Everhelp

BACKGROUND

Please describe your company and position.

I am the Executive (Co-Founder & CEO) of a booking agency

Describe what your company does in a single sentence.

We're a booking agency that connects live music venues and event organizers with vetted artists to create unforgettable performances.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

• streamline hiring process and management
• Scale the business
• most cost efficient and premiere talent
• growth support

SOLUTION

How did you find EverHelp?

Referral

Why did you select EverHelp over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp supported us by managing candidate sourcing, interviews, and training for our booking agency. Once we selected the right candidate, they provided full HR and IT support to help her integrate seamlessly into our operations. Their involvement allowed us to scale at a pace we could afford while keeping costs under control.

Key deliverables included:

Candidate sourcing and interview management
Onboarding and training support
HR and IT assistance for the new hire
Cost-efficient scaling solutions tailored to our growth stage
Access to a high-quality talent pool

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Once we selected our candidate, EverHelp’s HR and IT teams provided outstanding support during onboarding and training. As a result, she quickly ramped up and is now performing at a level that would have been difficult and expensive to hire locally in Texas. Their involvement has made our scaling process more cost-efficient, and we’ve been able to manage growth smoothly without sacrificing quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

everhelp's project management has been exceptional. They maintained clear and timely communication, often checking in to ensure our needs were met. Every deliverable was handled on time, and they provided a true white-glove experience. Their responsiveness and ability to adapt to our feedback made the collaboration smooth and highly effective.

What was your primary form of communication with EverHelp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The talent pool is unmatched. The processes and professionalism.

Are there any areas for improvement or something EverHelp could have done differently?

Not at all. It's a smooth process and working very well. they accomodate my needs on a customized basis.Working with everhelp is like having an entire HR departmentand IT department without having the payroll.

BACKGROUND

Please describe your company and position.

I am the Vice President of Engineering

Describe what your company does in a single sentence.

We're on a mission to change the way people eat, forever! From our 2011 founding in Europe’s vibrant tech hub Berlin, we’re evolving from the world’s leading meal kit company to the world's leading food solutions group. We delivered 243.3 million meals and reached 7.5 million active customers around the world in Q3 2022. Our group consists of six brands that provide customers with high quality food and recipes for different meal occasions. Every ingredient needed for our meals are carefully planned, responsibly sourced and delivered to your door when it’s most convenient for you. Only we give you the tools to achieve something delicious every day. Making a meal a delicious achievement - not just fuel for your day - takes a lot of work and smart people. From Designers and Copywriters to Data Scientists and DevOps Engineers, to potato farmers, pasta makers and the people who ensure every box is perfectly packed for every customer, we’re collectively disrupting the food supply chain and the multi-trillion-dollar food tech industry. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

• With EverHelp we could largely decrease our response times and our client review score raised by 0.8 points. Thanks to more optimised processes the overall CSAT for our business also improved by 15%
• By reducing response times and implementing optimized processes, we aimed to increase our client review scores and enhance overall customer satisfaction.
• Enhance overall customer satisfaction (CSAT) through optimized support processes and scalable service delivery.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• They had extended expertise supported by high ratings

How many teammates from EverHelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp first established a dedicated team of customer support agents that could easily scale to match our seasonal demand. This flexibility allowed us to efficiently handle significant spikes in customer requests without sacrificing quality.

In addition, EverHelp introduced automation technologies to help streamline the processing of repetitive customer inquiries, freeing up our team to focus on more complex issues.

They also implemented a structured feedback loop to monitor and track customer sentiment, providing valuable insights that supported continuous improvement in service quality.

key deliverables

A scalable support team that could quickly ramp up during peak periods
Automation systems to efficiently manage repetitive tasks
A feedback and reporting structure to track customer sentiment and service performance
Noticeable improvements in key metrics:

Response times significantly reduced
Client review score increased by 0.8 points
Overall CSAT improved by 15%

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Partnering with EverHelp delivered strong, measurable results for our business.

We were able to significantly decrease our response times, leading to faster and more efficient customer interactions.
Our client review score improved by 0.8 points, reflecting the positive impact on customer experience.
Through more optimized support processes, our overall Customer Satisfaction Score (CSAT) increased by 15%, further demonstrating the success of the project in improving service quality and client satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We were largely satisfied by the way EverHelp handled our project. They were always organised and their Delivery manager always stayed in contact with us, ready to answer all of our questions. We did have to modify our initial deadlines a little bit, but at the end of the day we believe it only served more food for our business. 

What was your primary form of communication with EverHelp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were mostly impressed by the level of organisation of their team. From the very start they have established a very clear work plan that was easy to monitor throughout our collaboration.

Are there any areas for improvement or something EverHelp could have done differently?

We did run into a couple of hurdles with the deadlines, however, we consider it mostly the result of our business specifics. And even with that in mind, EverHelp still handled everything professionally.

BACKGROUND

Please describe your company and position.

I am the VP of Grubhub

Describe what your company does in a single sentence.

Grubhub connects people with their favorite restaurants and delivers meals straight to their door.  Grubhub is a leading food-ordering and delivery marketplace on a mission to empower everyday convenience and champion merchants from coast to coast. Part of Wonder, a new kind of food hall that is revolutionizing the food industry by creating the super app for mealtime, Grubhub features more than 375,000 merchants in over 4,000 U.S. cities. Restaurants, grocery, and local merchants are the core of our offering—and the heart of the communities we serve. Our mission is to strengthen our roots, deepen our connections, and increase our positive impact. We strive to help merchants grow their businesses and experiment with new concepts.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

• Increase overall customer satisfaction by providing faster, high-quality support.
• Improve how quickly and effectively customer issues are resolved.
• Reduce response times, especially for critical and complex customer requests.

SOLUTION

How did you find EverHelp?

• Online Search
• Clutch Site

Why did you select EverHelp over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired EverHelp to help with customer support, back-office tasks, and sales outreach. They assembled a team of nine people to manage email, phone, and chat support 24/7, making sure no customer was left waiting. To keep things efficient, they set up clear workflows and smart automation, which helped speed up responses and avoid mistakes.

Besides frontline support, EverHelp also handled important back-office work, like order adjustments, processing refunds, data entry, and reporting. They supported our sales team as well, helping with lead follow-ups and outreach.

Throughout the project, EverHelp stayed aligned with us through daily check-ins and weekly quality audits, which kept the service running smoothly and consistently.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our cooperation with EverHelp has significantly improved response times, especially for complex customer requests. They also helped us reduce the number of negative reviews, which had been a problem before. Thanks to their support with customer service and back-office tasks, we were able to focus more on our core business, while still keeping a high level of customer satisfaction — something that was hard for us to manage on our own before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp demonstrated an examplary approach to project management: they always delivered on time and exceeded our expectations, which gave the whole team a peace of mind during our collaboration. All tasks were done on time with no delays. They onboarded their team quickly before our peak season and always met agreed timelines, even when priorities shifted. 

What was your primary form of communication with EverHelp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their flexibility and speed. EverHelp assembled a team in a matter of days, set up clear automated and standardized processes, and immediately brought our SLAs to a whole new level. EverHelp consistently delivered high-quality support, handled complex issues well, and followed our workflows perfectly. Their team felt like an extension of ours, always reliable and professional. Our overall experience with EverHelp has been excellent. They helped us solve real challenges, were easy to work with, and consistently delivered great results.

Are there any areas for improvement or something EverHelp could have done differently?

The experience has been great. EverHelp provided excellent service at a very fair cost. The value we got — in terms of improved support, reduced negative reviews, and saved internal resources — was well worth the investment.

BACKGROUND

Please describe your company and position.

I am the Sr. Director, Client Services for an outsourced CX services company.

Describe what your company does in a single sentence.

Our company delivers high-quality outsourced CX services at the lowest cost with unmatched speed and agility. We help companies seize opportunities, drive ROI, and mitigate risk across all international markets. We’re the team behind brands you know and love and provide on-demand customer support, content moderation, and community management services for top brands across digital platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

• Provide 24/7 customer support through chat and email, making sure customers always get timely help.
• Handle high volumes of support requests during peak seasons without delays or backlogs.
• Maintain high-quality responses while helping us scale our support and reduce the workload on our internal team.

SOLUTION

How did you find EverHelp?

