Smith.ai offers superior call answering and intake services for businesses of all sizes. AI Receptionist is our AI + human call answering solution. On these plans, our AI seamlessly handles call answering, lead qualification, intake, and more, with our live agents available as needed. AI Receptionist plans start at $95/month.
Our Virtual Receptionist plans include North America-based receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; and make outbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. Plans start at $300/month.
With integrations including Clio, MyCase, PracticePanther, Lawmatics, and Calendly, plus thousands more through Zapier and Make, conversations are synced with your systems in real-time.
Our offerings include:
24/7 handling of calls and chats
Bilingual services (English & Spanish)
Options to handle all calls, after-hours, weekends, or overflow
Free spam blocking
Lead qualification and intake form completion
Outbound calls and outreach campaigns
Thousands of CRM and software integrations
Call recording and searchable transcripts
Client dashboard with conversation history
Call intelligence and performance analytics
Text and email follow-up messages
Conflict checks (for law firms)
Partner portal: Agencies can access clients' conversation data for improved campaign performance (optional)
We offer a risk-free, 30-day money-back guarantee.
Plans are monthly, with no cancellation fees.
Small or large, we work with businesses of all types across all industries. Let us explore with you how we can align with your growth goals and budget. Schedule a free consultation at https://smith.ai/booking.
Smith.ai offers competitive pricing with services costing less than $10,000 annually for comprehensive call answering and appointment scheduling. Clients appreciate the value for cost, citing improved efficiency and professional service, although some noted variable support quality.
Smith.ai effectively filters out spam and unwanted calls, saving clients time and allowing them to focus on more important business activities.
Cost-Effective Solutions
Many clients highlight the cost-effectiveness of Smith.ai's services, noting that they provide excellent value for money compared to hiring full-time staff or other service providers.
Improvement Areas in Onboarding
Some clients mentioned the need for better onboarding processes, suggesting that more personalized support and resources could enhance the initial setup experience.
Commitment to Improvement
Smith.ai demonstrates a commitment to continuous improvement, regularly updating their services and features to better meet client needs.
Professional and Courteous Service
Clients appreciate the professionalism and courteous nature of Smith.ai's receptionists. This has been a key factor in maintaining a positive client experience and enhancing the company's reputation.
Consistent Quality of Service
Despite a rotating team of receptionists, Smith.ai maintains a consistently high quality of service, which is appreciated by clients across various industries.
Back Office OutsourcingCall Center ServicesCustomer Service Outsourcing
$10,000 to $49,999
Apr. 2020 - May 2023
0.5
Quality
0.5
Schedule
0.5
Cost
0.5
Willing to Refer
0.5
"They exhibited poor customer service."
Oct 2, 2023
VP, Hopkins Air Conditioning
Chad Hopkins
Verified
Other industries
West Palm Beach, Florida
11-50 Employees
Online Review
Verified
Smith.ai provided call center services for an HVAC contractor. The team was responsible for answering end customer's calls and messages while adhering to a structured script.
Smith.ai failed to deliver the project, falling short of the client's expectations. Smith.ai charged the client without yielding any measurable outcomes for them. They also refused to refund the client and demonstrated inadequate customer service. The client was disappointed with the partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Vice President of Hopkins Air Conditioning
Describe what your company does in a single sentence.
Air Conditioning Repair & Replacement
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Answer our phone calls after hours
SOLUTION
How did you find Smith.ai?
Online Search
Why did you select Smith.ai over others?
Referred to me
How many teammates from Smith.ai were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Answering service to handle our overflow & after hours phone calls
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Timely answering of phone calls.
Accurate messages taken.
Accurate script following.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
No. Response
What was your primary form of communication with Smith.ai?
Email or Messaging App
What did you find most impressive or unique about this company?
nothing
Are there any areas for improvement or something Smith.ai could have done differently?
Be very careful signing up with smith.ai It’s impossible to cancel your service. When you try to cancel you go in circles with them making offers for you to stay. Eventually when you've think you've cancelled the service they fraudulently continue to charge your card. I made them aware and they admitted of their mistake but refused to refund the charges. They exhibited poor customer service.. STAY AWAY!!!
RATINGS
1.0
Quality
0.5
Service & Deliverables
Schedule
0.5
On time / deadlines
Cost
0.5
Value / within estimates
Willing to Refer
0.5
NPS
Call Center Services for Regenerative Medicine & Therapy Co
Back Office OutsourcingCall Center Services
Data Entry & Processing
+3
Confidential
June 2023 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"We're impressed by their thoroughness."
Sep 19, 2023
Practice Manager, Houston Regenerative Therapy
Anonymous
Verified
Other industries
Houston, Texas
1-10 Employees
Online Review
Verified
Smith.ai provides call center services for a regenerative medicine and therapy company. The team is responsible for appointment setting, answering questions, and transferring calls from patients.
Smith.ai’s efforts have increased conversions and show rates, meeting the client's expectations. Their prompt and thorough approach has resulted in a positive partnership. Ultimately, they communicate effectively via virtual meetings and emails, and the client is satisfied with the engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Practice Manager of Houston Regenerative Therapy
Describe what your company does in a single sentence.
We provide patients with Regenerative Medicine and therapies.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Smith.ai to accomplish?
Appointment setting
SOLUTION
How did you find Smith.ai?
Referral
Why did you select Smith.ai over others?
Referred to me
How many teammates from Smith.ai were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Appointment setting, answering patient questions and transferring calls to our office during office hours. Also after hours services.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Higher conversion and show rate.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
Always prompt and thorough with reports.
What was your primary form of communication with Smith.ai?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
We're impressed by their thoroughness
Are there any areas for improvement or something Smith.ai could have done differently?
Less expensive, but you get what you pay for and more.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Call Center Services for Law Firm
Call Center Services
Less than $10,000
Jan. 2022 - Jan. 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their professionalism and ability to manage stressful and difficult callers were impressive."
Jan 11, 2023
Case Manager, H. Ernest Stone, Attorney PC
Joanne Dubray
Verified
Legal
Beverly, Massachusetts
1-10 Employees
Online Review
Verified
Smith.ai provided call center services to a law firm. They answered calls, took messages, and routed calls.
Smith.ai helped the client receive positive feedback about their telephone receptionists. Their team impressed the client with their professionalism, smooth communication, and ability to manage stressful and difficult callers.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a small law practice and I work as a Case Manager.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
We needed a reliable professional call answering service. Smith.AI has exceeded our expectations.
SOLUTION
How did you select this vendor and what were the deciding factors?
We were referred by another law practice.
Describe the project in detail and walk through their service package, including any calling tools used.
Phone call answering, message taking, routing calls, etc.
Who did you work with and what was the feedback process like?
We have an account manager and communication is very smooth.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
We receive compliments regularly about our telephone receptionists.
Describe their project management style, including communication tools and timeliness.
N/A
What did you find most impressive or unique about this company?
Their professionalism and ability to manage stressful and difficult callers were impressive.
Are there any areas for improvement or something they could have done differently?
No
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Reception Services for Law Practice Firm
IT Staff Augmentation
$10,000 to $49,999
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Smith.ai is excellent at providing feedback and making corrections when necessary."
Sep 15, 2022
Owner, NP Weiss Law
Nicholas Weiss
Verified
Legal
Cleveland Heights, Ohio
1-10 Employees
Online Review
Verified
Smith.ai provides virtual reception services for a family law firm. The team acts as the initial point of contact for prospective customers, takes their information, and schedules meetings.
Thanks to Smith.ai's ongoing involvement, the company is able to achieve more billable hours, provide 24-hour reception for their clients, and improve their savings. The team is highly productive, and internal stakeholders are particularly impressed with Smith.ai's streamlined process and software.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a six person law firm focusing in family law and real estate.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Virtual reception and intake.
SOLUTION
How did you select this agency and what were the deciding factors?
Recommended to me by other lawyers. Deciding factors were cost, ease of use, and features.
Describe the project in detail and walk through the stages of the project.
Smith ai acts as the initial contact point for calls to our general number. They take prospect information and transfer calls or schedule intakes depending on a variety of factors.
Describe the recruitment process in detail.
Applied and signed up in a matter of minutes.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
We have substantially more time for billable work, have a 24 hour reception, and the cost is substantially below hiring an individual in-house for the same tasks.
How effective was the workflow between your team and theirs?
Extremely effective. Smith.ai is excellent at providing feedback and making corrections when necessary.
What did you find most impressive or unique about this company?
Ease of use and integrations with our firm management software.
Are there any areas for improvement or something they could have done differently?
Implementation of changes can take longer than wished for.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
Virtual Receptionist Services for Employment Law Firm
Call Center Services
Less than $10,000
Jan. 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their services are flawless and affordable."
Jun 16, 2022
Owner, Hommel Law Firm PC
Bill Hommel
Verified
Legal
Tyler, Texas
1-10 Employees
Online Review
Verified
Smith.ai provides virtual receptionist services for an employment law firm. Their resources handle all incoming calls for the client and transmit the information that they gain from the callers to the company.
Thanks to Smith.ai's services, the company has gained greater intake capabilities. The team works seamlessly with the client, and their resources have proven to be skillful in dealing with difficult callers and prospective customers. They always resolve challenges quickly and gracefully.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
Smith.ai provides virtual receptionist services for my firm
SOLUTION
How did you select this vendor and what were the deciding factors?
I was recommended to Smith.ai by my website hosting company
Describe the project in detail and walk through their service package.
Smith.ai handles all of the incoming calls from our website, gains valuable information, and transmits that information immediately to my firm.
How many resources from the vendor's team worked with you, and what were their positions?
I worked with a sales team at the outset whom I do not recall their names, but they were excellent with the onboarding process and also with ongoing customer support
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We are able to handle exponentially more intakes than we did before we had Smith.ai. Their services are flawless and affordable.
How effective was the workflow between your team and theirs?
Smith.ai made the transition to virtual receptionist completely seamless.
What did you find most impressive or unique about this company?
Their employees are outstanding in dealing with difficult clients and prospective clients of our firm. They never fail to handle situations with grace and speed.
Are there any areas for improvement or something they could have done differently?
none.
RATINGS
5.0
Quality
5.0
Service & Deliverables
"Could not ask for more from Smith.ai"
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Ongoing Call Support for Law Firm
Call Center ServicesHR Consulting
Less than $10,000
Jan. 2021 - Ongoing
4.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
4.5
"The receptionists follow my script and are skilled at scheduling consultations and taking detailed messages."
May 31, 2022
Owner, Anderson Law
Rhonda Anderson
Verified
Legal
Philadelphia, Pennsylvania
1-10 Employees
Online Review
Verified
A law firm hired Smith.ai to manage their virtual receptionist services. The assigned team handles calls and schedules consultations for prospective and current clients 24/7.
Despite a couple of complaints regarding paid consultations and PayPal accounts, the overall service has been excellent. Smith.ai constantly adds new features to the client's platform and helped whenever they encountered any issues.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the owner of a law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
We receive ongoing calls from prospective and current clients. Needed a 24 hour virtural receptionist to handle calls and schedule consultations.
SOLUTION
How did you select this vendor and what were the deciding factors?
Researched about 5 virtual receptionist companies inlcuding Pineapple staffing and Ruby
Describe the project in detail and walk through their service package, including any calling tools used.
Compatiable with Line2 and Calendly
Who did you work with and what was the feedback process like?
An account manager and various receptionists. When I have concerns I get an immediate response.
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
Smith.ai has been very helpful in scaling my business. The receptionists follow my script and are skilled at scheduling consultations and taking detailed messages.
Describe their project management style, including communication tools and timeliness.
Daily emails with call summaries are provided
What did you find most impressive or unique about this company?
Constantly adding new features and receptive to help when there are issues.
Are there any areas for improvement or something they could have done differently?
I've had a couple of complaints regarding paid consultations and paypal accounts.
RATINGS
4.0
Quality
4.5
Service & Deliverables
"Easy to work with"
Schedule
5.0
On time / deadlines
"No problems with scheduling"
Cost
4.5
Value / within estimates
"Valuable compared to other services"
Willing to Refer
4.5
NPS
Call Center Services for Web Design Agency
Call Center Services
Less than $10,000
Jan. 2019 - Ongoing
4.5
Quality
5.0
Schedule
5.0
Cost
4.5
Willing to Refer
4.5
"They've been managing the project very well."
Sep 27, 2021
CEO, AMARQUEZ
Aaron Marquez
Verified
Advertising & marketing
California, United States
1-10 Employees
Online Review
Verified
Smith.ai provides ongoing call center services for a web design agency. The team is in charge of answering incoming calls and setting up appointments on a 24/7 basis.
With Smith.ai's involvement, the client has seen an increase in qualified appointments. The team leads a smooth workflow by utilizing their strong project management skills, and they continue to provide great value to the company with their hard work and quality services.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We moved from Ruby to Smith.ai and haven't looked back. While there isn't a portal like Ruby, the customer service and quality of receptionist (and price) makes up for it. We love the fact we can have someone manage our live chat and Facebook messaging as well. This service has helped us qualify clients.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
Unqualified calls, too many calls to handle
SOLUTION
How did you select this vendor and what were the deciding factors?
Based on pricing and value
Describe the project in detail and walk through their service package, including any calling tools used.
They provide receptionist service (24/7) for us and setup appointments
Who did you work with and what was the feedback process like?
Betty - process was easy!
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
More qualified appointments (not wasting my time)
Describe their project management style, including communication tools and timeliness.
They've been managing the project very well.
What did you find most impressive or unique about this company?
Value and add-ons
Are there any areas for improvement or something they could have done differently?
None.
RATINGS
4.5
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
4.5
NPS
Call Center Services for Law Firm
Call Center Services
Confidential
May 2021 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their customer service and communication are outstanding."
Sep 13, 2021
Chief of Staff, Law Firm
Anonymous
Verified
Legal
Tampa, Florida
1-10 Employees
Online Review
Verified
Smith.ai provides call center services for a law firm. The team handles the after-woking hours calls from third-party clients.
Since Smith.ai has joined the project, the client has prevented overflows and has gained a personalized ambiance. Overall, the vendor takes direction excellently.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are loving to have our "after-office-hours" answering service from Smith.ai on our side 24/7! Thank you again and Stay Safe!
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai, and what were your goals??
after-hours answering service (potentially take on more in the future)
SOLUTION
How did you select this vendor and what were the deciding factors?
Referred to Smith AI because of their outstanding customer service.
Describe the project in detail and walk through their service package, including any calling tools used.
after-hours answering service that also schedules intake for us as well. Very convenient!
Who did you work with and what was the feedback process like?
Smith. AI and they are very responsive to any and all questions
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
helps with overflow and gives a personalized touch to our firm
Describe their project management style, including communication tools and timeliness.
they take direction well and mimic my personal intake process for me so I can trust that they are doing an outstanding job.
What did you find most impressive or unique about this company?
Their customer service and communication are outstanding.
Are there any areas for improvement or something they could have done differently?
Not at this time.
RATINGS
5.0
"Excellent"
Quality
5.0
Service & Deliverables
"Excellent"
Schedule
5.0
On time / deadlines
"Excellent"
Cost
5.0
Value / within estimates
"Excellent"
Willing to Refer
5.0
NPS
"Excellent
Receptionist Services for Cleaning Service6
Call Center Services
Less than $10,000
January 2021
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They have dramatically helped my business with their scheduling services."
May 8, 2021
Owner,
Carlos Castro
Verified
Other industries
Berlin, Connecticut
1-10 Employees
Online Review
Verified
Smith.ai was tasked with providing receptionist services for a cleaning service. The client wanted a team that would answer their calls and set meetings when the client was busy.
Smith.ai maintained a flat rate despite having received fluctuating amount of calls. The client described their communication as easy and professional for both their internal team and their end clients. The vendor managed to schedule 20 clients within a month.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I own a pressure washing company
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire , and what were your goals??
I hired smith ai to help me generate new leads by answering my phone and getting therm on the schedule when I can not be reached
SOLUTION
How did you select this vendor and what were the deciding factors?
they have great reviews and customer service
Describe the project in detail and walk through their service package, including any calling tools used.
so my phone rings constantly and I couldn't answer the phone as I work for my company cleaning. They have dramatically helped my business with their scheduling services.
Who did you work with and what was the feedback process like?
I worked with smith ai representative betsy Barnett and andrea Jacobs , process was real simple I gave them my company information and they cam up with an amazing pitch for my customers
RESULTS & FEEDBACK
Can you share any measurable outcomes of the project or general feedback about the service?
so far we have scheduled or 20 clients using smith ai schedling add on
Describe their project management style, including communication tools and timeliness.
amazing comunitication and very easy to use
What did you find most impressive or unique about this company?
the fact they are willing to answer the phone for a flat rate rather then charge by the min
Are there any areas for improvement or something they could have done differently?
they are amazing and that's final
RATINGS
5.0
Quality
5.0
Service & Deliverables
"each representative is very professional"
Schedule
5.0
On time / deadlines
"very simple and a pleasure"
Cost
5.0
Value / within estimates
"extremely affordable"
Willing to Refer
5.0
NPS
"I already have multiple times
Receptionist Services for Intellectual Property Law Firm
Business Consulting
Less than $10,000
July 2020 - Ongoing
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"My receptionist costs are greatly reduced by using Smith.ai."
May 5, 2021
Managing Attorney, Simpson Trademark Law, PLLC
Sarah Simpson
Verified
Legal
Lubbock, Texas
1-10 Employees
Online Review
Verified
Smith.ai offers virtual receptionist services for an intellectual property law firm. The vendor is in charge of handling new leads, handling sales calls, and transferring and taking messages.
Smith.ai quickly resolves the problems they encounter in their partnership with the firm. They are accessible, responsive, and productive to work with. All the receptionists that the vendor offers have received positive feedback from the client.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am the managing attorney of an intellectual property boutique law firm.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Smith.ai?
virtual receptionist services
SOLUTION
How did you select this firm and what were the deciding factors?
I selected Smith.ai based on recommendations from other attorneys, their affordable pricing, and reviews from others.
Describe the project in detail and walk through their service package.
Smith.ai virtual receptionists answer all incoming calls for my law firm. They are in charge of handling new leads, they block sales calls, transfer calls, and take messages when we are not available.
How many resources from the vendor's team worked with you, and what were their positions?
I have worked with an estimated 30+ receptionists and administration.
RESULTS & FEEDBACK
Can you share any outcomes from the engagement that demonstrate progress or success?
I listen to recorded calls every once in a while, and I have only had a problem 1 time which was immediately addressed and taken care of.
How effective was the workflow between your team and theirs?
Great. They are very easy to contact and they are very responsive.
What did you find most impressive or unique about this company?
My receptionist costs are greatly reduced by using Smith.ai. And all of the receptionists have been great.
Are there any areas for improvement or something they could have done differently?
No.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Showing 51-60 of
77 Reviews
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