Top Chat Support Services
A customer browsing your website may need a quick answer before placing an order or solving an account issue. Chat support services give them a way to ask questions without switching channels. Live chat support outsourcing can cover routine inquiries, product guidance, and escalation, with staffing built around your traffic and service hours.
Use Clutch to compare providers through client reviews, company profiles, and service focus. Ask how agents manage simultaneous conversations, keep answers accurate, and transfer issues that need further attention. If chat is part of a wider support operation, compare email support services and phone support services to find a team who can maintain consistent handoffs.
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$1,000+< $25 / hr10 - 49
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See all 8 projectsCOLD CALL CREW (SMC-PRIVATE) LIMITED is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviewers consistently highlight their timely communication, responsiveness, and effective project management. The company maintains strong alignment with client values and provides good value for cost, with 100% of reviewers expressing satisfaction with their services and no areas for improvement identified.
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$5,000+$50 - $99 / hr10 - 49Kyiv, Ukraine
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See all 9 projectsTalent First is a Customer Service BPO providing outsourced customer support and employee outsourcing solutions. Reviews indicate a 100% satisfaction rate, highlighting their cooperative and timely project management, with consistent praise for the quality of service. Clients note alignment with company values and commendably high ratings for cost-value efficiency.
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$1,000+$25 - $49 / hr10 - 49Tel Aviv-Yafo, Israel
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See all 58 projectsLEVIEV'S is a Customer Service BPO specializing in comprehensive customer support services, including technical assistance and customer relationship management. Reviews highlight a significant 10% increase in customer satisfaction and over a 50% reduction in response times. Clients commend their proactive problem-solving, adaptability, and timely project execution, with no negative feedback reported.
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UndisclosedUndisclosed250 - 999Suffern, NY
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See all 1 projectsFGC+ is a Customer Service BPO specializing in call center solutions and outsourced customer support. They consistently receive positive feedback, with 100% of reviewers praising their work ethic and proactive leadership. Clients highlight their responsive project management and ability to adapt to evolving needs.
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$5,000+< $25 / hr250 - 999Davao City, Philippines
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See all 5 projectsSPLACE BPO is a Customer Service BPO specializing in Call Center Solutions and Outsourced Customer Support. With high ratings and positive feedback, clients commend their attentive and timely project management, engaging culture, and efficient handling of customer interactions. Notably, 100% of clients appreciate their responsiveness and integration into team dynamics, although some suggest improving communication timing.
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$5,000+Undisclosed10 - 49Addison, TX
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See all 1 projectsSouthwest Recovery Services is a collections agency that specializes in managing overdue accounts and negotiating payments. According to reviews, 100% of feedback is positive, citing a high success rate of 50% in debt recovery and seamless communication. Clients appreciate the team's effectiveness and the impressive sales acumen of the owner, Steve.
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UndisclosedUndisclosed10 - 49Phoenix, AZ
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See all 10 projectsVeza Reception is a customer support outsourcing company providing services such as call center solutions and customer care outsourcing. The reviews reflect a 100% satisfaction rate, highlighting their excellent customer service, with no areas for improvement mentioned. Clients appreciate their ability to align company values and their proactive approach to understanding client goals.
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$1,000+< $25 / hr50 - 249Vancouver, WA
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See all 9 projectsVirtualCare Assistants is a Customer Service BPO specializing in Customer Support Outsourcing and Remote Customer Care. The company receives overwhelmingly positive feedback, with 100% of reviewers praising their communication, professionalism, and commitment to patient care. No areas for improvement were identified, indicating a high level of client satisfaction.
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$5,000+< $25 / hr10 - 49Miami, FL
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See all 5 projectsCloud Sourcing is a Customer Support Outsourcing firm excelling in comprehensive BPO services, including billing, customer support, and marketing. The company boasts a 100% positive feedback rate, with clients highlighting their prompt communication and efficiency. Over 80% of reviews emphasize their ability to enhance operational productivity and achieve significant cost savings.
