.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All objectives went smoothly and efficiently.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The people, the team became our colleagues and great fans of our product

Are there any areas for improvement or something EverHelp could have done differently?

Sometimes the have overloaded periods and you need to wate 1-2 weeks to get new agents, but EverHelp is ready to be flexible and urgent if you ask them

RATINGS

5.0

IT Staff Augmentation
$50,000 to $199,999
Oct. 2022 - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was impressed with their attitude toward work."

Aug 22, 2024

Marketing Manager, Spendbase

Aram Atanesyan

Financial services
Lewes, Delaware
51-200 Employees
Online Review
Verified

A financial services company hired EverHelp to get skilled customer support resources who could provide assistance across various channels. The resources should also be proficient in multiple languages.

Thanks to EverHelp’s resources, the client achieved better customer satisfaction ratings. Their efficiency, support response times, and cost savings also improved. Overall, the team managed the engagement well and delivered everything as expected. Their attitude toward their work was commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Spendbase

Describe what your company does in a single sentence.

We cut software expenses for companies and optimize their resources

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We engaged EverHelp to enhance our current in-house team with additional resources, as the high peak period went. However, we decided to go further as we were satisfied with the quality

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget
Company values aligned

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We required a skilled customer support team capable of offering assistance across various channels. We needed a team proficient in multiple languages. We aimed to assign our support functions to a dependable provider to free up resources for more critical tasks of our in-house team during the peak period.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As EverHelp demonstrates progress they improved customer satisfaction ratings, increased efficiency in support response times, and cost savings due to optimized resource allocation

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed to match all the SLAs, as we had set before the cooperation.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their attitude toward work.

Are there any areas for improvement or something EverHelp could have done differently?

I can’t name something that was inappropriate, though it would be great to have more languages affordable for support providing.

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Answering services Virtual receptionist
Less than $10,000
Aug. 2022 - Jan. 2024

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was pleased to work with such talented people."

Jun 22, 2024

SEO, Softbook

Katerina Plakhtiy

Education
Ukraine
11-50 Employees
Online Review

EverHelp provided call center services for an LMS platform. The team was responsible for scheduling calls, providing customer support and QA, and addressing issues as they arose.

The SLAs were targeted as discussed and delivered on time. EverHelp was highly collaborative from a workflow standpoint, and internal stakeholders were particularly impressed with the service provider's team dynamic and vast technical expertise.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the SEO of Softbook

Describe what your company does in a single sentence.

Softbook LMS is a platform for online schools to improve course sales.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Managing customer inquiries and issues across various communication channels
Streamlining support processes to reduce costs and improve operational efficiency

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Referred to me
Company values aligned
Pricing

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The EverHelp team scheduled a call with us to go over the process and make sure everything was done as we requested. They set up a strong quality assurance process based on our feedback. They returned the work to us on time and promptly addressed any issues that came up.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The SLAs were targeted as we discussed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work was delivered on time and we had regular brainstorm sessions between our managers.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We had fun with their Team Lead. I was pleased to work with such talented people.

Are there any areas for improvement or something EverHelp could have done differently?

We were satisfied with EverHelp's services, though we would like to have more multilingual agents. EverHelp seems to be able to deliver this.

RATINGS

5.0

Customer Service Outsourcing
Confidential
Dec. 2023 - Feb. 2024

5.0

Quality: 4.5

Schedule: 4.5

Cost: 5.0

Willing to Refer: 4.5

"We liked the predictable scale-up MySignature provided."

Jun 21, 2024

Marketer, MySignature

Anonymous

Advertising & marketing
Lviv, Ukraine
11-50 Employees
Online Review

MySignature offered customer service outsourcing services for an email signature generator. MySignature connected with the client's customers through live chat and email, taking control of the client's reviews.

MySignature's work led to improvement in the client's product score and 24-hour attention coverage. The team provided predictable scale-up ability to the client. MySignature delivered work on time and communicated via email and virtual meetings with the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketer of MySignature

Describe what your company does in a single sentence.

MySignature is an online email signature generator that helps create professional and branded email signatures for Gmail, Outlook, Apple Mail, Thunderbird, and Office 365 clients. No technical background is needed.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

To cover 24/7

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget
Referred to me

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Connecting with clients in Live Chat and by email, taking control over our reviews.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We improved the product score and covered 24/7 as targeted.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

It was on time.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

We liked the predictable scale-up MySignature provided.

Are there any areas for improvement or something EverHelp could have done differently?

We would like to have close connections with other team players, not only the Team Lead. But it's more our wish than an obligatory thing to have, I believe so.

RATINGS

5.0

Customer Service Outsourcing
Chat Support Services
Confidential
Jan. - May 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The services they provided were quite sufficient."

Jun 17, 2024

CEO, Cobit Solutions

Dmitry Chashnik

Information technology
Canada
11-50 Employees
Online Review
Verified

To reduce their support ticket backlog, an IT firm hired EverHelp for their customer support services. The team assists with technical support operations and comprehensive presales consultations.

Thanks to EverHelp’s help, the client removed the backlog and lowered their operational costs in support processes. The team was very professional — they promptly attended to the client's needs and were flexible in making adjustments. Their work ethic and personable attitude stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Cobit Solutions

Describe what your company does in a single sentence.

