Name: Everhelp
Address: Kyrylivska Street 40, Kyiv, Ukraine, 02000, UA
Telephone: +380990060342
Price range: < $25
Rating: 5.0

Result-as-a-Service support outsourcing ecosystem

We believe proper support drives real business outcomes. So, for each client, we assemble a unique system of processes, support experts, and AI technology to reach their targets, be it cost per ticket, resolution speed, or CSAT.

Since launching in 2021, Everhelp has become a fast-growing business ranking №13 on Clutch's Top 100 Fastest-Growing Companies list, supporting businesses of all sizes and from different industry backgrounds, across SaaS, eCommerce, logistics, fintech, and hospitality. Our teams, launched in 28 days, are fully equipped to deliver 24/7 coverage in 30+ languages, across email, live chat, phone, social media, and CMS platforms. Everhelp's trained agents work alongside AI-powered automation, which resolves up to 85% of routine requests on its own, while following our commitment to security, certified by our PCI DSS, ISO 27001, and GDPR compliance.

Across our client base, we hold a 96% service quality score, 83%+ average CSAT, and 76% first contact resolution — all measured against the targets we set together.

This approach and commitment have earned us global recognition and 9 awards, among which:

- Outsource Partner of the Year (Overall Winner, Excellence in Customer Service Awards by Business Intelligence Group, 2026)
- Customer Service Outsourcing Provider of the Year (Gold, Stevie Awards for Sales & Customer Service, 2026)
- Achievement in Customer Experience (Gold, Stevie Awards for Sales & Customer Service, 2026)

Min project size
$5,000+
Hourly rate
< $25 / hr
Employees
1,000 - 9,999
Locations
Kyiv, Ukraine
Year founded
Founded 2021
Languages
Timezones

Overview by:

Nataliia Onyshkevych

Chief Executive Officer About the Team

ACT: Australia Central Time (ACT)

AGT: Argentina Standard Time (AGT)

AKST: Alaska Standard Time (AKST)

ART: (Arabic) Egypt Standard Time (ART)

AST: Arabia Standard Time (AST)

AET: Australia Eastern Time (AET)

BST: Bangladesh Standard Time (BST)

BET: Brazil Eastern Time (BET)

CAT: Central African Time (CAT)

CET: Central European Time (CET)

CNT: Canada Newfoundland Time (CNT)

COT: Colombia Time (COT)

CST: Central Standard Time (CST)

CTT: China Taiwan Time (CTT)

EAT: Eastern African Time (EAT)

EST: Eastern Standard Time (EST)

EET: Eastern European Time (EET)

GMT: Greenwich Mean Time (GMT)

GST: Gulf Standard Time (GST)

HST: Hawaii Standard Time (HST)

IDT: Israel Daylight Time (IDT)

IET: Indiana Eastern Standard Time (IET)

IST: India Standard Time (IST)

JST: Japan Standard Time (JST)

MET: Middle East Time (MET)

MIT: Midway Islands Time (MIT)

MST: Mountain Standard Time (MST)

NET: Near East Time (NET)

NST: New Zealand Standard Time (NST)

PNT: Phoenix Standard Time (PNT)

PRT: Puerto Rico and US Virgin Islands Time (PRT)

PST: Pacific Standard Time (PST)

PLT: Pakistan Lahore Time (PLT)

SAST: South African Standard Time (SAST)

SGT: Singapore Standard Time (SGT)

SST: Solomon Standard Time (SST)

UTC: Universal Coordinated Time (UTC)

VST: Vietnam Standard Time (VST)

Service Lines

Customer Service Outsourcing: 65%
Back Office Outsourcing: 15%
Call Center Services: 15%
Sales Outsourcing: 5%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 35%
Writing & Content Creation Outsourcing: 30%
Payment Processing: 20%
Data Entry & Processing: 15%

Inbound Services

Answering services: 55%
Inbound appointment scheduling: 25%
Virtual receptionist: 20%

Customer Service Outsourcing

Chat Support Services: 30%
Email Support Services: 30%
Order Processing & Taking: 20%
Phone Support Services: 20%

Outbound Services

B2C Telemarketing & telesales: 35%
Collections Recovery Services: 25%
Third party verification: 25%
Customer Surveys & Market Research Calls: 15%

Industries

Information technology: 35%
eCommerce: 30%
Consumer products & services: 10%
Hospitality & leisure: 10%
Other industries: 10%
Gambling: 5%

Clients

Midmarket ($10M - $1B): 60%
Small Business (<$10M): 30%
Enterprise (>$1B): 10%

Customer Service Outsourcing Back Office Outsourcing

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate < $25 /hr

Rating for cost 4.9 /5

What Clients Have Said

Everhelp offers competitive pricing, providing good value for cost as highlighted in multiple reviews. Clients appreciate their budget-friendly solutions while achieving significant improvements in response times and customer satisfaction across various projects.

This summary is based on verified Clutch reviews.

Most Common Project Size

$10,000 - $49,999 based on 35 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Everhelp Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 4.9
Cost 4.9
Willing to Refer 4.9

Top Mentions

Review Highlights

Proactive and Adaptive Approach

Everhelp was recognized for their proactive approach, often suggesting improvements and adapting to client feedback swiftly. This adaptability contributed to efficient problem-solving and enhanced client satisfaction.
Cultural Fit and Value Alignment

Everhelp's alignment with client values and culture was frequently mentioned as a reason for choosing their services. This alignment facilitated smoother collaborations and stronger partnerships.
Impressive Response Times

Everhelp's ability to maintain rapid response times, often under two minutes, was a significant highlight. This efficiency was crucial in improving client metrics such as customer satisfaction and retention rates.
Areas for Improvement in Reporting

Some clients suggested improvements in reporting, such as more detailed SKU-level breakdowns. While this was a minor issue, addressing it could enhance the overall service experience.
Strong Client Relationships

Everhelp's focus on building strong client relationships through empathy and responsiveness was highlighted. Their client-centric approach fostered trust and collaboration.
High-Quality Deliverables

Clients appreciated the high quality of Everhelp's deliverables, noting accurate work and effective communication. Their commitment to maintaining standards ensured successful project outcomes.

Was this helpful?

Everhelp Reviews

Submit a Review

Verified

All Filters

0 selected

Sort by

Customer Service Outsourcing
Confidential
Jan. - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"EverHelp remains receptive to feedback and dedicated to delivering exceptional service."

May 23, 2024

Former Manager, eSputnik

Anonymous

Information technology
Ukraine
51-200 Employees
Online Review
Verified

EverHelp provided customer support for a data and communication solution company. Their work included handling user inquiries, resolving issues, suggesting product improvements, and reporting.

EverHelp's work resulted in reduced response times, increased CSAT scores, and improved retention rates. The team adhered to set deadlines and was highly communicative. Moreover, their flexibility, proactive approach, and genuine interest in understanding the project's intricacies stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a former manager at eSputnik

Describe what your company does in a single sentence.

eSputnik offers a comprehensive solution that integrates all customer data and communication channels into a single system, empowering businesses to effectively manage their marketing efforts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Provide robust support to our users
Enhance product metrics by addressing user issues

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Good value for cost
Possibility to scale up or down as needed

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Handle user inquiries
Resolve issues
Suggest product improvements
Generate reports

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduced response time
Increased customer satisfaction score
Improved retention rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp's project management was great, adhering to set deadlines and maintaining open lines of communication throughout.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most about EverHelp was their flexibility, proactive approach to suggesting improvements, and genuine interest in understanding the intricacies of our project to provide top-notch customer support.

Are there any areas for improvement or something EverHelp could have done differently?

At present, there are no significant areas for improvement noted, as EverHelp remains receptive to feedback and dedicated to delivering exceptional service.

RATINGS

5.0

Customer Service Outsourcing
Confidential
June 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their readiness and willingness to assist us are consistently impressive."

May 16, 2024

Customer Success Manager, Skyvia

Darina Black

Other industries
Prague, Czech Republic
51-200 Employees
Online Review
Verified

EverHelp provides customer support and sales services for a cloud SaaS company. The team helps the client’s customers resolve issues. Their goal is to enhance the client’s sales and operational efficiency.

Thanks to EverHelp, the client’s support system has improved significantly, and their customers receive prompt and professional help. The team manages the partnership well; they’re collaborative and ready to assist the client when needed. Overall, the partnership has been truly successful.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Customer Success Manager of Skyvia

Describe what your company does in a single sentence.

Skyvia is a SaaS cloud-based platform that allows you to integrate, backup, access, and manage your cloud data with an all-in-one cloud service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We targeted to boost our customer support and sales services and decrease the tension from our in-house team.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

High ratings
Good value for cost
Company values aligned

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp aids our users in resolving installation issues and provides ongoing assistance during software usage. Our aim was to establish personalized customer support while also enhancing sales and overall operational efficiency.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since partnering with EverHelp, our support system has noticeably improved, ensuring our customers receive prompt and professional assistance for their inquiries.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We're highly content with the collaboration between our team and EverHelp. Their readiness and willingness to assist us are consistently impressive.

What was your primary form of communication with EverHelp?

Email or Messaging App

What did you find most impressive or unique about this company?

Their emphasis is on team training.

Are there any areas for improvement or something EverHelp could have done differently?

None come to mind at present.

RATINGS

5.0

Back Office Outsourcing Call Center Services Customer Service Outsourcing
Claims Processing Payment Processing Virtual Assistant Revenue Cycle Management
$10,000 to $49,999
May 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They have proved to be a reliable provider without any major issues."

May 16, 2024

Marketing Manager, Lovat

Tetiana Buchynska

Business services
Edinburgh, Scotland
11-50 Employees
Online Review
Verified

EverHelp provides 24/7 live chat support for a tax compliance solutions company. The goal is to achieve rapid deployment and scalable growth within the organization.

EverHelp’s efforts have been met with positive acclaim. The team offers seamless, round-the-clock customer support and responds to any necessary adjustments. Communication is efficient through email. They are actively involved, customer-centric, and committed to staff welfare.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of Lovat

Describe what your company does in a single sentence.

I am the Manager at LOVAT Software, which provides a user-friendly solution for handling tax compliance outside one's home country.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Sales support

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

High ratings
Pricing fit our budget

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our requirement was for tier-1 live chat support available 24/7 at a reasonable cost, capable of rapid deployment and scalable growth alongside our organization. We also implemented other channels of support coverage to target the SLA.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We sought EverHelp to provide round-the-clock customer support primarily through live chat.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Collaboration proceeded smoothly; our manager remained actively involved and responsive to any necessary adjustments.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

They have proved to be a reliable provider without any major issues, and their evident commitment to staff welfare is commendable. Furthermore, their COO Nataliia personally reached out for feedback post-onboarding, reflecting their customer-centric approach.

Are there any areas for improvement or something EverHelp could have done differently?

No concerns were identified.

RATINGS

5.0

Customer Service Outsourcing
$10,000 to $49,999
Jan. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"Their dedication to effective communication, coupled with their efficiency, sets them apart."

May 15, 2024

Head of Marketing, Telecommunications Company

Anonymous

Telecommunications
Warsaw, Poland
11-50 Employees
Online Review
Verified

EverHelp provides customer service support to a telecommunications company. The team manages the client's phone, email, and chat support in different languages.

EverHelp's customer service support has helped the client improve their resolution rate and customer satisfaction. They've also enabled the client to receive more positive reviews and five-star feedback. Moreover, the team demonstrates professionalism, responsiveness, efficiency, and dedication.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of a telecommunications company

Describe what your company does in a single sentence.

Virtual phone numbers for calls and sms

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

We hired EverHelp to handle phone, email, and chat customer support in various languages.

SOLUTION

How did you find EverHelp?

Online Search
Referral

Why did you select EverHelp over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp stood out with their strong recommendations. Their services promised tangible benefits, aligning with our objectives.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since engaging EverHelp, our resolution rate has improved significantly. We've received more positive reviews and witnessed higher customer satisfaction, evidenced by 5-star feedback messages.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintain professionalism and responsiveness in their communication.

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their dedication to effective communication, coupled with their efficiency, sets them apart.

Are there any areas for improvement or something EverHelp could have done differently?

None come to mind.

RATINGS

5.0

Back Office Outsourcing Call Center Services Customer Service Outsourcing
Chat Support Services Email Support Services Phone Support Services
Confidential
Feb. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Everything is done on time."

Oct 17, 2023

Manager, Women Clothing Company

Daria Zolotarova

Other industries
Kyiv, Ukraine
11-50 Employees
Online Review

EverHelp provides call center services for a women's clothing company. The team manages user queries, offers support, develops workflows, integrates technical solutions, and generates reports.

EverHelp has shown high flexibility, openness to new suggestions, and a proactive attitude toward project improvements. Each team member is genuinely interested in the project, trying to understand its specifics to provide the best possible customer support.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Manager of Lumi

Describe what your company does in a single sentence.

We help women to feel confident with their appearance and style.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Provide support to our users on different requests
Improve product metrics by resolving users’ issues

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

High ratings
Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from EverHelp were assigned to this project?

Describe the scope of work in detail. Please include a summary of key deliverables.

handle user queries and provide timely support
resolve user problems
inform about possible improvements to the product
build workflows
improve user retention rates
create scripts and macros for processing requests
integrate new technical solutions
work with user feedback
prepare reports upon request

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Number of tickets processed with target First
Response Time and Customer Satisfaction Score,
Retention rates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have a project schedule with specific deadlines. Everything is done on time.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

Very flexible approach, open to new suggestions and proactive in looking for project improvements. Each team member is genuinely interested in the project, trying to better understand its specifics in order to provide the best customer support.

Are there any areas for improvement or something EverHelp could have done differently?

I can't really note anything at this point, as the team is very open to feedback and is committed to doing everything they can to help users.

RATINGS

5.0

Customer Service Outsourcing
Less than $10,000
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Everything is on time, and their response and fit are perfect."

Oct 13, 2023

CEO, PlantIn

Mykhaylo Grynets

Other industries
Cyprus
11-50 Employees
Online Review
Verified

EverHelp provides customer service support to a plant lovers community. They respond to end customers' queries and needs.

EverHelp has helped the client speed up their response time and reduce negative feedback, increasing customer satisfaction threefold. Their team responds promptly to the end customers, even during their busiest hours. They're also client-oriented and dedicated to helping the client meet their goals.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of PlantIn

Describe what your company does in a single sentence.

World largest plant lovers community

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Support for users

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

Good value for cost

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp has truly transformed our customer service experience. We're now able to respond promptly, even during the busiest hours. Our customer satisfaction has skyrocketed, tripling in no time! I'm genuinely thrilled by EverHelp's dedication to helping us achieve our business goals. I recommend it to all businesses that prioritize exceptional customer service.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Speed up in response time
Reduced the amount of negative feedback

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything is on time, and their response and fit are perfect.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

Client orientation

Are there any areas for improvement or something EverHelp could have done differently?

Everything is perfect

RATINGS

5.0

Customer Service Outsourcing
Email Support Services
Confidential
Aug. 2023 - Ongoing

4.5

Quality: 4.5

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"EverHelp has not only met but exceeded our expectations in terms of both speed and quality."

Oct 12, 2023

Product Owner, Digital Services Company

Vitaliia Hrebnieva

Information technology
Las Vegas, Nevada
1-10 Employees
Online Review

EverHelp provides customer service outsourcing support for a digital services company. They're responsible for responding to customer emails and analyzing growth points.

EverHelp's support has boosted the client's customer engagement, exceeding their expectations. The team impresses the client with their strong understanding of their business and ability to work efficiently without sacrificing the quality of their work.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Product owner

Describe what your company does in a single sentence.

Digital services and education

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

Quick response time in support

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

High ratings
Close to my geographic location
Great culture fit
Good value for cost
Referred to me

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Response to users emails
Analysis of growth points

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our partnership with this company has resulted in an even higher level of customer engagement than we initially anticipated.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp has not only met but exceeded our expectations in terms of both speed and quality.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

Processed understanding

Are there any areas for improvement or something EverHelp could have done differently?

Don’t know

RATINGS

4.5

Customer Service Outsourcing
Chat Support Services Email Support Services Order Processing & Taking
Confidential
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

''Guys from EverHelp are super proactive.''

Oct 10, 2023

CEO, Boosters

Misha Galian 🇺🇦

Information technology
Kyiv, Ukraine
51-200 Employees
Online Review
Verified

An IT company has hired EverHelp for customer service outsourcing. The team helps the client with customer communication,0 answering their requests in app stores, emails, and chats.

EverHelp's team resolves 12,000 monthly tickets, has a two-minute response time, and gets high customer retention rates. EverHelp is proactive and result-oriented and communicates via in-person and virtual meetings. The client also praises the team's value delivery.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of Boosters

Describe what your company does in a single sentence.

We are an IT company developing and promoting consumer products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

High-quality customer relationships
Source of information for products improvements

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

Pricing fit our budget
Great culture fit
Good value for cost
Referred to me
Company values aligned

How many teammates from EverHelp were assigned to this project?

10+

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp supports our communication with customers on a high level: we answer all customer requests in app stores, emails, and chats within 2 minutes and solve them in hours.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

12k tickets resolved per month
up to 2 minutes response time
higher rates of customers retention

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Guys from EverHelp are super proactive and result oriented

What was your primary form of communication with EverHelp?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They are mad at value delivering.

Are there any areas for improvement or something EverHelp could have done differently?

none

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Email Support Services Phone Support Services
Confidential
Mar. - Sep. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"They grasped our brand identity effortlessly."

Oct 10, 2023

Department Head, Q&A Marketplace

Anonymous

Information technology
Kyiv, Ukraine
11-50 Employees
Online Review
Verified

EverHelp provided call center services for a Q&A marketplace. Their team handled over 150 incoming calls.

Thanks to EverHelp, the client's call acceptance rate grew to over 97% while call duration and pick-up time were reduced to less than five minutes. The team seamlessly integrated into the internal processes and maintained the brand vibe consistently. They were professional and communicative.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Department Head of an information technology company

Describe what your company does in a single sentence.

Q&A marketplace where people can get high-quality online consultations from top professionals 24/7.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

to provide a 24/7 team to handle inbound calls

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

Close to my geographic location
Great culture fit
Referred to me
Company values aligned

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Handling 150+ incoming calls

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Call Acceptance Rate > 97%
Call Duration <5 min
Call Pick-up Time < 3min

Describe their project management. Did they deliver items on time? How did they respond to your needs?

No concerns here

What was your primary form of communication with EverHelp?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They seamlessly integrated into our internal processes. They grasped our brand identity effortlessly and consistently maintained our brand vibe throughout.

Are there any areas for improvement or something EverHelp could have done differently?

No comments here

RATINGS

5.0

Showing 41-49 of 49 Reviews

Our Story

For us, customer support is about helping businesses grow. We use AI where it truly helps and combine it with human care – so customers feel at ease and companies can rely on the results.

We don’t believe outsourcing means settling for less. When done right, it comes down to smart decisions and measurable outcomes.

Over 90% of our team stays long term, building deep industry knowledge. When you work with us, you get professionals who care not only about your customers, but also about your goals.

Meet the Team

Nataliia grew from frontline agent to CEO, so she knows literally everything about customer support. She's the heart of EverHelp, and has already helped 100+ businesses build and scale operations that deliver real results.

Andrew has a decade of experience turning client needs into the right setups. He has a real talent for asking the right questions and building from there. Whatever you're looking for, he'll find an approach that fits your business.

Mariia is the nicest person we’ve ever met. She’ll walk you through everything – from first questions to final setup – and make sure the outcome works for you. She’s your go-to person from day one.

What Sets Us Apart

Flexible support that adapts to your needs

Whatever your business needs today, we have a model designed to match them. You can scale up or down as your circumstances change – with no lock-ins or long-term contracts.

High-quality interactions that build loyalty

We believe support is as much about quality as it is about speed. That’s why we assign dedicated QC agents to every client and review nearly 100% of requests to ensure each interaction meets both customer and business expectations.

AI that delivers real results

We know everything about customer support – and we taught that to AI. With our proprietary AI agent, Evly, you can automate up to 85% of requests with 96% accuracy. There’s no "one-size-fits-all" approach – we set up what actually works for your business.

Quick Facts

5 years in business

Tools and Technology

Zendesk

Zapier

HubSpot

Salesforce

Intercom

Freshdesk

Slack

Notion

Verified means Clutch independently confirmed Everhelp is a legally registered business,
has had its financial risk status checked (Creditsafe: High Risk), and is backed by 32 verified client reviews averaging 5.0 stars.

Learn More

Verified Client Reviews: 32

Overall Review Rating: 5

Source: Clutch

Last Updated: October 29, 2026

Business Entity

Business Entity Name	Everhelp Limited
Jurisdiction of Formation	Gibraltar
Date of Formation	July 18, 2023
Status	Active
Last Updated	February 19, 2025
ID	123618 (REID no: GICO.123618-63)

Credit Report Results

International Credit Risk Assessment	High Risk
Source	Creditsafe
Last Updated	February 19, 2025

*Clutch performed additional verification on this company and confirmed that there are no negative legal filings or large outstanding debts. This company has also received 3 or more verified reviews on our platform.

Learn More About The Clutch Verification Process

Locations (2)

Kyrylivska Street 40 Kyiv, Ukraine 02000

251 - 300

Contact Everhelp

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from Everhelp like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

Taggbox

(1)

Kamal Vardani

Additional Connections

(10)

Everhelp

Result-as-a-Service support outsourcing ecosystem

Overview by:

22 Languages that we service

38 Timezones that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Everhelp Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Proactive and Adaptive Approach

Cultural Fit and Value Alignment

Impressive Response Times

Areas for Improvement in Reporting

Strong Client Relationships

High-Quality Deliverables

Reviews mentioning:

Everhelp Reviews

Customer Service Outsourcing for Data & Comms Solution Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Support & Sales Services for Cloud SaaS Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Live Chat Support for Tax Compliance Solutions Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Telecommunications Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Women Clothing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Plant Lovers Community

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for Digital Services Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Customer Service Outsourcing for IT Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Call Center Services for Q&A Marketplace

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK