24/7 front office coverage, powered by AI + humans
Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $0/month.
Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls and chats
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 30-day money-back guarantee on all paid plans.
Plans are monthly, with no cancellation fees.
Small or large, we work with businesses of all types across all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking.
Call Center ServicesVirtual receptionistAnswering servicesInbound appointment scheduling
Pricing Snapshot
Min. project size
Undisclosed
Avg. hourly rate
Undisclosed
Rating for cost
4.7
/5
What Clients Have Said
Smith.ai offers affordable virtual receptionist services, with clients noting good value for cost. Pricing varies based on call volume, generally under $10,000 annually. Many appreciate the seamless integration with existing systems and the professional handling of calls, enhancing overall business efficiency.
Smith.ai is commended for their responsiveness to client needs and adaptability to feedback. They provide quick solutions to issues and tailor their services to meet specific client requirements, enhancing satisfaction.
Areas for Improvement
Some clients suggest improvements in areas such as onboarding processes, time zone adjustments, and providing more personalized service through dedicated team members. These are minor issues in the context of overall satisfaction.
High Client Satisfaction
Smith.ai has received positive feedback from clients' clients, often resulting in new business. Their ability to make a strong first impression is valued, contributing to high conversion rates from potential leads.
Effective Call Management
Smith.ai is consistently praised for managing calls efficiently, ensuring no missed calls, and providing detailed call summaries. Clients appreciate their seamless integration with existing systems, resulting in improved business operations.
Professional Customer Service
Across reviews, Smith.ai's team is noted for their professionalism, courtesy, and ability to handle difficult calls. Clients often receive compliments about the quality of customer interaction, which has positively impacted business reputation.
Positive Impact on Business Growth
Clients report business growth due to Smith.ai's services, including increased lead conversion rates and improved client retention. Their support has enabled businesses to focus on core activities without worrying about call management.
Virtual Receptionist Services for Employment Law Firm
Call Center Services
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their services are flawless and affordable."
Jun 16, 2022
Owner, Hommel Law Firm PC
Bill Hommel
Verified
Legal
Tyler, Texas
1-10 Employees
Online Review
Verified
Smith.ai provides virtual receptionist services for an employment law firm. Their resources handle all incoming calls for the client and transmit the information that they gain from the callers to the company.
Thanks to Smith.ai's services, the company has gained greater intake capabilities. The team works seamlessly with the client, and their resources have proven to be skillful in dealing with difficult callers and prospective customers. They always resolve challenges quickly and gracefully.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Smith.ai provides virtual receptionist services for my firm
SOLUTION
How did you select this vendor and what were the deciding factors?
I was recommended to Smith.ai by my website hosting company
Describe the project in detail and walk through their service package.
Smith.ai handles all of the incoming calls from our website, gains valuable information, and transmits that information immediately to my firm.
How many resources from the vendor's team worked with you, and what were their positions?
I worked with a sales team at the outset whom I do not recall their names, but they were excellent with the onboarding process and also with ongoing customer support
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We are able to handle exponentially more intakes than we did before we had Smith.ai. Their services are flawless and affordable.
How effective was the workflow between your team and theirs?
Smith.ai made the transition to virtual receptionist completely seamless.
What did you find most impressive or unique about this company?
Their employees are outstanding in dealing with difficult clients and prospective clients of our firm. They never fail to handle situations with grace and speed.
Are there any areas for improvement or something they could have done differently?
none.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Could not ask for more from Smith.ai"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Ongoing Call Support for Law Firm
Call Center ServicesHR Consulting
Less than $10,000
Jan. 2021 - Ongoing
4.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
4.5
"The receptionists follow my script and are skilled at scheduling consultations and taking detailed messages."
May 31, 2022
Owner, Anderson Law
Rhonda Anderson
Verified
Legal
Philadelphia, Pennsylvania
1-10 Employees
Online Review
Verified
A law firm hired Smith.ai to manage their virtual receptionist services. The assigned team handles calls and schedules consultations for prospective and current clients 24/7.
Despite a couple of complaints regarding paid consultations and PayPal accounts, the overall service has been excellent. Smith.ai constantly adds new features to the client's platform and helped whenever they encountered any issues.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
We receive ongoing calls from prospective and current clients. Needed a 24 hour virtural receptionist to handle calls and schedule consultations.
SOLUTION
How did you select this vendor and what were the deciding factors?
Researched about 5 virtual receptionist companies inlcuding Pineapple staffing and Ruby
Describe the project in detail and walk through their service package, including any calling tools used.
Compatiable with Line2 and Calendly
Who did you work with and what was the feedback process like?
An account manager and various receptionists. When I have concerns I get an immediate response.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Smith.ai has been very helpful in scaling my business. The receptionists follow my script and are skilled at scheduling consultations and taking detailed messages.
Describe their project management style, including communication tools and timeliness.
Daily emails with call summaries are provided
What did you find most impressive or unique about this company?
Constantly adding new features and receptive to help when there are issues.
Are there any areas for improvement or something they could have done differently?
I've had a couple of complaints regarding paid consultations and paypal accounts.
RATINGS
4.0
Quality
4.5
Service & Deliverables
"Easy to work with"
Schedule
5.0
On time / deadlines
"No problems with scheduling"
Cost
4.5
Value / within estimates
"Valuable compared to other services"
Willing to Refer
4.5
NPS
Call Center Services for Web Design Agency
Call Center Services
Less than $10,000
Jan. 2019 - Ongoing
4.5
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
4.5
"They've been managing the project very well."
Sep 27, 2021
CEO, AMARQUEZ
Aaron Marquez
Verified
Advertising & marketing
California, United States
1-10 Employees
Online Review
Verified
Smith.ai provides ongoing call center services for a web design agency. The team is in charge of answering incoming calls and setting up appointments on a 24/7 basis.
With Smith.ai's involvement, the client has seen an increase in qualified appointments. The team leads a smooth workflow by utilizing their strong project management skills, and they continue to provide great value to the company with their hard work and quality services.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We moved from Ruby to Smith.ai and haven't looked back. While there isn't a portal like Ruby, the customer service and quality of receptionist (and price) makes up for it. We love the fact we can have someone manage our live chat and Facebook messaging as well. This service has helped us qualify clients.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
Unqualified calls, too many calls to handle
SOLUTION
How did you select this vendor and what were the deciding factors?
Based on pricing and value
Describe the project in detail and walk through their service package, including any calling tools used.
They provide receptionist service (24/7) for us and setup appointments
Who did you work with and what was the feedback process like?
Betty - process was easy!
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
More qualified appointments (not wasting my time)
Describe their project management style, including communication tools and timeliness.
They've been managing the project very well.
What did you find most impressive or unique about this company?
Value and add-ons
Are there any areas for improvement or something they could have done differently?
None.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Call Center Services for Law Firm
Call Center Services
Confidential
May 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their customer service and communication are outstanding."
Sep 13, 2021
Chief of Staff, Law Firm
Anonymous
Verified
Legal
Tampa, Florida
1-10 Employees
Online Review
Verified
Smith.ai provides call center services for a law firm. The team handles the after-woking hours calls from third-party clients.
Since Smith.ai has joined the project, the client has prevented overflows and has gained a personalized ambiance. Overall, the vendor takes direction excellently.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are loving to have our "after-office-hours" answering service from Smith.ai on our side 24/7! Thank you again and Stay Safe!
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
after-hours answering service (potentially take on more in the future)
SOLUTION
How did you select this vendor and what were the deciding factors?
Referred to Smith AI because of their outstanding customer service.
Describe the project in detail and walk through their service package, including any calling tools used.
after-hours answering service that also schedules intake for us as well. Very convenient!
Who did you work with and what was the feedback process like?
Smith. AI and they are very responsive to any and all questions
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
helps with overflow and gives a personalized touch to our firm
Describe their project management style, including communication tools and timeliness.
they take direction well and mimic my personal intake process for me so I can trust that they are doing an outstanding job.
What did you find most impressive or unique about this company?
Their customer service and communication are outstanding.
Are there any areas for improvement or something they could have done differently?
Not at this time.
RATINGS
5.0
"Excellent"
Quality
5.0
Service & Deliverables
"Excellent"
Schedule
5.0
On time / deadlines
"Excellent"
Cost
5.0
Value / within estimates
"Excellent"
Willing to Refer
5.0
NPS
"Excellent
Receptionist Services for Cleaning Service6
Call Center Services
Less than $10,000
January 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have dramatically helped my business with their scheduling services."
May 8, 2021
Owner,
Carlos Castro
Verified
Other industries
Berlin, Connecticut
1-10 Employees
Online Review
Verified
Smith.ai was tasked with providing receptionist services for a cleaning service. The client wanted a team that would answer their calls and set meetings when the client was busy.
Smith.ai maintained a flat rate despite having received fluctuating amount of calls. The client described their communication as easy and professional for both their internal team and their end clients. The vendor managed to schedule 20 clients within a month.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I own a pressure washing company
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire , and what were your goals??
I hired smith ai to help me generate new leads by answering my phone and getting therm on the schedule when I can not be reached
SOLUTION
How did you select this vendor and what were the deciding factors?
they have great reviews and customer service
Describe the project in detail and walk through their service package, including any calling tools used.
so my phone rings constantly and I couldn't answer the phone as I work for my company cleaning. They have dramatically helped my business with their scheduling services.
Who did you work with and what was the feedback process like?
I worked with smith ai representative betsy Barnett and andrea Jacobs , process was real simple I gave them my company information and they cam up with an amazing pitch for my customers
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
so far we have scheduled or 20 clients using smith ai schedling add on
Describe their project management style, including communication tools and timeliness.
amazing comunitication and very easy to use
What did you find most impressive or unique about this company?
the fact they are willing to answer the phone for a flat rate rather then charge by the min
Are there any areas for improvement or something they could have done differently?
they are amazing and that's final
RATINGS
5.0
Quality
5.0
Service & Deliverables
"each representative is very professional"
Schedule
5.0
On time / deadlines
"very simple and a pleasure"
Cost
5.0
Value / within estimates
"extremely affordable"
Willing to Refer
5.0
NPS
"I already have multiple times
Receptionist Services for Intellectual Property Law Firm
Business Consulting
Less than $10,000
July 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"My receptionist costs are greatly reduced by using Smith.ai."
May 5, 2021
Managing Attorney, Simpson Trademark Law, PLLC
Sarah Simpson
Verified
Legal
Lubbock, Texas
1-10 Employees
Online Review
Verified
Smith.ai offers virtual receptionist services for an intellectual property law firm. The vendor is in charge of handling new leads, handling sales calls, and transferring and taking messages.
Smith.ai quickly resolves the problems they encounter in their partnership with the firm. They are accessible, responsive, and productive to work with. All the receptionists that the vendor offers have received positive feedback from the client.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the managing attorney of an intellectual property boutique law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
virtual receptionist services
SOLUTION
How did you select this firm and what were the deciding factors?
I selected Smith.ai based on recommendations from other attorneys, their affordable pricing, and reviews from others.
Describe the project in detail and walk through their service package.
Smith.ai virtual receptionists answer all incoming calls for my law firm. They are in charge of handling new leads, they block sales calls, transfer calls, and take messages when we are not available.
How many resources from the vendor's team worked with you, and what were their positions?
I have worked with an estimated 30+ receptionists and administration.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
I listen to recorded calls every once in a while, and I have only had a problem 1 time which was immediately addressed and taken care of.
How effective was the workflow between your team and theirs?
Great. They are very easy to contact and they are very responsive.
What did you find most impressive or unique about this company?
My receptionist costs are greatly reduced by using Smith.ai. And all of the receptionists have been great.
Are there any areas for improvement or something they could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Receptionist Services for Immigration Law Firm
Call Center Services
Less than $10,000
Dec. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"They're communicative and responsive."
Apr 22, 2021
Owner, Lachman Law
Sarah Lachman
Verified
Legal
New York City, New York
1-10 Employees
Online Review
Verified
Smith.ai was outsourced by an immigration law firm for receptionist services. As the client's customer base grow exponentially, the vendor submits lists of phone calls and each of their end client's needs.
The client can now keep a consistent momentum for other aspects of its business. Smith.ai continues to make their work easier with their effective and well-detailed project management. Overall, the client has been satisfied with their partnership so far.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am a sole practitioner of an Immigration focused law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Working as a solo, I started finding it difficult to keep up with my phone calls while running my business. I hired smith.ai to take the calls off of my plate so I wouldn't miss all the calls I was getting
What were your goals for this project?
Get my calls answered and take one thing off of my plate
SOLUTION
How did you select Smith.ai?
I had seen them recommended by other attorneys in my practice area
Describe the project in detail.
After going over an extensive list of questions and answers, I hired smith.ai to answer all of my calls.
What was the team composition?
Their entire call center handles the calls
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Yes, I am less stressed and I have a list of all my calls and what every caller wants
How effective was the workflow between your team and theirs?
Amazing. They're communicative and responsive.
What did you find most impressive about this company?
Level of detail
Are there any areas for improvement?
not really
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Reception Services for Small Law Firm
Call Center Services
Less than $10,000
Jan. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They really want their clients to succeed."
Jan 28, 2021
Owner, The Legacy Law Firm
Christine Schafer
Verified
Legal
Coral Springs, Florida
1-10 Employees
Online Review
Verified
Smith.ai provides ongoing virtual reception services for a small law firm. The team answers incoming calls, schedule calls, and follow up on leads and clients.
Smith.ai's collaboration with the client was able to save them a lot of their time. The team is responsive and their workflow is great. They were able to stick with the detailed script that was provided.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I own a small law firm in South Florida that focuses on estate planning and probate administration.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Smith.ai is my virtual answering service. They answer incoming call, make outbound calls. Outbound calls include scheduling my calls for me as well as following up on leads and clients.
What were your goals for this project?
I needed to full outsource management of my phone line and scheduling.
SOLUTION
How did you select Smith.ai?
A lot of lawyers I know use and recommend them so I gave them a chance. It's been a year and I'm very happy with their services.
Describe the project in detail.
I think you can set your hours of call service but for my firm I have them answer calls from 9am-5pm and then instructed to turn on my firm's recorded message and voice message.
What was the team composition?
They have a good team of individuals that answer calls and make outbound calls. All have been friendly - my clients have remembered those that assist them by name and have told me they appreciated how helpful they were.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Saves me so much time! I don't have to answer my phone, return calls, schedule meetings etc. I'm so appreciative of how quick they are to respond to my client callbacks. They also don't make any errors with names or phone numbers - something another company did do which caused me to lose out on potential income.
How effective was the workflow between your team and theirs?
Great! You provide a detailed script and they stick to it. You can even provide links to your CRM and they will input information which saves time for your team (who then doesn't have to input them manually).
What did you find most impressive about this company?
How responsive they are to me and my clients. Great customer service and they provide great trainings! They just launched an insider series where you can learn more about lead generation and intake procedures as well as marketing. They really want their clients to succeed.
Are there any areas for improvement?
I haven't discovered any yet.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
"They are competitively priced."
Willing to Refer
5.0
NPS
"I have already brought three of my friends to Smith! All are happy.
Answering & Web Chat Services for Personal Injury Law Firm
Call Center Services
Less than $10,000
Sep. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They are extremely responsive and helpful."
Dec 26, 2020
Owner, The Law Office of Kaitlin Files LLC
Anonymous
Verified
Legal
Levittown, Pennsylvania
1-10 Employees
Online Review
Verified
Smith.ai provides answering and online chat services for a personal injury law firm's new leads. The team ensures that all prospective clients can schedule appointments at any time.
Since Smith.ai took over the project, the client's calendar has been properly scheduled and their leads have been qualified. Whenever there are any issues, they immediately address them. Their work ethic also stands out as they know when to transfer a call or directly take a message.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a personal injury law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
To answer all incoming calls from new leads as well as manage the online chat on the website.
What were your goals for this project?
To make sure every incoming potential new client speaks with a person when they call and get scheduled to speak with an attorney.
SOLUTION
How did you select Smith.ai?
I had bad experiences with other answering services. I heard about Smith.ai on a podcast.
Describe the project in detail.
Smith.ai now answers my phone 24/7 and schedules clients with appointments.
What was the team composition?
I do not know how many people they have.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
I have stopped managing calls at all hours of the day interrupting my work flow. My calendar is getting properly scheduled. The leads are qualified. The receptionists are also savvy enough to know when to transfer a call to me directly and not take a message.
How effective was the workflow between your team and theirs?
Excellent. They are extremely responsive and helpful.
What did you find most impressive about this company?
The efficiency. If I have an issue (one this entire time) it is addressed immediately and fixed. They took over my entire setup and onboarding. I have no concerns about incoming calls being handled properly.
Are there any areas for improvement?
No.
RATINGS
5.0
"Love this service."
Quality
5.0
Service & Deliverables
"I do not have any complaints."
Schedule
5.0
On time / deadlines
"Easy, quick, and informative."
Cost
5.0
Value / within estimates
"Affordable for what you need."
Willing to Refer
5.0
NPS
"I already have multiple times.
Call Center Services for Marketing Agency
Call Center Services
Less than $10,000
Oct. 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have an effective workflow."
Nov 8, 2020
Managing Partner, SmartSites
Michael Melen
Verified
Advertising & marketing
Paramus, New Jersey
51-200 Employees
Online Review
Verified
Smith.ai performs call center services for a marketing agency. The team prevents the client's calls from transferring to voicemail.
Since Smith.ai took over the project, they have managed to answer all the company's calls so far. With their efficient and reliable support, the client's leads have increased. Overall, it is a satisfying ongoing partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I work for a marketing agency. We signed one of our clients, a medispa, to Smith.ai's answering services.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Answering service after hours and for overflow.
What were your goals for this project?
To get phone calls picked up that otherwise would go to voicemail
SOLUTION
How did you select Smith.ai?
They were top rated in the category
Describe the project in detail.
We needed a company that would pick up phones when they were all busy, or when the office was closed.
What was the team composition?
We dealt with Peter (Partner Development Manager) and Valerie (Partner Account Manager)
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
All phone calls are now picked up, and the lead details are emailed instantly.
How effective was the workflow between your team and theirs?
It was good.
What did you find most impressive about this company?
Their pricing is based on real phone calls and they pickup 24/7 bilingual.
Are there any areas for improvement?
I cannot think of any areas of improvement.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 61-70 of
83 Reviews
Premier Verified means Clutch independently confirmed Smith.ai is a legally registered business, has had its financial risk status checked (Creditsafe: Moderate Risk), and is backed by 81 verified client reviews averaging 4.8 stars.
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