Customer Service Outsourcing for Telecommunications Company
- Customer Service Outsourcing
- $10,000 to $49,999
- Feb. - Nov. 2024
"The team included support agents who were passionate about their work, and their retention rates were impressive."
- Other industries
- Basking Ridge, New Jersey
- 10,001+ Employees
- Online Review
EverHelp provided customer support services for a telecommunications firm. The team took charge of the client's first-line customer support processes, including email inquiries and on-demand calls.
EverHelp helped the client increase the percentage of issues resolved on the first contact by 23%, resulting in reduced follow-ups and enhanced CX. The team impressed the client with their retention rates and support agents who are passionate about their work. They also communicated via email.