# Salesupply Salesupply Reviews (7), Pricing, Services & Verified Ratings - Premier Verified - 4.5 out of 5 average review rating - 0 connections joined Salesupply's Network [Visit Website](https://www.salesupply.com/ecommerce-fulfillment/?utm_source=Clutch&utm_medium=Profile) [Get a Custom Proposal](https://clutch.co/profile/salesupply) **Compete like a local anywhere** Salesupply is an international ecommerce customer service and - fulfillment provider. We offer online retailers and brands flexible customer service in 25 languages and over 20 strategically located fulfillment centers in 3 continents. Enabling you to compete like a local anywhere ## Company Information - Minimum project size: $10,000+ - Number of employees: 250 - 999 - 9 Locations: - Nijmegen, Netherlands (Headquarters) - Miami, FL - Hethersett, England - Duisburg, Germany - Roubaix, France - Barcelona, Spain - Zielona Góra, Poland - Košice, Slovakia - Budapest, Hungary - Founded in 2008 - 1 languages: English - 1 timezones: Eastern Standard Time (EST) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 55% Fulfillment - 45% Customer Service Outsourcing ### Focus Areas - Fulfillment Services Focus: - 40% International Fulfillment - 40% eCommerce Fulfillment - 20% Amazon Seller Fulfillment - Customer Service Outsourcing: - 25% Chat Support Services - 25% Email Support Services - 25% Order Processing & Taking - 25% Phone Support Services ### Industries - 20% Consumer products & services - 80% eCommerce ### Clients - 20% Small Business (<$10M) - 80% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.1 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Salesupply is noted for its budget-friendly pricing and good value for cost across various projects. Clients appreciate their reliability and responsiveness, with costs fitting within budgets. Specific project sizes and costs were not disclosed, but overall satisfaction with pricing is highlighted. **Most Common Project Size**: Less than $10,000 based on 3 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Customer Service Outsourcing: Less than $10,000 based on 2 reviews - Fulfillment: Confidential based on 2 reviews - E-Commerce Development: Less than $10,000 based on 1 review - Call Center Services: Confidential based on 1 review - Language Interpretation: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### Salesupply Review Insights Overall Review Rating: 4.5 - Quality: 4.6 - Schedule: 4.9 - Cost: 4.1 - Willing to Refer: 4.4 ### Top Mentions - Timely (3 mentions) - Collaborative (2 mentions) - Accessible (1 mentions) - Accommodating (1 mentions) - Communicative (1 mentions) - Efficient (1 mentions) - Flexible (1 mentions) - Great project management (1 mentions) - Patient (1 mentions) - Proactive (1 mentions) - Professional (1 mentions) - Receptive (1 mentions) - Reliable (1 mentions) - Well-organized projects (1 mentions) ### Review Highlights **Proactive Project Management** Clients commend Salesupply's organized and effective project management. They consistently deliver on time, communicate proactively, and adapt to evolving client needs, ensuring smooth project progression and high client satisfaction. **Need for Better Communication** Some clients experienced communication challenges, particularly when issues were resolved without their awareness. Improving communication and keeping clients informed about ongoing issues could enhance overall service quality. **Potential for Improved Initiative** While Salesupply's services are well-received, some clients note a lack of initiative in discussing potential improvements or new opportunities for cooperation. This suggests an area for enhancing client engagement and strategic development. **Reliable Distribution Services** Salesupply is praised for its reliable distribution services, effectively managing orders and overcoming previous logistical challenges faced by clients. Their ability to smoothly handle orders has led to positive outcomes, such as increased sales for media companies. **Customer Service Enhances Client Satisfaction** Salesupply's customer service has resulted in good reviews and improved customer experience across various markets. Clients appreciate their engagement and view the team as an extension of their own workforce, indicating strong cultural alignment and value fit. **Strong Growth Support** Salesupply's services have enabled clients to scale their businesses significantly without expanding internal resources. Their ability to adapt and grow alongside clients is highlighted as a key strength, supporting long-term partnerships. **Comprehensive Fulfillment Solutions** Salesupply offers a comprehensive suite of fulfillment services, covering logistics, inventory management, and multilingual customer support. Their services reduce operational costs and improve customer satisfaction, making them a valuable partner for businesses. **E-Commerce Optimization Success** Salesupply has successfully optimized clients' e-commerce platforms, improving user experience and operational efficiency. This has led to reduced response times and increased customer satisfaction, demonstrating their technical expertise and flexibility. ### Salesupply Reviews #### Customer Support & Website Optimization for Clothing Company (Featured Review) **The Project** - Services: Customer Service Outsourcing, E-Commerce Development - Project size: Less than $10,000 - Project length: June 2022 - Ongoing **Project Summary**: Salesupply provides customer support services to a clothing firm. They've also optimized the client's e-commerce platform and implemented logistics and fulfillment solutions into their customer service systems. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of E-Commerce, Pitbull Sp. z o.o. - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 4, 2024 **Feedback Summary**: Salesupply's efforts have helped the client reduce response times, increase customer satisfaction scores, improve resolution rates for customer inquiries, receive fewer complaints, and enhance customer loyalty. Moreover, the team is punctual, flexible, attentive, collaborative, and highly organized. ""We appreciate their responsiveness and dedication to meeting our needs throughout the collaboration."" **BACKGROUND** Please describe your company and position.I am the Head of E-Commerce of Pitbull Sp. z o.o.Describe what your company does in a single sentence.Pitbull Ltd. is a clothing company specializing in sports and casual wear. It is primarily known for its line of clothing for active people, including apparel for combat sports, crossfit, gym and other sports.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Salesupply to accomplish?Improve customer experience in new marketsOptimize operational efficiency for international growthIncrease global e-commerce presence **SOLUTION** How did you find Salesupply?Online SearchWhy did you select Salesupply over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Salesupply were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope of work with Salesupply included customer support and the implementation of efficient logistics and fulfillment solutions within customer service systems. They optimized our e-commerce platform for a better user experience. Key deliverables consisted of detailed market analysis reports, a trained multilingual support team, a logistics framework, enhanced platform features and a performance metrics dashboard for ongoing evaluation. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The measurable outcomes from utilizing Salesupply's customer service included a significant reduction in response times and an increase in customer satisfaction scores. We saw a marked improvement in resolution rates for customer inquiries, leading to fewer complaints and enhanced customer loyalty.Describe their project management. Did they deliver items on time? How did they respond to your needs?Salesupply's project management was highly organized and effective throughout the engagement. They adhered to the established timeline and consistently delivered items on schedule, ensuring that each phase of the project progressed smoothly. Their proactive communication and regular updates kept us informed about milestones and any potential challenges.When it came to responding to our needs, Salesupply demonstrated great flexibility and attentiveness. They actively sought feedback and were quick to adjust strategies based on our evolving requirements. Their collaborative approach made it easy to address any concerns, and they were always available to provide support or clarification. What was your primary form of communication with Salesupply?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What I found most impressive about Salesupply was their exceptional customization in addressing our specific needs. They took the time to understand our business model and target markets, tailoring their solutions accordingly. Are there any areas for improvement or something Salesupply could have done differently?Overall, our experience with Salesupply was positive, and they delivered effectively on their commitments. We appreciate their responsiveness and dedication to meeting our needs throughout the collaboration. --- #### Customer Support & Website Optimization for Clothing Company **The Project** - Services: Customer Service Outsourcing, E-Commerce Development - Project size: Less than $10,000 - Project length: June 2022 - Ongoing **Project Summary**: Salesupply provides customer support services to a clothing firm. They've also optimized the client's e-commerce platform and implemented logistics and fulfillment solutions into their customer service systems. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of E-Commerce, Pitbull Sp. z o.o. - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 4, 2024 **Feedback Summary**: Salesupply's efforts have helped the client reduce response times, increase customer satisfaction scores, improve resolution rates for customer inquiries, receive fewer complaints, and enhance customer loyalty. Moreover, the team is punctual, flexible, attentive, collaborative, and highly organized. ""We appreciate their responsiveness and dedication to meeting our needs throughout the collaboration."" **BACKGROUND** Please describe your company and position.I am the Head of E-Commerce of Pitbull Sp. z o.o.Describe what your company does in a single sentence.Pitbull Ltd. is a clothing company specializing in sports and casual wear. It is primarily known for its line of clothing for active people, including apparel for combat sports, crossfit, gym and other sports.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Salesupply to accomplish?Improve customer experience in new marketsOptimize operational efficiency for international growthIncrease global e-commerce presence **SOLUTION** How did you find Salesupply?Online SearchWhy did you select Salesupply over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from Salesupply were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.The scope of work with Salesupply included customer support and the implementation of efficient logistics and fulfillment solutions within customer service systems. They optimized our e-commerce platform for a better user experience. Key deliverables consisted of detailed market analysis reports, a trained multilingual support team, a logistics framework, enhanced platform features and a performance metrics dashboard for ongoing evaluation. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The measurable outcomes from utilizing Salesupply's customer service included a significant reduction in response times and an increase in customer satisfaction scores. We saw a marked improvement in resolution rates for customer inquiries, leading to fewer complaints and enhanced customer loyalty.Describe their project management. Did they deliver items on time? How did they respond to your needs?Salesupply's project management was highly organized and effective throughout the engagement. They adhered to the established timeline and consistently delivered items on schedule, ensuring that each phase of the project progressed smoothly. Their proactive communication and regular updates kept us informed about milestones and any potential challenges.When it came to responding to our needs, Salesupply demonstrated great flexibility and attentiveness. They actively sought feedback and were quick to adjust strategies based on our evolving requirements. Their collaborative approach made it easy to address any concerns, and they were always available to provide support or clarification. What was your primary form of communication with Salesupply?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What I found most impressive about Salesupply was their exceptional customization in addressing our specific needs. They took the time to understand our business model and target markets, tailoring their solutions accordingly. Are there any areas for improvement or something Salesupply could have done differently?Overall, our experience with Salesupply was positive, and they delivered effectively on their commitments. We appreciate their responsiveness and dedication to meeting our needs throughout the collaboration. --- #### Outsourced Customer Service & Fulfillment for Segway **The Project** - Services: Customer Service Outsourcing, Fulfillment - Project size: Confidential - Project length: Aug. 2017 - Ongoing **Project Summary**: Salesupply provides outsourced customer service and fulfillment services for Segway. The team manages the client's logistics, order fulfillment, multilingual support, and customer satisfaction across Europe. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.5 **The Reviewer** Manager, Segway Europe BV - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 26, 2024 **Feedback Summary**: Thanks to Salesupply's efforts, the client has seen fewer complaints and quicker deliveries. The team is quick to react, fast to respond, and always willing to help. They offer a centralized operation center and automated key processes. They're consistently available and have a variety of solutions. ""Their response and availability: they have an almost all-in-one from deliveries to customer service."" **BACKGROUND** Please describe your company and position.I am a Manager of Segway Europe BVDescribe what your company does in a single sentence.Leader in kickscooter business **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Salesupply to accomplish?Fulfillment in different countriesCustomer Service **SOLUTION** How did you find Salesupply?ReferralWhy did you select Salesupply over others?Close to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meHow many teammates from Salesupply were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Salesupply offers a comprehensive suite of services designed to streamline the supply chain and enhance customer experiences across Europe.Fulfillment Services:Salesupply provides a robust fulfilment solution that covers the entire process, from inbound logistics to pick, pack, and delivery. This service is available in numerous countries across Europe, ensuring efficient and cost-effective operations for businesses of all sizes.Key features of Salesupply's fulfilment services include:Inbound logistics: Seamless management of incoming shipments, including receiving, inspection, and storage.Inventory management: Accurate tracking and control of stock levels to optimize inventory costs and avoid stockouts.Order fulfilment: Efficient picking, packing, and shipping of orders to meet customer deadlines.Returns management: Streamlined handling of returns, including processing, inspection, and refunds.Value-added services: Additional services such as kitting, bundling, and custom packaging to meet specific customer requirements.Customer Service:Salesupply offers multilingual customer service support across Europe, tailored to the specific needs of different markets. Their experienced customer service agents are equipped to handle a wide range of inquiries and provide exceptional support in multiple languages.Key features of Salesupply's customer service include:Multilingual support: Customer service representatives fluent in various European languages to cater to a diverse customer base.Multiple channels: Support through phone, email, chat, and social media to meet customer preferences.Knowledge base: Comprehensive knowledge base and FAQ section to provide self-service options and reduce response times.Escalation process: Efficient escalation procedures to address complex issues or customer complaints promptly.Customer satisfaction tracking: Regular monitoring and analysis of customer satisfaction metrics to identify areas for improvement.By leveraging Salesupply's fulfilment and customer service services, businesses can benefit from:Reduced operational costs: Streamlined processes and efficient resource allocation.Improved customer satisfaction: Timely order fulfilment, excellent customer support, and personalized service.Enhanced scalability: Flexibility to handle fluctuating demand and expand into new markets.Increased efficiency: Centralized operations and automation of key processes.Focus on core business: Delegation of non-core functions to a trusted partner. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?less complaint and quicker deliveriesDescribe their project management. Did they deliver items on time? How did they respond to your needs?Yes they do. They are very quick to react and fast response and always willing to help /change/adapt according to the need of the business itself.What was your primary form of communication with Salesupply?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Their response and availability: they have an almost all-in-one from deliveries to customer serviceAre there any areas for improvement or something Salesupply could have done differently?To train better customer service. --- #### Customer Service Outsourcing for E-Commerce Platform **The Project** - Services: Customer Service Outsourcing - Project size: $200,000 to $999,999 - Project length: Nov. 2016 - Ongoing **Project Summary**: Salesupply provides customer service outsourcing for a B2C e-commerce company. The team is responsible for email and phone communication. **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** E-Commerce Community Manager, Karhu North America - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 2, 2024 **Feedback Summary**: Salesupply’s efforts have increased event bookings and order volume, meeting expectations. Their communicative, patient, and responsive approach results in a healthy partnership. Overall, they are a valuable and efficient partner.  ""Salesupply has always been receptive to our ongoing needs."" **BACKGROUND** Please describe your company and position.I am the E-Commerce Community Manager of Karhu North AmericaDescribe what your company does in a single sentence.Karhu North America aims to provide superior product quality and customer service, from our retail relationships to our online business. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Salesupply to accomplish?To provide Karhu's B2C customers assistance and service through email & phone, along with being the first point of contact for any inquiring individual or business, interested in Karhu or Karhu's product offerings. **SOLUTION** How did you find Salesupply?ReferralWhy did you select Salesupply over others?Referred to meOtherHow many teammates from Salesupply were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Salesupply provides customer service outsourcing for our B2C customers. This is done through email and phone communications. Karhu's web business is international. Karhu uses three Salesupply offices to support our e-commerce business. These offices are in the United States, the Netherlands, and Germany. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The number of events recorded/invoiced by Salesupply every month, along with the growth, & order volume of our e-commerce business.Describe their project management. Did they deliver items on time? How did they respond to your needs?Salesupply has always been receptive to our ongoing needs. With Karhu's business growing, this receptivity, patience, and ongoing collaboration will certainly continue to be needed.What was your primary form of communication with Salesupply?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Salesupply has been able to grow with Karhu. As our business has changed and grown, Salesupply has been able to change and grow with us. We are not without our challenges but Salesupply continues to look for ways to make our business run more smoothly & efficiently. This is highly valuable, impressive, and unique.Are there any areas for improvement or something Salesupply could have done differently?Karhu is responsible for providing backend access and materials to assist Salesupply in their efforts to field customer questions and solve order issues. It would be interesting to see the onboarding and training process for Salesupply agents. It would also be good to see areas of improvement that Karhu can make in providing better materials and resources for the Salesupply agents working on our account.  --- #### Fulfillment & Logistics Services for Online Retailer **The Project** - Project size: $50,000 to $199,999 - Project length: Mar. 2022 - Jan. 2023 **Project Summary**: Salesupply provides fulfillment services for an online retailer. The team is responsible for the complete logistics handling of the client's goods, both incoming and outgoing. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Interim E-Commerce Manager, Padelshop - Industry: Retail - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Feb 17, 2023 **Feedback Summary**: Thanks to Salesupply's efforts and services, the client was able to scale up their business and sales value by 200%. The team provided monthly check-in and day-to-day communication to help resolve issues and answer questions. ""They were always quick on their feet and issues were resolved within hours."" **BACKGROUND** Please describe your company and your position there. I'm an interim e-commerce manager for Padelshop.com, who is an online retailer that provides people with all the necessary padel equipment up to 300 SKU's. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Salesupply? Our company was growing quickly, not only in turnover but also in SKU's. That resulted in the fact that we came short in hands and needed to focus on our marketing challenges rather than our logistic challenges. Hence why we were looking for a fulfillment partner. **SOLUTION** How did you select this firm and what were the deciding factors? We considered multiple fulfilment partners, however we needed one that was able to scale-up quickly. With the potential expansion towards the United Kingdom, Germany and France we needed to think about the future. That is were Salesupply came into place, since they have multiple warehouses over the globe and all scaled from one easy system. Describe the project in detail and walk through their service package. Salesupply is responsible for the complete logistical handling of our goods, both incoming and outgoing. We provide them with the necessary data on products and SKUs, and they entered everything into their system and ensured proper execution. They made sure that all your products were added to the inventory correctly, and all sold products were delivered to the customers within the agreed-upon time frame How many resources from the vendor's team worked with you, and what were their positions? Our main point of contact was an account manager, who was supported by 3 people of execution staff that led the communcation with the warehouse. **RESULTS & FEEDBACK** Can you share any outcomes from the engagement that demonstrate progress or success? Having them handle our fulfillment resulted in the fact that we were able to scale up with 200% in sales value without any additional members in our own team. How effective was the workflow between your team and theirs? We had a monthly check-in and were day-to-day in touch with the staff members in order to resolve any ongoing issues our questions. What did you find most impressive or unique about this company? They were always quick on their feet and issues were resolved within hours. Are there any areas for improvement or something they could have done differently? Sometimes the communication could have been a bit better, if they were unable to resolve an issue they would try without reaching out to us. That resulted in some situations where we had no clue a problem was going on, until the customer reached out to us. --- #### Fulfillment Services for Media Company **The Project** - Services: Fulfillment - Project size: Confidential - Project length: May 2025 - Ongoing **Project Summary**: Salesupply provides distribution services for a media company. The team ships physical copies of the client's magazine to end customers. **Review Rating**: 4.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Editor-in-Chief, Billboard Italia / QubiaMedia Srl - Industry: Media - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Mar 5, 2026 **Feedback Summary**: Salesupply has helped the client achieve a positive outcome in terms of the number of copies sold. The team has handled all orders smoothly so far. Salesupply is reliable and has helped the client overcome obstacles that they previously faced when managing orders in-house. ""They offer great reliability."" **BACKGROUND** Please describe your company and position.I am the Editor-in-Chief of Billboard Italia / QubiaMedia SrlDescribe what your company does in a single sentence.Media (print and digital) **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Salesupply to accomplish?Distribution of the physical magazine **SOLUTION** How did you find Salesupply?ReferralWhy did you select Salesupply over others?Pricing fit our budgetReferred to meHow many teammates from Salesupply were assigned to this project?1 EmployeeDescribe the scope of work in detail. Please include a summary of key deliverables.Distribution of the physical copies of the magazine Billboard Italia, ordered by the customers on the website magazine.billboard.it **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Number of copies soldDescribe their project management. Did they deliver items on time? How did they respond to your needs?All orders have been handled smoothly so farWhat was your primary form of communication with Salesupply?Email or Messaging AppWhat did you find most impressive or unique about this company?They offer great reliability. Before Salesupply, the orders were managed directly by the internal team using the national postal service, with a lot of problems on both ends. With Salesupply we found an easy way to overcome those obstaclesAre there any areas for improvement or something Salesupply could have done differently?All good as it is --- #### Customer Service Outsourcing for Consumer Products & Services Co **The Project** - Services: Customer Service Outsourcing - Project size: Confidential - Project length: Jan. 2012 - Jan. 2025 **Project Summary**: Salesupply provides outsourced customer service support for a consumer products and services company. The team is responsible for customer service in Germany, the UK, France, Italy, and Spain. **Review Rating**: 4.0 - Quality: 4.0 - Schedule: 4.0 - Cost: 3.0 - Willing to Refer: 3.0 **The Reviewer** Owner & Director, Consumer Products & Services Co - Industry: Consumer products & services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 11, 2024 **Feedback Summary**: The client is pleased with Salesupply's work, which has resulted in good customer reviews. The team is punctual and communicative via email and messaging apps. The client is impressed with the team's engagement and feels like they are part of the same company. ""We've received good customer reviews."" **BACKGROUND** Please describe your company and position. I am the Owner, director of a consumer products & services company Describe what your company does in a single sentence.Dutch table linnen brand, excellent in custom-made tablecloths. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Salesupply to accomplish?Customer Service **SOLUTION** How did you find Salesupply?ReferralWhy did you select Salesupply over others?Close to my geographic locationGreat culture fitReferred to meCompany values alignedHow many teammates from Salesupply were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Customer service in Germany, UK, France, Italy and Spain. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We've received good customer reviewsDescribe their project management. Did they deliver items on time? How did they respond to your needs?Usually on timeWhat was your primary form of communication with Salesupply?Email or Messaging AppWhat did you find most impressive or unique about this company?Employee engagementIt feels like they are our own colleaguesAre there any areas for improvement or something Salesupply could have done differently?Salesupply has shown no initiative to discuss cooperation improvements or opportunities --- #### Call Center Services for B2B SaaS Company **The Project** - Services: Call Center Services, Customer Service Outsourcing, Language Interpretation - Project size: Confidential - Project length: June 2023 - June 2024 **Project Summary**: Looking to expand their services in Slovakia, a B2B SaaS company hired Salesupply for their customer support services. The team focused on providing call center services. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, B2B SaaS Company - Industry: eCommerce - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 10, 2024 **Feedback Summary**: Thanks to Salesupply's efforts, the client gained more customers. The team managed the entire project flawlessly — everything was completed on time. What distinguished Salesupply from other providers was their customer-oriented approach and professionalism. ""Everything was perfect and always on time."" **BACKGROUND** Please describe your company and position.I am the CEODescribe what your company does in a single sentence.Salesupply helped us with expanding our services to Slovakia. They handled Contact Center activites with eagerneess and proffesionallity that is not easy find in the market" Fully recommed for Customer Care and Contact Center services. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Salesupply to accomplish?Professional contact centerCustomer care **SOLUTION** How did you find Salesupply?Online SearchWhy did you select Salesupply over others?High ratingsPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from Salesupply were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Salesupply helped us with expanding our services to Slovakia. They handled Contact Center activites with eagerneess and proffesionallity that is not easy find in the market" Fully recommed for Customer Care and Contact Center services. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?More customers.Describe their project management. Did they deliver items on time? How did they respond to your needs?Everything was perfect and always on time.What was your primary form of communication with Salesupply?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?Customer approach, professional service.Are there any areas for improvement or something Salesupply could have done differently?No, everything was perfect. --- ## Portfolio & Awards ### expert - How to win the 'Top Service' Ecommerce C expert is Germany's largest consumer electronics group Their online business suddenly took on a new dimension with the start of the COVID pandemic in the spring of 2020. Salesupply rapidly scaled expert's customer support team by 80%. For expert, a fast response time and customer satisfaction are key Salesupply covers all support channels, responds to feedback on social media and to online customer ratings. In 2020, 2021 and 2022 expert received the "Top Service" award by Wirtschaftswoche. "I would recommend Salesupply as a customer care service provider to other companies without any hesitation." Marcus Willbold, Head of Ecommerce of expert SE. ### How Bears with Benefits expanded to Italy in just Bears with Benefits is a revolutionary new generation of supplements shaped like gummy bears. The brand was developed and introduced in Germany and became extremely successful over a short period of time. Once established in Germany, Bears with Benefits set out for international expansion with Italy as its first target market. They reached out to Salesupply with a challenging request: Bears with Benefits wanted to go live in Italy in 7 weeks, can you set up our local fulfillment and customer service in this short time frame? Thanks to our technology platform we were able to set-up the Shopify - WMS connection in a very short time frame. And even the difficult set-up with 46 different product bundles could be arranged within this time frame. The confidence and reliability Bears with Benefits experienced in the fulfillment process was also the reason for outsourcing the Italian customer service to Salesupply. “From the beginning, the Salesupply customer service agents showed that they really cared about our products, it was great to see their involvement. I have never experienced this level of dedication from a fulfillment - and customer service provider before”, said Philippe Renoirte - Head of Operations at Bears with Benefits. Read the full case study here: https://www.salesupply.com/media/salesupply-blog/2021/05/03/how-bears-with-benefits-launched-in-italy-within-7-weeks-with-salesupply/ ### Salesupply supports HIRMER in internationalization HIRMER is one of many online retailers that relies on Salesupply for successful international expansion. HIRMER expanded their plus size clothing brand to Great Britain, Poland and Czech Republic. In the plus - and tall sizes fashion niche, high-quality customer advice is a key part of the customer journey. Being able to offer native customer service in these new markets was therefore extremely important for HIRMER. However, “in new markets, with little brand recognition, we could not just recruit an entire customer care team," says Christian Stern, Head of E-Commerce at HIRMER. Salesupply offers 36 languages in a shared service model in which you pay for what you use. “Salesupply has grown along with us," explains Stern. ”Our entire international first level support is now provided by Salesupply. Read the full article on https://www.salesupply.com/media/salesupply-blog/2022/06/02/salesupply-supports-hirmer-in-internationalization/   ### Successful digital transformation from B2C retail How to transform your brand from B2B retail to online B2C? Dare to make tough decisions For Solis of Switzerland the critical success factor was switching to a specialised ecommerce fulfillment center: - No more marketplace penalties - Improved Customer Experience - 25% increase in conversions! Are you transforming into a DtC / online B2C brand? Don't miss out on the learnings from Solis ### Padelshop.com: Scaling up fulfillment Padelshop.com is a specialist in padel equipment  Before Salesupply, Padelshop handled its own fulfillment from one of its indoor Padel clubs: no clearly defined structure, no processes and 121(!) SKUs.  That why Padelshop started looking for a professional, scalable solution.  "I worked with the Salesupply fulfillment solution before and I am a fan of the simplicity. It’s very straightforward.”  says Brandon van Deelen, Head of Ecommerce at Padelshop.com.  “The onboarding process went fast and smooth, including the integration of our Shopify store with the WMS.”  Now Padelshop could focus on optimizing it’s post-purchase processes.  Data analysis showed that their customers’ preferred shopping time was between 6 pm and midnight. Therefore, Padelshop and Salesupply, decided to change the cut-off time from 4PM to 10PM.  ### Tamaris: local customer care, international growth Footwear, fashion and accessory brand Tamaris is a big name in Europe with an online presence in 25 European countries. The German brand is still growing and has further expansion plans. At the time of this interview Tamaris was expanding its ecommerce into Italy, Poland, Czech Republic and Greece. How do you create the best customer service experience for your customers when you’re active in that many markets? We met with Fabian Schreiber, Ecommerce Coordinator at Tamaris, to talk about the importance of adapting international customer care operations to local preferences. ### Stoov - International expansion with customer care Stoov® is the world´s premium heating cushions brand and the fastest growing cross-border ecommerce business of the Netherlands. For Stoov®, customer service is a key department. They learn a lot from the customers' experiences and respond to them straight away. Stoov® kept customer service in-house for a long time for that very reason. In order to keep operating with a small team and growing as a brand, Stoov® decided to outsource all season-related activities, like fulfillment. Due to growth, they could not avoid outsourcing customer service as well. Eventually, Stoov® outsourced its customer care to Salesupply in 2020, yet the customer still remains as close as before. Nowadays, Salesupply handles the entire first-line customer service (including Amazon) for Stoov© with native teams in the Netherlands and Germany, France & Spain and with a central English-speaking team based in the Netherlands. International expansion Besides the Netherlands, Germany, Belgium, Austria, France, Spain and Scandinavia, Stoov is planning to quickly expand within Europe: "Now is the time to quickly grow cross-border, claim the market position and link Stoov© as a brand name everywhere to that feeling of warmth and comfort." ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_fulfillment_company_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_3pl_company_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/global_award_fall_2024.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/global_award_spring_2024.svg) ### Industry Recognitions - Dutch Podcast: Op weg naar 20 miljoen - Ecommerce Coffee Break Podcast - Finalist Best Pan European Contact Center 21 - E-commerce Germany Awards 22 - Customer Comms Tool - Finalist Best Pan European Contact Center 2022 - Emerce 100 - Beste e-business bedrijven 2022 ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 7 - Overall Review Rating: 4.5 Last Updated: 2026-07-14T04:08:07Z ### Business Entity - Business Entity Name: Salesupply Nederland B.V. - Source: KVK - Jurisdiction of Formation: Netherlands - Date of Formation: November 3, 2011 - Status: Active - Last Updated: December 5, 2024 - ID: 54027799 ### Credit Report Results - International Credit Risk Assessment: Very Low Risk - Source: Creditsafe - Last Updated: December 5, 2024 ## Locations (9) ### Nijmegen, Netherlands (Headquarters) - 1047 Kerkenbos - Nijmegen 6546 BB - Netherlands - 101 - 150 employees - Phone: +31 (0)24 7113370 ### Miami, FL - 1110 Brickell Av, suite 317 - Miami, FL 31131 - United States - 10 - 15 employees - Phone: +1 (786) 604-2042 ### Hethersett, England - 5 Station Court, Station Lane - Hethersett NR9 3AY - England - 16 - 20 employees - Phone: +44 1223 790538 ### Duisburg, Germany - 17 Dr.-Detlev-Karsten-Rohwedder-Straße - Duisburg 47228 - Germany - 50 - 75 employees - Phone: +49 (0)203 4518292 ### Roubaix, France - 87 Rue du Fontenoy - Roubaix 59100 - France - 21 - 30 employees - Phone: (+33) 1 79 97 90 98 ### Barcelona, Spain - 51 Carrer de Llull - Barcelona 08005 - Spain - 10 - 15 employees - Phone: +34 93 178 60 06 ### Zielona Góra, Poland - 11 Stanisława Wyspiańskiego - Zielona Góra 65-036 - Poland - 10 - 15 employees - Phone: +48 505 254 214 ### Košice, Slovakia - 68 Rastislavova - Košice 040 01 - Slovakia - 2 - 5 employees ### Budapest, Hungary - 57-61 Erzsébet királyné útja - Budapest 1142 - Hungary - 10 - 15 employees ## Contact Salesupply [Send a message](https://clutch.co/profile/salesupply) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/salesupply-ag/) - [Facebook](https://www.facebook.com/salesupply/) - [X](https://x.com/salesupply?lang=en) - [Instagram](https://www.instagram.com/salesupplynl/?hl=en)