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$10,000+< $25 / hr50 - 249St. Petersburg, FL
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See all 2 projectsWise Business Process Outsourcing LLC is a customer service outsourcing firm specializing in sales and customer support services. Their reviews highlight exceptional performance in closing ratios, quality of service, and effective project management, with over 90% of feedback being positive. Clients appreciate their proactive attention to detail and responsive communication.
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$100,000+$25 - $49 / hr50 - 249
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SN Holdings SA is a midsize Customer Service Outsourcing company in Durban, South Africa. Their services include Customer Service Outsourcing.
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$100,000+< $25 / hr1,000 - 9,999San Diego, CA
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Call Center Services International, a telephone answering service, is based in San Diego, California and Tijuana, Mexico. They focus on Call Center Services and Customer Service Outsourcing.
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$1,000+< $25 / hr50 - 249Nottingham , England
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Answer4u is a call center service. The company is based in Nottingham , England. Their services include Call Center Services and Customer Service Outsourcing.
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$100,000+$25 - $49 / hr250 - 999Berlin, Germany
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Call center service hello.de AG specializes in Call Center Services and Back Office Outsourcing. They were launched in 2013.
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$1,000+< $25 / hr10 - 49Miami, FL
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MyVA360 is a Back Office Outsourcing company. They provide Back Office Outsourcing and Customer Service Outsourcing and were established in 2019.
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$1,000+< $25 / hr50 - 249Jersey City, NJ
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Founded in 2018, 5C Virtual Assistance Services is a Back Office Outsourcing company. The agency offers Back Office Outsourcing and Customer Service Outsourcing, and is midsize.
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$1,000+Undisclosed50 - 249București, Romania
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Call center InfraWeb Manage Services Provider is headquartered in București, Romania and Drobeta-Turnu Severin, Romania. Their services include Call Center Services and Customer Service
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$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
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See all 10 projectsBoldr. is a Customer Service BPO company that specializes in outsourced customer support and offers comprehensive solutions such as 24/7 multi-language support. They have been praised for their adaptability, responsiveness, and significant cost savings for clients. Notably, 90% of reviews highlight their positive impact on metrics like CSAT and cost efficiency, though some note room for improvement in hiring speed.
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Undisclosed< $25 / hr1,000 - 9,999Boise, ID
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See all 6 projectsPartnerHero is a Customer Support Outsourcing firm known for delivering exceptional remote customer care and customer service BPO solutions. With a focus on alignment with client values and budgets, 100% of reviewers highlighted their proactive approach and attentiveness. PartnerHero consistently meets client expectations, evidenced by a customer satisfaction score averaging 4.65 out of 5 stars.
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$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
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See all 10 projectsSelect VoiceCom is a Customer Service BPO that specializes in Customer Support Outsourcing and Call Center Solutions. The company consistently receives excellent feedback, with 100% of reviewers highlighting their commitment to quality, responsiveness, and cultural alignment. Clients appreciate their effective communication, proactive problem-solving, and tailored services, leading to improved call quality and client satisfaction.
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$1,000+< $25 / hr250 - 999Afton, WY
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See all 36 projectsWOW24-7 is a Customer Support Outsourcing company specializing in 24/7 customer service BPO solutions. Across reviews, clients praise their responsiveness, proactive engagement, and consistent service quality, with over 90% highlighting their timeliness and professionalism. Despite some knowledge gaps, their commitment to continuous improvement and adherence to SLAs sets them apart in the outsourcing industry.
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$1,000+< $25 / hr250 - 999Doylestown, PA
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See all 11 projectsHelpSquad is a Customer Support Outsourcing company specializing in remote customer care services such as live chat, appointment scheduling, and 24/7 customer service. With 100% positive feedback, clients consistently praise their attentiveness, timely delivery, and effective communication. Notable achievements include a 25% improvement in conversion rates and significant cost savings for clients.
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$1,000+< $25 / hr50 - 249Kyiv, Ukraine
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See all 46 projectsLimTC is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight a 100% positive feedback rate, emphasizing their cultural fit, value for cost, and adaptability. Impressively, LimTC improved onboarding efficiency by 40% and raised a company's Net Promoter Score by 25 points, showcasing their effectiveness in enhancing customer satisfaction and operational performance.
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$1,000+< $25 / hr250 - 999
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See all 8 projectsLTVplus is a Customer Support Outsourcing company excelling in remote customer care and call center solutions. Across their reviews, 100% of clients highlight their timely delivery and effective communication, while 67% mention cost-effectiveness and alignment with company values. Notably, 50% commend their ability to enhance customer satisfaction and retention significantly.
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$1,000+Undisclosed250 - 999Brooklyn, NY
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See all 68 projectsTop Customer Service is a Customer Support Outsourcing and Call Center Solutions provider that delivers high-quality outsourced customer support and call center services. Across multiple sectors, 100% of reviews highlight their professionalism and efficiency, with over 90% noting significant improvements in response times and customer satisfaction. Their blend of human agents and AI systems ensures precise communication and brand representation for various client needs.
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$10,000+< $25 / hr250 - 999San Pablo City, Philippines
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See all 52 projectsBig Outsource is a Customer Support Outsourcing provider offering call center solutions and customer service BPO services. Across reviews, 100% of clients praised their timely project delivery, professional communication, and seamless integration into client operations, with notable improvements in customer response times and administrative efficiency. They consistently deliver high-quality, reliable outsourced customer support, enhancing customer care and operational processes.
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$5,000+< $25 / hr250 - 999Iași, Romania
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See all 9 projectsIntelligentBee is a Customer Support Outsourcing company specializing in providing Call Center Solutions and Remote Customer Care. Reviewers highlight their commitment to maintaining response time SLAs and improving customer satisfaction. An impressive 100% of reviews commend their excellent communication and dedication to service improvement, with a noted focus on seamless integration with clients' internal teams.
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$10,000+< $25 / hr10,000+Pasig, Philippines
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See all 16 projectsFusion CX is a professional BPO services provider specializing in order taking, complaint handling, and outbound call center operations. The company is commended for its problem-solving attitude and dedication, with 85% of reviews highlighting improved customer experience and cost savings. Reviewers also note strengths in communication and time-saving, though some suggest enhancements in pricing structures and tech solutions.
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$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
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See all 22 projectsPexly is a Customer Support Outsourcing and Customer Service BPO provider praised for its efficient project management and ability to adapt to client needs across various industries. With over 90% of reviews highlighting their flexibility, professionalism, and cost-effectiveness, Pexly excels in delivering timely, multilingual support, which enhances customer satisfaction and aligns with company values.
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$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
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See all 3 projectsSRG ASIA PACIFIC is a Customer Service BPO specializing in inbound contact center solutions and outbound telesales. The company is praised for its value for money and client-oriented approach, with 100% of reviewers appreciating their negotiation flexibility. However, 50% of reviews suggest improvements in the telesales team's performance. The partnership with SRG ASIA PACIFIC is characterized by effective project management and ongoing collaboration.
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$50,000+< $25 / hr10,000+Wei Fang Shi, China
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See all 11 projectsWelsend is a professional contact center and outsourcing service provider, offering solutions for telemarketing, customer service, and technical support. Their clients consistently praise their project management capabilities, professionalism, and effective communication. Across reviews, 90% of clients highlight Welsend's detailed orientation and responsiveness, while clients note minor areas for improvement, such as employee retention and service level management.
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UndisclosedUndisclosed1,000 - 9,999Noida, India
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See all 5 projectsGo4customer is a Customer Service BPO offering comprehensive call center outsourcing solutions. The company has a strong reputation, with reviews highlighting increased client satisfaction, enhanced staff morale, and improved compliance. Approximately 100% of reviewers praise their personalized approach and responsiveness, emphasizing timely delivery and strategic problem-solving in customer support outsourcing.
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$5,000+< $25 / hr50 - 249Beograd, Serbia
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See all 10 projectsmorph is a customer service outsourcing company specializing in providing comprehensive customer support services, including email, live chat, phone, and social media interactions. Reviews consistently highlight morph's dedication, efficient project management, and alignment with client values, resulting in high satisfaction rates. With over 90% positive feedback, clients appreciate their ability to enhance customer satisfaction and productivity through tailored solutions and proactive problem-solving.
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$1,000+< $25 / hr1,000 - 9,999Warszawa, Poland
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See all 3 projectsVoice Contact Center is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their effectiveness in improving response times and maintaining SLAs, with 100% positive feedback on their flexibility and cost value. Clients appreciate their skilled handling of customer inquiries and complaints, resulting in significant improvements in customer care operations.
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UndisclosedUndisclosed1,000 - 9,999Edinburgh, Scotland
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See all 18 projectsAnswerForce provides comprehensive Customer Support Outsourcing (CSO) services, including global, around-the-clock support. Reviews highlight significant reductions in backlogs and commend the company for its consistent problem resolution, demonstrating effective and reliable service delivery.
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$1,000+< $25 / hr1,000 - 9,999Gurugram, India
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See all 6 projectsMattsenKumar LLC is a versatile business process outsourcing (BPO) company offering services such as digitization of restaurant menus, call center customer service, and telesales operations. Reviews indicate a high level of satisfaction, highlighting their adaptability, proactive communication, and ability to meet dynamic client demands. Approximately 90% of reviewers commend their efficiency and flexibility, with no significant areas for improvement noted.
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$1,000+< $25 / hr1,000 - 9,999
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See all 8 projectsOutsource and Save is a Customer Service BPO that excels in providing outsourced customer support, telemarketing, and data entry services. Across reviews, 100% of clients praise their affordability, professionalism, and seamless integration with company operations. Their ability to enhance client satisfaction and streamline processes, while offering budget-friendly solutions, is consistently highlighted, with no significant areas for improvement noted.
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$5,000+< $25 / hr1,000 - 9,999Houston, TX
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See all 4 projectsSupportZebra is a Customer Support Outsourcing (CSO) company, providing comprehensive call center solutions, including phone, chat, and email support. The reviews reflect an overwhelmingly positive sentiment, highlighting their ability to significantly reduce response times and maintain high customer satisfaction scores. The company's positive culture and seamless integration into clients' support structures are frequently praised, suggesting their effectiveness and dedication.
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$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
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See all 6 projectsCanaan Communication & Technologies (MSC) is a Customer Support Outsourcing company specializing in Customer Care Outsourcing and Call Center Solutions. Reviews highlight their cost-effectiveness, responsiveness, and ability to meet SLAs, with 100% of feedback being positive, particularly noting their alignment with client values and efficient communication.
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$1,000+< $25 / hr1,000 - 9,999London, England
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See all 4 projectsQuantanite is a company specializing in transcription, data entry, and menu programming services, often supporting companies in scaling their operations. Across multiple reviews, Quantanite is praised for its high-quality work, efficiency, and ability to integrate seamlessly with client teams, with over 90% of feedback indicating satisfaction with their services. Clients highlight their technical capabilities and flexibility, with no significant areas for improvement mentioned.
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$5,000+< $25 / hr1,000 - 9,999
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See all 23 projectsTriniter BPO is a versatile outsourcing firm offering a wide range of services, including virtual assistance, customer support, and app development. Customer feedback is mixed; while 50% of reviews praise their dedication and cost-effectiveness, others, approximately 33%, report dissatisfaction with service delivery and communication issues. Despite some negative experiences, many clients commend their efficiency and transparency.
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$1,000+< $25 / hr1,000 - 9,999
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See all 1 projectsKantipur Management Private Limited is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. The company is highly regarded for its ability to deliver projects on time and maintain high customer satisfaction, with 100% of reviewers highlighting their impressive scalability and resource management. Their team is characterized by exceptional expertise in resolving customer issues and achieving business objectives efficiently.
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$1,000+< $25 / hr50 - 249Vilnius, Lithuania
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See all 13 projectsAnsvery is a Customer Support Outsourcing company specializing in first-line customer service and remote customer care solutions. They consistently receive positive feedback for their efficient and timely responses, with notable results such as improving response times by up to 12 times. Around 100% of reviewers highlight their ability to quickly integrate and scale support processes.
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$1,000+< $25 / hr50 - 249Koronadal City, Philippines
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See all 100 projectsIdeasUnlimited is a customer service outsourcing company specializing in call center solutions and remote customer care. Reviewers consistently highlight their high-quality service, professionalism, and effective communication, with over 80% of feedback emphasizing their reliable 24/7 support and adaptability to client needs. Clients report significant improvements in customer satisfaction and operational efficiency, often surpassing their performance targets.
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$1,000+< $25 / hr50 - 249Manila, Philippines
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See all 32 projectsAidey is a Customer Service BPO specializing in outsourced customer support and call center solutions. Their customer reviews are overwhelmingly positive, with 100% noting improvements in response times, customer satisfaction, and operational efficiencies. Clients frequently commend Aidey's emotional intelligence, attention to detail, and proactive issue identification, highlighting them as a reliable partner for customer support outsourcing.
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$5,000+< $25 / hr250 - 999Kalyan, India
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See all 38 projectsTasks Expert- A Virtual Assistant Company specializes in Customer Support Outsourcing, providing tailored services such as e-commerce logistics and multilingual customer care. The company has received overwhelmingly positive feedback, with 100% of reviewers lauding their professionalism, proactive communication, and ability to integrate seamlessly with clients' teams. While documentation was noted as a potential area for improvement, their timely delivery and commitment to enhancing operational efficiency are highly praised.
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$10,000+< $25 / hr250 - 999Dorval, Canada
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See all 2 projectsCanadaDirect is a telemarketing company specializing in outbound services using live agents and voice assistance. Reviews highlight their exceptional project management and compliance focus, with a 20% increase in sales and near-zero customer complaints. Notably, 100% of reviewers praise their performance compared to competitors, underscoring their effectiveness and reliability.
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$1,000+< $25 / hr1,000 - 9,999Makati, Philippines
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See all 3 projectsCloudstaff is a versatile outsourcing company providing offshore staffing solutions across various functions such as accounting, loan processing, and sales support. Reviewers highlight Cloudstaff's efficiency, proactive account management, and ability to scale operations, with around 70% praising their commitment to employee satisfaction and strong client relationships. Improvements are suggested in streamlining processes outside regular operations and enhancing candidate assessment protocols.
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$1,000+< $25 / hr250 - 999New Delhi, India
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See all 10 projectsCall2Customers is a Customer Service BPO specializing in Customer Support Outsourcing and Call Center Solutions. Reviews highlight their effective project management and ability to align with client brand values, with approximately 90% of feedback emphasizing their professionalism and customer satisfaction focus. Clients particularly appreciate their proactive communication and adaptability to evolving business needs.
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$25,000+< $25 / hr50 - 249Oulad Bouʼabid, Morocco
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See all 1 projectsCALLINNOV is a lead generation and outbound call services company. The company received positive feedback for its effective project management and responsiveness. Impressively, they generated a 5% lead conversion rate, with 50% of those leads converted into sales. Clients appreciated the proactive engagement of their account managers, and no areas for improvement were noted.
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List of the Top 15 Chat Support Companies
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$5,000+< $25 / hr1,000 - 9,999Kyiv, Ukraine
Ability to deliver
33.3/40.019.2/20 Reviews9/10 Clients & Experience5.2/10 Market PresenceService focus
65% Customer Service Outsourcing30% Chat Support Services35% Other -
$1,000+Undisclosed1,000 - 9,999Makati, Philippines
Ability to deliver
34.3/40.020/20 Reviews9.5/10 Clients & Experience4.8/10 Market PresenceService focus
20% Customer Service Outsourcing45% Chat Support Services80% Other -
UndisclosedUndisclosed1,000 - 9,999Los Angeles, CA
Ability to deliver
34/40.019.6/20 Reviews10/10 Clients & Experience4.5/10 Market PresenceService focus
20% Customer Service Outsourcing100% Chat Support Services80% Other -
$1,000+Undisclosed1,000 - 9,999Santa Monica, CA
Ability to deliver
32.5/40.015.8/20 Reviews10/10 Clients & Experience6.7/10 Market PresenceService focus
50% Customer Service Outsourcing25% Chat Support Services50% Other -
$5,000+< $25 / hr1,000 - 9,999Lexington, KY
Ability to deliver
32.3/40.016.8/20 Reviews10/10 Clients & Experience5.5/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
Undisclosed< $25 / hr1,000 - 9,999Boise, ID
Ability to deliver
31.9/40.015.8/20 Reviews10/10 Clients & Experience6.2/10 Market PresenceService focus
60% Customer Service Outsourcing35% Chat Support Services40% Other -
$5,000+< $25 / hr1,000 - 9,999Cebu City, Philippines
Ability to deliver
32.8/40.017.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
30% Customer Service Outsourcing20% Chat Support Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Wilmington, DE
Ability to deliver
30.9/40.020/20 Reviews4.6/10 Clients & Experience6.3/10 Market PresenceService focus
30% Customer Service Outsourcing42% Chat Support Services70% Other -
$1,000+< $25 / hr1,000 - 9,999Gilbert, AZ
Ability to deliver
36.2/40.019/20 Reviews10/10 Clients & Experience7.2/10 Market PresenceService focus
10% Customer Service Outsourcing20% Chat Support Services90% Other -
$1,000+< $25 / hr250 - 999Afton, WY
Ability to deliver
32/40.018.6/20 Reviews7.1/10 Clients & Experience6.2/10 Market PresenceService focus
65% Customer Service Outsourcing25% Chat Support Services35% Other -
$1,000+< $25 / hr1,000 - 9,999Hollywood, FL
Ability to deliver
34.2/40.020/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
10% Customer Service Outsourcing34% Chat Support Services90% Other -
$1,000+< $25 / hr1,000 - 9,999Chicago, IL
Ability to deliver
30.1/40.016.6/20 Reviews9.4/10 Clients & Experience4.1/10 Market PresenceService focus
25% Customer Service Outsourcing25% Chat Support Services75% Other -
$1,000+< $25 / hr250 - 999Doylestown, PA
Ability to deliver
31.3/40.017.4/20 Reviews8.7/10 Clients & Experience5.2/10 Market PresenceService focus
30% Customer Service Outsourcing30% Chat Support Services70% Other -
$1,000+< $25 / hr50 - 249Kyiv, Ukraine
Ability to deliver
32.7/40.017.8/20 Reviews10/10 Clients & Experience4.9/10 Market PresenceService focus
50% Customer Service Outsourcing30% Chat Support Services50% Other -
$1,000+< $25 / hr250 - 999
Ability to deliver
30/40.016.6/20 Reviews7.9/10 Clients & Experience5.4/10 Market PresenceService focus
55% Customer Service Outsourcing60% Chat Support Services45% Other -
$25,000+< $25 / hr250 - 999Plovdiv, Bulgaria
Ability to deliver
32.1/40.016.8/20 Reviews10/10 Clients & Experience5.3/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other -
$1,000+Undisclosed250 - 999Brooklyn, NY
Ability to deliver
32/40.020/20 Reviews8.6/10 Clients & Experience3.4/10 Market PresenceService focus
55% Customer Service Outsourcing20% Chat Support Services45% Other -
$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Ability to deliver
31.9/40.017.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
40% Customer Service Outsourcing20% Chat Support Services60% Other -
$50,000+< $25 / hr1,000 - 9,999Montréal, Canada
Ability to deliver
31.8/40.016.8/20 Reviews10/10 Clients & Experience5/10 Market PresenceService focus
15% Customer Service Outsourcing45% Chat Support Services85% Other -
$5,000+< $25 / hr250 - 999Iași, Romania
Ability to deliver
29/40.015.8/20 Reviews9/10 Clients & Experience4.2/10 Market PresenceService focus
50% Customer Service Outsourcing40% Chat Support Services50% Other -
$10,000+Undisclosed250 - 999Nijmegen, Netherlands
Ability to deliver
30.5/40.015.8/20 Reviews9.7/10 Clients & Experience5/10 Market PresenceService focus
45% Customer Service Outsourcing25% Chat Support Services55% Other -
$5,000+< $25 / hr50 - 249Sofia, Bulgaria
Ability to deliver
30/40.016.6/20 Reviews9.8/10 Clients & Experience3.7/10 Market PresenceService focus
50% Customer Service Outsourcing41% Chat Support Services50% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
28.8/40.014.6/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
30% Customer Service Outsourcing30% Chat Support Services70% Other -
$1,000+< $25 / hr250 - 999Amsterdam, Netherlands
Ability to deliver
30.4/40.016.2/20 Reviews10/10 Clients & Experience4.2/10 Market PresenceService focus
45% Customer Service Outsourcing25% Chat Support Services55% Other -
$1,000+< $25 / hr250 - 999Dnipro, Ukraine
Ability to deliver
32.3/40.017/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
55% Customer Service Outsourcing15% Chat Support Services45% Other -
$10,000+Undisclosed250 - 999Kuala Lumpur, Malaysia
Ability to deliver
28.5/40.014.6/20 Reviews10/10 Clients & Experience3.9/10 Market PresenceService focus
40% Customer Service Outsourcing52% Chat Support Services60% Other -
$50,000+< $25 / hr10,000+Wei Fang Shi, China
Ability to deliver
29.9/40.015.8/20 Reviews10/10 Clients & Experience4.1/10 Market PresenceService focus
50% Customer Service Outsourcing15% Chat Support Services50% Other -
UndisclosedUndisclosed250 - 999
Ability to deliver
32.9/40.019.4/20 Reviews8.3/10 Clients & Experience5.2/10 Market PresenceService focus
10% Customer Service Outsourcing50% Chat Support Services90% Other -
UndisclosedUndisclosed1,000 - 9,999Noida, India
Ability to deliver
27.9/40.016.4/20 Reviews7.2/10 Clients & Experience4.4/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other -
$5,000+< $25 / hr250 - 999Miami Beach, FL
Ability to deliver
30/40.016/20 Reviews9.6/10 Clients & Experience4.4/10 Market PresenceService focus
30% Customer Service Outsourcing25% Chat Support Services70% Other
Latest Chat Support Services Articles
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Chat Support Services FAQs
Chat support teams respond to website or app conversations, answer product and account questions, and help customers find next steps. E-commerce live chat support may also cover order status and returns. Confirm whether the service includes human agents, automated responses, or both.
Browse through Clutch’s vetted directories to align with potential teams based on your project’s requirements and their expertise. Test how agents respond to realistic customer questions, including ambiguous requests and issues requiring a handoff.
Look for clear writing, accurate guidance, and continuity between messages. Ask how the provider sets agent capacity and prevents busy periods from reducing response quality.
Warning signs include excessive concurrent chats, copied replies that ignore context, and unclear handoffs to your team. Be cautious if the provider tracks response speed but can’t explain resolution quality. Customers should know what happens next when an agent can’t answer their question.
Live chat support connects customers with human agents. A chatbot uses programmed responses or AI to handle conversations. Providers may combine both, so ask which requests reach a person, how conversation history transfers, and what customers can do when an automated answer is unhelpful.