• Online Search
• Referral

Why did you select EverHelp over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired EverHelp to support us with customer service, back-office work, and sales outreach. Their team managed 24/7 chat and email support, making sure our customers always got quick answers, even during busy peak times. They combined all our support requests into one easy-to-use platform, which made it simple to track and manage conversations.

Besides customer support, EverHelp also took care of back-office tasks like data entry and reporting, which saved our internal team a lot of time. On the sales side, they helped with following up on leads and handling outreach, making our sales process smoother. To keep everything running well, EverHelp had daily check-in meetings with us and did weekly quality audits to make sure their work stayed consistent and high-quality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

EverHelp’s work made our response and resolution times much faster, which kept our customers happy. Their support model helped us handle requests smoothly at all times, even during slower periods, without wasting resources. Overall, they helped us improve customer satisfaction and gave us a reliable and scalable support system that we could count on as we grew.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp did a great job managing the project. Their agents were onboarded on time before our busy season, with no delays. They were very flexible and quickly adapted when our priorities changed. EverHelp also set up quality checks (QA processes) right on schedule, making sure everything stayed on track. Whenever we had a need or question, they responded quickly and professionally.

What was your primary form of communication with EverHelp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their systematic QA approach and ongoing performance reviews drove continuous improvements in our support metrics.

Are there any areas for improvement or something EverHelp could have done differently?

Overall, we were really happy with EverHelp’s work. If there was one thing we could ask for, it would be more proactive suggestions for optimizing our processes as we scaled. But really, EverHelp did an excellent job and met all our expectations.

BACKGROUND

Please describe your company and position.

I am the CEO, Board Member, Strategic Advisor of a virtual contact center

Describe what your company does in a single sentence.

Our company is a virtual contact center company that connects businesses with a network of remote, on-demand agents to deliver flexible and scalable customer support solutions.

Our company redefines modern customer service through tech-powered, human-led solutions. For 25+ years, we've supported some of the world’s most recognized brands with flexible, scalable, high-touch customer support solutions—built on care, trust, and performance. It’s not outsourcing, it’s outsmarting. Backed by over 25 years of experience, our company partners with organizations to provide reliable, high-quality customer support through a flexible outsourcing model. Our expertise spans industries, including retail, healthcare, insurance, and financial services, ensuring tailored solutions that drive customer satisfaction and business success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

• Expand and optimize our customer support team to scale with business growth.
• Ensure high-quality handling of a rapidly increasing volume of user requests.
• Provide reliable 24/7 omnichannel support to improve customer experience and satisfaction.
• Expand and optimize our customer support team to scale with business growth.
• Ensure high-quality handling of a rapidly increasing volume of user requests.
• Provide reliable 24/7 omnichannel support to improve customer experience and satisfaction.

SOLUTION

How did you find EverHelp?

• Online Search
• Referral

Why did you select EverHelp over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired EverHelp to handle both customer support and sales support as we were growing fast. They built a dedicated team for us, fully trained to match our company’s tone and processes.

EverHelp set up a 24/7 support team that managed chat and email requests from our users. They also created a knowledge base to help their team quickly solve common problems and give consistent answers.

To stay on track with our priorities, they held daily sync meetings with our internal team. This helped us stay aligned on updates, issues, and goals.

On the sales side, EverHelp helped with lead qualification and email outreach, supporting our sales team to increase efficiency.

Key Deliverables
Fully trained, dedicated support team.
24/7 chat and email support.
Custom knowledge base for fast issue resolution.
Daily sync meetings with our internal team.
Sales support: lead qualification and outreach.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

EverHelp helped us cut our first response time in half, so customers got help much faster. Their team handled around 5,000 customer requests every month without any backlog, which was a big improvement for us. This also reduced the workload on our internal team, allowing us to focus on other important tasks. Overall, their support made our customer service faster and more efficient.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are very satisfied because the results have always been delivered on time, and they have been quite flexible, adapring on the go as our priorities changed.

What was your primary form of communication with EverHelp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their professional approach and how quickly they got things done. They always stayed organized and delivered results fast. Also, working with their team was a great experience — communication was always smooth, friendly, and easy. They really felt like part of our team.

Are there any areas for improvement or something EverHelp could have done differently?

Honestly, we are very happy with EverHelp’s work. If anything, we would have liked to see even more proactive suggestions for improving our processes as the partnership grew. But overall, their team did a great job, and we have no major complaints.

BACKGROUND

Please describe your company and position.

I am the CMO of Claspo

Describe what your company does in a single sentence.

Claspo is a no-code pop-up builder designed to help businesses create engaging and high-converting pop-ups and forms without any technical expertise. It stands out with its user-friendly drag-and-drop interface, vast template library, advanced targeting and triggering rules, and robust gamification features. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?
We engaged EverHelp to reduce the burden on our internal team, focusing on tasks such as handling messaging, billing, and data entry. Their assistance enabled us to meet these goals and greatly enhance the quality of our services.

SOLUTION

How did you find EverHelp?

Online Search

Why did you select EverHelp over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from EverHelp were assigned to this project?

13

Describe the scope of work in detail. Please include a summary of key deliverables.

Consistent communication to keep everyone informed, essential updates to stay informed, ongoing training to enhance skills and knowledge, and real-time responses to address issues as they arise.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our goal was to lighten the internal staff workload, which involved tasks like inbound/outbound messaging, client billing, and data entry. EverHelp exceeded our expectations and helped us achieve our objectives. I highly recommend their services to any business facing challenges. 
Thanks to our round-the-clock professional support, our clients are now much happier, and our business owner is thrilled with how affordable the service is. The quality of support is truly exceptional.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Amazing management, as well as people in the team.

What was your primary form of communication with EverHelp?

Virtual Meeting

What did you find most impressive or unique about this company?

The team includes support agents who are passionate about their work, and their retention rates are impressive.

Are there any areas for improvement or something EverHelp could have done differently?

It would be great to have a wider range of services, although EverHelp is evolving quickly, so I have no doubts about them.

BACKGROUND

Please describe your company and position.

I am the Head of Growth of the company

Describe what your company does in a single sentence.

We're a co-founding company that builds global tech businesses with outstanding CEE entrepreneurs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

• Create customer support as a function for R&D department launching over 100 MVPs annually (mobile apps and e-com mostly)

SOLUTION

How did you find EverHelp?

• Referral
• Other

Why did you select EverHelp over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Great process ownership

How many teammates from EverHelp were assigned to this project?

50-100

Describe the scope of work in detail. Please include a summary of key deliverables.

Everhelp was responsible for availability of on-demand dedicated teams to support new products from the day 1. Typical scope included creation of support flows, analytics infrastructure and continuous recruitment. Our typical SLAs were First Response time of 30-120 sec, 95%+ NPS and 0 Backlog maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the last 2 years we have created a number (10+) separate dedicated teams with Everhelp, which support our growing products whereas separate shared teams support the new new launches. Both structures continuously comply with our SLA requirement for FRT, NPS and Backlog

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was delivered timely and our needs were met. The management team always provides us with the most suitable solution for our requests and suggests reasonable amendments based on our high level needs

What was your primary form of communication with EverHelp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I would highlight 3 key things:

1.  detailed transparent end-to-end analytics for each stakeholder level
2. recruitment excellence from cultural fit to onboarding process and
3. product oriented approach where the agents also help our marketing, product marketing, payment, qa and development teams to both incorporate customers' feedback into their roadmaps and make quick intra day bug fixes if needed

Are there any areas for improvement or something EverHelp could have done differently?

-

BACKGROUND

Please describe your company and position.

I am the CEO of Hamlet Hotels

Describe what your company does in a single sentence.

Hamlet Hotels is a hospitality company that operates hotels and provides accommodation and guest services for leisure and business travellers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Everhelp to accomplish?

• Respond to guest questions, booking requests, reservation updates, and special requirements promptly so potential guests receive help before deciding to book elsewhere. Provide round-the-clock support for international visitors, including assistance in their preferred languages. Manage busy travel periods and sudden increases in guest requests without the added cost and time involved in hiring and training temporary staff.

SOLUTION

How did you find Everhelp?

Online Search

Why did you select Everhelp over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Everhelp were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Everhelp provides a dedicated guest support team for our hotel business, managing guest communication through live chat, email, and phone. They assist with booking questions, reservation changes, cancellations, payment issues, invoice requests, and other guest needs. This also covers requests such as early check-in, late checkout, airport transfers, and room preferences. 

