Talent Solutions for the Modern Workforce

Cloudstaff has a proven track record in delivering successful outsourcing solutions that are flexible, scalable and cost-effective.

 

 
$1,000+
 
< $25 / hr
 
1,000 - 9,999
 Founded
2005
Show all +
Angeles City, Philippines
headquarters
other locations

Portfolio

Key clients: 

Vistra Red Rooster Oracle HP Nexgen McGrath Zerobooks Macquarie Telecom Klein Hall CPAs 5 Degrees Property Mortgage Channel Kin Financial

Andrew Herbert – 5 Degrees Property

5 Degrees Property came to Cloudstaff looking to cut costs, but soon discovered that Cloudstaffing provided them with so much more.

Tyler Jones – OneInc

By outsourcing with Cloudstaff, OneInc has been able to find better talent, deliver results at a faster rate, and achieve greater value for their investors.

Tim Gavin – Klein Hall CPAs

“The experience has been phenomenal, and the quality of the candidates has been outstanding”. Meet Klein Hall CPA’s Cloudstaff team and learn how they deliver results.

Hasan Dzonlagic – Flick Anticimex

Hasan’s company, Flick Anticimex, has been around for over a hundred years. Learn how Cloudstaff has been helping them to streamline their system a little bit better.

Gillian Frost – McGrath Central Coast

Gillian, Business and HR Manager at McGrath Central Coast revealed that they have tried to look into outsourcing a few years back with another provider. Listen what she has to say about working with Cloudstaff.

Michael Xia – Mortgage Channel

For Mortgage Channel, finding an outsourcing partner that really looks after staff members was a priority. When founder Michael Xia came to Cloudstaff, all expectations were exceeded.

Starting a new business is never easy, but as mortgage broker Taku Ekanayake explains, outsourcing with Cloudstaff is the smarter way to grow and scale.

Reviews

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Voice BPO services for Financial Platform

“My biggest impression when visiting them was that they’re clearly invested in their customer relationships.”

Quality: 
4.5
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2020 - Ongoing
Project summary: 

Cloudstaff offers BPO services to help a financing company’s customer loans. Working with the internal operations team, they handle data entry work as well as providing voice services when necessary.

The Reviewer
 
11-50 Employees
 
New York City, New York
COO, Financial Company
 
Verified
The Review
Feedback summary: 

After a lengthy recruitment stage, Cloudstaff assigned three highly capable team members with strong work ethic. They’re proficient at complex tasks and report directly to in-house leadership. Their commitment to investing in their team as well as their client relationships makes them stand out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My company provides financing in two industries: transportation and e-commerce. As the CEO, I oversee our operations though I’m mostly working in product, right now.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Cloudstaff?

We approached Cloudstaff to support our loan processing operations, which includes back-office tasks and some voice BPO work.

SOLUTION

What was the scope of their involvement? 

Cloudstaff works as an extension of our operations team to help process customer loans. Their duties are the same as ours — it’s a combination of back-office work like data entry and voice services. If they have any questions about a customer’s loan, they’ll reach out to the customer or any other third-party over the phone for clarification.

What is the team composition? 

Our original plan was to start with five people and expand to 20 by the end of the year. But, a lot of things changed in 2020, so we’re currently working with just three individuals who report back to our US-based operations manager. They also have another team working with our parent company in a similar capacity.

We were very explicit about wanting to be involved in the hiring process. Even though they’re legally employed by Cloudstaff, we consider them a part of our team. That’s why it was so important for us to interview all candidates before making the hiring decision.

The first few interview rounds helped us calibrate the kind of candidates we were after. A few candidates didn’t have enough experience, so we provided feedback to Cloudstaff, and they accommodated. There’s also an account manager who handles any HR/admin needs.

How did you come to work with Cloudstaff?

We were looking for a company that had strong English skills. Pricing was obviously another important factor. That led me to research potential partners in the Philippines. 

I contacted about 20–30 companies, including Cloudstaff, and evaluated them using a large comparison board with key parameters. Eventually, I set up in-person meetings with Cloudstaff, visited their offices, and spoke to their team members. They were the definite winners.

How much have you invested with them?

While I can’t go into detail about our direct fees, the pricing depends on the individual’s skill level. That means a more experienced, capable team member will require higher fees than a junior resource.

What is the status of this engagement?

We’ve been working with them since June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It’s a bit early for us to make any concrete conclusions. We’ve decided to analyze their performance once we reach the three-month mark, but so far we feel confident in their skills. They’re smart, capable people with good work ethic. 

They’re also able to take over complicated tasks. Our general manager is a lawyer by education, so she’s particular about legal processes. Cloudstaff’s team has kept flexible on that front, which makes them easy to work with. Everything they’ve done so far is quick and professional.

How did Cloudstaff perform from a project management standpoint?

They’re great at account management. Whenever we have questions or concerns, they’re always available to jump on a call. 

What did you find most impressive about them?

My biggest impression when visiting them was that they’re clearly invested in their customer relationships. On the two days when I was in Manila, I had to tour 7–8 other companies. But, by the time I could meet them, their main offices were closed. 

Their CEO drove over two hours to meet me at their Manila location to show their processes and internal systems, even though we weren’t a huge account for them.

What’s more, their team is highly focused on the office environment. They try to have events and team building activities so that everyone feels like they’re part of a fun environment. I assume that has a positive impact on their attrition rates.

Are there any areas they could improve?

We spent a lot of time calibrating during the hiring process. There was 1–2 other companies that had a more robust assessment process for language skills, math skills, and so forth. Cloudstaff could save time by implementing something similar. 

Do you have any advice for potential customers?

Don’t be afraid to ask for more — they’re flexible and ready to meet you halfway. You should also be specific about the skills and capabilities that you want and be quick to provide constructive feedback to the hiring team. It might end up being a slower process, but you’ll get the right candidates.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    They weren’t the least expensive, but the value for our money was very clear for us.
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Sales Recruiting for Apparel Company

"The talent they were able to provide was impressive..."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. 2019 - Ongoing
Project summary: 

The vendor assisted in recruiting efforts for a sales position based on several parameters. This involved sourcing talent and scheduling interviews.

The Reviewer
 
1-10 Employees
 
Decatur, Georgia
Co-Founder & Owner, Apparel Company
 
Verified
The Review
Feedback summary: 

Cloudstaff quickly found the appropriate resources to meet stakeholders' needs. The talent provided has quickly learned new skills, meets all sales goals, and even trains other employees.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am one fo the co-founder/owners of the company. My position is responsible for sales and production.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Cloudstaff?

We hired Cloudstaff to find a pioneer to start our sales team. The Cloudstaffer was responsible for managing inbound leads to bringing them to a sale and then facilitating all items needed to bring that order to the production phase.

What were your goals for this project?

To regain time so that we could have the owners focus more on growing the business as opposed to being involved in the day to day responsibilities associated with sales and pre-production.

SOLUTION

How did you select this vendor?

We interviewed 3 companies and found Cloudstaff to be the most professional, thorough, and good provided for talent.

Describe the project in detail.

Once we selected this vendor they presented us with the resumes of 6 candidates that they feel best suited the project we described to them. We wanted candidates with a sales background, college education, and good English speaking skills. We then went through 3 rounds of interviews before we narrowed down our selection. Once we selected our team member we set a date for their start and handled the team member onboarding ourselves.

What was the team composition?

We had 2 people involved from the vendor side to find, present, and schedule interviews with the candidates. The two person team was involved from start to finish.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our Cloudstaffer has shown the ability to pivot from role to role as we determined how his strengths were best suited. He now trains other employees, manages multiple clients, meets his sales goals, and is coming up on a 1 year anniversary with us.

How effective was the workflow between your team and theirs?

The initial stages of bringing the team member on board were good and fairly seamless. We manage everything in terms of day to day with the client and have trained them in the technologies we use like Zoho, Printavo, Google Docs, Adobe Creative Suite.

What did you find most impressive about this company?

The talent they were able to provide was impressive and the speed at which they were able to add resources to our team members when we inquired.

Are there any areas for improvement?

I would like to have an example of written english during the interview process given much of our communication is done through email.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We are on very different time zones so I had to work later than I would have liked.
  • 4.0 Cost
    Value / within estimates
    I think the quality of the employee is good, but I would like less of a management fee since we do not use the cloudstaff app to manage our team.
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer