Name: HelpSquad
Address: 436 North Main Street, Doylestown, United States, PA, 18901, US
Telephone: 877-775-3667
Price range: < $25
Rating: 5.0

🏅Best Customer Service Outsourcing in 2026

HelpSquad is a managed customer service and virtual assistant company serving healthcare practices, e-commerce, SaaS, legal, real estate, and more. Ranked a Top Customer Service Outsourcing Company for 2025 by The CX Lead and a Top BPO Company, Top Email Support Services Company, and Top Call Center in the United States by Clutch for 2026, HelpSquad is US-managed from Doylestown, PA, with 24/7 support across voice, live chat, email, SMS, and social media starting from $8 per hour, with no upfront costs or implementation fees.

Min project size
$1,000+
Hourly rate
< $25 / hr
Employees
250 - 999
Locations
Doylestown, PA
Year founded
Founded 2015

Service Lines

Back Office Outsourcing: 40%
Call Center Services: 30%
Customer Service Outsourcing: 30%

Select Focus Area

Back Office Outsourcing

Virtual Assistant: 50%
Claims Processing: 10%
Data Entry & Processing: 10%
Legal Outsourcing: 10%
Medical Billing Services: 10%
Payment Processing: 10%

Inbound Services

Virtual receptionist: 40%
Answering services: 30%
Inbound appointment scheduling: 30%

Customer Service Outsourcing

Chat Support Services: 30%
Email Support Services: 30%
Phone Support Services: 30%
Order Processing & Taking: 10%

Outbound Services

B2C Telemarketing & telesales: 40%
Customer Surveys & Market Research Calls: 30%
Third party verification: 30%

Industries

eCommerce: 30%
Education: 15%
Information technology: 15%
Advertising & marketing: 10%
Dental: 10%
Legal: 10%
Medical: 10%

Clients

Midmarket ($10M - $1B): 55%
Small Business (<$10M): 25%
Enterprise (>$1B): 20%

Pricing Snapshot

Min. project size $1,000+

Avg. hourly rate < $25 /hr

Rating for cost 5 /5

What Clients Have Said

HelpSquad offers good value for cost, with clients highlighting affordable pricing and significant labor cost savings (up to 33%). Project investments range from $10,000 to $25,000. Clients appreciate the responsiveness, culture fit, and tailored solutions that meet their budgetary needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 8 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

Learn more about SEO pricing

Select a service to see pricing information

Back Office Services Packages

starting at $775/month

Customer Support Outsourcing Packages

starting at $185/month

HelpSquad Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Client Satisfaction with Service Quality

HelpSquad clients express high satisfaction with the quality of services provided, noting professionalism and effectiveness in achieving project goals and enhancing customer interactions.
Adaptability and Scalability

Clients appreciate HelpSquad's ability to scale services up or down based on changing needs. This flexibility allows businesses to adapt quickly without disrupting service quality.
Effective Cost Management

HelpSquad offers services that fit within client budgets, delivering significant cost savings. Clients report reduced labor costs and value for money, making them an economical choice for outsourcing needs.
Enhanced Project Management

HelpSquad is noted for effective project management, delivering on time and within budget. Clients appreciate their ability to handle tasks efficiently, with attention to deadlines and client feedback.
No Significant Areas for Improvement

Most clients did not identify any areas for improvement, indicating high satisfaction with HelpSquad's services. This suggests a consistently positive experience across different projects.

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Call Center Services Customer Service Outsourcing
Chat Support Services
+1
$50,000 to $199,999
Aug. 2025 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The entire team communicates promptly and with great attention to detail."

Dec 10, 2025

Managing Partner, Vello Property Management

William Myers

Real estate
New Orleans, Louisiana
11-50 Employees
Online Review
Verified

HelpSquad provides customer service outsourcing for a property management company. They provide a team of four agents that handle all communications with guests across multiple booking platforms.

HelpSquad's work has had a positive impact. The team has expanded the client's hours of active guest communication by 25% and achieved a 33% reduction in labor costs. Their project management and communication have been excellent. Tasks are completed on time, and issues are resolved quickly.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Partner, Director of Operations of Vello Property Management

Describe what your company does in a single sentence.

Vello is a residential property management company specializing in short term rentals.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HelpSquad to accomplish?

Outsource guest services at an affordable price

SOLUTION

How did you find HelpSquad?

Online Search

Why did you select HelpSquad over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost
Company values aligned

How many teammates from HelpSquad were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Helpsquad provides Vello a team of 4 customer service agents that handle all communications with guests inquiring about or actively staying at one of our short term rentals. The team provides service approximately 18 hours per day 365 days a year.

Unified inbox monitoring for messages originating across multiple booking platforms such as Airbnb. VRBO, and Marriott Bonvoy
Escalations of issues to appropriate Vello staff
Cross referencing Vello internal database and documentation to provide accurate informaiton to guests in a timely fashion
Coordinate trip alterations, refunds, and discounts

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within the first 3 months, we expanded our hours of active guest communication by about 25% and acheived record guest communication quality control scores. On cost, we delivered approximately 33% labor cost savings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Tasks are completed on time and any issues resolved quickly. Team takes feedback with urgency and care.

What was your primary form of communication with HelpSquad?

Virtual Meeting

What did you find most impressive or unique about this company?

Communication is exceptional. From the sales process with Jason, to onboarding with Chad, and now our accoutn management with James and Rose, the entire team communicates promptly and with great attention to detail.

RATINGS

5.0

Call Center Services IT Staff Augmentation Transcription
Confidential
Jan. 2023 - Aug. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The distinction here is their personalized level of service and broad technical depth for the cost."

Jul 24, 2025

Product Management Executive, National University

Anonymous

Education
San Diego, California
5,001-10,000 Employees
Online Review
Verified

HelpSquad provided live chat and call center staff augmentation for a higher education institution. The team also offered chat analytics and integrated Salesforce into the client's CRM.

The client was pleased with the services provided by HelpSquad, which worked well for them. The team was willing to support the client's needs and scale up or down as needed. HelpSquad was responsive and supportive. Their personalized approach and technical expertise were commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a Product Management Executive at National University

Describe what your company does in a single sentence.

National University is breaking barriers in education.

Through Whole Human Education™, our innovative approach to student success, NU is reshaping higher education for busy adults and working professionals. Along with our 150+ academic career-relevant programs, achievable four- and eight-week course structure, and flexible online class options, we provide meaningful academic, financial, career, family, and wellness support services designed to help students succeed in the classroom, at work, at home, and beyond.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HelpSquad to accomplish?

Live chat
Call Center Augmentation
Chat analytics

SOLUTION

How did you find HelpSquad?

Other

Why did you select HelpSquad over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from HelpSquad were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LiveHelpNow/Helpsquad was our webchat and call center staff augmentation solution for three years. They feature a robust product offering that includes large scale CRM integration (Saleforce), Knowledge Base and Generative AI.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

LiveHelpNow is one of those solutions that 'just worked' for us. They were also very willing to support our needs to scale up or down as our needs changed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The solution that we leveraged was turn key and did not require much if any project management.

What was your primary form of communication with HelpSquad?

Email or Messaging App

What did you find most impressive or unique about this company?

The distinction here is their personalized level of service and broad technical depth for the cost.

Are there any areas for improvement or something HelpSquad could have done differently?

RATINGS

5.0

AI Development Call Center Services
Email Support Services
+5
$10,000 to $49,999
Oct. 2022 - Oct. 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I had such a good experience working with them."

Feb 22, 2024

Manager of Customer Success, LiveHelpNow LLC

Jared Brown

Business services
Hatboro, Pennsylvania
11-50 Employees
Phone Interview
Verified

An omnichannel support solutions company hired HelpSquad for virtual assistant development. Based on the client's needs, the team created a virtual assistant to attend phone calls, emails, and live chats.

HelpSquad's delivered product helped the client save company time and handle more tasks within a day. HelpSquad's team was timely and stayed on budget through a communicative process. The client also praised the team's ability to understand their needs.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of customer success of LiveHelpNow LLC, an omnichannel support solutions company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with HelpSquad?

We needed help creating a virtual agent to handle live chat, email, and phone call requests to alleviate the workload from our frontline customer interaction and save us time.

SOLUTION

What was the scope of their involvement?

HelpSquad helped us develop a virtual assistant. We told them our requirements and how we wanted the agent to feel like an extra hand for us, and after training HelpSquad’s team, they started building the product.

In terms of features, the virtual assistant was programmed to attend phone calls, emails, and live chats.

What was the team composition?

I mainly worked with one member of HelpSquad’s team.

How did you come to work with HelpSquad?

Someone referred HelpSquad to us.

How much have you invested with them?

We invested $10,000–$25,000 with them.

What is the status of this engagement?

We worked together from October 2022–October 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

HelpSquad delivered exactly what we needed and helped us save time, so I gave them a five out of five. The product enabled us to handle phone calls, emails, and chats during back-to-back meetings, which helped us accomplish more tasks within a day. Overall, HelpSquad's product made things a lot smoother.

How did HelpSquad perform from a project management standpoint?

Everything was satisfactory with HelpSquad's project management in terms of delivering on time and within budget.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to congratulate the whole team because everyone seemed to know what they were doing.

What did you find most impressive about them?

HelpSquad's ability to perfectly understand our needs was their strongest point.

Are there any areas they could improve?

I didn't think there was anything they could improve on because I had such a good experience working with them.

Do you have any advice for potential customers?

Be very clear with your needs so they can provide exactly what you want.

RATINGS

5.0

Call Center Services Customer Service Outsourcing Sales Outsourcing
Chat Support Services
+5
$10,000 to $49,999
Jan. 2020 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We're impressed with their attention to detail. They've also never done the same mistake twice."

Feb 12, 2024

Executive, Imagine Advanced Dental Arts

Anonymous

Other industries
Lawrenceville, New Jersey
11-50 Employees
Online Review
Verified

HelpSquad, LLC provides ongoing virtual assistant services for a dental clinic. The goal is to alleviate the client's internal staff workload. This includes inbound/outbound calls, billing, and data entry.

The client is not satisfied with the results of the engagement thus far. This review includes the vendor's response.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the executive of Imagine Advanced Dental Arts

Describe what your company does in a single sentence.

Imagine Advanced Dental Arts provides boutique cosmetic and surgical dentistry at our Lawrenceville, New Jersey location.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HelpSquad, LLC to accomplish?

Appointment scheduling
Billing
Data entry

SOLUTION

How did you find HelpSquad, LLC?

Referral

Why did you select HelpSquad, LLC over others?

Close to my geographic location
Pricing fit our budget
Good value for cost

How many teammates from HelpSquad, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We have 3 VAs with HelpSquad. The goal was to alleviate internal staff workload which included front desk functions such as inbound/outbound calls, patient appointments and billing as well as data entry. HelpSquad helped us achieve out goals and more. I highly recommend their virtual assistant services for all struggling businesses. Not only our patients happier as we provide around the clock professional support but as a business owner I am also happy due to how inexpensive the service is. The quality is also outstanding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Dentrix 90 day + aging report showed hundreds of thousands of dollars not collected. This was addressed within 60 days. Patients to be able to reach us to schedule, move or cancel appointments any hour of the day. This was accomplished within 2 weeks. Insurance administrative tasks as well as patient billing was addressed and optimized within 2 months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very responsive. Always available. Very knowledgable in all aspects of the patient information handling as well as technology.

What was your primary form of communication with HelpSquad, LLC?

Virtual Meeting

What did you find most impressive or unique about this company?

We're impressed with their attention to detail. They've also never done the same mistake twice.

Are there any areas for improvement or something HelpSquad, LLC could have done differently?

Nothing so far

RATINGS

5.0

Conversion Optimization Demand Generation Marketing Public Relations
Conversion Rate Auditing Services
+3
Less than $10,000
May 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I don't have any complaints at all."

Nov 18, 2024

CEO, ReVerb

David Roberts

Advertising & marketing
Rochester, Minnesota
11-50 Employees
Online Review
Verified

A digital marketing agency hired HelpSquad to increase leads and communicate with customers. The team manages the client's live chat on their website 24/7.

Thanks to HelpSquad's efforts, the client has seen a 10% increase in weekly leads. The team is in constant contact with the client via email and is always available for a call. Overall, their customer service is excellent for both the client and their customers.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the CEO of ReVerb

Describe what your company does in a single sentence.

ReVerb is a digitial marketing agency, providing marketing content, SEO services and more

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HelpSquad to accomplish?

Capture more leads
Engage with customers

SOLUTION

How did you find HelpSquad?

Online Search

Why did you select HelpSquad over others?

High ratings
Pricing fit our budget
Great culture fit
Company values aligned

How many teammates from HelpSquad were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Helpsquard to manage live chat on our website 24/7, secure leads and be available to your customers and prospects 24/7.
Since the start of the project you were able to secure 10 more leads per week.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We actuall increased our leads by 10 per week. Looking to see how many more we can get

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were in constant contact via email, and if I ever had a question I could get on a call with their team

What was your primary form of communication with HelpSquad?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Really the customer service was excellent, both in terms of for me and our clients

Are there any areas for improvement or something HelpSquad could have done differently?

I don't have any complaints at all

RATINGS

5.0

Call Center Services Customer Service Outsourcing
Chat Support Services
+2
$10,000 to $49,999
Jan. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay."

Aug 1, 2024

Director, Restore

Sean Woods

Medical
Oak Brook, Illinois
51-200 Employees
Online Review
Verified

HelpSquad has been hired by a medical company to manage their customer service. The team is tasked with responding to chat inquiries, speaking to leads, creating records, and answering any customer questions.

HelpSquad has successfully helped the client handle their chats in a timely and professional manner, meeting the client's expectations. The team is easy to work with, promptly implements the client's change requests, and maintains communication through virtual meetings, email, and messaging apps.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Restore

Describe what your company does in a single sentence.

Medical

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HelpSquad to accomplish?

Handling website chats
Customer Service

SOLUTION

How did you find HelpSquad?

Online Search

Why did you select HelpSquad over others?

Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Responding to chat inquiries.
Speaking to leads.
Creating records for us.
Answering any questions the chatter may have.
Setting the lead up for us.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Helpsquad handles all of our chats in a timely and professional manner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

HelpSquad is very timely and great to work with. I highly recommend them.

What was your primary form of communication with HelpSquad?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

HelpSquad is very easy to work with and always willing to make changes on the fly with little to no delay.

Are there any areas for improvement or something HelpSquad could have done differently?

Not that I can think of right off hand.

RATINGS

5.0

Customer Service Outsourcing
Chat Support Services
Confidential
Dec. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Their responsiveness is impressive."

Jul 30, 2024

Director of Marketing, Mason Bottle

Kirstyn Velez

Other industries
Lexington, Kentucky
1-10 Employees
Online Review
Verified

HelpSquad provides live chat support services for a consumer products company. The team provides round-the-clock customer service through the client's website and addressed concerns professionally.

Within the first quarter of working with HelpSquad, the client has reduced their cart abandonment rate by 15%. Additionally, they've increased their conversion rate by almost 25%. The team's customer-centric approach and responsiveness have resulted in positive partnership with the client.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Director of Marketing of Mason Bottle

Describe what your company does in a single sentence.

Mason Bottle was created to give parents and caregivers non-toxic, eco-friendly glass baby bottle and feeding options without sacrificing versatility and ease of use.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HelpSquad to accomplish?

Customer Centricity

SOLUTION

How did you find HelpSquad?

Referral

Why did you select HelpSquad over others?

Pricing fit our budget
Good value for cost
Referred to me
Company values aligned

How many teammates from HelpSquad were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

HelpSquad was hired to provide 24/7 customer service via livechat on our website to our customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our conversion rate improved nearly 25% and our Abandoned Cart rate decreased 15% within the first quarter of implementing HelpSquad's LiveChat.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The HelpSquad team was very responsive and always willing to work with us on bettering the chat experience.

What was your primary form of communication with HelpSquad?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their responsiveness is impressive.

Are there any areas for improvement or something HelpSquad could have done differently?

RATINGS

5.0

Back Office Outsourcing Call Center Services Customer Service Outsourcing
Chat Support Services
+7
$200,000 to $999,999
June 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"HelpSquad gave us the freedom to focus on more important tasks."

Mar 1, 2024

Manager of Sales, Big Month Survey

Zack Derin

Manufacturing
Quakertown, Pennsylvania
51-200 Employees
Online Review
Verified

HelpSquad provides 24/7 customer service to a survey kiosk manufacturer's enterprise-level customers via phone, email, and chat. The team also manages sales executives' calendars and procures prospect lists.

Thanks to HelpSquad's efforts, the client has achieved faster product growth and increased revenue because they can focus on product development and strategy. HelpSquad's account manager is attentive, responsive, and insightful. The team's unique email and dashboard reporting has also stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Manager of sales of Big Month Survey

Describe what your company does in a single sentence.

BigMouthSurvey manufactures survey kiosks for instant feedback.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HelpSquad to accomplish?

Provide around the clock support to our customers
Setup sales meetings
Procure prospect lists

SOLUTION

How did you find HelpSquad?

Online Search

Why did you select HelpSquad over others?

Pricing fit our budget
Great culture fit

How many teammates from HelpSquad were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

HelpSquad was hired to provide 24/7 customer service to our enterprise level customers contacting us via phone, email and chat. We also hired several HelpSquad VAsand tasked them with calendar management of our sales executives as well as procurement of prospect lists

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

HelpSquad gave us the freedom to focus on more important tasks. Such as product development and strategy. Not only we achieved faster product growth but also increased revenue and near 0 customer churn.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have one account manager assigned who we love. His name is Chad. Chad has been attentive, responsive and insightful throughout the relationship.

What was your primary form of communication with HelpSquad?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The reporting was very unique. Delivered via email or via and online dashboard. Very easy to follow and understand all activity. Appointments scheduled, deals created, calls received and placed, etc.

Are there any areas for improvement or something HelpSquad could have done differently?

I love the company, can’t say I have any

RATINGS

5.0

API Development Customer Service Outsourcing Web Development
Chat Support Services
Less than $10,000
Sep. 2018 - Mar. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team has been responsive and helpful."

Feb 29, 2024

Department Director, Azzur Group

Anonymous

Other industries
Hatboro, Pennsylvania
501-1,000 Employees
Online Review
Verified

A life science community has hired HelpSquad for API integration. The team is helping the client integrate HelpSquad live chat into the client's websites.

HelpSquad's work has helped the client bring in new leads and enhance their customer service. The team has met every deadline and is responsive and helpful via email. The client also praises the team's account management.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a department director a Azzur Group

Describe what your company does in a single sentence.

From Discovery to Delivery, Azzur Group provides the life science community with full lifecycle solutions for all their GxP needs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HelpSquad to accomplish?

Integration of live chat on our website

SOLUTION

How did you find HelpSquad?

Referral

Why did you select HelpSquad over others?

Referred to me

Describe the scope of work in detail. Please include a summary of key deliverables.

We implemented HelpSquad in 2018 as a live chat feature on Azzur.com and Azzurlabs.com. We have been using the service consistently since that time.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

On top of bringing in a number of new leads, the live chat function allows our customers to reach out quickly to request information, as well as updates on projects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deadlines were met during implementation. Since then, the team has been responsive and helpful.

What was your primary form of communication with HelpSquad?

Email or Messaging App

What did you find most impressive or unique about this company?

Out account manager is incredibly helpful and responsive, and we've never had any issues with the system itself.

Are there any areas for improvement or something HelpSquad could have done differently?

Not up to this point.

RATINGS

5.0

Call Center Services Customer Service Outsourcing Sales Outsourcing
Confidential
Mar. 2022 - Feb. 2024

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They listened to our specific needs and tailored a solution that fit us."

Feb 14, 2024

Managing Partner, InsaneLab

Magnus Sepp

Other industries
Hatboro, Pennsylvania
11-50 Employees
Online Review
Verified

HelpSquad, LLC provided call center services for a software company. Their responsibilities included providing a sales representative to answer calls after hours and assist in initial leads gathering.

Thanks to HelpSquad, LLC, the client enjoyed a 25% increase in their monthly lead volume. Demonstrating a high level of attention to detail and the client's needs, they delivered on time and addressed issues quickly. Their ability to tailor a solution that aligned with the client's needs stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of InsaneLab

Describe what your company does in a single sentence.

WE DEVELOP ENTERPRISE SYSTEMS THAT DRIVE (revenue, engagement, reviews, likes) AND INSPIRE (engagement employees, change).

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire HelpSquad, LLC to accomplish?

Initial lead source
Answer calls during after hours

SOLUTION

How did you find HelpSquad, LLC?

Referral

Why did you select HelpSquad, LLC over others?

High ratings
Good value for cost
Referred to me

How many teammates from HelpSquad, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Needed professional sales representative that could assist in initial leads gathering.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased monthly leads by 25%

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Attentiveness and timeliness was on point.

What was your primary form of communication with HelpSquad, LLC?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

They listened to our specific needs and tailored a solution that fit us.

Are there any areas for improvement or something HelpSquad, LLC could have done differently?

RATINGS

5.0

Showing 1-10 of 11 Reviews

Virtual Assistant Hourly Service

Hire virtual assistants for your business for as low as $7.50 per hour. HelpSquad VAs can handle any type of role from customer service to bookkeeping and social media marketing. Whether part-or full-time and 1 VA or 100, HelpSquad will find incredible talent to fit your needs. The prices below are starting points of any outsourcing discussion.

Small

For a small business looking for part-time help.

$775 /month

Virtual Assistant: Part Time VA

Medium

An expert customer service VA full-time.

$1,400 /month

Virtual Assistant: Full Time VA

Large

A full-time highly skilled and technical voice VA.

$2,100 /month

Virtual Assistant: Tech Support Voice VA

Features	Small $775 /mo	Medium $1,400 /mo	Large $2,100 /mo
Virtual Assistant	Part Time VA	Full Time VA	Tech Support Voice VA

Small $775 /mo
Virtual Assistant	Part Time VA

Medium $1,400 /mo
Virtual Assistant	Full Time VA

Large $2,100 /mo
Virtual Assistant	Tech Support Voice VA

24 x 7 Managed Chat Service

HelpSquad agents will manage your live chats 24 x 7 x 365 with our highly-trained, professional chat agents. Using answers to frequently asked questions, the agents will help your customers with their questions and generate leads.

Small

50 chats per month 25 FAQs per month

$185 /month

SMS / Text Messaging
Facebook Messenger
CRM Integration and Webhooks
Greeting Chatbot
Real-time transcripts

Medium

100 chats per month 50 FAQs per month

$350 /month

SMS / Text Messaging
Facebook Messenger
CRM Integration and Webhooks
Greeting Chatbot
Real-time transcripts

Large

200 chats per month 100 FAQs per month

$600 /month

SMS / Text Messaging
Facebook Messenger
CRM Integration and Webhooks
Greeting Chatbot
Real-time transcripts

Features	Small $185 /mo	Medium $350 /mo	Large $600 /mo
SMS / Text Messaging
Facebook Messenger
CRM Integration and Webhooks
Greeting Chatbot
Real-time transcripts

Small $185 /mo
SMS / Text Messaging
Facebook Messenger
CRM Integration and Webhooks
Greeting Chatbot
Real-time transcripts

Medium $350 /mo
SMS / Text Messaging
Facebook Messenger
CRM Integration and Webhooks
Greeting Chatbot
Real-time transcripts

Large $600 /mo
SMS / Text Messaging
Facebook Messenger
CRM Integration and Webhooks
Greeting Chatbot
Real-time transcripts

Our Story

The HelpSquad team is a virtual family. We work all across the globe with one common mission to serve customers wherever they are. HelpSquad is focused on the health and wellbeing of and career opportunities for all of our team members. Our turnover rate is far below a regular call center and other BPO companies because we care about our people and treat them like we want our customers treated.

Meet the Team

He is a serial entrepreneur, and over the last decade he has founded multiple successful start-ups, all of which successfully make businesses more efficient. He loves building a company from the ground up, creating a vision, and watching it grow.

Jason is the CEO of HelpSquad, helping businesses focus on what they do best while his team handles the hard stuff. The business has doubled in size during 5 years of his leadership. Former CEO of LiveHelpNow, with experience across many industries.

Maria is part of the marketing team at HelpSquad, specializing in content writing and SEO for BPO and healthcare outsourcing. Making sure the right people find the right information at the right time.

Mary is an executive assistant with over 3 years of experience. She enjoys doing various tasks such as graphic design, video editing and content writing. She is on HelpSquad's marketing team and helps leverage the company's business for growth.

Since joining HelpSquad at its earliest stage, I have progressed from chat agent to Director of Operations in 2023. I am committed to strong leadership, operational excellence, and exceptional customer and patient service.

What Sets Us Apart

20 Years of Smarter Technology

20 years of technology and software including proprietary AI-powered tools that make virtual assistants faster and more accurate

Proof-of-Concept Partnerships

We thrive with crawl > walk > run client partnerships and welcome a proof of concept phase to collaborate on the best approach to meet client goals

Top Workplace, Low Turnover

The best workplace environment for virtual assistants and above industry standard agent retention rates

Quick Facts

11 years in business

Team Breakdown

Customer Support (1)

Virtual Assistants (1)

Medical Virtual Assistants (1)

Inbound and Outbound Sales (1)

Tools and Technology

Slack

Asana

Trello

RingCentral

Google Sheets

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Salesforce

Zendesk

Commonly Asked Questions

HelpSquad provides outsourced customer support teams tailored to your business covering email, live chat, phone support, and back-office support with dedicated or flexible staffing options.

Launch timelines depend on scope and hiring needs, but we can often start with an initial team quickly and scale from there as training, documentation, and coverage needs are finalized.

Yes. We can build schedules to cover nights, weekends, and 24/7 support depending on your requirements, channels, and forecasted ticket volume.

We use structured onboarding, QA reviews, coaching, and performance reporting. We align on tone, macros, workflows, and KPIs so customers get consistent, brand-aligned support.

Our team can work inside your existing tools and workflows. We commonly operate in platforms like CRMs/helpdesks, chat tools, phones/VoIP, and collaboration tools—and adapt to your preferred stack.

Locations (1)

436 North Main Street Doylestown, PA, United States 18901

10 - 15

Contact HelpSquad

If you’re not seeing exactly what you need here, send this company a custom message. You can talk about your project needs, price, and timeline to get started on your project.

Get connected to see updates from HelpSquad like new case studies, latest reviews, their latest masterpieces in their portfolio, delivered straight to you.

FTECH.ua

(1)

Hanna Mursalimova

Vello Properties

(1)

William Myers

Additional Connections

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HelpSquad

🏅Best Customer Service Outsourcing in 2026

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Overall Review Rating

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Review Highlights

Client Satisfaction with Service Quality

Adaptability and Scalability

Effective Cost Management

Enhanced Project Management

No Significant Areas for Improvement

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