They help us respond to guest reviews on Google and other booking sites, using a tone and style we agreed on together. Getting the team ready took some time at the start. They had to learn about our hotels, house rules, booking policies, and the way we speak to guests. We worked together on a guide for common guest questions, and they prepared reply templates for us to check before using them. 

Another important part was linking their support process with our existing helpdesk system. This means our hotel staff can look back at past conversations and understand what a guest has already discussed with the support team. It has made it easier to pass issues between the support team and staff at our properties. Key deliverables: - A dedicated guest support team handling live chat, email, and phone inquiries around the clock. 

- Staff training on our hotels, guest policies, booking rules, and brand voice. - A shared knowledge base for common guest questions and situations. - Approved response templates for regular inquiries and special requests. - Helpdesk integration so on-site staff can access guest conversation history. - Guest review responses across Google and major booking platforms. - Regular performance updates and support from a dedicated account manager.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The biggest improvement has been how quickly we respond to guests. Our average first response time went from around two hours to under 10 minutes. Most requests are now sorted out in one conversation, so guests do not have to keep following up or explain the same issue more than once. Guest satisfaction with our support team has also reached 87%. 

We have seen our Google rating move from below 4.5 to 4.7 out of 5 during the engagement. Faster replies and more consistent handling of guest reviews have both played a part in this. These are figures we track internally, so we can see the difference in our own records.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The onboarding followed the schedule we agreed on, and the team started working on the planned date. There were no delays with setting up the guest information guide or connecting the helpdesk system. Since going live, reports and other agreed work have also been shared on time. Ruslana, our account manager, has been our main contact throughout the engagement. She keeps us updated with regular reports and does more than just share the numbers. She also points out areas where we could handle certain guest requests better. I have found that useful because it gives us ideas we may not have thought about ourselves.

What was your primary form of communication with Everhelp?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out to me was how naturally the agents speak with our guests. Their replies do not feel copied or overly formal, even when they are dealing with common questions. We have had guests praise the support they received without knowing the team works outside our business. I think that says a lot, especially in hospitality, where a small interaction can shape how someone feels about their stay.

Are there any areas for improvement or something Everhelp could have done differently?

One thing I would like to see is a live dashboard where we can check support performance at any time. At the moment, we depend on the regular reports to review response times, guest satisfaction, and how quickly issues are resolved. The reports are useful and give us the information we need, but having access to live figures would make it easier to spot changes and act on them sooner. It is a small improvement that could make an already useful working process even better.

BACKGROUND

Please describe your company and position.

I am the Engineering Manager of Monzo Bank

Describe what your company does in a single sentence.

“Monzo is a digital bank that helps people in the UK manage their money easily through our mobile app.”

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire EverHelp to accomplish?

• Reduce the number of repetitive support questions handled by our agents through automation.
• Free up our customer care team to focus on complex banking issues.
• Improve response times and overall customer satisfaction

SOLUTION

How did you find EverHelp?

• Referral
• Clutch Site

Why did you select EverHelp over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from EverHelp were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

EverHelp reviewed our support history, identified the most common customer questions, and built AI workflows to answer them automatically. They redesigned our help center, integrated the automation into our ticketing system, and created dashboards so we could track performance. Their agent also handled escalations while the automation was being trained. The key deliverables were the automation scripts, the updated help center, and the performance dashboards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within six months, around 90% of simple support tickets were handled automatically. Our average response time dropped from several hours to just a few minutes, and our agents could focus on more complex banking issues. This reduced stress on our team and customers noticed the faster service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

EverHelp managed the rollout in clear phases, which made the transition easier for us. There were small delays at the start while fine-tuning the automation, but overall they stayed close to the timeline. They communicated well, listened to our feedback, and adjusted quickly when we needed changes.

What was your primary form of communication with EverHelp?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They didn’t just hand over a tool they made sure the automation worked smoothly with our processes and felt natural for our customers. Their mix of people support and AI was very different from other providers we looked at.

Are there any areas for improvement or something EverHelp could have done differently?

The only thing we would have liked was faster training of the AI, but we understand this kind of work takes time. Overall, it didn’t affect the success of the project.