We implement custom modern company dashboards to replace tedious, time-consuming regular reporting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Reduce the backlog in tech support and offer personalized consultation for pre-sales services.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Pricing fit our budget

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

This includes efficiently handling tickets in the ticketing management systems, addressing technical issues promptly, and delivering tailored advice and information to potential customers to enhance their understanding and decision-making process. Key deliverables include:

streamlined support operations
improved response times
comprehensive pre-sales guidance
a more satisfied customer base

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We no longer experience backlog, and we have reduced operational costs in support processes.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was prompt and flexible in meeting communication demands.

What was your primary form of communication with EverHelp?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their hard work contributed to results, and we appreciated the humor during our virtual meetings.

Are there any areas for improvement or something EverHelp could have done differently?

The services provided were quite sufficient; there is nothing specific to point out for improvement.

RATINGS

5.0

Back Office Outsourcing Call Center Services Customer Service Outsourcing
$10,000 to $49,999
Oct. 2023 - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their analytic approach significantly influenced our product development."

Jun 17, 2024

Head of Business Development, Email API Solutions Company

Valeriia Klymenko

Other industries
Cyprus
51-200 Employees
Online Review

EverHelp was hired to manage the email and chat customer communication of an email API solutions company. The team was responsible for gathering requirements, developing strategies, providing customer support, and integrating systems.

EverHelp effectively established a positive initial impression for new customers, enhancing the client’s initial communication. They delivered their tasks on time, and internal stakeholders were impressed with the service provider's data-driven and analytical approach.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Business Development of the company.

Describe what your company does in a single sentence.

We provide an API for sending transactional and marketing emails.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?
We aimed to improve our customer communication, which became particularly urgent as customer requests increased.

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

Pricing fit our budget

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp was tasked with managing our email and chat customer communication, which is crucial for customer interaction. This involved gathering project requirements, guiding strategy development, and answering customer inquiries. We required seamless communication during both work hours and weekends, along with quick integration into our system and understanding of our product and customer base.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team effectively established a positive initial impression for new customers, enhancing our communication from the outset.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management included retrospectives and regular sessions with the Team Lead to ensure timely delivery and responsiveness to our requirements.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their analytic approach significantly influenced our product development.

Are there any areas for improvement or something EverHelp could have done differently?

No, there was nothing they needed to improve on.

RATINGS

5.0

Showing 31-40 of 51 Reviews

Our Story

For us, customer support is about helping businesses grow. We use AI where it truly helps and combine it with human care – so customers feel at ease and companies can rely on the results.

We don’t believe outsourcing means settling for less. When done right, it comes down to smart decisions and measurable outcomes.

Over 90% of our team stays long term, building deep industry knowledge. When you work with us, you get professionals who care not only about your customers, but also about your goals.

Meet the Team

Nataliia grew from frontline agent to CEO, so she knows literally everything about customer support. She's the heart of EverHelp, and has already helped 100+ businesses build and scale operations that deliver real results.

Andrew has a decade of experience turning client needs into the right setups. He has a real talent for asking the right questions and building from there. Whatever you're looking for, he'll find an approach that fits your business.

Mariia is the nicest person we’ve ever met. She’ll walk you through everything – from first questions to final setup – and make sure the outcome works for you. She’s your go-to person from day one.

What Sets Us Apart

Flexible support that adapts to your needs

Whatever your business needs today, we have a model designed to match them. You can scale up or down as your circumstances change – with no lock-ins or long-term contracts.

High-quality interactions that build loyalty

We believe support is as much about quality as it is about speed. That’s why we assign dedicated QC agents to every client and review nearly 100% of requests to ensure each interaction meets both customer and business expectations.

AI that delivers real results

We know everything about customer support – and we taught that to AI. With our proprietary AI agent, Evly, you can automate up to 85% of requests with 96% accuracy. There’s no "one-size-fits-all" approach – we set up what actually works for your business.

Quick Facts

5 years in business

Tools and Technology

Zendesk

Zapier

HubSpot

Salesforce

Intercom

Freshdesk

Slack

Notion

Verified means Clutch independently confirmed Everhelp is a legally registered business,
has had its financial risk status checked (Creditsafe: High Risk), and is backed by 33 verified client reviews averaging 5.0 stars.

Learn More

Verified Client Reviews: 33

Overall Review Rating: 5

Source: Clutch

Last Updated: November 7, 2026

Business Entity

Business Entity Name	Everhelp Limited
Jurisdiction of Formation	Gibraltar
Date of Formation	July 18, 2023
Status	Active
Last Updated	February 19, 2025
ID	123618 (REID no: GICO.123618-63)

Credit Report Results

International Credit Risk Assessment	High Risk
Source	Creditsafe
Last Updated	February 19, 2025

*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

Learn More About The Clutch Verification Process

Locations (2)

Kyrylivska Street 40 Kyiv, Ukraine 02000

251 - 300

Contact Everhelp

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Max’s E-Z Mail

(1)

Michael Long

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(1)

Kamal Vardani

Additional Connections

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Everhelp

Result-as-a-Service support outsourcing ecosystem

Overview by:

22 Languages that we service

38 Timezones that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

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Reviews

Everhelp Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Comprehensive Multilingual Support

Proactive Problem Solving

Client-Centric and Professional Approach

Exceptional Response Time Improvements

Some Reporting Gaps Noted

Outstanding Project Management

Reviews mentioning:

Everhelp Reviews

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